I am a new customer and Verizon are real shady. My device does not work properly. I was told that this is a new device it will take a moment. So they kept giving me the run around and now I .stuck with a bad device Do not get service read more

Ivan is the BEST sales/customer service person I've ever worked with. I sincerely hope that he is making a pretty penny because never in my life have I come across someone who makes dealing with issues so seamless and easy and he is so kind along the way. Belt Line Verizon location is lucky to have him. If you need a new phone or carrier, Ivan at Verizon in Irving is the guy to go to. read more

Walked in behind another group, they were attending them and then two more people walked in and I was skipped, horrible service. Ended up walking out read more

Luis assisted me in my service help, I bought a new iPhone for my lady and was able to add a line and make a family plan with best options price wise available for me and my lady, service was excellent and I even wanted to get a new screen protector. read more

I had a fantastic experience today at my local Verizon store. William, the manager and his team of associates were amazing in their ability to correct my errors in an attempt to set up my wife's new iPhone that I had purchased online at Best Buy (not impressed with their customer service when I went in to pick it up) anyway, William was able to correct our rather complicated problem in a matter of less than 15 minutes. Thanks again William we will be back to pratronize before X-mas. read more

Victor provided me great customer service today. I just ported over a bunch of phones to Verizon but was experiencing some issues. The port and order was done online and over the phone. I called customer support and couldn't get a resolution. I had one more phone to port over so I decided to go to the store. My experiences in cell phone stores is absolutely terrible so I had no desire to do this. Anyway I was greeted promptly by the store manager and helped immediately even though the store was really busy. First a couple of things were tried on the phones and we were told everything was fine. But I already did those things so I showed an example of a problem. That's when I knew I was in good hands. Victor patiently listened to me. Tried several more things and made a few calls. Turns out that my port request didn't go all the way through. He worked with the guy on the phone and solved all the port issues. Next time I'll just head to the Verizon store, more specifically this store, when I need to upgrade or anything. This store in Irving is very good. read more

Had only been to this location once years ago and it was only for a few minutes. This time around was for about a half-hour. Got my upgrade on two lines through the online service and went with store pickup. The gentleman that us was friendly and a great help. Bought a few extras at the store. Was in out with no problems read more

My first two visit went great. Everyone was very helpful and professional. But unfortunately yelp is all about yelping bad experiences. My 3rd visit I was having problems logging and the customer support doesn't help at all. I figure I go ask the guys at Verizon for help. I was immediately refused and was told they didn't have a computer for me to log in (what kind of billion dollar telecommunication company don't have a computer? And plus I did log in on their computer during my second visit ).This Arabian prince straight up lied to my face. This other guy next to him was trying to help but the Saudi prince wouldn't let him. Not happy. I was too hungry to cause a scene so I immediately went to eat Authentic mexican food chipotle. read more

I've been in here a few times now and have always left happy. All of the staff who have helped me have been very knowledgeable and able to help with whatever problem I needed solved. They have a large line of products available at this location (a much better selection than the Las Colinas store) and can help with any service changes you might need. They also carry an extensive line of accessories, including cases, chargers, battery packs and the like. On my most recent visit, Cristina helped me get set up with my new phone. She knew all of the current deals and was able to quickly look up what the cost difference would be on our bill, depending on the route we chose. I tend to be resistant to change, particularly when it involves learning how to use a new product, but she was happy to show me all the features that were different than my old phone, as well as compare the different products available in the store. I'm really happy with my new phone and I've been happy with Verizon for many, many years now... Happy shopping! read more

They are very poor in service . Most of them are not knowledgeable about company policy and system . Have to wait long time .

Gabi was great! I shopped online and had a couple questions, so I called. She answered all my questions and had my product waiting on me. She was friendly and informative. I will make this my home store. read more

I've been with Verizon for over 15 years and this store has the worst staff and management EVER!!! I had placed a phone order with them and 27 days later without any notifications my order was cancelled. I placed a second order and the same thing happened again after 19 days. They are not reliable at all nor do they hold themselves accountable. When I called back to ask why my order was cancelled again, the manager John had me on hold for over 27minuites and then I finally hung up. If this was the only Verizon store in America - I WOULDN'T GO TO IT! I'm going to cancel all my 5 lines, home service as well as business services. Someone find me an ATT Rep! read more

I came to this location because I was having issues with connecting my Apple Watch to my iPhone. Cristina resolved this issue for me effortlessly. She was very friendly and willing to help. Give her a raise!!! read more

went in this store to inform the rep my phone had an internal issue. Immediately i was dismissed by a guy named Sunil who pretty much didn't take the time to research the issue. I then went to another rep who over heard my issue and decided to test out my phone to see if it will work with his device then explained the problem to his manager and got me a replacement phone. Thank goodness for Bernando he made my experience much better, they need more people like him and get rid of the other guy because he does not know the true meaning of customer service. read more