Empire AV responded quickly to my inquiry about setting my hard-of-sight mother up with a voice…read morecontrolled system in her new home. Eric was incredibly communicative and was able to get her on the schedule almost immediately. The install was seamless and he was incredibly patient with my mom in setting up the system. Very good experience!

Very disappointed with the performance of the system package that cost me over $10,000 (I purchased…read moretheir premium/top level speaker package and a number of other items they recommended). Before the installation, I shared my concerns below with the sales person/installer: 1. The size of the inwall speakers the recommended would not likely reproduce the full range of sound desired (especially midrange frequencies) 2. The soundstage produced by the front three speakers needed to anchor vocals to the faces onscreen - not localized to a speaker (especially not to the center channel located below screen). 3. I wanted clean but very strong bass performance that you could feel but not localize to a point in the room. After the installation I received a full demo and sure enough - they failed on all three points. - There is minimal midrange reproduction - The voices are localized on the center channel speaker (despite adjustments) - The powered subwoofer cost over $1,000, but lacks any real impact and it is easy to place where it is in the room I spent time afterwards with the installer sharing my concerns and asking for adjustments to be made. He made some efforts, but the equipment and configuration still produces very, very thin sound reproduction. There is no full range of deep rich sound in action movies (vehicle engines, explosions, etc.). Music on soundtracks sounds like it is playing out of a hand held radio. I told him I was not satisfied and not happy. All he could offer was to sell me additional speakers (left and right tower cabinet speakers and a second subwoofer), and he would give me credit back for two of the in wall speaker The amp is likely not adequate - should have gone with something higher current (Denon, Marantz or similar?). I trusted my money with their expertise/recommendations, and really feel like I failed to pick the right Home Theater company to accomplish a simple HT set up. The room is a dedicated HT room, only 14'x21' with 10' ceilings. I should have done more research. Lastly - on a personal note, I believe how an installer approaches "wire management" (see photos - no methodology) is an indicator of their attention to detail what standard they set for themselves. There is also a photo of their teeny tiny "premium" in wall speaker.

Abigail and PJ were awesome! From quote to installation, I was impressed with her communication,…read morepunctuality and attention to details in perfectly mounting my 75 inch tv and connecting with a soundbar. She even provided recommendations for the wires I needed for my setup. I wish I would have done sooner and highly recommend her for all your A/V needs!

Abigail did a great job! I needed a TV and soundbar mounted, with a sub connected. Before…read morescheduling, she always replied to any message that I sent. When she did arrive, she walked through where I wanted everything mounted. She asked how high I wanted the TV mounted, how far down the soundbar mounted, and if there were any other things that needed to be installed. She was able to get everything mounted, wires ran through the walls, and all items set up. She provided me a great quote and did a great job! I have more projects that are coming up that I will have her assist with. Get in touch with her because Abigail will do a great job!

Ran an ethernet cable from a room in our house into another room. It required going into the…read moreattic. The installer was friendly, courteous and did excellent work. We are very satisfied.

Hung our TVs, was very polite and wore a mask. Even came back the next day to program remotes for a…read morenominal fee.

Ordered a complete Home Theater package from DFW HOME THEATER and they just finished the pre-wiring…read moreon our new home build HT room. To this point, I'm very impressed! Easy to work with, professional, and they've answered all my questions. When they've finished, I'm looking forward to the updated review.

From my initial consultations with DFW home theater with Dennis to the delivery of the first set of…read moregear, I've enjoyed every moment dealing with this company. All these guys are skilled, polite, friendly, and efficient. It was actually a real pleasure to have their crew working in the house. Look forward to doing more projects with them.

Brian was recommended to me by a friend who had their home fully set up with extensive audio,…read morevisual a few years ago. Our wi-fi didn't reach into our yard or quite a bit of the house. We had added an extender, but that really didn't do much. Brian came by, scoped out the house and other technical stuff. I got a written bid the next day with a few options. We went with what he thought would do the best job. He quickly scheduled us and he and his team were professional, they wore masks and booties, they communicated well as a team and with me as needed. I would recommend them!

