1. Charlie´s Smart Repair

    1. Charlie´s Smart Repair

    0

    Forth Worth, TX

    Charlie´s Smart Repair

    5.0 (3 reviews)
    Open 11:00 am - 8:00 pm
    Updated 3 months ago

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    I reviewed a number of options-before choosing Settler Security to help install surveillance and…read moresecurity equipment at our retail location. Because of the nature of our operation, I was looking for high-quality equipment and overall service and was willing to pay to receive it. After reviewing.my needs with a handful of providers with good reviews, I chose Settler because my conversation with Nelson inspired confidence. As expected, I was pleased with all aspects of the process. What I did not expect, however, was that I would receive products and service that exceeded my lofty expectations at an extremely competitive price. Nelson was transparent throughout the process and helped me select high-quality equipment that met my specific needs while staying within my budget. I was also surprised by the level of operational support provided. Nelson showed me how to use all of the features, but he also set up a number of parameters in advance based on our original discussion without requiring further input. And that support did not stop once the products were installed and the final invoice issued. I am still receiving support on a regular basis. Anytime I have questions, answers are a quick phone call away. Finally, due to my own oversight, my were entirely unreasonable. Nevertheless, met them, and then some, installing my entire less than 48 hours after our initial conversation. I would not recommend asking that kind of turnaround of any provider on a complicated installation, but when I found myself in a bind, the Settler team bailed me out. A truly exceptional experience - retain Settler with confidenc

    They helped me upgrade some important security systems. Nelson was fast and thorough. Highly…read morerecommend them.

    Home Alarm - Authorized ADT Dealer - Gary Sirota #855-REAL-ADT 
 Regional Manager
 Texas

    Home Alarm - Authorized ADT Dealer

    (48 reviews)

    If I could give negative stars I would, I have requested to speak with the GM on 3 separate…read moreoccasions and have been met with silence. JT has become unresponsive completely. Absolutely horrible experience with Home Alarm LLC. From the beginning, communication was misleading, promises weren't followed through on, and getting straight answers became nearly impossible once paperwork was signed. Trying to cancel or get assistance turned into a complete runaround. The sales tactics felt extremely pushy, and after installation, support suddenly disappeared. Calls went unanswered, messages ignored, and every conversation seemed to lead to another excuse. I was left feeling trapped in a contract I no longer wanted, while nobody seemed interested in actually helping resolve the issue professionally. If you value honesty, transparency, and customer service, I would strongly recommend looking elsewhere before doing business with this company. This has easily been one of the most frustrating consumer experiences I've dealt with in years. Useless equipment and broken promises aren't even my issue, the customer service is nonexistent. I am still in my cancelation period and there's no response.

    Worst experience EVER and 1 star is only bc you can't do a minus star! The "Rep" John Simpson made…read morepromises he never intended to keep. Pushy and full of himself, fast talking BS and interrupts and speaks over you. The install was horrid, the 2 cameras and free install he promised was NOT done and excuse after excuse, offered a stupid door lock instead that wasn't installed correct (it was crooked) so the door wouldn't lock completely, tried to call John severals times, left messages and just silence. No one called back and he never responded until we texted him that we ARE SEEKING legal counsel with this bait and switch practice they are pulling. When he finally did respond he was again so full of himself he wouldn't listen to reason that what he promised did NOT happen and the fact that my 93 year old mother couldn't possibly get to the panel in time or a bad fall in the process meant nothing to him. No empathy or understanding of that possibility was just plain rude and unsympathetic to an old lady falling and really hurting herself. I was furious. ADT was even worse trying to fix the issues these "authorised Dealers" caused. It was a nightmare from start to end. We are going to take this to ADT CEO and let him know exactly what their dealers are pulling on hard working Americans. Shameful and uncalled for. We are good people who were taken advantage of and we won't forget it. Now we are stuck with crappy equipment that doesn't work, the door sensors keep falling off the doors and if I could take a sledge hammer to the panel I would. Run far and fast from this fraud Co. bc the settlement should never have even got to that point. Bad lousy business practice, that should be all you need to know to stay far far away!!

    Vivint

    Vivint

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    The equipment functions most of the time, but we've had struggles. Our camera doorbell housing…read morebroke. The tech asked if we wanted a new one since it was under warranty, or he could GLUE IT BACK TOGETHER! New one, please! Trying to reach someone to get customer support is such a time suck. And they have to transfer and transfer and transfer and call this number instead blah blah blah. We're going to suck it up for a bit and try to finish our stupidly long contract, or not. It's a toss up. I would never recommend this company. NEVER! Looking forward to getting back with a reputable security and smart home service.

    I'm not sure when disrespectful door to door sales became the new model for these companies…read more I have a no soliciting sign up and a Filipino man and blonde woman rang my doorbell 3 times, I could hear them as I approached laughing because my dogs were going crazy. After listening to 30 seconds of the worst pitch I've ever heard in my life, fumbling through their words I point to my no soliciting sign and tell them it's extremely rude to ring a door bell when these are posted. The guy ignores me continues his pitch and tries walking toward me to show me a video on his phone. After getting more frustrated with them, they walked right through the middle of my yard to get to the next house and I watched them do the same thing to every yard in the area. Walking through flower beds and lawns to get to the next house faster. I would never in a million years do business with a company that employs people who act this way. Pathetic behavior.

    Charlie´s Smart Repair - electronicsrepair - Updated July 2026

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