Customer service is the worst. They came out to bury the fiber, I told them I wanted it 6 inches…read moredown so when I aerate my lawn the fiber line would not be damaged. They only we down maybe 2 inches. I called to have the bury it deeper and all I got was a run around. I told them that when I aerate and the fiber line is cut all the repairs are on them not me. Update Customer service called and had 3 techs out within an hour, they reburied the fiber line to the depth needed. It took a lot to get it done and thankfully they finally responded.

If you're considering switching to Fiber First, my advice is simple: wait (or better yet, don't)…read more The sales process was polished. Everything that followed was the exact opposite. We were promised faster speeds, a static IP, and a lower monthly bill. Since both my wife and I work from home, we specifically requested a Saturday installation to avoid interrupting our jobs.The installation never happened. The installer couldn't complete the work because of a conduit blockage. Two days later, a construction crew arrived, never knocked on the door, never explained what they were doing, trenched through my front yard, and cut my existing internet line while I was in a Zoom meeting with my employer and my wife was teaching a live online nationwide class to 1000+ people. Our internet went down instantly...and remained down for days. My wife then unexpectedly encountered a worker inside our fenced backyard because no one had informed us they needed access. He could not communicate with us in our preferred language. The crew left. No installation. No internet. A trench through my yard. Then the phone calls began. More than 20 calls later, the answers rarely changed: "It's been escalated." "Someone will call you." "A contractor will be there in 10-14 days." Those promises came and went. The salesperson told me to purchase a specific router before installation. The installer later told me it wouldn't work and had to loan me another router instead. As I write this review, the temporary cable is still laying across my yard. The one exception was Laura in customer service, who actually took ownership of the situation. Without her, I honestly don't know if we'd even have internet today. What frustrates me most isn't that mistakes were made. It's that fixing those mistakes became my responsibility. Every meaningful update required another phone call from me. Every promised deadline passed. Multiple appointments set only for them to "no call, no show". Every step forward seemed to require the customer to push the process along. There was no meaningful apology, no service credit, no discounts, and no acknowledgment of the disruption to our jobs, our property, or our time. A company should be judged not by how aggressively it sells its service, but by how it responds when things go wrong. Based on my experience, I cannot recommend Fiber First.

Tucker's Audio Visual did an outstanding job installing our TVs. He mounted a 75-inch TV above our…read morebrick fireplace and a 65-inch TV in the bedroom, both with zero visible wires and even added a new power outlet behind the TV. His work was professional, clean, and solid. Communication was great from start to finish, and his pricing was very reasonable. We're extremely happy with the results and highly recommend him for any wall-mount or AV install.

Had him mount two TV's for me, both came out great!! One 83" LG G5 and one Sony 85" x90cl. He also…read moremounted the sound bars, hid the wires and all!!

Sergio fixed my 82" Samsung that had no power in just a few days for a great price - absolutely…read moregreat service, can't recommend Lopez TV Repair enough!

Told me that my two tvs would be ready in 3-5 business days. It has been almost two weeks and say…read morethat one of my TVs are still not done. I was told delivery was an option once done, now being told that's not the case. I'm paying over $300 per tv to be fixed and I know one of the tvs parts are less than $60. Very irritating experience so far. Also should be noted this is out of someone's garage and not a brick and mortar store

Great service and fair prices! No issues and helped resolve a problem that has nothing to do with…read moreantenna.

Good folks; imprecise results with antennas, but they do what they advertise. Recommended without…read morereservation.

This location is not helpful at all. I was in with my elderly parents with a problem to solve. Not…read moreonly were they not helpful, but they were extremely slow to get to us. Dakota who was "helping" us had the attitude of, we were wasting his time. Went over to Verizon...like night and day. They switched us over and were delightfully helpful. AT&T just didn't care at all to help senior citizens.

By far worst ATT Used to be so good but now it's a whole…read morenew staff Bunch of kids with no customer service Been here 3 times and walked out all 3 Pathetic excuse of ATT staff

They were awesome. We had really bad luck in the past with another provider at our old house and…read morethis company put us at complete ease. They took the time to really learn about what we wanted to accomplish with our internet service and TV needs. They gave us options and no pressure through the entire process. When they completed the install we couldn't even tell they had been in our house for a couple of hours and everything looked like what you would expect from a professional. We definitely will use them again and refer them to our our friends and family.

From the owner: Kelstar takes great pride in our ability to consistently earn the highest marks of satisfaction on…read morecompletion of work provided. With infrastructure, manpower, and top-notch leadership, Kelstar can take on even the most challenging of tasks for any provider. We help connect you to the latest in technology to provide solutions for your future, whether you are looking for Satellite TV, Cable, Internet and Security Home Automations Products. We represent brands like DIRECTV, Viasat, Vivint, HughesNet & also provide Business Class Phone solutions. As a leading smart home technology provider, vivint offers home security, energy management, home automation, local cloud storage, and high-speed Internet solutions. Our team is trained to install, service and maintain this state-of-the-art I.O.T. technology--helping you to create a more conscious and thoughtful home with a nest PRO. Call us today!

