Make an appointment. Make it as early as possible in the morning. I was notified to go to an agent before my appointment time. She had me ready to go within 5 or 6 minutes. Admittedly I was just retuning unneeded equipment, but still... based on the reviews, I was shocked and very happy to be with an agent before my appointment time. read more

The worst service ever they raised my bill without informing me. I tried to cancel it they would not cancel it they try to give you a "lower plan". I had to get real stern with the call association to end my service. I turn all my equipment in and THEY ARE STILL TELLING ME I NEED TO TURN MY EQUIPMENT OR ADDITIONAL FEES WOULD BE ADDED. SPECTRUM IS A SCAM PLEASE SAVE YOUR MONEY. read more

We had below mediocre internet quality. I put up with it for a few years. The cost tripled. They lowered it a touch when I called to complain. Finally moved and cancelled the service--but since it was 2 days into the new billing month, they still charged me the full month. I call and chat to complain, and the only answer is to say it's in the agreement. T&C's--you're on the line for it. Here's the customer service: "Spectrum is a monthly subscription service and as we do not have contracts or early termination fees we do not prorate for services. We do advise you of this on your monthly billing statement and also in the terms and conditions of service when activating service and also when upated you are sent a notice on your billing statement" Every other utility prorates. These guys suck. I tried every way to get my money back but have resorted to online reviews and telling all my friends not to use Spectrum. Just don't charge me for something that doesn't exist (my internet service for 28 days...) read more

My phone bill was $30, before 3 months they raised to $40 and now $50 . Without informing me

This review is about Spectrum marketing in local grocery stores. Do not give them your phone number or address. You are there trying to get supplies for your family, and a Spectrum salesperson pulls you up and starts pushing sales to have you sign up right away. This happened to me. I refused because my email was tied to another major ISP and distributed to my friends and family. I am not interested in signing up for Spectrum. During the conversation, the salesperson took my phone number and address, with the excuse of checking if a promotion was available in my neighborhood. The next thing I know, Spectrum equipment is delivered to my door and I am signed up for a service. I had to call and cancel the service. Spectrum might be a very high-speed ISP. But please don't play such tricks to sign up for new accounts. I know these are third-party salespeople. But they are selling Spectrum service using questionable tactics. Spectrum must hold them to some sales ethics. Or get 1 star reviews. read more

DO NOT GET THE WIFI!!!! I'm currently in hour 4 of set up and nothing works. The call line is AI that has no clue what to do. Then I drove ALL the way back to the store then WAITED IN LINE AGAIN another 30min and they STILL wouldn't help me!!!!!!! I hope you read this before it's too late! read more

Spectrum - Spectrum WiFi Motem and router - Internet Service Providers Near Me - Irving, Texas

This has been a terrible experience ftom the minute i signed up for this service. Incorrect communication at the start... delayed installation ... which couldn't be done myself since a "box" was not at my house and had to be tied in to my neighbors "TAP". Had to get permission from my neighbor to get into his yard, which took a couple of days.. Then the line they laid in my yard, couldn't be buried by the guy who made the installation and he never put the order in to bury the line. This was over 12 days ago. I called in to put in a work order and was told someone would call me back. This never happened so I called again. The tech came out today and he can't bury the line because it has to go under some concrete. And now I'm getting a notification that it could take up to 10 days. This is just bull crap and I am done. I'm going back to my old Internet service which cost more, but Spectrum is not worth the hassle read more

The guy at the counter working slow and wait time is atleast a hour and unfortunately if u end up here just know the wait time is more than a hour and they employees seems very tired starting of the day read more

Spectrum - Wait time is crazy - Internet Service Providers Near Me - Irving, Texas

internet went off. Called them technician came but no resolve. Technician said it's outage issue please don't call or create another service request as we can't do anything at this point. Made several calls but all they do is send technician that can't fix the issue. 5 days past like that, felt like living in under developed country. I was promised credit that never granted. Their system does not even show outage for 5 days and therefore no credit. Irony is the entire block was out of internet and they don't have any records of complaints and service calls made by us or neighbors. Internet is always intermittent even after they supposedly fixed it read more

