The equipment functions most of the time, but we've had struggles. Our camera doorbell housing broke. The tech asked if we wanted a new one since it was under warranty, or he could GLUE IT BACK TOGETHER! New one, please! Trying to reach someone to get customer support is such a time suck. And they have to transfer and transfer and transfer and call this number instead blah blah blah. We're going to suck it up for a bit and try to finish our stupidly long contract, or not. It's a toss up. I would never recommend this company. NEVER! Looking forward to getting back with a reputable security and smart home service. read more

I would strongly caution anyone considering Vivint to make sure they understand exactly what they are signing up for and document everything. Our experience was terrible from the beginning. We spent around SEVEN HOURS dealing with the salesperson and installer on the first day, and the installation still wasn't finished. The system never properly worked for us. The installer left screws on the floors of our home despite knowing we have pets and a one-year-old child. There was a hole left in our wall, equipment was left disconnected/not working, and they drilled into the exterior brick of our house. The plug for one of the outdoor cameras also became extremely hot, to the point that I was concerned it could be a fire hazard. One of the strangest parts happened around 11 PM when the installer TEXTED ME asking me to send him the code I had received to review the installation so that he could complete the install review himself. I still have the text messages showing this. The sales process was equally concerning. We were not clearly told that the equipment was being financed or that there would be a hard credit inquiry. I did not understand that this transaction was going to involve financing and a hard pull on my credit based on how it was presented to us. After everything that happened, we canceled within the three-day cancellation window. I documented the cancellation through multiple methods. Despite that, the equipment is still sitting in our home and we have had an extremely difficult time getting Vivint to deal with the situation. From the sales process, to the installation, to the safety concerns, to the review-code incident, to the experience after cancellation, this has been one of the worst experiences I have ever had with a company. I have kept the emails, cancellation documentation, photographs, call records/recordings, and text messages from the installer because the entire experience has been so concerning. I absolutely would not recommend Vivint based on our experience. read more

I'm not sure when disrespectful door to door sales became the new model for these companies. I have a no soliciting sign up and a Filipino man and blonde woman rang my doorbell 3 times, I could hear them as I approached laughing because my dogs were going crazy. After listening to 30 seconds of the worst pitch I've ever heard in my life, fumbling through their words I point to my no soliciting sign and tell them it's extremely rude to ring a door bell when these are posted. The guy ignores me continues his pitch and tries walking toward me to show me a video on his phone. After getting more frustrated with them, they walked right through the middle of my yard to get to the next house and I watched them do the same thing to every yard in the area. Walking through flower beds and lawns to get to the next house faster. I would never in a million years do business with a company that employs people who act this way. Pathetic behavior. read more

If you don't mind being "owned" by and utterly dependent on a single provider for everything; and never want to install anything yourself in order to save some money, but rather don't mind having to pay for a service technical call for every little thing; then Vivint *might* make sense for you. I was with them for whole-house automation and security for 13 years but recently, happily, joyfully spent quite a bit of money just to get their corporate tentacles off of me. Simply canceling their alarm monitoring services was one of the most frustrating, insidious, manipulative customer service experiences of my long life. Everything about Vivint's business model is geared toward making you completely dependent on them. read more

Started having problems with cameras, one light on camera stopped working 2 days after install, called them they made me jump through hoops that's other employee hand book, still no luck, no help whatsoever the my warranty runs out then I get phone calls, but now they want to charge me for tech to come out. I tell them l'm not paying for tech, she ask me the bonehead question if I want to cancel, of course the would love that, they charged me $4,000.00 for junk and they have already been paid, so now I have reported them to the Secretary of State and better business bureau read more

My smart door-lock never works correctly. I called Vivint to fix the problem. They send a new part for my old Address (I don't live there for more than a year). Because of that I never received the new part. Now Vivint stop my access to my cameras, because they are charging me $230 for the equipment. This is ridiculous. I did nothing wrong and because of Vivint mistakes I will not have access until I receive the new equipment ( now they will send to the correct address). Vivint service it is really bad. read more