These guys What a…read morejoke don't know their head from their ass. Trying to sue my company because we had a utility that they didn't locate. They marked the site clear big ass waste of time corporate baloney Technician was complete in the dark, charging us for their inefficiency. Bring it on charter, your buddy Jeff Thank you can just pass it along to an insurance company and let the lawyers fight about it like there's not humans involved I see your procedure and it is a crock

Worst internet reliability, ever…read more When moving to Fort Worth I had to choose between AT&T DSL and Charter's cable internet. Naturally, I'd prefer to have cable over DSL. Charter also had incredible pricing! $30/mth for 60mbs down. So, of course I want with charter. Unfortunately, the reliability of the network has been terrible. In less than a year, I've had over 10 technicians come to my house and work on the line in my back yard. My wife and I are sort of used to it now. We watch all TV over the Internet. So it's just normal now for a show to pause and wait for a min or two during each episode. A rep told me on the phone that if I expected more reliability, I needed to upgrade to business class. What a joke! Unfortunately we're stuck with them. Honestly, if it were more reliable, I'd rate them a 4 or 5. Customer service has been ok. Go with someone else if you can.

Do not go with frontier. Bad customer service. Bad technical support. They sent me two different…read morerouters, told me that it was on my end, proceeds to claim it's on their end for bad connection. I was told I did not have to pay for early termination and now they want to bill me for the two routers they sent, early termination, and the charge for the month. Mind you I have been without internet for a week now. If I could give them zero stars I would. They are very inconsiderate for their custo

If you could give a zero stars review it would be more accurate than one star. Please if your…read morefamily has medical realted or other critical reasons why establishing internet service is essential make sure that you have a back up solution while you wait for install or choose another provider. Reliability to meet commitments is not something Frontier understands. We were trying to establish new service in an area of town where new lines needed to be installed by their 3rd party contractor. After placing the order several weeks ago and calling twice the pervious week to make sure that work would be completed....the day on stall nothing...no update no information about when service will be connected. When I contacted Frontier on the install day to get a more exact time for the installation I was told the work had not yet been even assigned to a tech because the external work was not completed. No call to update me that the service install would fall off schedule and that we didn't need to have someone take leave from work to be available. Customer Service can't provide the name of the 3rd party or a number to seek an update. The worst part of the customer service experience is the utter lack of accountability and consideration for their customer's time. When I asked to speak to a supervisor I was told it is impossible to be I could connected to a supervisor. They would need to call me back in 24-28 hours. When I asked who their agent's supervisor was they didn't know. The customer service agent has no way to transfer the call to a supervisor in the call center? Really? I'm sharing my experience not just to warn potential customers in my area but also with the hope that this review makes its way to CEO Nick Jeffery or Charlon McIntosh, Chief Customer Operations Officer. The answer is simple, meet your commitments or have the decency to not blame the failure on your 3rd party sub. Communicate you will not delivery as promised, say your sorry and reset expectations so your customer can make other arrangements.

Went into store in a panic because my phone had lost connection to cellular so i took to geek squad…read morewhere they fixed the part said take it home and set it up and sent me on my way. Get home and I'm unable to set it up because STILL no cellular so i brought it to ATT Saginaw where i was helped by Preston and Justus who did absolutely everything to help me and got my phone fixed and dialed in and ready to go! Great customer service and knowledge to be able to quickly fix the problem! They were awesome and personable and i am so grateful for their help!!

I had no issues with greeting i was help relatively quick, my problems was that when i got a new…read morephone they added me to anytime upgrade. when i had specifically inform them that i just wanted a phone and nothing else. I suspected that the one who added me was the person who received my old phone (trade in) the next day. and I believe that was the store manager. as he took a bit longer to give me a printout of my copy of the receipt and in addition, I only got page 1 out of two. I believe that page 2 had that information about the anytime upgrade. So, keep an eye out of shady stuff that can accrue in your account if you shop here for a new phone. This would of been a good review if it wasn't for that.

Avoid AT&T for business service. I have spent hours on the phone and in stores trying to fix an…read moreaccount access problem that AT&T's own employees could not resolve. Because I could never log in, I did not discover until later that I had been charged for an added phone line I never authorized, a tablet I never received, and Gateway equipment I had already returned because the reception was poor. Terrible customer service, no follow-through, and a very frustrating experience overall.

AT&T is awful. I had AT&T for several years, but in recent years, they could not keep my Internet…read moreworking. They would schedule a time for a tech to appear, then not show up. Most annoying, AT&T's so-called "Virtual Assistant" schedules stuff and dialogs with customers, but it's an outright liar. I waited for a tech one day during the 8 - 12 window Virtual Assistant gave me. Virtual Assistant kept texting me "we're late but we're on the way" for over FOUR HOURS. When it was obvious the tech did not show up, I texted "When are you coming?" Virtual Assistant answered, "We can help you with that." The next day, Virtual Assistant texted "Your repair is complete." I replied, "I don't believe you." Virtual Assistant replied (again) "We can help you with that." Total incompetence. I switched to Spectrum. After I terminated AT&T, they emailed me a "How did we do?" inquiry. I answered it, and a couple of weeks later I received the same inquiry. AT&T's downfall is its stupid automated communications. The nice thing about Spectrum is that they have live people there to answer the phone and their answers are helpful.