This specific store lacks structure and consistency. Ive had to contact the VP of Customer Service…read moreto get my account corrected over the past 3 months due to staff not being properly trained. Their money machine is also always out of service leading to many customers being forced to wait in a queue that is hours long just to make a payment that takes 2min to do.

I've been dealing with this specific location for months. Two specific people. Every time we come…read morein, we are told something different OR they neglect to tell us other important details like timelines which determines a huge phone payoff expected. Yet can't provide the previous documented details of the timeline to me. Will be leaving this company with everything we have bundled. AT&T does not care nor does their staff. Save yourself and sanity - Do not use them. Go elsewhere.

This location is not helpful at all. I was in with my elderly parents with a problem to solve. Not…read moreonly were they not helpful, but they were extremely slow to get to us. Dakota who was "helping" us had the attitude of, we were wasting his time. Went over to Verizon...like night and day. They switched us over and were delightfully helpful. AT&T just didn't care at all to help senior citizens.

By far worst ATT Used to be so good but now it's a whole…read morenew staff Bunch of kids with no customer service Been here 3 times and walked out all 3 Pathetic excuse of ATT staff

I switched from Verizon to AT&T to get better customer service. So far, I am not seeing that I went…read morein to get my phone fixed and get some billing questions answered because my bill is way higher than they quoted me when I started. There were two people working. I was there for five minutes. Nobody even acknowledged that I walked in the door. There was another lady there very frustrated because she was trying to get the man to look at her phone because it was messing up and he just kept telling her that there was nothing he could do. She just needed to buy another phone. Didn't even try to help her. They were not busy. I do not understand why I was ignored. I would rate this store at zero stars but one star is the only option I have.

My step son had his phone stolen and he desperately needed his phone for work the next day. So we…read morewent into the AT&T store in Watauga and had an amazing experience. We were assisted by Salvador Gomez and he could not have been more patient or helpful. My stepson did not have his ID as it too was stolen so he could not show that he was an authorized user on the account and I was not an authorized user on the account so Salvador helped us figure out how to get that set up and helped us figure out the best deal since we were still paying on the cell phone that had been stolen. It was just all the way around an incredible experience. I give Salvador two thumbs up. He is an excellent asset to the store.

They are trained to seek products by making g false promises including gift cards. They have…read morehorrible communications. You leave a message for the manager and he never returned any phone calls. If you go in there for 191 he said he will call back. Anytime I call. It's been two dozen phone calls I've made and they keep telling me to call back. He's with a customer or he's off that day and they act like it's perfectly natural to leave dozens of voicemail messages for the manager to call me and he never does I keep asking for the regional manager's phone number to discuss all the problems. Once they get that sale, they don't care if you've got the correct service they don't care if you do not get the gift cards they send you off somewhere else you no longer matter to them. They got the sale that's all that counted for them. Any issues or problems they will not fix it. They act with such horrible attitude that you're an annoyance to come in there and ask them to fix an obvious problem or issue that they created.

Switching plans and buying new cell phones is a stressful process. Companies don't make it easy to…read moredecipher billing options online. We went into the store to be sure that what we were reading online would translate to what we felt our bill should be with new phones. Even though the process was long and stressful, 5 stars go to Ryan (employee at this location) for explaining, re-explaining, and answering thousands of our questions patiently and professionally. We were also switching cell companies, so it was great to have a nice person take the time to break down every option possible. My hubby & I are "smart shoppers," so we always have lots of questions and want to know specifics about options. Ryan took customer service to the next level and fully explained everything and showed us details on paper as well. He couldn't have been nicer. A weaker employee would have abandoned us after the first hundred questions :-) If this store has an "Employee of the Month" program, Ryan earned that title on my hubby & I alone. We left the store with new phones, new service, and clarity on our billing terms.

I stopped in to get some accessories needed for my new replacement phone. These guys were SUPER…read moreHELPFUL! A very pleasant experience. Great service. Great selection of accessories. A nice value. 5 stars for awesome accessory shopping and buying experience.

Horrible!!! I was lied straight to my face here about 2 things. I went in to get an upgrade for my…read moreiPhone when I was specific about the color I wanted they said they only had black so when I asked if they could check other att stores they said they didn't have access to their inventory so ok fine makes sense but then the manager claims none of the att stores carry the 17e in white (sounded fishy) but they ensured me that the white one could be NEXT DAY shipped to me. At this point I could get the sense they didn't want me to try another att store and that's when I should have walked out but after they convinced me fed ex would have it to me next day I said ok fine. Well next day I'm looking up my order on fed ex and it's saying won't be delivered till Monday!!! That is not next day that's 3 days later!! After that frustration kicked in I decide to call 3 different atts in the area and YES all of them have the 17e in white!!! So now I'll be playing cat and mouse with fed ex since the package requires a signature and who knows when exactly I'll get the phone. The fact they wouldn't encourage me to try a near by att to get the one I wanted that day is so frustrating they would rather lie than let the customer be happy I hope their commission was worth the lies. What a horrible way to do business. I went back to confront them and try to cancel my order so I could just go to another att store but they did absolutely nothing I feel so taken advantage of and hope no one else goes thru this.

