Very courteous. I felt safe while asking questions about my cell phone and buying some…read moreaccessories. Nice people working there. Troy Ragland

From the owner: We have been in business for over 5years and specialize in given the best service to our customers…read more We do phone and computer crack screen repairs

I normally check on yelp but i didn't! Now I get why this store has 2 stars! They don't take people…read morein order of when they arrived! They start from one corner and walk down the line til they get to the end. I spoke up and said I was here before that guy because that person didn't speak up and i still got helped after! Never coming here again.

The worst customer service ever at the T Mobile in Desoto offI 35.Thefemale manager named Shamayia…read morewas so unprofessional and was not doing much, most of the time she was in the back. After almost waiting 2 hours an agent named BIANCA was supposed to help me, I told her This T mobile is slow and she got the rudest attitude with me and told me I can go to another store and walk away saying she won't help me, the manager also said since I said it's slow I need to wait longer, she ordered the agents to keep skipping me for the longest. Finally a young black man named Sarkley passed by me and i asked him why I was being skipped and he helped but went to talk to BIANCA first to ask something and he said I will be charged $10 to put a SIM on my phone. It never happened before.T mobile never charged me to for a SIM, I paid it anyway . We give over $300 to T mobile every month for their service but the way I was treated yesterday makes me want to change provider 0/10. I m a faithful client and deserve respect. When I Asked BIANCA for her name she was being smart telling me DO YOU WANT ME TO SPELL IT FOR YOU in a funny way, just childish, unprofessional and childish. BIANCA you are just an employee, this is not your daddy's business. Follow the customer services skills and know that the CLIENT IS ALWAYS RIGHT.

Guys at the front counter were super helpful and very nice. The lead technician, Mario, did a great…read morejob fixing my nearly 30 year old Gameboy. I'm so happy with the service and would absolutely go to this shop again. Very reasonable prices and quick work.

Dropped my ps5 off because of Ethernet connectivity issue, they diagnosed the problem and fixed in…read morein 3 days. Super smooth I highly recommend them.

Dear [Manager/Customer Care Team],…read more I had an incredibly disappointing experience at this Red Oak, Texas T-Mobile location today. I am currently visiting from Las Vegas and have been a loyal T-Mobile customer for years, but the service I received today was the worst I have ever encountered. I went into the store today to inquire about a T-Mobile Tuesday reward after receiving a notification reminding me to pick it up. Upon entering, I was greeted poorly by an employee who was clearly frustrated that my inquiry interrupted her from scrolling on her phone. When I asked about the offer, she responded with significant attitude, stating that the offer was only for Tuesday. When I politely pointed out her unprofessional demeanor, she made another sarcastic comment as I walked away. I returned to let her know that she needed to improve her customer service, at which point the manager Alexis intervened. Instead of addressing her employee's hostile behavior--which included aggressive body language--the manager told me to leave and accused me of being rude. The manager even had to physically stand between myself and the employee, who was acting ready to fight. ALL IN FRONT OF SOME ELDER CUSTOMERS. The other employee involved refused to provide her name. I supervise teams globally, and behavior like this would be grounds for immediate dismissal in any professional setting. Following the incident, I contacted the corporate office, who confirmed that T-Mobile Tuesday rewards can actually be redeemed throughout the week, meaning the information I was given was incorrect. Corporate also noted that this specific store has received numerous complaints. The complete lack of support from management and the hostile behavior of the staff is unacceptable. I plan to follow up with the district manager regarding this matter and will be sharing my experience publicly to ensure other customers are aware of how this location is being run.

I've been to a handful of T-Mobile's and this one has been the worst one. If i could give zero…read morestars I would. The store manager gave us attitude and made us wait over 2 hours while she took her time on her personal phone and kept saying "in a minute" if you could go to another tmobile, save yourself the trouble and do so. It's a shame to the T-Mobile business

I ordered an IPAD online at Verizon site yesterday. I get an email from Verizon last night saying…read moreReady for Pick Up : I call the store and he was rude saying not ready just an estimate. Refused to contact me when ready: I call today and no answer: I drive 45 minutes because Verizon said it was ready last night and sadly, that was the only location close to my area to do a pickup. I get there and again very rude and ignored the fact that the order should have been in the bag and ready for pickup last night: He then said it will be a 45 minute wait and if I leave the building I go back to the end of the line as if he's talking to a Charity case- Loud and VERY RUDE!! If I cold give a ZERO I would! I called Verizon and cancelled altogether They represent Verizon and this was the Worst Representation EVER!! The Location says it all!

I walked into this Lancaster, Texas location to get information on upgrading to a new phone. My…read morecontract ended October, 2012, however I did not realize that Verizon does not have contracts any more. The person I spoke with was Daniel. Rather than explain to me that there no longer is a contract and there are other options for upgrading to a new phone, he seemed to be in a hurry to move on to another customer. I left there totally confused. After leaving the Lancaster store discouraged, I decided to not give up and drive to the Verizon location in Cedar Hill, Texas. There I met Juan. He took the time to explain my current status and options for upgrading. I ended up trading my old phone and walking out with a new iPhone 7. Juan said that the Lancaster, Texas store is an authorized reseller and not a company store.