1. I have a Do Not Disturb sign you have to lift up in order to ring my bell. 2. Posted next to a 'no soliciting sign' 3. yet at 9:03pm (soliciting that late is also prohibited) 4. the one young woman knocks multiple times obnoxiously and also rings my bell. 5. I answer and before I could a word in, she goes into her spiel. Talking 90 to nothing. 6. They were both half dressed like they were going to the gym. Obviously this is the company's strategy based on other similar reviews. There is absolutely no way I would ever do business with a company who treats prospects with no respect. I have exactly no faith in your credibility. read more

No soliciting clearly on my door! 1. How do you expect someone to purchase your security system when your reps can't read or follow instructions?  2. Why when I answered through my current security system did they not answer when all 3 of my cameras clearly captured me talking to them? Did they think I would jeopardize my safety by opening my door? 3. Why are they half-dressed selling on your behalf? This is very unprofessional behavior and I am requesting a response from your corporate office about these two individuals and their lack of respect for a person's residence.   Why would I even consider your service when it's already showing you can't read or follow instructions?  Yes, I did come out and found them walking up and down my neighborhood in which once you enter also says NO SOLICITING.  I will be submitting this also to the BBB and writing reviews on every platform I can find.   This is in the LaFrontera Trail community in Mansfield,Texas. read more

North Fort Worth door knockers are utterly disrespectful. I have a NO SOLICITING sign that literally says please do not ring or knock due to sleeping baby. This girl not only knocks the most obnoxious long knock but rings the bell multiple times. Like what is this? I answer the door thinking this has to be some sort of emergency and this girl says "Hope I didn't wake the baby! My boss makes me knock at all doors with signs!" Smiling ear to ear. GET THE HELL OUT OF HERE WITH THAT. Why would I want to buy anything from you disrespectful people. read more

Vivint - Security Systems Near Me - Fort Worth, Texas

I wish a 0 was available for the rating! Do not use Vivint!! They are not honest and will just try to tell you whatever they want. They do not provide customer service and you will not get your welcome email in a timely matter so that you can't cancel before the 3 day window expires. Wasted hours of my time and their inability to turn off an alarm was absolutely ridiculous. Instead of trying to assist me they continued to try to upsell / upgrade their system. They focus is on overselling their system only. They do not care about you or providing any type of service to their clients. Use literally any other company!!!! read more

Everything need improvement, to pricey on equiequipment, tech showed up finally after 3 no call no shows . They took forever getting our contract to us, never recommend this company read more

The company needs to have a discussion with their Fort Worth, TX sales team about seeing signs posted outside of homes that say 'No Soliciting.' Sales person will continuously ring the door bell & knock on the door until someone answers if they see a vehicle in the driveway. You can leave a brochure or card without using the door bell or knocking, if I am interested then I would give a call. Seriously just out of that annoyance & disregard for posted signs, I won't consider using the company's services in the future. read more

I called after my service was discontinued to disengage the battery, and they wouldn't help me since I was no longer a customer.

If I could give zero stars, I WOULD. Not only does their equipment not work properly, their customer service sucks even more. We have been loyal customers for 6 years, and have never been treated by a company this badly. No one can give me a straight answer. This company is MONEY HUNGRY! They only care about what money they can get and not about the customers. read more

This service is too expensive , while othe companies givevyou the equipment. Vivint wants to charge you almost $1000 for their equipment. The customer service department is very unprofessional and very unorganized. I had to call up to four different times just to cancel my one month trial period. I did not want to do business with a company that all my first experiences were bad. Thats just an indication of whats in store for the future had I kept their service. Their monthly service charge was going to be $79 monthly not including the monthly payment for the equipment. There are too many other services out there that are cheaper than Vivint. Please do your homework before committing to Vivint. read more