I had a great experience here, specifically with Nick Nance. I had a family emergency, lots of…read morestress, and more to do than I had time for. I bought a phone online for a family member who was in the hospital, and I just couldn't get the phone set up. I walked into the AT&T store and found Nick, who persisted and found the step that I had missed. He saved the day.

I visited because I needed to return my internet equipment but was promptly told they don't accept…read moreequipment return here. This is only a cell phone store! They don't have anything to do with internet. I was told to walk around the corner to UPS and they could help me. Friendly employee interaction though!

I had to come write a review about my recent experience at the AT&T store at the corner of…read moreTimberland Rd and Beach St. in North Fort Worth where I met Morgan, one of the nicest and by far most helpful people I have met in the service industry. I had a detailed and confusing situation that needed to be sorted out and he took the time, even while busy with other customers coming in. He made sure to greet everyone upon them entering, while staying present with my situation. Everything was finally sorted out as he went above and beyond to ensure I was happy with his resolution. So if you're in the market for a new phone, or wonder if your provider for all the things cell companies can offer, i recommend paying this location a visit. I found out I was over paying for my internet (from another company) and I also learned I could get a monthly discount on my lines if I payed my monthly bill a different way. Oh, also he asked me where my spouse and I worked and found a corp. discount that saved me even more per month. It's rare to receive his level of service for something as mundane as cell service lol, but I left there with a much higher opinion of AT&T, and now I am really considering upgrading our phones for Christmas to surprise my husband, he really wants the newest phone that was recently released, and I can order it, have it shipped to my home, then do the transfer from our current phones to the new ones, and then return the old phones within 30 days, I am going to watch for some holiday or Black Friday specials!

I had switched services to ATT. We bought the phones at Sams, don't do that as an option go to an…read moreactual ATT store. I went to the ATT store on Timberland about 6:20pm. The second we walk in they give you the feeling you need to leave because there is only 40 min left for them to be open. Then when they find out I bought the phones at Sams they really didn't want to help. In the end the guy calls his supervisor over and she says I'm going to have to mail back all the phones to ATT and come back and purchase them from them for me to get set up. I knew that was crap and they just didn't want to do their job. This was proven a fact when I went to the ATT store at Persidio and they fixed everything in less than 45 minutes.

Highly recommend! The store is clean and tidy, and well…read morestocked. Elizabeth was my rep., and she smoothly helped me re-activate 2 inactive phones. The process was swift and painless. Thanks!

Went to this store yesterday after I had ordered a new iPhone to be picked up at the Rufe Snow…read morestore. It had been 4 hrs since the order was placed, no email, no text that it was ready (which online says ready in 2 hrs). When I got there, there were 2 employees working. One was helping a customer, the other came out from the back and I said I was there to pick a new online order. He told me that their computer could not process online orders and it had been broken for about a week? I call BS on this story thinking they're not getting commission on online orders and they don't want to waste their time losing a phone to a non-commissioned sale. He told me that if I call ATT, they could change to a different store for pickup without having to go through the refund process. That was a lie and I found this out after talking to 2 different customer service representatives on the phone when I got back home. This store is so crooked. Do not go there and fall for their lies. They will lie to your face and send you away without batting a false eyelash. If I could give them "0" stars, I would. Thanks ATT for nothing.

*manager roy is negligent and incompetent*…read more within the hour of my posting of this review the workers of this store had the bright idea of ordering an apple watch without my consent, they are saying they made a mistake and ordered it to my account for another person to no ones surprise they arent able to do anything about it and i have to call corporate please please avoid this store at all costs they are incompetent* what is the point of having a store if you have to call and do everything through customer service? can't even cancel your own account without being sent out to call some telemarketers in bangladesh. they will lie to you and speak of promotions but when the bill comes in you'll see where they are screwing you. had their internet service for years and wanting to simply add a phone line seems to be too difficult for them. i will be cancelling all accounts and will tell everyone and anyone to refrain from conducting business with them

After an outrageously frustrating 3-hour experience at the Apple Store, we walked into the AT&T…read morestore at Montgomery Plaza entirely exhausted and nearly hopeless. Alicia, though, saved the day completely. Within less than 10 minutes, she resolved all of our issues, after immediately understanding and identifying the problem, as well as exactly what needed to happen to fix it. We could hardly believe it and are so so so grateful! ALICIA IS A SUPERSTAR. It's rare to experience this kind of customer service and it makes all the difference. Thank you!

I signed up with Alexander Graham Bell's AT&T for home internet. My previous provider kept raising…read moreprices on me every few months. AT&T offers fiber lines at twice the speed. Service was great. The AT&T and SmartHome apps work very well. They had to run lines into my house, which was quick-ish and painless. Personnel were friendly, knowledgeable, and kind. They wear shoe protection to keep the outside elements where they belong.

Great service here today from Stephanie. We went in to see if I could be added to my new employer's…read moreaccount. Yes, as 10 people are allowed on the account. Since my new employer is also my Daddy he wanted to get me a new iPhone as an early Christmas gift. Stephanie was great at showing me all the new features and how to navigate. She also set up my iCloud and Apple account since it had been so long since I had logged in I had no idea pass codes. Love my new 6s!