This has to do with a sales rep who came to my home when i had Fiber optics installed. The rep…read moreoffered to combine my phone service. Though he offered a nice deal. He had trouble since i had an old at&t email account he told me he fixed it but failed to say he deleted my account now no one at at&t can seem to help me restore the account. He told me he was brining me the color i requested but brought another color and said just use this for a few day. This has been 1wk and a very bad experience. I do not normally even write reviews but I am that unhappy with moving to at&t right now.

I came into the store for help because I was getting target by a scammer. I needed a new phone and…read morewas concerned about the access the scammer seemed to have with my account. Chris J and Ava took care of everything to help me resolve the issue. They contacted ATT corporate with me and helped to make sure that my account was secure and gave me peace of mind. I have been to other locations in the past when I was out of the area and have never received the kind of service I always get at this store, which is why I have been a Coustomer for 25 years. I highly recommend this location, you can't find better people to do business with.

Morgan made our quick stop by a Joy! Me and my Wife made our way inside for a simple insurance…read moreclaim. 30 Min later we're both walking out with the newest iphone 15s. She laid out there promotions, trade in values flawlessly and helped me switch from metroPCS to AT&T. Morgan was able to showcase the value between each of our circumstances and made it a breeze to decide what was best moving forward. All in all the best Customer service I've received from a Tele store Morgan your the BOSS! Thank you.

This location is not helpful at all. I was in with my elderly parents with a problem to solve. Not…read moreonly were they not helpful, but they were extremely slow to get to us. Dakota who was "helping" us had the attitude of, we were wasting his time. Went over to Verizon...like night and day. They switched us over and were delightfully helpful. AT&T just didn't care at all to help senior citizens.

I switched from Verizon to AT&T to get better customer service. So far, I am not seeing that I went…read morein to get my phone fixed and get some billing questions answered because my bill is way higher than they quoted me when I started. There were two people working. I was there for five minutes. Nobody even acknowledged that I walked in the door. There was another lady there very frustrated because she was trying to get the man to look at her phone because it was messing up and he just kept telling her that there was nothing he could do. She just needed to buy another phone. Didn't even try to help her. They were not busy. I do not understand why I was ignored. I would rate this store at zero stars but one star is the only option I have.

My step son had his phone stolen and he desperately needed his phone for work the next day. So we…read morewent into the AT&T store in Watauga and had an amazing experience. We were assisted by Salvador Gomez and he could not have been more patient or helpful. My stepson did not have his ID as it too was stolen so he could not show that he was an authorized user on the account and I was not an authorized user on the account so Salvador helped us figure out how to get that set up and helped us figure out the best deal since we were still paying on the cell phone that had been stolen. It was just all the way around an incredible experience. I give Salvador two thumbs up. He is an excellent asset to the store.

They are trained to seek products by making g false promises including gift cards. They have…read morehorrible communications. You leave a message for the manager and he never returned any phone calls. If you go in there for 191 he said he will call back. Anytime I call. It's been two dozen phone calls I've made and they keep telling me to call back. He's with a customer or he's off that day and they act like it's perfectly natural to leave dozens of voicemail messages for the manager to call me and he never does I keep asking for the regional manager's phone number to discuss all the problems. Once they get that sale, they don't care if you've got the correct service they don't care if you do not get the gift cards they send you off somewhere else you no longer matter to them. They got the sale that's all that counted for them. Any issues or problems they will not fix it. They act with such horrible attitude that you're an annoyance to come in there and ask them to fix an obvious problem or issue that they created.

Switching plans and buying new cell phones is a stressful process. Companies don't make it easy to…read moredecipher billing options online. We went into the store to be sure that what we were reading online would translate to what we felt our bill should be with new phones. Even though the process was long and stressful, 5 stars go to Ryan (employee at this location) for explaining, re-explaining, and answering thousands of our questions patiently and professionally. We were also switching cell companies, so it was great to have a nice person take the time to break down every option possible. My hubby & I are "smart shoppers," so we always have lots of questions and want to know specifics about options. Ryan took customer service to the next level and fully explained everything and showed us details on paper as well. He couldn't have been nicer. A weaker employee would have abandoned us after the first hundred questions :-) If this store has an "Employee of the Month" program, Ryan earned that title on my hubby & I alone. We left the store with new phones, new service, and clarity on our billing terms.

