I had a great experience here. Due to a banking issue, I brought my laptop in to ensure that there was no malware on it. The technician, David, was thorough, efficient, and very personable. After assuring me that there was no malware on my laptop, he shared a couple of safety tips with me. I was in and out within 30 minutes. I am new to the area and found them via a google search for computer service. I'm really happy that it led me to this place. I highly recommend them. read more

These idiots do not know how to do any single repair job without wiping your whole entire phone just to tell you that you should've created a backup. Gone here twice and never again. Worst experience ever. No service reports, just smoke and water so you don't even know how they fixed it or what was wrong. read more

They came 2 hours late to the appt for Sat to relace screen on a phone. Didnt have the part - even though the appt was scheduled for the phone. Said they would be back and never showed. Called claim dept to get update and they could care less about customer service and 42 minutes later I am still on the phone trying to get a new appt scheduled. read more

Customer service is pretty bad. Dropped my phone off and told it would be done the next day between 1p-2p. I called around 5:30p and was told they were just finishing the testing. Got to sit in the store until after their closing hours waiting for them to finish. Several people working, but I don't know if more than one person works at a time. An employee then comes out after I've been waiting for over an hour and says he is having issues with the phone now and his manager already left so I need to return tomorrow when the assistant manager is available so they can fix their issue with the phone. They advertise that they're trained, but I think they follow the same YouTube videos I could've followed at home to replace the screen. There were two more customers still in the store waiting after me. If it wasn't for having to use the store for insurance on my phone, I definitely wouldn't use this place. It sucks. read more

Asurion Tech Repair & Solutions - Mobile Phone Repair Near Me - Arlington, Texas

Poor customer service. I took my HP printer in to just get it cleaned because the heads weren't printing well and it would not align. I took it in on Monday afternoon and by Friday afternoon, it still was not fixed. I gave them a new ink cartridge because they said that the black cartridge was damaged. It still didn't work but told me that the "gray" cartridge wasn't working either! Hello???! They don't make GRAY ink cartridges!!!! They charged me $75 for nothing. I already told them what was wrong with it so there was nothing to diagnose. It was working fine 2 weeks ago. They don't know what they're doing. Maybe they're good with phones but don't take your printer there. I wouldn't take my phone there either way. read more

I was initially disappointed that they were unable to repair my phone, even though their diagnostics did indicate a solution. Unfortunately the indicated 'fix' did not work & my phone still had the same problem. It was after hours & Scott stayed late to try helping me test the repairs with various cables to be sure that wasn't the problem, which I appreciated. I returned the next day and received a full refund without question. Couldn't ask for more than that. I don't expect perfection every time, and I appreciate their honesty & quick reply to my concerns. read more

Paid 100$ to get my battery replaced got the phone back with a crack on the screen and my volume lowers on its own and they refuse to repair it. NEVER GO HERE read more

My daughters phone wasn't charging so we saw this place close to winco. The customer service was amazing, the wait was not long at all, the employees were very informative and pleasant. In the end our phone worked great! If you have any tech issues with your computers or phones this is the place to go!! read more

My camera stopped working so I called the cell carrier; they couldn't assist. They transferred me to Samsung, they also couldn't help me. Samsung suggested I try this place. I didn't make an appt but waited for my turn. A nice young lady assisted me and then others came in. I think she realized she ALSO couldn't help and then just started helping the other that came in AFTER me like I wasn't even there. After being neglected for more than 10 mins, I just walked out. She apologized but that definitely didn't help. My first and LAST time going here. read more

I brought my phone here for testing and the technician took my phone cover off and set it in the counter. Then when done with my phone, there is no case. He told me that he told me to take it with me, which I never heard. He said someone else must have picked it up. read more

Terrible service !! gave me the run around for 2 whole weeks involving my PlayStation5.. I ended up taking it back without it getting fixed 2 and a half weeks later due to poor communication now i have to look for somebody else to fix it.. read more

After recently raising their monthly cost, Asurion added the benefit of glass repair at no cost....but if you don't read the fine print and have a garbage Samsung Z Flip like I do, they do not cover that screen replacement because it's ~$700 to replace. Of course the AT&T sales rep was very clear the glass replacement was included at time of purchase. I get that sometimes all phones are not included for all services, but when AT&T lies about it at the point of sale, Asurion raises prices, but includes glass repair at no additional cost as one of the trade offs, customers are confused and cheated. Samsung has the bulk of this blame, as the inside screen does not handle the folding of the open and close and cracks easily. I'd stay away from all 3 if you can. read more

Less than 24 hours my screen cracked!! I had my phone on my back pocket and when I reached out it was completely shattered. Quality is horrible !!!! They opened at 10 and I waited outside till 10:30 and no one was there! I left and then later called the store and talked to key and he was no help at all! I wasn't asking for a new free repair just to work something out bc the quality was so horrible . DO NOT COME HERE read more

