I've been calling EarthLink from 2 different phones & have now been on HOLD for dayummmm near 50 minutes on both lines. Their Customer Service AGENT/CHAT/TEXT services are all TRASH. The machine keeps saying the same thing over & over & over & no one is coming on the phone to ASSIST, but let a service bill payment come due, they're quick to keep sending messages to your phone. My monthly bill has always been $74.13 since I've started up with their Internet last year, I just need for someone to tell me WHY there's been a $10 increase? I'm not payin a dayumm bill with no EXPLANATION as to why. EARTHLINK looks like I'm goin' to have to switch back to SPECTRUM; at least their AGENTS answer calls or the matter at hand can be dealt with ONLINE.‍‍ read more

Earthlink Internet Services - How long I've been on HOLD for an AGENT to ASSIST me with a situation regarding my bill. - Internet Service Providers Near Me - Irving, Texas

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Do not get EarthLink. They say it's one price and then tack on a lot of fees. They are also horrible at customer service and taking care of their customers. Avoid them at all costs. When I got an email from customer service they admitted that their "upgraded" service to 5G wasn't stable or reliable. AVOID!! read more

EarthLink is terrible! The service that I had was terrible and then I disconnected sent the equipment back through UPS like they told me and they still charge me $433 and then later on that day charge me another $433 a total of $866 that they've charged me customer service is terrible I can't get a hold of anyone to fix it! STAY CLEAR OF EARTHLINK!!! I'M STILL FIGHTING TO GET MY MONEY BACK!!!!!! read more

Earthlink Internet Services - Internet Service Providers Near Me - Irving, Texas

I regret ever doing business with this company. First, they charged me $49 to start the service. But there never was any service... from the start it did not work... was taking five minutes to load a webpage. I contacted technical support, was on the phone on hold for over an hour, to be told they would call me back, but no timeframe was given. I waited two days then called again because I never heard from them. Same thing happened again. I waited three days; did not hear from them. Finally, I contacted another company & cancelled Earthlink. I did not authorize auto pay, but within the first week, EarthLink took $90.21 more out of my checking account!!! After you get another call and a hour hold, I was promised a $90 refund, and they said I could get the $49 back as well but I would have to make a separate call for that. I talked to an agent who said I would get a full refund for the $90 but not the $49, because that requires a separate call & that was only if I returned the router within 14 days. I returned it within two days, but did not get the $90 refund as promised. Instead they refunded $34. So I contacted them by text and spent another half hour fooling around with verification and constant transferring to another agent only to be told. They did not have the tools to issue a refund... mind you I asked for a refund in the very beginning of the conversation. I was told to call back tomorrow. Whatever you do, please do not do business with this company. They will scam you out of tons of money and never provide any service. read more

This business does a bait and switch game. They sold me 5g -unlimited data. Halfway through the month they are telling me I used up my data and I need to purchase more to get my internet back up to speed I work from home, have kids and can only use 1 Tv. Everything lags so bad we watch another tv nor can I work from home. read more

Very rude customer service. They talk over you, and very loudly so. Difficult to deal with. No clear policies in writing are provided to a customer. Everything is done over phone: sign up, cancellations, sharing personal information. Immediately added extra useless services without a notice or my permission and charged for them. Had to waste time to remove those services, no refund was issued. They increased prices as they please and do not prorate final bill. Did I mention terrible customer service? You cannot change a password on their network despite their assertion that you can. It is technically complicated and nothing changes even if you complete those steps. They just send you random instructions over a chat box, which do not match the reality read more

I was told they service this rural area I just moved to. Every day since equipment arrived I have to unplug and plug back in 5 to 10 times a day to run one television. I believe they took my money under false pretense claiming I would have service. I'm just waiting for real telecom company to install equipment to cancel. read more

I have had EarthLink for a few months now. Within the first week, my service went out. This week, it went out Monday evening and has now been out two full days! When I call, I have to wait forever. They contract through Frontier who is clearly in no rush to come out and fix the problem. EarthLink says someone is coming, but Frontier texts and says no one is coming out. I did not choose Frontier for their terrible service and paying more to have EarthLink who contracts through them. read more

Earthlink Internet Services - First call 53 minutes trying to troubleshoot. - Internet Service Providers Near Me - Irving, Texas