If I could leave no stars I would. We have had the service about a year. We are in the process of moving and attempted to cancel our service, was informed that you can only cancel your service WITHIN THE FIRST 3 DAYS. What kind of trial period is that. We were under the impression the equipment was rented and could be returned at any point. In order to cancel service they want you to pay the equipment back in total prior to processing your cancellation. Months later- we are attempting to contact them just to get the equipment uninstalled so we can move out. It takes over 2 weeks for us to get in contact with someone in customer service. We attempted 10+ phone calls, at one point the automated prompt told us "we had called too many times" and would just hang up. Mind you, this is the same line that you can to cancel false alarms, but if you call too much, sorry you're not getting through to anyone. We attempted to chat online with someone since phone calls weren't working. Was told these uninstallment appointments must be done over the phone and explained my situation, I asked if I could speak to a supervisor or file a complaint and was told "no." 0/10 recommend Vivint solely based on their customer service and difficulty in contacting people when needed. read more

Vivint - Security Systems Near Me - Fort Worth, Texas

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I want to make a formal complaint about, the installation of my camera upgrades and re-activation of my services. The upgrades occurred on June 7,2024 with new Doorbell camera and Garage camera, I noticed that the doorbell camera wasn't ringing when pressed and did not have event history. So, I called to state what was going on to customer service. They scheduled to have a Vivint come and trouble shoot. His conclusion was a bad doorbell camera. He called to see if he could replace the camera but Vivint required me to pay for some type of protection plan. My question and complaint is the doorbell camera isn't even 30 days old and its already malfunctioning. So is it Vivint's policy to install faulty products to ensure customers have to sign up for the protection plan? This is unacceptable service for clients and I would like to speak to the CEO of this company. read more

Sales will spin you any story you want to hear VERIFY before installation. Sales - you will have recoding 24/7 for a month. NOPE 14 days. Sales - this is your price for 2 cameras and a doorbell NOPE that was one camera and a doorbell. Sales - the camera and screen had independent power source so everything continues in a power outage NOPE power when out everything it dead. Sales - unreliable wifi, don't worry everything has it's own cell data connection NOPE. Told them my internet was unreliable and guess how reliable my cameras are. will NEVER recommend read more

Two times this week, two different door to door sales people have kicked and rand my door bell. Both times my large no soliciting sign was ignored, that's right on the door. I will be filing a BBB complaint, HOA complaint and if it happens again contact local non emergency police for harassment. read more

Horrible service. I wouldn't recommend them to anyone! The customer service is trash and the cameras themselves don't even work well.

I wouldn't even give this company a 1 star if it were an option. DO NOT USE THIS COMPANY! They are the worst! My installation took over 6 hours and was installed correctly. I wanted something more budget friendly so requested to have it removed and I was told I was a bad parent. After all of that they still kept trying to sell me products. The technician came to remove the equipment and was unable to reinstall my doorbell because the previous technician took it, so now I just have wires hanging out with no door bell. Then I'm told I have to wait 24-48 hours just for someone to call me to make an appointment to fix it. TERRIBLE! read more

Very disappointed in this company. While the system itself may be good, and perfect for some...it wasn't for us. A salesman with his wife came to our door shortly after we moved in to our brand new home. Things were chaotic and we told him. You would think he would say, "let me come back another time". But no...he just wanted a minute of our time which turned in to 20 minutes. Long story short, we signed a contract mainly because both my fiancé and I heard we had 30 days to cancel, return equipment, and only owe for the time we had it, so we agreed. 5 days later we decided it was just more than we needed let alone more than we wanted to pay. (My job fell through) We called to cancel only to be told we had 3 days to cancel. Yes, it did say that in our contract we found out later, but we "heard" 30 days from the salesman. Regardless, do you think they would bend? Heck no! We asked to speak to a supervisor...only to be told after a long wait that there was nothing they can do. Come on....3 days? Really???? Do NOT go with VIVINT. Very disappointed in their customer service and willingness to please their customers. Go with a system that will give you 30-60 days (which is the norm) to review their system and see if it's right for you. Now we are stuck in a friggin 5 year contract read more

