Absolutely the best customer service I have ever received since having a cell phone…read more After several hours and speaking to 7 different Monkeys Doing a Math Problem on the AT&T 611 number, I was ready to break up with them! I decided to go into the store and give it one last shot to get what I needed taken care of - and I am so glad I went to this store. Bernardo was extremely helpful in getting what we needed taken care of. We had a lot that needed addressed, combining accounts (internet, cell and TV), new cell phone device, add a line, and change of a phone number and he knocked it out of the park! We have an infant and were on a time crunch - he had us in and out of there with everything fixed and completed within 30 minutes. The manager was also helpful and interacted with our little one - which any parent appreciates. This team clearly goes the extra mile for their customers. I highly recommend this location to anyone needing to get their AT&T issues addressed and I will return to this store.

This specific store lacks structure and consistency. Ive had to contact the VP of Customer Service…read moreto get my account corrected over the past 3 months due to staff not being properly trained. Their money machine is also always out of service leading to many customers being forced to wait in a queue that is hours long just to make a payment that takes 2min to do.

Morgan made our quick stop by a Joy! Me and my Wife made our way inside for a simple insurance…read moreclaim. 30 Min later we're both walking out with the newest iphone 15s. She laid out there promotions, trade in values flawlessly and helped me switch from metroPCS to AT&T. Morgan was able to showcase the value between each of our circumstances and made it a breeze to decide what was best moving forward. All in all the best Customer service I've received from a Tele store Morgan your the BOSS! Thank you.

This location is not helpful at all. I was in with my elderly parents with a problem to solve. Not…read moreonly were they not helpful, but they were extremely slow to get to us. Dakota who was "helping" us had the attitude of, we were wasting his time. Went over to Verizon...like night and day. They switched us over and were delightfully helpful. AT&T just didn't care at all to help senior citizens.

I came here to get another phone due to my existing Note 4 going out on me. I actually came here…read moretwice the same day. When I returned I had to wait a bit because I was waiting on same representative who helped me out before. However they did offer to get another representative for me. But I asked if they worked off of commission and they said yes. So rightfully so I stayed with the previous representative. The person who helped me out was knowledgeable with Android and iOS. I favor more with Anroid over Apple. He explained some of the reasons why my Note 4 was dying so fast. Which I totally agreed with him. You have to love the marketing with cell phones these days. You pay about a grand for a phone to only last you two years basically. One cool thing about this place was they helped me out with my kids. They put some cartoons for them to keep them occupied as they were getting tired of sitting there waiting on me to get my new phone. I thanked the gentleman who did that for me. Over all I was happy and impressed. These places can be crazy and suck at times depending on the staff and the management type at each store.

I switched from Verizon to AT&T to get better customer service. So far, I am not seeing that I went…read morein to get my phone fixed and get some billing questions answered because my bill is way higher than they quoted me when I started. There were two people working. I was there for five minutes. Nobody even acknowledged that I walked in the door. There was another lady there very frustrated because she was trying to get the man to look at her phone because it was messing up and he just kept telling her that there was nothing he could do. She just needed to buy another phone. Didn't even try to help her. They were not busy. I do not understand why I was ignored. I would rate this store at zero stars but one star is the only option I have.

I can't say enough for Aaron he is the most Helpful person I have ever met that works at&t to their…read moremanager is pretty good to she was on the phone for three hours with a customer support trying to clear up my problem Aaron when my house burned down and I had nothing but my Id help me replace two iPhones two iPads and two hotspots and went above and beyond anybody else would've ever done. Now AT&T itself kiss kiss my backside their customer service online and over there 611 isn't worth having they are the absolute worst company to ever have any kind of an issue where you're in the right and they're in the wrong you're gonna have to pay before they ever give and they will always win and they will hold you hostage until you pay them with the monies not even out it's their mistake and Aaron works there at the AT&T in Lake Worth is a wonderful person and the manager there is a great person can't say enough about those two people the rest of AT&T kiss my backside. Thank you Tommy Lutes

They are trained to seek products by making g false promises including gift cards. They have…read morehorrible communications. You leave a message for the manager and he never returned any phone calls. If you go in there for 191 he said he will call back. Anytime I call. It's been two dozen phone calls I've made and they keep telling me to call back. He's with a customer or he's off that day and they act like it's perfectly natural to leave dozens of voicemail messages for the manager to call me and he never does I keep asking for the regional manager's phone number to discuss all the problems. Once they get that sale, they don't care if you've got the correct service they don't care if you do not get the gift cards they send you off somewhere else you no longer matter to them. They got the sale that's all that counted for them. Any issues or problems they will not fix it. They act with such horrible attitude that you're an annoyance to come in there and ask them to fix an obvious problem or issue that they created.

I stopped in to get some accessories needed for my new replacement phone. These guys were SUPER…read moreHELPFUL! A very pleasant experience. Great service. Great selection of accessories. A nice value. 5 stars for awesome accessory shopping and buying experience.

Purchased a new iPhone here, after salesperson convinced me, it would be a smooth transition to…read moremove everything from my old phone to the new one. No such luck! Went back, to get help, and was basically told it was not their problem. Store manager, Jonathan, said they could not help me and that it was my responsibility to go to an Apple store for assistance, regardless of their previous assurance they could handle the transition. I will recommend to everyone I know not to utilize this store in the future. Very poor customer service!

