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    Longhorn Security

    5.0 (2 reviews)
    Open 7:00 am - 6:00 pm

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    1 year ago

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    Vivint

    Vivint

    1.1
    (67 reviews)

    The equipment functions most of the time, but we've had struggles. Our camera doorbell housing…read morebroke. The tech asked if we wanted a new one since it was under warranty, or he could GLUE IT BACK TOGETHER! New one, please! Trying to reach someone to get customer support is such a time suck. And they have to transfer and transfer and transfer and call this number instead blah blah blah. We're going to suck it up for a bit and try to finish our stupidly long contract, or not. It's a toss up. I would never recommend this company. NEVER! Looking forward to getting back with a reputable security and smart home service.

    I would strongly caution anyone considering Vivint to make sure they understand exactly what they…read moreare signing up for and document everything. Our experience was terrible from the beginning. We spent around SEVEN HOURS dealing with the salesperson and installer on the first day, and the installation still wasn't finished. The system never properly worked for us. The installer left screws on the floors of our home despite knowing we have pets and a one-year-old child. There was a hole left in our wall, equipment was left disconnected/not working, and they drilled into the exterior brick of our house. The plug for one of the outdoor cameras also became extremely hot, to the point that I was concerned it could be a fire hazard. One of the strangest parts happened around 11 PM when the installer TEXTED ME asking me to send him the code I had received to review the installation so that he could complete the install review himself. I still have the text messages showing this. The sales process was equally concerning. We were not clearly told that the equipment was being financed or that there would be a hard credit inquiry. I did not understand that this transaction was going to involve financing and a hard pull on my credit based on how it was presented to us. After everything that happened, we canceled within the three-day cancellation window. I documented the cancellation through multiple methods. Despite that, the equipment is still sitting in our home and we have had an extremely difficult time getting Vivint to deal with the situation. From the sales process, to the installation, to the safety concerns, to the review-code incident, to the experience after cancellation, this has been one of the worst experiences I have ever had with a company. I have kept the emails, cancellation documentation, photographs, call records/recordings, and text messages from the installer because the entire experience has been so concerning. I absolutely would not recommend Vivint based on our experience.

    Settler Security

    Settler Security

    5.0
    (2 reviews)

    I reviewed a number of options-before choosing Settler Security to help install surveillance and…read moresecurity equipment at our retail location. Because of the nature of our operation, I was looking for high-quality equipment and overall service and was willing to pay to receive it. After reviewing.my needs with a handful of providers with good reviews, I chose Settler because my conversation with Nelson inspired confidence. As expected, I was pleased with all aspects of the process. What I did not expect, however, was that I would receive products and service that exceeded my lofty expectations at an extremely competitive price. Nelson was transparent throughout the process and helped me select high-quality equipment that met my specific needs while staying within my budget. I was also surprised by the level of operational support provided. Nelson showed me how to use all of the features, but he also set up a number of parameters in advance based on our original discussion without requiring further input. And that support did not stop once the products were installed and the final invoice issued. I am still receiving support on a regular basis. Anytime I have questions, answers are a quick phone call away. Finally, due to my own oversight, my were entirely unreasonable. Nevertheless, met them, and then some, installing my entire less than 48 hours after our initial conversation. I would not recommend asking that kind of turnaround of any provider on a complicated installation, but when I found myself in a bind, the Settler team bailed me out. A truly exceptional experience - retain Settler with confidenc

    They helped me upgrade some important security systems. Nelson was fast and thorough. Highly…read morerecommend them.

    DFW Custom Video Surveillance

    DFW Custom Video Surveillance

    5.0
    (8 reviews)

    When we decided to upgrade our home security system, we wanted to ensure we didn't have a repeat of…read morethe bad experience we had the first time around. We checked out three companies and Al and Justin were the only company willing to stop by after a job they were working on. They listened to what we wanted and Al (owner) provided a bid the following day. After evaluating the other two bids, it was clear we needed to go with DFWCVS. Not just because of price, but service, care, good communication and quality equipment. Al and Justin arrived on time to do the install and set to work. Since we were replacing the entire system and moving some of the cameras to better locations (thank you Al), they were around all day. They worked hard and I could tell, they worked well together. Al kept us informed at all times on where they were with the install. There was one small hiccup when Justin slipped in the attic and accidentally caused some damage to our kitchen ceiling. Justin and Al felt so bad about the accident, but we kept telling them, it was an accident and we were thankful nobody got hurt. Al took action and worked on getting a repairman to come over to access the damages. Luckily, we have a neighbor that owns his own painting company and he came over and gave Al a bid. The repair work was finished a few days later. You couldn't tell it was ever damaged . Al and Justin were finishing up some work for us and were relieved to see how well it had turned out. Al took care of everything and was hired by our neighbor for some security work. A new relationship was made. Win win. We can't speak highly enough about the integrity of this company. You don't see many companies that stand behind their work like Al and Justin. They are great to work with and we couldn't be happier with our security camera system. You won't regret working with DFW Custom Video Surveillance, I promise!

    Highly recommend this locally owned business. You can expect excellent service and hands on…read moreassistance with monitoring tools and setup. Text msgs and calls are promptly returned. Received speedy, same day response when an issue came up weeks after the install. Polite, professional, knowledgeable... you can't go wrong with this team!

    Longhorn Security - securitysystems - Updated August 2026

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