Since August 6, 2024, I have been reaching out to Yes Installation for help with replacing a…read morecamera. I received inconsistent responses until September 4, 2024, when I had to repeatedly call and text. Eventually, their Denver office dismissed me, claiming they no longer service my camera system, despite having replaced the cameras just three months prior. They even texted me that my camera system would be available soon. Now, they say they have no cameras because my system is "too old," even though it's a brand new Lorex system installed in 2023. After a month of inquiries, I received a sarcastic comment from the person responsible for ordering cameras, stating that they no longer service such old models. Why provide me with misleading information for an entire month? How can you claim not to service them when you just did three months ago? I strongly advise against doing business with them; you will only encounter frustration. I have text message evidence of our communication and wish I could have recorded our phone call, as it was both disrespectful and unprofessional.

Lee helped me to strengthen the wifi in my home with a better router system. He is very focused and…read morehad to deal with getting the wifi network onto all my devices, which included security cameras. The latter proved to be a challenge; after trying numerous ways to get the cameras to connect ( with the security company providing little to no help) he doggedly kept looking and trying for a way to make it happen, over multiple hours, and finally it did!! He is very personable, pleasant and hard working. If I ever need any further networking needs he will always be my go to person.

Lee is a tech wizard. He helped me maximize the technology available in my home. Lee strengthened…read moremy WiFi signal, eliminated dropped calls, fixed my streaming issues, and ran cat 5 cables to hard wire a laptop, a docking station, an Xbox, and an a gaming computer. Oh, and he built the gaming computer for my son. No matter what your technology needs for your home, Lee can help make sure your home is running smoothly. He is honest and extremely knowledgeable. Lee answered all my questions, made recommendations, and did research to ensure we made the best decisions. I can't recommend Lee enough. Contact him! Trust me, you'll be glad you did.

Poor service and follow-up. Close to home so tried to use them. Can't. Recommend!…read more Customer service awful. Staff seem to be in continuous state of chous.

Absolutely DO NOT go to Star Power, DO NOT!…read more Marc Block, manager, poor customer service. Built new home. Spent $60K on appliances. Example with $3.5K Napoleon grill. Marc recommended despite not being familiar with the product, which he eventually admitted to me. Great feeling. He helped design the outdoor kitchen so understood it was permanent and natural gas. Regardless, sold me propane so it doesn't work. My outdoor kitchen including masonry and taj mahal countertops was custom made to fit the specific Napoleon grill so expensive to switch and redo. It took 4-6 weeks between Napoleon and Marc to understand it was propane and needed a regulator. Still didn't work. I repeatedly requested a Napoleon rep come service the grill. No service and Marc simply referred me to Napoleon's national call center. Took another 4-6 weeks to finally learn from Napoleon, not Marc, that he sold me propane and therefore I also needed a conversion kit from propane to natural gas; AND if it had been natural gas, I wouldn't need the regulator or the conversion kit. Napoleon refused to sell me the conversion kit. Instead of doing the RIGHT THING and replacing the grill with natural gas, Star Power graciously offered to provide me the $26 conversion kit. I declined. After 3 more weeks of endlessly calling a number of diamond dealers, I still don't have a conversion kit. I'm done with Star Power and Napoleon! We just moved into our new home, and it's been 3 months and I still don't have grill. Absolutely Pathetic! Won't bother the other problems.

My husband and I love being on the cutting edge of technology. When we renovated our home, we…read moredecided to go all in on home automation. Simply Smart exceeded our every expectation and turned our home into the smart home of our dreams. Matt and his crew were extremely knowledgeable, professional, and dedicated to bringing our vision to life. From every high-tech integration to the functionality of the smart switches, every piece Matt tailored to our specific needs. Even if you are looking to test the waters in home automation, once you have an "all off" switch (at one touch of a button I can turn off every light, every fan, and lock all my doors - a blessing when rushing out in the morning) you will never look back. Two years later I still feel that it was the best investment we made. Thank you Simply Smart!

Matt and his team are exceptional to work with!! By far one of the only contractors I would…read morerecommend to my friends and family. Always professional, extremely knowledgeable and extremely attentive to our wants and needs. They do amazing work and always ensure that the final product is up to the highest standards. We had them install a complete home automation system, with full video distribution and an enterprise level network to support all the tech we installed. It's been 2 yrs and we continually say it was the best thing we ever did! Even when issues arise, and there have only be a handful, Matt and his team were always there immediately to resolve it. I HIGHLY recommend Simply Smart, without any reservations, to anyone looking for installs or home automation. You definitely won't be disappointed with their work and their professionalism. They are truly the best!