First off, these are people you can trust! I gave them my Wii to be fixed after I tried another place first. I knew the problem but didn't have the tools to fix it. I told the first place and left the Wii with them and the next day they said it was unable to be repaired. I had my suspicions that they did even try. That's when I took the Wii to uBreakiFix and they had the Wii for a few days and told me what I figured the problem was and they fixed it right up. Bottom line I trust these guys over anyone one now! read more

The phone was fixed to my expectations, though it was not perfect the first time, Ric went above and beyond toake it right and also acknowledged that my time was valuable. read more

Took in my iPhone 8 + with a completely smashed screen. For $90 it was replaced within two hours. That's what I call awesome service! I will definitely return here in the future for any further phone repair needs. read more

One of the best decisions I ever made. My Note 9 is a brand phone. I am absolutely floor. Arturo the tech guy is the Bomb! I definitely will come back for my future tech needs. read more

They are awesome! Their customer service goes above and beyond, super quick response time, my game unit was fixed in less than 24 hours. I will not go to another repair shop. read more

Had my wife break her Samsung Ultra screen. Qi made an appointment and came in. They said it would take about 3 1/2 hours to fix. It was done in 1hour 45 mins. Staff was very friendly and helpful. Highly recommend this location for any of your phone or technical needs. read more

Complete waste of time. Just a heads up for anyone getting a Samsung Galaxy Note screen replaced. Without an S Pen they cannot help you at all. Employee was unwilling to help me at all and nowhere in the email instructions did it say this. I drove out there for nothing. I had an appointment and they weren't going to be able to start on it until 3 days later. I recommend going somewhere else. read more

I sucks to have a broken device, but the guys at ubreakifix were great I couldn't be happier with the repair - thanks guys!!!

The employees do not wear masks and don't ask their customers to wear them either. I'm a health care provider and I was appalled. This is boarding on criminal negligence. I will be reporting to the health department. read more

This place is horrible. Do not go here!!! I took in my phone for a cracked screen repair and they gave me the phone back and the whole phone was broke and it worked great before just a cracked screen. Please don't waste your money, I promise you they will break your phone. read more

Had 2 appointments scheduled for Asurion tech to come to our house to repair a cracked screen and both time were no-shows, came to uBreckiFix as a walk-in and they were able to replace the screen that same day. Great customer service! Definitely will come back when needed!!!!! read more

IF I COULD RATE THEM BELOW ONE STAR, I WOULD! I took my Chromebook in for service on a Thursday; upon speaking with a service member at the South Arlington location, I was informed that a diagnostic would take 2 days, and UBIF would call me to let me know what the issue is, with a plan of action. Two days went by and I did not receive a call; I decided to give them an extra day (this being on Monday) as I understand that businesses can get busy. When I did not receive a call by Tuesday, I decided to call and check on the progress, hoping that they had just forgotten to call me back. I was informed by an associate that my laptop was just sitting there and no diagnostic had been done on it, but he assured me that he would do that immediately and contact me within the next 2-3 hours. THIS DID NOT HAPPEN! The gentleman just placed blame on a "new associate" and assured me that he would do his due diligence to reverse this terrible experience. Frustrated, I called the store the next morning and conversed with a different gentleman who again informed me that no work had been done and proceeded to place blame on the other associates. I informed then that no work was to be done on this laptop and that I would be picking it up --- they lost my business right there --- Disappointed, I retrieved my laptop and decided to never do business with them again. As if that was not enough, after getting into my laptop, I found that the associates at this store had used MY laptop for PERSONAL SEARCHES!! WHAT?!!! They did not have the time to work on it and figure out what was going on, but they had all the time to browse stocks and ps5 prices??? I have never seen anything like it. They are unprofessional, untrustworthy and I DO NOT recommend them whatsoever. I did speak with a manager who apologized for this, however, could not find a way to resolve this. I can't help but think about the possibility of compromised personal information. This is ridiculous and unacceptable. 0 STARS! read more

Horrible service... dropout my phone off on Sunday and was told it would be ready by Monday at 2pm. I got there about 2:15 and was told they couldn't test the phone because they couldn't find a tester sim card. He said he tried to get the guy to call me all day to tell me but no call. They did find a sim to test the phone but there was a black dot on the screen when they tested it. It would be a little longer to replace it. I waited a little and decided to ask how much longer. The guy said he would check and left and came back twice with no response. I asked him did he get the answer to my question and he told me that he was not a technician and didn't know how long and was doing his own job when i saw him comeback twice. Told me about 30 minutes but i had already waited over an hr. Let's see if i can get my phone tomorrow with no issues. read more

I scheduled my appointment and made the payment for the repair on the website they said they were open until 7 I showed up to get my phone fixed they told me that it was going to be 2 hours and they could not fix it and I had to come back with my hours I will never be able to make it there two hours prior to closing to get my phone repaired and I already paid my money so now I have to reschedule with somebody else is going to take me two weeks to get my phone fixed read more