Sam cellphone fixed my iPhone 13 screen super fast and gave me a good, fair price. Great service!read more

Sam cellphone fixed my cracked screen! For an awesome price. Very polite and attentive customer…read morecare. Story - I had cracked my screen and had gotten concrete in my charging port but he fixed my screen and my charging port now my phone works like new again.

This place does not honor their so called "lifetime warranty". Sold a replacement screen for cell…read morephone that cost over $300.00. After installation, by them, the fingerprint mode would not work. They sent us to another repair place and they couldn't fix the problem. CPR apparently did not install the correct screen and when advised of this issue, they refused to do anything about it and wanted another $50. to install the correct screen. DO NOT USE THIS COMPANY. THEY ARE A RIP OFF AND WILL STEAL YOUR MONEY.

My phone just wasn't working. I took it there. A simple fix and I was out in five minutes. They…read morewere great! I recommend them highly.

My son had been having problems with his phone for months. After quite a few back and forth calls…read morewith our service provider, we brought the phone in into CPR. I'm SO glad we did ! The two guys working were friendly, knowledgeable and had his phone working in less than an hour. Thanks guys!

Would 10/10 NOT RECOMMEND…read more Had them fix a phone to only crap out 4 days later. Was told I had a 30 day warranty and when I brought the phone back I was told I would have to pay for it. Stay away at all costs.

Went into store in a panic because my phone had lost connection to cellular so i took to geek squad…read morewhere they fixed the part said take it home and set it up and sent me on my way. Get home and I'm unable to set it up because STILL no cellular so i brought it to ATT Saginaw where i was helped by Preston and Justus who did absolutely everything to help me and got my phone fixed and dialed in and ready to go! Great customer service and knowledge to be able to quickly fix the problem! They were awesome and personable and i am so grateful for their help!!

I had no issues with greeting i was help relatively quick, my problems was that when i got a new…read morephone they added me to anytime upgrade. when i had specifically inform them that i just wanted a phone and nothing else. I suspected that the one who added me was the person who received my old phone (trade in) the next day. and I believe that was the store manager. as he took a bit longer to give me a printout of my copy of the receipt and in addition, I only got page 1 out of two. I believe that page 2 had that information about the anytime upgrade. So, keep an eye out of shady stuff that can accrue in your account if you shop here for a new phone. This would of been a good review if it wasn't for that.

HORRIBLE store with a HORRIBLE manager. I have reported them to corporate and waiting for a…read moreresponse back on Monday. I was in the store 7/30/25 to price their phones. Nicholas was assisting me but was quite obviously did not know what he was doing. I needed 2 personal lines and a business line. We liked the plan but the number for the bill was still more than ATT so we said we preferred not to switch. An assistant manager then stepped in, he took the paper quote I had and wrote a new number at the top-$124 w tax. We agree, start to sign up but wait for HOURs because nicholas has to keep restarting the process and eventually just hands it to assist manager. He gave us the wrong size phone twice but eventually we thought we had it figured out and he promised our phones would not turn off until our new ones were opened and activated with the Esim. As soon as we pull away our phones go SOS saying no signal, we circle back around and the store manager is there locking up. I work from home and my husband works at the military base and had formal the next day so we were not able to return the next day. The manager rolled his eyes when we flagged him down and flat out said "I just locked up, theres nothing I can do for you, go home and activate your esim" So we did, at 9pm with 4 young children having to spend 2 hours copying our old phones to our new one. Only to realize Nicholas STILL gave my husband the wrong size phone. We go Friday to the store and explain what happened and were promised we wouldnt be charged a restocking fee as it was their mix up. WE STILL WERE CHARGED. I also found out that my company was giving me a phone so I no longer needed my business line. I asked Nicholas THREE times in 3 separate ways if it was going to mess up my bill, my promotions or my buyout. He repeatedly told me NO it would just save me $40 on my bill. He then couldn't figure out how to return my phone and switch my husband's number to the BYOD phone. He chose an option and stated "we will just try this and pray it doesn't mess anything up" at this point, the assistant manager that assisted him 2 days prior overheard and left his customers to ask what he was doing. Upon looking he goes "NO don't do that, you would cancel his number out for good and he wouldn't be able to get it back" I then ask manager to be sure, three times in three separate ways, is this going to affect my bill, promotions or buyout? He ALSO told me no. I confirmed "so my new bill will just be about $40 less?" he said YES! A few weeks later I get a bill that is over $100 more than expected AND an email saying that the buyout for my husband's phone is INVALID. Upon talking to support (who, by the way was AMAZING, shout out to Michelle) I found out that because I traded in my phone, it caused each of my lines to go from $40 to $55, majority of the promotions they gave have dropped becaue I now only have 2 lines AND because my husband is using my old phone, he no longer has payments, making the buyout not available to him. I go up to the store Saturday, 9/13, I calmly explained everything to Nicholas, who tells me support informed me wrong and 'they never know what they are talking about" After waiting 40 minutes to talk to the store manager, i explained everything that happened. He listened, looked at Nicholas as if to verify and when he confirmed and said "thats crazy right? they shouldnt tell her that" the manager CONFIRMED that Nicholas screwed up, scolded him there in front of me. Without a word to me looked at my bill and agreed that he couldn't give me the original quote, even though I had it in front of me because I traded in the other line. He ACKNOWLEDGED THAT I WAS MISINFORMED, THAT HIS TEAM SCREWED UP, THAT I WAS LIED TO. when I asked him if he was really confirming that everything was right but your not going to do anything? his response?!?! "mmhmm" when I argued and interupted him ONE TIME he said "if you are going to interupt me, im going to ask that you leave my store" then proceeded to tell me never to come back!!!

Went to Verizon today because my phone was running hot and not holding a charge all to be told by…read morethe rep that he wasn't a tech and to file an issue claim. I went home and called Verizon and it took me 4 calls to get passed all the automated calls to a person. Although she was nice and also advised me to also file claim, insurance said no that I wasn't able to file a claim for a battery issue and referred me back to Verizon. With all the money I pay with 10 lines I still couldn't manage to get assistance. So here I still am wit's a phone I can't use, very very unhappy customer

Terrible customer service. They lie, cheat, scam until you waste hours of your life to get your…read morebill corrected. Also after months of getting the run around to get my bill corrected they made promises to give a refund that is no where to be seen and then my bill went up $15 this month. I hate yall

Horrible customer service. It took 3 hours to get a phone I had an appointment as well. The Samoan…read morechick had no idea what she was doing. Got frustrating with me my phone was broke so I could not get into my password so she was pissed. She sent me away without a non functioning phone I had to go back because the old phone was still on receiving the verification codes!! My phone had to be transferred as well because I could not get into the cloud. People were getting $700 rebates she only gave me $100 and over charged for the phone. Stay away. Go to Apple