This company is the worse!!!! After their doorbell camera stopped working they kept me on the phone troubleshooting with 2 reps with the second one basically walking me through the exact same thing as the first but on a video call. After they could not resolve they told me I needed to pay $99 for a tech to come out. Seriously??? read more

Horrible Customer Service! Technician called me and was rude from the start of the call. Lack of customer service skills were obvious. The issue started as the technician advised me I had no sensors on my account although I ordered them with my system. I asked how could we solve this? I was advised to call Vivint customer service. After calling customer service, they advised that the senors had been removed when the new work order was created, however, they would add it back on. They advised that the technician should of called them, not advise the customer to do so. Then, I notice the cost of my service had gone up. It appears they are now charging me a different fee for the equipment and service, than originally offered. Since they do not provide you with a good faith estimate or copy of your order when you place the order, I feel they switch things up when they actually come out to do the installation. Basically, they sold me on one price, then removed equipment and tried to charge me an even higher price. Next, the technician ask me to text a copy of my id. I asked if the text was going to Vivint. The tech stated no, it is going to their personal phone. This was a red flag to me as Vivint never advised me of this procedure. I called Vivint back and ask them about this policy, and the person stated that he never heard of it. I declined to text a copy of my ID to the technician and the technician left and stopped responding to my calls. All-in-all, my order was wrong as a result of Vivint, and I was never advised of a policy of texting a copy of my id to the technician's personal phone. Also, Vivint uses a bait-and-switch tactic. Bad company, bad service. read more

Horrible. Found out at one point, they "forgot" to activate the system so we were paying for nothing. Called to cancel, and basically couldn't because they were too busy trying to find out if they could service the new house, who bought the old house, everything but cancel my service. The employees have no ability to think, they can only read the script. Had to jump through hoops to get the service cancelled. And they are still billing me for nothing. Meanwhile they call and email me and everyone on the emergency contact list almost daily trying to sell us new service. PLEASE lose my number. Customer service is non-existent, they only care about money and sales. For your own sanity, don't sign up with them. read more

Absolutely the worst company ever!! These people are too stupid to schedule an appointment!! Two months of scheduled appointments wrong. Just complete idiots. read more

We have been with Viva t since 2016. We had paid off all of our equipment, yet they never let us know...so we kept paying the same price. Maybe partly our bad..ok. We are moving and wanted to be hooked up at our new home, 1 person quoted$24.99, she switched us to someone else, and they said it will be over $1000 to install and they couldn't match the $24.99. Again, we OWN the equipment. We have been hung up on, ignored, told they cannot help us. We finally said that other security companies will be happy to take our money for less. They agreed! I would not do business with this company ever again. read more

I had a comment to call the general number for Vivint and I did but the sales representative said there wasn't anyone for me to speak with and that the comment was likely auto-generated. He said that I should email csrequest@vivint.com but I informed him that I had done that the same day I left the review. I checked email only to find out the email bounced back. My original review was based on the aggressive, unprofessional, and rude door to door salesmen who had the audacity to leave a written note on my vehicle. read more

Vivint - Left by Vivint reps after I asked 2 times that they leave my property and after being told " ma'am you need to calm down". - Security Systems Near Me - Fort Worth, Texas

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My door says no soliciting. If my door says that, don't knock on it at 7 pm selling me this crap when clearly you see cameras all over my house. Get bent. read more

This company has the absolute worst customer service model! I gave them one star but if I could I would give them -5. They literally just told me they would be happy to send a technician out to repair my faulty equipment. Funny thing is I had a time window requested for yesterday and no one showed up!......I've been with them sadly for 3 years. They were cheap....you definitely get what you pay for. If response time and customer service matter, then you are not looking for this company!!! read more

