Their customer service is impossible to use to solve your problems. Their phone menu is limited only to what they want to talk about. There's no one to help you when they make errors with orders. No matter how hard you try to resolve things, you can't. Being put on hold to wait for someone is an unpleasant experience. They talk the whole time and so if you're trying to be productive while waiting for them to fix their mistake, you're out of luck. You're forced to listen to mind numbing chatter. It's impossible to resolve billing issues. Their one resolution is that the customer owes as much as possible, even for things we did not order or were not responsible for. They'll send you to a billing resolution specialist but they have only one answer - you, the customer owe more and more and it's just too bad that you have valid disagreement. In fact, most of their answers to anything is "tough, we can't help you." Specifics of my issue: I called on Feb 10 to move my service to an apartment that was verified to have had Spectrum service previously. I told the rep that I wanted self install. He said that was ok but scheduled a service call anyway. I didn't find out about this until they sent the confirmation email telling me I had a service call scheduled. So I called Spectrum back to tell them to remove the service call. The person I spoke with said they removed the service call, she assured me no one would come out. The night before they were supposed to switch my service from one apartment to another in the same complex, they started texting me about the arrival of the service tech the next day. (Yes, the one that was not supposed to be scheduled.) Like most people, I work for a living and can't just drop what I'm doing to meet an UNSCHEDULED service rep. As well, they did not switch my service on the date I requested. The good about their customer service: Everyone speaks English well enough that you can actually understand what they're saying over the phone. Their internet service: It's pretty reliable, more so than the other wired alternative in our area. read more

Worst internet ever. Super unreliable, very slow to fix. Wait times are consistently innacurrate. The app is useless and difficult to navigate. read more

More help I been sitting in here an hour with no help...the manager has skipped over my name multiple times

Terrible customer service. They lie, cheat, scam until you waste hours of your life to get your bill corrected. Also after months of getting the run around to get my bill corrected they made promises to give a refund that is no where to be seen and then my bill went up $15 this month. I hate yall read more

Horrible customer service. It took 3 hours to get a phone I had an appointment as well. The Samoan chick had no idea what she was doing. Got frustrating with me my phone was broke so I could not get into my password so she was pissed. She sent me away without a non functioning phone I had to go back because the old phone was still on receiving the verification codes!! My phone had to be transferred as well because I could not get into the cloud. People were getting $700 rebates she only gave me $100 and over charged for the phone. Stay away. Go to Apple read more

Went to store to upgrade to a new router. Was given absolutely no instructions on installation. The customer service center was no help either. Hours later technical support advised the old router has to be disconnected on their system first and they had to make a coupon the new one. This info could have many hours. read more

Internet is always down and they don't care if you work from home or not. Not even worth 1 star

My experience with Carlos and customer service was amazing. We recently had a storm and my modem was burnt out and we got one free of charge with an extra set of ethernet cables and coaxial cables. It was the best customer service that I have experienced in this area if you need help go to Carlos at spectrum. read more

If I could have given them a negative number rating I would have. Worst internet, TV service ever! Constant outages on internet and had to keep rebooting server. We should have known as one of our friends had warned us. Then when you do disconnect with them they will not prorate your bill. I'm warning you it's not going to be good!!!! read more

Piss poor service. Constant outages, prices always on the move ( up ) and their only fix is to drop channel's. No technical support from them unless they can charge extra. They seem to have plenty of money for advertising but nonexistent for providing support for long term customers. Their answer is to download their APP to "self service " and not bother them. Just what everyone needs is another app, right! read more

spectrum came to my home at 8 PM on a Sunday night. knocked at my door but didn't identify himself. I was petrified. My husband was outside letting our dogs relieve themselves. spectrum unlocked our gate and entered our yard. he let our dog out. scared my husband. so my husband yelled he had a gun. then the spectrum guy called police. it was terrifying. ive called, complained but no one has called me back. how is this okay?? read more

Please run them out of business. I work 12 hours as a nurse and sometimes want to get off and just play f*cking Xbox. Weekly outages. Customer service number is a joke. It's expensive for the MOST BASIC service. The app does nothing except offer upgrades on an already terrible service. read more

Carlos was absolutely amazing, had an issue with my modem he made it quick and easy and actually made conversation with us. definitely recommend!! read more

Called to cancel service. Took over an hour to do this one simple task. The representative I spoke with was completely unprofessional. Trying to retain a customer is usually not something that makes the customer feel uncomfortable and just all out awkward. I will never use this company again. read more