They makes you wait for an hour, even for simple services. If you value your time, this place is not for you. They seriously need to improve their efficiency. read more

Great customer service. I went in with no appointment and was in and out in about a half hour. I went to cancel service that I never requested in the first place (long story), and they were very understanding. read more

Service is okay. VERY expensive. I called concerning a "special Offer:" they supposedly had that would cut my bill "in half". I called and was immediately put through to an India call center. Yak, yak, yak. "We will charge only $46.00 per month." To do this we must have you pay ten months up front." When I was approached by a rep in a Walmart, I was told there was a program for retired people over 65 years of age. All of this is an out and out lie. Don't trust a single thing they say. How do you know they lie? They open their mouths. If I had a single other good choice (already been through the only other provider in the area and they were the same bunch of liars. read more

The employees stand around talking to each other while there's a bunch of customers waiting to be seen. The employees also have very inappropriate conversations like laughing about someone getting assaulted. All I had to to do was drop off my old router. I will not be coming back here. read more

I came here to return the internet router because I purchased my own router while the old Spectrum router has been kept charging me more than $5 per month recurring fee just for renting the router. Before I came to this location, I called Spectrum customer support, who clearly stated that the simple return of the router to a nearby location will work and be a smooth process. Well, I drove all the way and waited for about 30 minutes because the Spectrum representatives simply did not have enough permission and knowledge to handle my request. At last, the representative who seems be a manager said that they cannot do anything because they simply don't have the "legacy" code that is tied with my bundle. I said, "why can't you just take the router here and you call Spectrum to work with them since you are a middle layer representing Spectrum service." He said that he cannot, and I have to call the Spectrum to work with the legacy code. Why the heck did I have to waste more than 30 minutes due to this miscommunication, a lack of sufficient trainings, and misalignment with the Spectrum services? read more

Waiting for services is worse than DMV Please let me be the last time for this appointment. Hopefully I will get another service They need more than 2 workers with 5 managers. read more

Spent two hours trying to cancel my account over the phone. They made me come to the store to turn in my modem they provided. As soon as I walk in I get yelled at about needing a mask and it is a city mandate( not true in any way shape or form) So I go to my car to get a mask. The employee was insanely rude from the start. Please tell me when calling a customer a "FUCKING SCRUB" is a part of the protocol? Insanely terrible service. Glad to be with Att fiber 10x better download 200x better upload for THE SAME COST AS SPECTRUM read more

I came in to return equipment. There were 3 individuals at their check out stands and kept myself, another guy doing the same and a woman trying to get details on a bill for less than $10 for over 30 minutes and only one of them were working with a customer. And yes, we all checked in. Should have just gone to fedex to return... read more

the employee was VERY RUDE & NASTY! I can't believe this service he rolled his eyes at me & huffed and puffed! because I didn't understand and I was trying to get more information about my phone line. I just walked out. if you hate your job Get a NEW JOB. read more

Terrible company. Paying $110/month for internet which when tested is half as fast as advertised. Finally switched to Verizon 5G, which costs $50/month and is 2.5 times faster. So happy to get this company out of my life. Then you have to go give them "their" router back and (because if you mail it in they'll claim they didn't receive it and keep charging you $110/month for service you're no longer receiving) and you run into their infamously terrible customer service. They'll overcharge you and lie about their internet speed for years and still treat you like shit when you just want to give them their equipment. read more

I was a little nervous to return my equipment to the store because of the horrible reviews. I had a wonderful experience. Customer service representative, Ronald, was outstanding. He was personable, knowledgeable, and processed my return of equipment quickly. The Irving (Beltline location) was clean and all of the staff were friendly. Thanks for a positive experience. read more

Poor customer service; also, poor service. Three outages in the first seven weeks but this is the only provider for apartment complex after job relocation. Avoid if you can! read more