I have had them for about 15 years and never had any problems. Whenever there any maintenance to…read morebe done Al I had to do is cal them.

I had Vivint for about 2 years, equipment was paid off and my bill was no problem at around…read more$45/month. The issue came when it was time to cancel the service. I was moving out of state and needed to cancel the service because I'd no longer need it at my new place. The first time I called to cancel, I spoke to someone who seemed to be a manager, because she offered me all of these perks to stay, including a deferment of my payments until I figured out if I wanted to stay or not. I thought I was getting a deal, until a few months went by and I realized I really did not need the service and needed to cancel. I called customer service, knowing I still had 9 months left in my contract, but my equipment was paid off so it should just be an easy cancellation with an early termination fee. I was wrong. 3 hours later, 10 support agents and 4 departments later, each one repeating the same offers and not communicating between agents, even after I firmly declined them all and said I just wanted to pay the money and be done with it -- I finally was able to pay the termination fee or "buyout" fee and get off the phone. They had me on an initial wait of about 45 mins, and then each agent kept asking for the same information or just wasn't aware of what I was trying to do, and it got to the point where I realized they are trained to drag out the process. IF YOU NEED TO CANCEL WITH THEM, THE ONLY WAY TO DO IT QUICKLY IS TO ESCALATE. Do not let them have you on the phone for hours like they had me! They will have you on the phone for hours, just to submit an email cancellation request. The email you need to cancel your account is : documents@vivint.com and this is the information you need to provide or they will not respond or process the request: Name: Service Address: Service Number: Reason for Cancellation: WILL NEVER RETURN TO THAT COMPANY EVER AGAIN. GET A RING CAM AND CALL IT A DAY.

The equipment functions most of the time, but we've had struggles. Our camera doorbell housing…read morebroke. The tech asked if we wanted a new one since it was under warranty, or he could GLUE IT BACK TOGETHER! New one, please! Trying to reach someone to get customer support is such a time suck. And they have to transfer and transfer and transfer and call this number instead blah blah blah. We're going to suck it up for a bit and try to finish our stupidly long contract, or not. It's a toss up. I would never recommend this company. NEVER! Looking forward to getting back with a reputable security and smart home service.

If you don't mind being "owned" by and utterly dependent on a single provider for everything; and…read morenever want to install anything yourself in order to save some money, but rather don't mind having to pay for a service technical call for every little thing; then Vivint *might* make sense for you. I was with them for whole-house automation and security for 13 years but recently, happily, joyfully spent quite a bit of money just to get their corporate tentacles off of me. Simply canceling their alarm monitoring services was one of the most frustrating, insidious, manipulative customer service experiences of my long life. Everything about Vivint's business model is geared toward making you completely dependent on them.

This place is a scam they go door to door with no permits trying to take advantage of older people…read morewho don't know any better and don't want the service and use pressure tactics to push their product.

Received an offer in the mail through my energy company for free. Smart thermostat and doorbell got…read morethe equipment installed 1 day after I received an email stating. I have a free trial for playback video recordings in the email. It states, you must call to cancel. Or you will be charged $6.99 after the free trial. After spending almost 30 minutes on customer service phone call with vivant.It was clear that this company is trying to charge people unknowingly. So far, the equipment is working great.But as far as unexpected charges when everything is supposed to be free just be careful and watch your emails.

We were initially impressed with our phone rep. He took our order, processed the application, gave…read morea install date & quote that was in line with our budget; very important !Then, downhill from there. After the installer arrived everything changed to a bait then switch tactic. He claimed the application was not approved, my credit was not approved(& I know it was), then quoted a thousand dollar deposit(he said per Bread finance) who is supposedly new to their company),plus kept adding to our monthly payment. I ended the application but he kept insisting I call the office. I will not call & go through that confusion again! They are either unorganized or not quite sure what to call it, but definitely not a company you want to get involved with. We can only hope that the personal information they gathered will be destroyed. Stay safe & stay away!

Totally against Vivint. They send sales personnel that ignore do not disturb, no trespassing, and…read moreno soliciting signs and then lie about why they are there. I would never hire any business with such distasteful tactics. This company needs to go under as fast as possible.

Jeffery Trojacek was our salesman and he did a great job explaining the importance of having a Home…read moreAlarm system. He also gave us all the options and why we can feel confident that ADT systems is the best in the industry....! Thank you for all your help making the Garza family feel safe in our own Home....!

If I could give negative stars I would, I have requested to speak with the GM on 3 separate…read moreoccasions and have been met with silence. JT has become unresponsive completely. Absolutely horrible experience with Home Alarm LLC. From the beginning, communication was misleading, promises weren't followed through on, and getting straight answers became nearly impossible once paperwork was signed. Trying to cancel or get assistance turned into a complete runaround. The sales tactics felt extremely pushy, and after installation, support suddenly disappeared. Calls went unanswered, messages ignored, and every conversation seemed to lead to another excuse. I was left feeling trapped in a contract I no longer wanted, while nobody seemed interested in actually helping resolve the issue professionally. If you value honesty, transparency, and customer service, I would strongly recommend looking elsewhere before doing business with this company. This has easily been one of the most frustrating consumer experiences I've dealt with in years. Useless equipment and broken promises aren't even my issue, the customer service is nonexistent. I am still in my cancelation period and there's no response.