A door to door salesman sold my wife a security system. The salesman told her it would be one price, not what we were charged. He also said there was a 7 day trial period and wrote it down on the little sales pitch he gave to her. I called 4 days after when I found out we were charged more than represented, and the monthly service fee was ridiculous. I was told we only had 3 days to cancel, I relayed what we were told and even emailed a copy of the sales pitch to the customer service representative. They said we couldn't cancel and all they could do is reduce out monthly payment, and to actually cancel, we would have to contact their salesman and get him to admit in writing he said we had a 7 day trial. Salesman won't return a text or call. I asked to speak to a supervisor and was told it wasn't necessary because they would give the same information. I contacted the Texas Attorney General's office and found they have already been sued for similar trade practices in 2017 by the state of Texas. I would not recommend even opening the door, and if you have been scammed by them, report them to the Texas Attorneys General's website. read more

Had a salesman give us a sales pitch and tell us the products were free and we only pay for monitoring. If he could leave a sign in the yard and we do a next door or Facebook post. We were then charged 3600 and I looked online and the same package was 2100. What a scam of a company. I would love for a reliable company and stay away. Zero stars and waste of time. read more

Do not use this company. The equipment is terrible and we have spent hours on the phone trying to get to customer service. We are finally out from under our contract, after 5 years, and I am doing a happy dance. read more

Only chose 1 star because there was no zero star option. I made the huge mistake of signing on with Vivint 5 years ago and have been wanting out of the contract for 4.5 years. I mean, the worst customer service, terrible product, pushy and aggressive sales people. We were moving and my wife walked into the garage and found the vivint sales guy standing in our garage. While she had an arm load of things he proceeded to give the sales pitch. I mean, they are just idiots. I am on the phone now (for the past 45 min) waiting to cancel. I am going to have to pay $495 to cancel but I couldn't be happier to have them out of my life. I would not recommend them to anyone for anything! Anytime you call for service be prepared to dedicate an hour of your life. And when the tech comes out. Be ready to have to call back the next day because they didn't actually fix anything! At this point I'm ranting. I honestly can't express how bad this company is!!!! read more

They cancelled my installation appointment twice!!! Completely wasting 2 days of my life. I would never recommend this company!!!

DO NOT USE THEM! ITS A SCAM! Equipment doesn't work, technicians don't do their job, customer service is hard to reach and they just shuffle you around from dept to dept. All they really want is you to sign a contract to payoff the equipment interest free but it locks you into monthly payments that long too! If you've signed, call your attorney general and the FTC! read more

I wouldn't recommend this company to anyone! They are terrible. Please remember, if it sounds too good to be true it probably is and they definitely get you in the beginning. I wasted so much money with this company and their equipment that worked maybe only 25% of the time. Getting out of a contract with them is NEAR impossible! Seriously avoid this company at all costs if you are wise. read more

Service is WAY overpriced. Door to door sales harass us constantly, even though there is already a Vivint panel in our home (not by choice-- was here when we bought it). read more

You will regret it forever if you buy anything from these Mormon scam artists. Here are the facts: 1) They sell their "equipment" for literally 4 times the normal retail price for the same item on Amazon. 2) After 30 days they will replace a defective part but will charge you labor to do it and are NOT responsible if they damage anything doing it. 3) The "agreement" is in 3point type and totally for them and totally against the client. I copied it and put in a MS Word doc and, with normal margins, it is 21 pages long... all stating you get nothing more than some mediocre equipment installed and a monthly bill of at least $50 a month. 4) The motion activated "security" cameras rarely, if ever, activate when someone walks in their line of site. By rarely, I mean almost never! You can buy a system that will do more than they offer for a few hundred dollars from Amazon, Sam's Club, or Costco. The new systems from these retailers offer 4k HD cameras instead of the grainy 780p cameras from Vivint. The new technology systems offer two way voice through the cameras, instant notice to your phone when cameras are triggered, cloud recording, and even door and interior motion sensors. SUMMARY... if you buy Vivint be SURE you get the special vasaline lube add-on for the "service" (see animal husbandry) you are going to get. read more

If I could give negative stars I would. Don't ever sign up with Vivint. They require a five-year contract. I've had to move and now I owe them nearly $500 for service I'll never use. Total and complete ripoff. Not to mention that their sensors don't line up after you change the battery, so you are totally screwed with the system telling you your door is open when its not. I will NEVER use them again and I suggest you don't either. read more