I've had a Spectrum account for over 5 years. Due to frequent neighborhood outages, I decided to switch to AT&T. The process to close an account was met with higher pressure sales pitches between multiple lengthy holds for almost 1 hour. If their reliability was t bad enough, this experience confirmed that I will never do business with them again. I have also submitted a complaint with the FCC. Yes, that's how bad it was. read more

we have the whole street out and they will not declare an outage all they will do is schedule a technician appointment, what does it take to say there is an outage, the whole town down, get it together Spectrum, I have a 90 year old here on a pace-maker and it is no longer connected to the Dr office?? read more

Went to replace broken remote. Girl gave us one, when asked how we pair remote to tv, she said you don't have to. " just click and it works " She has no idea what she's talking about. It did not work, called support and they could not help. So we have no TV until we switch from Spectrum. DO NOT get Spectrum! DO NOT go to the Presidio store if you are stuck with Spectrum! read more

The worst experience I've ever had with Spectrum! I have an iPhone 15 pro max and it's not charging! They did absolutely NOTHING! I pay $15 a month for lost or broken! I may have a different company tomorro! read more

Do not get spectrum, I was tricked into getting a tablet for 5 dollars a month thinking it was just a swag item for my internet. I then tried to return it after less than a month and was told I would actually have to pay off the entire tablet. I then canceled my internet and they automatically enrolled me for mobile service. They will scam you out of your money and not even tell you, DO NOT GET SPECTRUM. read more

Lived up to its 1 rating, wish I could go lower. Got new cable box, they put on closed account so I have to return for new box. This is after I was told by installer that no box was needed. read more

Tatianna is awesome! She stayed past closing to help me and my friend figure out her phone issues!

This review is for Spectrum in general. This is the WORST company ever. We just moved to Fort Worth from Houston and xfinity is not available. We paid for their best package and didnt even get DVR ability. We can't even change anything without going in IN PERSON to their storefront as husband and wife. I don't think this even is as up to date as 1980s cable. Can't wait to cancel read more

This equipment outside to connect everything is horrible and they take escalated issues with the same time frame as the post office read more

Spectrum - Their equipment for outside my home burnt out - Internet Service Providers Near Me - Fort Worth, Texas

Loved the service, especially kassandra,she was amazing. She noticed something was wrong with my bill.i left with my bill being lower,a stream box,and satisfied read more

Lazy workers. Told me to mail my returned equipment because they were too busy..... .....

Spectrum is the worst internet company we've ever had! We've had so many issues with them and they should have sent out a tech after the first call we made. When I asked to get our bill lower cause of the inconvenience, they simply said they couldn't do that and just gave us a very small credit for the days we had issues. I don't recommend this company. read more

unable to solve problems or multi task. And they want a hirer wage, lmfao. Waited 38 minutes before leaving. F ck this store, F ck spectrum. I was the first customer in the store after it officially opened. They let someone else in 9 minutes before the store opened. They were still working with that customer when i left. They were returning equipment or returning a friends equipment or something like that. I was also going to return equipment, the employee that was twiddling their thumbs on hold could have easily went to another register and helped me, could have acknowledged me or anything, and that would have been better then pretending that i dont exist. As of writing this, my name is still on their digital check in for next and i have not yet received the text that they are ready for me..... (42 minutes) read more

Stood there 30 minutes waiting to return equipment while the male employee chit chatted unnecessarily helping a mobile customer and didn't care. Only 2 employees working and some 3rd guy that went in the back and never came out. Probably the clueless manager. Either you get lucky and nobody is there or be prepared to wait through the incompetence. read more

Wouldn't let me pick up a router without a mask even though Texas dropped the mandate.

Very slow customer service. Only 2 people working. Very poor management to only have 2 people working now that they do mobile. Someone like me just their having to turn in equipment waits for phone sales and activation. Horrible. Do not recommend this location!!! read more

Never again will I get spectrum! Everyday there is some problem. Our internet goes out at least 4 times a day. They are QUICK to come and shut off things (that we paid for) but NOT quick to fix things! Its not fair how its affecting my work and days. I have never had an internet that does work everyday. Then when we try to call they say nothing is wrong with it... Canceling next week. read more

got service for my small business nd took 3 attempts to make it work correctly. now that its working, i am on 3rd attempt to get correct billing... they are just like all the other cable companies that have terrible operating systems and very poor customer service... not sure there is a better alternative but be ready for confusion and a lot of wated time read more