Horrible!!! I was lied straight to my face here about 2 things. I went in to get an upgrade for my…read moreiPhone when I was specific about the color I wanted they said they only had black so when I asked if they could check other att stores they said they didn't have access to their inventory so ok fine makes sense but then the manager claims none of the att stores carry the 17e in white (sounded fishy) but they ensured me that the white one could be NEXT DAY shipped to me. At this point I could get the sense they didn't want me to try another att store and that's when I should have walked out but after they convinced me fed ex would have it to me next day I said ok fine. Well next day I'm looking up my order on fed ex and it's saying won't be delivered till Monday!!! That is not next day that's 3 days later!! After that frustration kicked in I decide to call 3 different atts in the area and YES all of them have the 17e in white!!! So now I'll be playing cat and mouse with fed ex since the package requires a signature and who knows when exactly I'll get the phone. The fact they wouldn't encourage me to try a near by att to get the one I wanted that day is so frustrating they would rather lie than let the customer be happy I hope their commission was worth the lies. What a horrible way to do business. I went back to confront them and try to cancel my order so I could just go to another att store but they did absolutely nothing I feel so taken advantage of and hope no one else goes thru this.

I stopped in to get some accessories needed for my new replacement phone. These guys were SUPER…read moreHELPFUL! A very pleasant experience. Great service. Great selection of accessories. A nice value. 5 stars for awesome accessory shopping and buying experience.

I visited because I needed to return my internet equipment but was promptly told they don't accept…read moreequipment return here. This is only a cell phone store! They don't have anything to do with internet. I was told to walk around the corner to UPS and they could help me. Friendly employee interaction though!

Wow, Brett the store manager is absolutely unbelievable. I can't recommend this store enough. I…read moreupgraded my phone, he walked me through every single step possible, and made sure I understood. Customer service does not get better than that! Thank you Brett

Katelyn helped me get a new Iphone SE and was super helpful. She was so professional and…read morecourteous. Thank you Katelyn! I appreciate you. Carol W.

I had to come write a review about my recent experience at the AT&T store at the corner of…read moreTimberland Rd and Beach St. in North Fort Worth where I met Morgan, one of the nicest and by far most helpful people I have met in the service industry. I had a detailed and confusing situation that needed to be sorted out and he took the time, even while busy with other customers coming in. He made sure to greet everyone upon them entering, while staying present with my situation. Everything was finally sorted out as he went above and beyond to ensure I was happy with his resolution. So if you're in the market for a new phone, or wonder if your provider for all the things cell companies can offer, i recommend paying this location a visit. I found out I was over paying for my internet (from another company) and I also learned I could get a monthly discount on my lines if I payed my monthly bill a different way. Oh, also he asked me where my spouse and I worked and found a corp. discount that saved me even more per month. It's rare to receive his level of service for something as mundane as cell service lol, but I left there with a much higher opinion of AT&T, and now I am really considering upgrading our phones for Christmas to surprise my husband, he really wants the newest phone that was recently released, and I can order it, have it shipped to my home, then do the transfer from our current phones to the new ones, and then return the old phones within 30 days, I am going to watch for some holiday or Black Friday specials!

Went into store to get service for a phone that had stopped working. No one else in the store…read moreexcept for a couple of people that the saleswoman was regaling with a personal story while she ignored that anyone had come in. When she finally noticed me, she asked for my phone and I slid it across the counter to her. Then she asked for my DL and I slid it to her and she advised me that since it was expired, she couldn't help me and kicked me out of HER store. Wouldn't give me her name and didn't have a name tag on. Got the feeling she was showing off for her friends. This was on around 3:00pm. I will tell absolutely anyone I talk to about the service.

Went to a nearby AT&T and. Left frustrated. At this location Micheal Terrell took excellent care…read moreof me from the second I walked through the door. He steps me through some options and helped me find the plan that for me well. Highly recommend requesting him.

After an outrageously frustrating 3-hour experience at the Apple Store, we walked into the AT&T…read morestore at Montgomery Plaza entirely exhausted and nearly hopeless. Alicia, though, saved the day completely. Within less than 10 minutes, she resolved all of our issues, after immediately understanding and identifying the problem, as well as exactly what needed to happen to fix it. We could hardly believe it and are so so so grateful! ALICIA IS A SUPERSTAR. It's rare to experience this kind of customer service and it makes all the difference. Thank you!

Bought a new phone as trade in 17 months ago and discovered that at&t auto pay and the line from…read moreold phone was still continuing so was charged since then. They never bothered to discontinue the line when switched to new phone and just let it happen. Place is deceitful and wouldn't even bother to refund hundreds of dollars lost from this and will never use At&t ever again.

I signed up with Alexander Graham Bell's AT&T for home internet. My previous provider kept raising…read moreprices on me every few months. AT&T offers fiber lines at twice the speed. Service was great. The AT&T and SmartHome apps work very well. They had to run lines into my house, which was quick-ish and painless. Personnel were friendly, knowledgeable, and kind. They wear shoe protection to keep the outside elements where they belong.

Great service here today from Stephanie. We went in to see if I could be added to my new employer's…read moreaccount. Yes, as 10 people are allowed on the account. Since my new employer is also my Daddy he wanted to get me a new iPhone as an early Christmas gift. Stephanie was great at showing me all the new features and how to navigate. She also set up my iCloud and Apple account since it had been so long since I had logged in I had no idea pass codes. Love my new 6s!