I hope I am not messing this name up. But Siddiq was amazing. He immediately started looking at…read moreways to save me money. He wanted to make sure I was happy and I left with a better screen on my iPhone as the last guy in Dallas that fixed it used the cheapest screen he could and charged a lot. Needless to say, this is where you want to go to get your items fixed! Had a great conversation and felt like it was important to him that I felt like family. I truly will not go anywhere else as long as they are around. Heck, I was even given a water while I waited the 20 min that ended up taking less than 10. He saved me money, treated me like i mattered and after working all night, put a smile on my face. The phone feels new as I write this. Please take the extra time to see him, I bet you will be highly satisfied with the customer service and quality of work! Thank you so very much!

they fixed my screen, they noticed battery swelling, fixed battery and will be back to fix screen…read moreon camera! fast reliable service!! Also got me a case with screen protector to make sure I keep my phone in good shape.

I am writing to formally escalate a deeply disappointing and misleading experience at a Verizon…read moreretail location in Mansfield, Texas. The situation involves clear misrepresentation by store staff, resulting in billing issues, an invalid trade-in offer, and significant inconvenience to my family. Our business representative, Jason Kelley, advised us that we would receive over $800 per phone in trade-in value and that adding a line would lower our monthly bill. He further stated that he had verified my son's phone from Total Wireless was compatible with Verizon and assured us it would be fully functional within 30 minutes of activation. Based on these assurances, we agreed to add the line and proceed. Before leaving the store, I specifically asked about the trade-in return process and shipping labels, and Jason Kelley confirmed we could return the devices to any Verizon store without additional documentation. Unfortunately, after several hours, my son's phone still did not work. We returned to the same Verizon store the following day, where employees were unable to activate the device normally. Ultimately, they activated service using a Verizon test phone and then placed the same SIM card into my son's phone. While this temporarily worked, my Verizon account now incorrectly identifies my phone as a Google Pixel, which it is not. On January 12, 2026, we attempted to complete the promised trade-in. Another Verizon representative, Remy, informed us that no trade-in had ever been initiated and that Jason Kelley had only processed an upgrade. Remy contacted customer service to correct the issue. While a trade-in was eventually started, it was under a new promotion, reducing our value to approximately $600 per phone, instead of the original $800+ we were promised. At that point, we also learned that my son's phone was not compatible with Verizon at all, which explains why it had to be activated through nonstandard means. This directly contradicts the explicit assurances made by Jason Kelley prior to the sale. Additionally, I later confirmed with the manager on duty that we were told--incorrectly--that we could return the phones to any store without needing anything further. This misinformation was reinforced by multiple staff members, indicating a broader failure in ethical sales practices at this location. I believe we were intentionally misled in order to secure a sale and add a line. These sales tactics are unethical, deceptive, and entirely inconsistent with the standards I expect from Verizon. This experience has caused unnecessary stress, wasted time, and financial uncertainty. I am requesting: Restoration of the original trade-in offer we were promised Correction of the incorrect device information on my account A formal review of the conduct and sales practices at the Mansfield, TX location I appreciate your attention to this matter and look forward to a resolution that reflects Verizon's commitment to integrity and customer trust.

"Great service and affordable price. I had broke my screen , brought it here and SHAWN fixed my…read morephone fast! Shawn is Superb! I'm so happy with the overall service. Thanks Shawn, I will be back AGAIN, AND AGAIN! Amazing

Went to the Mansfield Tx. store on March 31, 2026 and was welcomed as soon as we entered the store…read moreand was asked if we needed help, was directed right away to the area we needed. All was looking to buy was a new computer mouse. Thanks to Zack, who was working in electronics was very helpful. He was very polite and helpful. You're lucky to have a great employee like Zack working for your company. Thanks Zack for all your help.

just got a cyberpowerpc the guy who work there helped me find the best pc for me great place to go…read moreto and got a great pc

The wait every time is unbearable. They ordered the wrong color iPhone 15 for me and the recent…read morethey gave me doesn't specify color. No way to tell until it arrived . When the store is packed with 6 people waiting, don't talk and talk about nothing and football and when you started and college when people are waiting. Thank God I only have to come here every 3 years when I need a new phone.

I love this place Mr. Derrick assisted me yesterday and worked very hard to resolve the issue I was…read morehaving. He couldn't but, I was still very happy for what he done and will be ordering the TV package when I get to my new job. Thank you for all your help

Tues 10.17.2023 @4:45pm Summary of recent events: 593 W.Debbie LnMansfield TX…read more Sales Agent that I am concerned about is Jennifer Metro Customer service told me to drive to the store so they could question with me the sales person who sold me my phone 30days ago.They wanted to know why did their sales person not disclose to me that when participating in their get a free IPhone with their services that it can not be unlocked for at least 180days. The sales person told us that per her training she doesn't have to disclose this to customers. When I and the Cust service rep from Metro professionally challenged her statement she became uncomfortable and erratic. Then shifted the blame on me saying that I was getting upset and she was not going to argue. What she didn't realize is that the Metro Customer services agent was on the line the entire time hearing how I conducted myself and how she conducted her self. The sales person then told me to leave their store, then proceeded to ignore me and her own Metro customer support rep and refused to answer any of our questions all while in front of other customers. The Metro customer service agent asked her for the manager's name and their contact she refused saying they don't have a manager for the store. I believe she began recording me with her cell phone. The Metro Customer service asked for her name and she refused and confirmed that I was not yelling or being belittling nor difficult, confirmed that I was only in the store per their directions. The Metro customer service agent was so apologetic and embarrassed how this sales rep treated both of us. She wrote up a complaint and escalated herself. I am posting this as a consumer beware, hoping to get the attention of the manger or the store owner to please pull your store camera, please question this sales agent then reach out to me since you have access to my account and phone number.Thank you

Elderly aunt(@90) visiting from OOT & phone dies. Walk into Metro PCS on 593 W. Debbie Ln…read moreMansfield, TX 76063 (682) 518-6537 & requested additional Trac phone minutes. Salesman attempted to convince my aunt her cell phone was dead; she needed to purchase another cell phone & a phone plan. Miraculously enough, after purchasing additional Trac phone minutes from Walmart, the phone worked again. Contacted Corporate customer service through BBB & requested a written apology & admonishment of dealership. Official response was since my aunt was not a Metro PCS customer, they weren't "obligated" to apologize or apprise us of any disciplinary/discussions w/independent dealers.

Walked into the AT&T store in Mansfield and was shocked by how poorly it was run. There was a long…read moreline of customers waiting for help, while two employees were sitting at a table just talking and hanging out like nothing was going on. No urgency, no acknowledgment, no effort to move the line along. If you value your time, I'd seriously consider going to a different location. Completely unprofessional and a huge waste of time.

We had a phone emergency 30 minutes before closing. Walked in and were met by Sara, who went right…read moreto work to assist us. She went above and beyond to be helpful, courteous and saved the day. Shout out to this shop and Sara.

Referred a friend here after previous experience and said that everything went well and met…read moreexpectations good to know they are still keeping up the good work!

Great service, great products, and honest people who want to help. They've fixed more than one of…read moremy phones and screens and you can always go back in for help with your phone. I go in for a screen cover or repair and come out with lots more cool stuff for my watch and phone, at great prices. These people are so generous and helpful. It's a family business and it's a good family.

We took my sons phone in and it was repaired and ready to go within minutes. Val was great and the…read moreprice was affordable. Will keep them in mind for future repairs. Highly recommend!

Staff was professional and knowledgeable. Quickly made the repair to my iPhone screen and it looks…read morebrand new. Definitely would recommend!