Excellent service. Fixed me right up. Highly recommend. Top notch customer service. 5 stars!read more

The service was excellent and offered at a competitive price. Both of my phones were repaired…read morewithin one day. I will gladly use this company again and recommend its services to others. Thank you for a job well done. Sincerely, Gail

I drive out of my way to see Kevin. He is so knowledgeable and attentive. He helped me 2 years ago…read moreand brought me over from Att&t where I was for over 15 years. This time I came in for an upgrade to the 17 pro. Another great experience where is so detailed until I was done and my new phone was up and running. Love the level of service he provides and sets the tone for his team! The upgrade value was so great and affordable. The selection is great as the store from the Samsung phones to the Apple products!

Employees here aren't knowledgeable and outright lie to make the sale. This store sucks.read more

I am writing to formally escalate a deeply disappointing and misleading experience at a Verizon…read moreretail location in Mansfield, Texas. The situation involves clear misrepresentation by store staff, resulting in billing issues, an invalid trade-in offer, and significant inconvenience to my family. Our business representative, Jason Kelley, advised us that we would receive over $800 per phone in trade-in value and that adding a line would lower our monthly bill. He further stated that he had verified my son's phone from Total Wireless was compatible with Verizon and assured us it would be fully functional within 30 minutes of activation. Based on these assurances, we agreed to add the line and proceed. Before leaving the store, I specifically asked about the trade-in return process and shipping labels, and Jason Kelley confirmed we could return the devices to any Verizon store without additional documentation. Unfortunately, after several hours, my son's phone still did not work. We returned to the same Verizon store the following day, where employees were unable to activate the device normally. Ultimately, they activated service using a Verizon test phone and then placed the same SIM card into my son's phone. While this temporarily worked, my Verizon account now incorrectly identifies my phone as a Google Pixel, which it is not. On January 12, 2026, we attempted to complete the promised trade-in. Another Verizon representative, Remy, informed us that no trade-in had ever been initiated and that Jason Kelley had only processed an upgrade. Remy contacted customer service to correct the issue. While a trade-in was eventually started, it was under a new promotion, reducing our value to approximately $600 per phone, instead of the original $800+ we were promised. At that point, we also learned that my son's phone was not compatible with Verizon at all, which explains why it had to be activated through nonstandard means. This directly contradicts the explicit assurances made by Jason Kelley prior to the sale. Additionally, I later confirmed with the manager on duty that we were told--incorrectly--that we could return the phones to any store without needing anything further. This misinformation was reinforced by multiple staff members, indicating a broader failure in ethical sales practices at this location. I believe we were intentionally misled in order to secure a sale and add a line. These sales tactics are unethical, deceptive, and entirely inconsistent with the standards I expect from Verizon. This experience has caused unnecessary stress, wasted time, and financial uncertainty. I am requesting: Restoration of the original trade-in offer we were promised Correction of the incorrect device information on my account A formal review of the conduct and sales practices at the Mansfield, TX location I appreciate your attention to this matter and look forward to a resolution that reflects Verizon's commitment to integrity and customer trust.

"Great service and affordable price. I had broke my screen , brought it here and SHAWN fixed my…read morephone fast! Shawn is Superb! I'm so happy with the overall service. Thanks Shawn, I will be back AGAIN, AND AGAIN! Amazing

Went to the Mansfield Tx. store on March 31, 2026 and was welcomed as soon as we entered the store…read moreand was asked if we needed help, was directed right away to the area we needed. All was looking to buy was a new computer mouse. Thanks to Zack, who was working in electronics was very helpful. He was very polite and helpful. You're lucky to have a great employee like Zack working for your company. Thanks Zack for all your help.

bought a iphone 17 from them. Their at&t people helped me set the phone up. I told them not to set…read moreup a new plan as i already had one. they set up a new plan anyways. i go to return the phone and cancel the plan. i returned the phone and the at&t employee in the best buy had me mail the phone back to apple. Employee states " the plan and phone will be removed off your account once the phone is delivered and you contact so n so" phone gets delivered i contact the person i need to and they tell me they have no record of that phone being returned and that i should've been able to return it directly to the store. i called at&t and apple both places said best buy needs to deal with this. they have barely even been helpful. i went in and talked to the manger who was nice and gave me a number to call who is the direct boss of the at&t employees. i hear nothing back from that person after calling them. i go back into at&t and they do nothing. i call at&t and they do nothing. it's been months and nothing has been done. this store sucks and i'd rather set my self on fire then deal with these people again.

The service was amazing! Jasmine helped us so quickly and was so kind! We got my phone turned on in…read moreless than 15 minutes :)

The wait every time is unbearable. They ordered the wrong color iPhone 15 for me and the recent…read morethey gave me doesn't specify color. No way to tell until it arrived . When the store is packed with 6 people waiting, don't talk and talk about nothing and football and when you started and college when people are waiting. Thank God I only have to come here every 3 years when I need a new phone.

Walked into the AT&T store in Mansfield and was shocked by how poorly it was run. There was a long…read moreline of customers waiting for help, while two employees were sitting at a table just talking and hanging out like nothing was going on. No urgency, no acknowledgment, no effort to move the line along. If you value your time, I'd seriously consider going to a different location. Completely unprofessional and a huge waste of time.

We had a phone emergency 30 minutes before closing. Walked in and were met by Sara, who went right…read moreto work to assist us. She went above and beyond to be helpful, courteous and saved the day. Shout out to this shop and Sara.

Ray helped me with my phone screen. It was cracked and he fixed it in under an hour. Great service…read moreand i'll always come here for phone issues.

Referred a friend here after previous experience and said that everything went well and met…read moreexpectations good to know they are still keeping up the good work!

We took my sons phone in and it was repaired and ready to go within minutes. Val was great and the…read moreprice was affordable. Will keep them in mind for future repairs. Highly recommend!

Staff was professional and knowledgeable. Quickly made the repair to my iPhone screen and it looks…read morebrand new. Definitely would recommend!