I hope I am not messing this name up. But Siddiq was amazing. He immediately started looking at…read moreways to save me money. He wanted to make sure I was happy and I left with a better screen on my iPhone as the last guy in Dallas that fixed it used the cheapest screen he could and charged a lot. Needless to say, this is where you want to go to get your items fixed! Had a great conversation and felt like it was important to him that I felt like family. I truly will not go anywhere else as long as they are around. Heck, I was even given a water while I waited the 20 min that ended up taking less than 10. He saved me money, treated me like i mattered and after working all night, put a smile on my face. The phone feels new as I write this. Please take the extra time to see him, I bet you will be highly satisfied with the customer service and quality of work! Thank you so very much!

Read all the reviews prior to using this service and was very pleased with the repair, turn around…read moretime and price. I had an iPhone with a dead battery and I was out the door in less than an hours for under a $100. Very satisfied.

Top notch customer service. Everyone I worked with was patient, knowledgeable and efficient. Highly…read morerecommend this location.

Dee S. My new battery didn't work from Day 1 for my iPhone…read more They needed to have completed a diagnostic test to determine what was wrong with my phone. It was a waste of money. I cannot recommend this company.

Horrible place to get your phone fixed, went there to fix 2 phones and they gave back one of the…read morephones wrapped in rubber bands, we waited 2 hours to take rubber bands off as suggested and the side button of the phone didn't work anymore, we demanded a refund but they didn't give us one, they made us comeback multiple times in order to get the phone fixed. STAY AWAY FROM THIS PLACE.

I had them repair my iphone and within the week my phone screen is on but I can't use it. when I…read morereturn he told me I have to pay for the repair that he did. don't go here unless you are prepared to pay within another week.

Bunch of lazy mf's just there to collect a check, because there's no possibility you're there to…read moreACTUALLY fix phones. I get in a horrible motorcycle accident, wife decides to get my phone fixed. (Not knowing I had a protection plan with AT&T) I see the bill of $258, assuming it's because it's a newer phone and there's things to work around, nope. Mf's didn't even bother messing with my front camera, then have the decency to put on the invoice that if it's not working it's not their fault and I'll have to pay for THAT to get fixed as well. They plug the phone in and it will show you on their software what's operating and what's not, it was a choice to not repair that too and still slap a shotty screen on there from temu. Screen repair was garbage, I see light on the top left side seeping behind the screen, got purple dots all over my screen, but these are subject to defects after the shotty repair? Unacceptable. I also have issues with my brightness where its showing I have it on maximum but it's the lowest brightness available. It'll occasionally flash the brightest setting randomly, then immediately shoots back to lowest setting. Y'all are lucky $200 really isn't anything to me and I can get this taken care of by AT&T, but the principle of this is completely screwed. You wanna take advantage of a woman and tell her that's just how it's gonna be? Wouldn't have gone that way with me and I'll leave it at that. Don't waste your time handing these stooches your phone, just pay the extra $5-10 a month to your provider to have it covered. Run places like these out of business, they don't deserve any

My charging plug got stuck and broke off in my iPhone. Staff fixed it quickly and was kind during…read morethe process. I'd definitely come back if I need any other repair services :) !

I am writing to formally escalate a deeply disappointing and misleading experience at a Verizon…read moreretail location in Mansfield, Texas. The situation involves clear misrepresentation by store staff, resulting in billing issues, an invalid trade-in offer, and significant inconvenience to my family. Our business representative, Jason Kelley, advised us that we would receive over $800 per phone in trade-in value and that adding a line would lower our monthly bill. He further stated that he had verified my son's phone from Total Wireless was compatible with Verizon and assured us it would be fully functional within 30 minutes of activation. Based on these assurances, we agreed to add the line and proceed. Before leaving the store, I specifically asked about the trade-in return process and shipping labels, and Jason Kelley confirmed we could return the devices to any Verizon store without additional documentation. Unfortunately, after several hours, my son's phone still did not work. We returned to the same Verizon store the following day, where employees were unable to activate the device normally. Ultimately, they activated service using a Verizon test phone and then placed the same SIM card into my son's phone. While this temporarily worked, my Verizon account now incorrectly identifies my phone as a Google Pixel, which it is not. On January 12, 2026, we attempted to complete the promised trade-in. Another Verizon representative, Remy, informed us that no trade-in had ever been initiated and that Jason Kelley had only processed an upgrade. Remy contacted customer service to correct the issue. While a trade-in was eventually started, it was under a new promotion, reducing our value to approximately $600 per phone, instead of the original $800+ we were promised. At that point, we also learned that my son's phone was not compatible with Verizon at all, which explains why it had to be activated through nonstandard means. This directly contradicts the explicit assurances made by Jason Kelley prior to the sale. Additionally, I later confirmed with the manager on duty that we were told--incorrectly--that we could return the phones to any store without needing anything further. This misinformation was reinforced by multiple staff members, indicating a broader failure in ethical sales practices at this location. I believe we were intentionally misled in order to secure a sale and add a line. These sales tactics are unethical, deceptive, and entirely inconsistent with the standards I expect from Verizon. This experience has caused unnecessary stress, wasted time, and financial uncertainty. I am requesting: Restoration of the original trade-in offer we were promised Correction of the incorrect device information on my account A formal review of the conduct and sales practices at the Mansfield, TX location I appreciate your attention to this matter and look forward to a resolution that reflects Verizon's commitment to integrity and customer trust.

"Great service and affordable price. I had broke my screen , brought it here and SHAWN fixed my…read morephone fast! Shawn is Superb! I'm so happy with the overall service. Thanks Shawn, I will be back AGAIN, AND AGAIN! Amazing

Amazing service! Will definitely be back! He fixed my battery and I haven't had any issues with it…read more I will be back to repair more phones

Andrew was responsive, accessible, and did my iPad screen repair quickly while doing a quality job…read more- at an affordable cost!!! Thank you, Mobile Repair Labs!!

This place is great. Fixed my cellphone charging port in under an hour and for a reasonable price…read more I will be coming back for any future issues with my cellphone or any technology. Outstanding work

He not helpful he put a fake screen on my phone 300 dollars.He scammed me money. He lied to me…read moreabout phone screen and other things.

We just got back in town and went in to get my sons phone exchanged. I get and understand that we…read moreshowed up about an hour before they closed. We walked in and nothing for a few minutes.. Then the guy working walked out and really didn't great us it was more like we were causing him an issue by showing up. I told him that we needed to trade in my son's phone and upgrade it. "Nah, not tonight you don't need to!" Was his response I questioned him saying I'm pretty sure we do. Again, "Nah see we close in about an hour and it is going to take at least that long to do the trade, upgrade phones and all that. You need to come back some other time." He didn't take any time to discuss an upgrade, what was involved or even how much it would cost. Some of the worst customer service I've had.

Useless and unhelpful. Rude, attitude problem, refused to help me close my home internet account…read moreafter telling him I'd already wasted hours on hold and with useless chatbots after having to make an unexpected move due to a family emergency.

Employees here aren't knowledgeable and outright lie to make the sale. This store sucks.read more

From the owner: Visit the T-Mobile store in Mansfield and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 101 W Debbie Ln Ste 112 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.