I already had a security system, but didn't want to lease cameras. Too much money spent over time…read morefor something that'll never be mine. I reached out to this company after reading reviews. I got a call back from Brian, who answered all my questions, and I decided to press forward. He hooked me up with Chase, the technician who'd do the install. Chase showed up for the initial assessment, and helped me make sense of camera placement, etc. When Chase showed up for the install, he was just as professional, and answered any additional questions I had. All I had to do was stay out of his way and let him work. He showed me everything I needed to know in terms of the camera app and made sure to walk with me to confirm camera views. A true professional. I had an issue with the software, and received an immediate callback from Dustin, who helped me clear up my issue. Really good experience so far all the way around.

***UPDATE*** Everything has been fixed, system is working…read morewell. Brett really did make things right. Unfortunately, they had a change with their team which negatively affected my experience. They worked with me to ensure I was satisfied, something you don't always see these days. Actually, I half expected them to write me off and cut my losses, thinking I could never be satisfied or something. The fact they stuck with me made me feel understood and trusted, so in return I feel I must do the same. They'll still get referrals from me, because I don't think those guys that screwed up my install work for them anymore. PS- if you can get Josh from Austin to do your install, I highly recommend!! I have had the WORST experience and DO NOT recommend this company. Feel free to tap my name and send me a private message, if you want to know more details. I can at least tell you who you don't want to deal with. This has been so frustrating, I'd hate for anyone else to have the same experience. All the other reviews seem a bit dated so maybe they have new people working because my experience was nowhere near consistent with the other 5-star reviews. The install started Saturday... yet two technicians and three in-home visits later... and one more "planned" for tomorrow... who knows when it will get done?! I honestly can't believe I'm paying for this. My home is less than 2 weeks old (brand new, just built) yet the technicians have managed to screw up my electrical wiring (no electricity to my master bedroom) and blew two transformers. The second blown transformer is why they've got to come out the fourth time. To top it off, the second technician committed to coming at 5:30pm but acts like it's an inconvenience and would rather come earlier. I get it, don't agree to it and have True Protection send someone else (don't accept the job). True Protection does not seem to care... gave me a free lock for my door - thanks, but this service still sucks! Brett said he is going to make this right with a third technician. I will update my review to reflect the final o

Three times I schedule to install a video cable from Xfinity box to my modem. Three times they were…read moreNO SHOW without notifying me. Always the excuse was "we could not locate a tech to take the job."

HelloTech is horrible! Absolutely horrific communication, no way of getting in touch with anyone,…read morethey can't get the service address correct. A complete nightmare! Do NOT ever use HelloTech for service.

I've never written a review for any company no matter how bad the service. I'm at business owner…read moremyself and understand the struggle so the fact that I felt the need to do this says a lot. I've tried everything to get this company to do simply what they said they would do and honor the guarantee to replace speakers that aren't working. I didn't even know they had a warranty until they told me. Since then I haven't been able to get them to answer their phone or respond to text. We had a scheduling discrepancy and then I never heard from them. Ironically when I called from my mother's phone they picked up but did they would call me back to schedule. Just a bad way to handle business. Super disappointed.

Amazing customer service. Went above and beyond. Even ordered a special waterproofing for my…read moreoutdoor speakers and drove over 2 hours round trip to install it. Extra trip to make sure it was done to my satisfaction. Top notch.

Amazing! This was the best experience ever at a Metro store! Thanks to super friendly & amazing…read morecustomer service by two employees, Tanvi and Andy, I am a devoted client. This will be my go to store for all my mobile needs!

DO NOT USE THIS LOCATION THEY WILL PROCESS UNAUTHORIZED CHARGES TO WHATEVER CARD YOU PROVIDE AS…read morePAYMENT!!! I am not the type to leave negative reviews, but this got me heated. I went in to get a SIM for my old phone temporarily since I'd left mine phone at a job, and rather than listen to what I needed, the guy just kept trying to talk me into buying a new phone. finally I said "I have a Galaxy S23 FE I'm NOT buying another phone I just need to use my old one until I go pick it back UP!!" and he begrudgingly dropped it. Then when payment was processed it was literally double what i've been charged in the past for the same issue and same circumstances. They also did not report the accurate charge to MetroPCS, nor did they record it in the MyMetro account. When I called to get it resolved the "manager" Chris R. gave me nothing but attitude and tried to justify the additional transaction, despite the fact that I'd just gotten off the phone with Metro Customer Service, verifying that I was due a refund and they had charged me incorrectly. So it was clearly intentional.