I had a great experience here, specifically with Nick Nance. I had a family emergency, lots of…read morestress, and more to do than I had time for. I bought a phone online for a family member who was in the hospital, and I just couldn't get the phone set up. I walked into the AT&T store and found Nick, who persisted and found the step that I had missed. He saved the day.

I visited because I needed to return my internet equipment but was promptly told they don't accept…read moreequipment return here. This is only a cell phone store! They don't have anything to do with internet. I was told to walk around the corner to UPS and they could help me. Friendly employee interaction though!

Katelyn helped me get a new Iphone SE and was super helpful. She was so professional and…read morecourteous. Thank you Katelyn! I appreciate you. Carol W.

I had to come write a review about my recent experience at the AT&T store at the corner of…read moreTimberland Rd and Beach St. in North Fort Worth where I met Morgan, one of the nicest and by far most helpful people I have met in the service industry. I had a detailed and confusing situation that needed to be sorted out and he took the time, even while busy with other customers coming in. He made sure to greet everyone upon them entering, while staying present with my situation. Everything was finally sorted out as he went above and beyond to ensure I was happy with his resolution. So if you're in the market for a new phone, or wonder if your provider for all the things cell companies can offer, i recommend paying this location a visit. I found out I was over paying for my internet (from another company) and I also learned I could get a monthly discount on my lines if I payed my monthly bill a different way. Oh, also he asked me where my spouse and I worked and found a corp. discount that saved me even more per month. It's rare to receive his level of service for something as mundane as cell service lol, but I left there with a much higher opinion of AT&T, and now I am really considering upgrading our phones for Christmas to surprise my husband, he really wants the newest phone that was recently released, and I can order it, have it shipped to my home, then do the transfer from our current phones to the new ones, and then return the old phones within 30 days, I am going to watch for some holiday or Black Friday specials!

This place sucks. Maybe Att sucks. No one in the building and apparently they don't help with…read moreinsurance claims but they can sure sell it! I have been a customer for years and tired of paying more and get less service. I was handed a pamplet and sent out. Maybe I would have spent more with option. Why am i paying to do the job myself. SMFH

Went to this store yesterday after I had ordered a new iPhone to be picked up at the Rufe Snow…read morestore. It had been 4 hrs since the order was placed, no email, no text that it was ready (which online says ready in 2 hrs). When I got there, there were 2 employees working. One was helping a customer, the other came out from the back and I said I was there to pick a new online order. He told me that their computer could not process online orders and it had been broken for about a week? I call BS on this story thinking they're not getting commission on online orders and they don't want to waste their time losing a phone to a non-commissioned sale. He told me that if I call ATT, they could change to a different store for pickup without having to go through the refund process. That was a lie and I found this out after talking to 2 different customer service representatives on the phone when I got back home. This store is so crooked. Do not go there and fall for their lies. They will lie to your face and send you away without batting a false eyelash. If I could give them "0" stars, I would. Thanks ATT for nothing.

My phone case was on the outs, so I used Yelp to find a store to pop into during the lunch rush…read more The Montgomery Plaza parking lot was an absolute madhouse, but I found quick parking for this at&t store around towards their side doors. I walked in and was greeted immediately, and helped find cases to fit my phone quickly. The showed me the creme de la creme, and when I told them I wasn't looking to spend quite that much, they definitely didn't try to up sell me. The did mention that the case protection was better on said phone case- but that is of course their job- and I never felt pressured to buy it! I picked out something a little cheaper, which had been quoted at forty bucks. When I got to the register, it rang up fifty. The salesperson, immediately apologized for his mistake, and took ten dollars off to match his original quote. .. I hadn't even complained or anything! Super customer service! I was in and out in a whopping ten minutes flat, and on to my lunch meeting with time to spare. Thanks ya'll!

*manager roy is negligent and incompetent*…read more within the hour of my posting of this review the workers of this store had the bright idea of ordering an apple watch without my consent, they are saying they made a mistake and ordered it to my account for another person to no ones surprise they arent able to do anything about it and i have to call corporate please please avoid this store at all costs they are incompetent* what is the point of having a store if you have to call and do everything through customer service? can't even cancel your own account without being sent out to call some telemarketers in bangladesh. they will lie to you and speak of promotions but when the bill comes in you'll see where they are screwing you. had their internet service for years and wanting to simply add a phone line seems to be too difficult for them. i will be cancelling all accounts and will tell everyone and anyone to refrain from conducting business with them

I signed up with Alexander Graham Bell's AT&T for home internet. My previous provider kept raising…read moreprices on me every few months. AT&T offers fiber lines at twice the speed. Service was great. The AT&T and SmartHome apps work very well. They had to run lines into my house, which was quick-ish and painless. Personnel were friendly, knowledgeable, and kind. They wear shoe protection to keep the outside elements where they belong.

Great service here today from Stephanie. We went in to see if I could be added to my new employer's…read moreaccount. Yes, as 10 people are allowed on the account. Since my new employer is also my Daddy he wanted to get me a new iPhone as an early Christmas gift. Stephanie was great at showing me all the new features and how to navigate. She also set up my iCloud and Apple account since it had been so long since I had logged in I had no idea pass codes. Love my new 6s!