When you purchase the system everything seems good the system is great but they always want to sell…read moreother products... so listen and harassing the customers I hate it. The system itself is great the sales people who rash consistently that's the part makes me feel like I hate I got it.

This is the worst company imaginable! I signed up with a person who told me the service was only…read more$9/month "so affordable " wax said multiple times. BUT I was charged $51.56/month from Vivint and $21/month to citizens bank for the equipment. Which is not to rent!! I went to cancel because I am selling my house and was told I had to pay off the loan for the equipment which was $987!! Everyone beware of this scam!! I reported Vivint Smart home to the better business bureau for fraud! On top of all this the service was fine but there were so many times where it appeared the house was compromised and I spent time reassuring the Vivint people the house was secure. Equipment didn't even work properly!

Everything they do and say from the moment you meet them will be a lie. After installing my system…read moremy electric bill went UP. There is no such thing as prioritizing electricity when there's no way for the inverter to direct travel. They lie and sell cheap equipment that cannot possibly do what they advertise and when you ask for help they blame your increased usage or the utility company

I had to have my roof replaced. So the solar panels had to be removed and reinstalled. Upon…read morereinstall 5/23 panels were producing around 40-50% less than the others. Freedom refused to return to even look at them. I withheld paying the full reinstall fee until they come out. They won't come out to even look ant them and now I believe they have disconnected my solar panels so I have zero production. I wish zero stars were an option. Another time my inverter died in June. It took them a whole month to get the repair made. When they made the repair they did something that blew a capacitor in my AC unit. So I had to foot the bill for their screw up.

I called Brinks Security today for an issue with my alarm. David Washington assisted me and was…read morecourteous, a good listener and attempted to walk me through fixing the issue. He ultimately had to set up an appointment for me to get more indepth assistance. I appreciate that he took time and had patience today. Good job David Washington.

It is almost impossible to cancel service with this company. They will say just about anything to…read moreget you to sign on again. I was told that I needed new equipment in order for my service to work properly. I was told that if it did not work properly I could cancel within 30 days and they would pick up the equipment, no questions asked. I was also told that I would be refunded the charges from the previous month and I was not. It is difficult to trust the security of my family with the company that lies.

Because of a plumbing problem I had to have some damaged wall replaced in a bedroom and in the…read moregarage. The crew arrived in a timely manner and after removing, drying and replacing the damaged wall it looks like new. The crew was efficient, it kept the work area clean and did flawless work. The price was fair too!

Video captured from the cameras is bad, but most importantly, READ THE CONTRACT BEFORE YOU SIGN ON…read moreWITH THEM. We were put in one for 5 years and wanted to cancel after 2 due to them not picking up activity in our yard on multiple occasions.....but a cheap Amazon camera in my window could. When we went to cancel, we had to pay over $1,400 to buy the remaining years out. A contract is a contract I get it, but we will never do business with this company ever again. Edit: After paying everything off, they still charged my account for another month. Will be issuing a chargeback and going to the Better Business Bureau if needed.

The only positive thing I can say I will add first. The techs that have been here to help have all…read morebeen professional, courteous and helpful. Now that I have said the one nice thing. Initial Installation was shoddy with wires running across my garage ceiling and holes drilled from interior to exterior of the house because they can't go into attics anymore. Equipment has not fully worked in 2 years. Even with paying for the extra protection plan they require you to go through over an hour of troubleshooting with hard to understand foreign operators before they will send out a tech, unless you want to pay another $100. Techs have been out 3 times and within days something doesn't work. Over the last 2 years I've spent 10 or more hours on the phone and several days missing work trying to get a security system that works. In this last phone call I was kept on the phone while they "tried to schedule an appt" every 10 minutes the operator would pop back off of hold and offer to sell me something else. A new doorbell camera, solar panels and guess what?! A new higher tier coverage plan that will somehow cover my faulty equipment better. When I finally told them I don't want any new equipment when the stuff I have doesn't work. Immediately the operator said ok well your date will be xyz. So 40 minutes of waiting that was for sales pitches when they had the next appt sitting right there. I don't care if it ever works at this point. Just don't do it. It isn't worth the hassle.

The salesperson never mentioned to my wife that she was getting the equipment through a 3rd party…read moreloan of about $3000.00. We were so angry and confused upon receiving the $3000 invoice. We canceled within the 30-day trial period, and it has been a nightmare. They did not want to cancel and pick up the equipment. We are calling every day and still fighting about this. We were sold under false pretenses. Watch out!! #FraudulentSales #30DayTrial #BattlingAgainstFraud