I was referred by Snap Finance to this company first of all. I purchased 2 laptops from this…read moremerchant for my kids last week for Xmas. Nice laptops by the way. I tried to return one of them because my son would rather have an iPad for school purposes. The owner stated all sales were final and no exchanges, but I wasn't informed of this when I purchased them. Plus it's not written anywhere on receipt or posted nowhere in the store. Never have to worry about me shopping there or referring anyone to this merchant.

This is the second time I've gotten a device fixed here, impeccable work both times! Great customer…read more& always so quick & efficient! Will definitely be back for future needs!

I bought a time-ticking house fire with their dryer. The technician said the person who fixed it…read moredid it in a very amateur way after it was fixed the right way. The cable was naked and touching metal which burned out. Imagine that with clothes and/or lint. I won't be coming back since I value the life of those in my household. Beware!

I bought a Kenmore washer and dryer unit from them over 15 yrs ago and they are both working fine…read more I will be downsizing to a Tiny Home near the DFW area, and I will assuredly return to their business.

Good customer service & fast service…read more Came in to get my phone screen fixed. Paid 190. Clerk threw in a new phone case and helped me pick it out. There were issues with the initial model he gave me; phone wouldn't process swipes, couldn't double tap to turn on. But he offered to have the model changed the next day free of charge. Good customer service and pretty quick work, took around 20 minutes each phone screen fix, would go again.

Friendly and accommodating employees who are knowledgeable about their product and service! They…read morehave all the latest phones and great deals on service plans.

I have been with Boost Mobile in total for roughly 4 or 5 years. I had to move for a job 9 months…read moreago and there was no coverage where I would be working, so I had to switch carriers. For medical reasons I had to move back to the city, so I switched back to Boost Mobile. Never had a problem until 03/12/2018 when I purchased a new phone for my failing 3-4 year old Boost Mobile phone. The phone was a ZTE brand. Not a bad phone itself, but I believe ZTE had an issue with their phones very recently that happened to many people over all carriers. After I spent the first day (03/12/2018) trying to troubleshoot/figure out the problem myself, I was unsuccessful so I brought the phone back to where I purchased the phone (5310 E Belknap St, Haltom City, TX 76117). They had to go through 2 levels of tech support to fix the problem. They had to re-initalize the phone to the network and disable call forwarding to voicemail (*720). It worked for 20 hours until I had to restart the phone, then it was doing the exact same thing as before; Unable to receive calls & texts. If the phone did work (usually after I dialed out), I would receive any texts and voicemails immediately after I placed a phone call. Sometime later it would go straight back to voicemail if someone called. I would test by calling from another phone line. I would also get anywhere from 10-20 of the same texts, anywhere from within seconds of each other to several minutes; another known issue of the ZTE phones at the time. So at least in my opinion, from my ZTE research and the way the phone was behaving, it was an issue with the phone itself, NOT the carrier and I told them that. Once they 'fixed' the phone and I had to reboot it, it started all over. I took it back in to try to get an exchange, since that is their company policy: 7 day exchange after date of purchase. I went back to the store, the guy at the counter did some quick research & found exactly what I stated above, there's a 'global' issue people are having with ZTE phones. He contacted customer support and they said the only thing they can do is for me to contact ZTE & get a replacement. He sends me to another store (2427 Azle Ave, Fort Worth, TX 76106) where a manager is at. The manager listened to my story, realizing I've had this phone for 3 days and it hasn't worked correctly. Instead of letting me exchange for a completely different phone (and paying any difference), he wants to do the 'exact' same thing & give it a day to see if it fixes the problem. He was also suggesting that I was doing something wrong to the phone, even though the 'fixes' I were trying I was getting from the boostmobile.com website. After 3 days I'm tired of troubleshooting and testing the phone to see if it still works like a normal phone, for it to eventually not work. I contact Boost Mobile via email from their website and it's just the typical generic response; a stall tactic to try to buy time so their 7-day exchange time flies by. I spent over $200 (including the $35/mo service) that day for a phone that doesn't work and they will not honor their exchange policy.