CANCELED SERVICE WITH THEM! still continued to charge me for 6 months refused to give me a refund, have to contact my card company and report fraud.... when you call they hang up on you!! they do not have any customer service and tell you that you need to email them. Each time I called I received a different email! THEY HAVE STOLEN over 2k from me THIS IS A SCAM PLEASE DO NOT SIGN UP OR GIVE THEM ANY FINANCIAL INFORMATION!! read more

I was on hold for almost a hr so I called off another phone and again ho I'm d for just as long. I needed to give a new number since mine was not working I call them again asking where the technician was and was told that he was not coming because he could not reach me on the phone. I am beyond mad . I ask to speak to a manager and what do you know no management available. I signed with this company by looking online and should have known better so far this has been a horrible experience I suggest going with a known Internet provider who values their customers and you don't have to sit on hold for a hr to update a phone number when when I had someone on the line thru couldn't update she needed to transfer me. Terrible experience so far! I'm about to call Google fiber now read more

First off, if I could give them a negative review I would. Paid my $50 upfront and paid it to DIRECTV. Received my router and they wanted the first month upfront which I paid. Internet, not working properly, continuing to buffer. Called EarthLink and was told I was shipped the wrong router. I received the 5G router, set it up with the help of Earth Link support. Two days later no Internet. Called technical support and they told me I used up my data in 2 1/2 days. How is that possible?? they told me I had to upgrade. (spend more money) I had spoken to at least five or six EarthLink representatives and no one ever mentioned anything about data. I was told I could get a full refund when they shipped the correct router to me if I wasn't satisfied but because I used all the data in 2-1/2 days, they tell me I am not entitled to any refund at all. I immediately canceled all services and informed DIRECTV. I am 62 years old and have never in my life dealt with a company as bad as EarthLink. I have $135 invested in Earth Link and have watched tv for less than 3 days. Stay away! read more

HORRIBLE SERVICE received the WiFi box yesterday and their excuse for the service not working is cuz of an "outage happening & could send over a worker to fix it up, I will not be receiving (full refund) of the $50 WiFi box fee and the 1st months payment of $75 dollar. $38 dollars is all they can offer me due to their "POLICIES" mind you this was the supervisor letting me know that they are forced to follow their policies and will only give me the refund of $38 dollars read more

Earthlink is the worst internet service ever. I can't use the computer and watch TV at the same time. TV buffers and internet won't connect to any sites. And don't believe their "unlimited" plan. It turns out it is only good for 500 gigs. If you go over, they slow your speed and it is really hard to watch TV because of the buffering. To add data costs a lot. I think I have spent about $200 just to watch TV without interruption. I would give it a zero. read more

It's a utter fiasco dealing with company. 14 days for the install, Customer Suport in South Africa, can't get anyone in America. They outsource EVERYTHING....AT&T did the onstall, AT&T equipment. Quote 1 price bill you another. Bill you the day after install for the upcoming month. They LIE LIE, LIE TO YOU constantly. Ask numerous times to speak to Supervisor after the 3rd day off from work...waiting for technician to do the job. THEY DONT CARE, the internet seems slower, I left a message at corporate voicemail...8 days later they called me back....total benign to the issues they caused me in my day to day. THEY SUCK GREAT BIG ONES!!! read more

I'm moving next week into a condo, and so far the customer service has sucked beyond belief. I explicitly informed them not send the router until I moved in, but they totally ignored me and shipped it after they acknowledged they wouldn't. I called when I received a notification ... The agent supposedly helped me and changed it, assuring me that it would go to my current address, but a couple days later I got a delivery message from UPS indicating they delivered with a picture of the package in a location it should not be. Now, I'm on endless holds online to get to the right agent to "help" me. read more

I've had dial up more consistent than EarthLink. With dial u I could at least connect immediately after losing connection. With EarthLink I had an hour or more of outag everyday. The customer service is garbage. read more

They're in the business of scamming ppl out of their money by acting like the internet you get installed is theirs which it isn't and they are leeching off of other companies like AT&T and Verizon. And also they are higher than the companies they leech off of too. Word to the wise go directly to the companies of AT&T and Verizon and you'll get a better deal than going with a reseller like EarthLink read more

This company is horrible. They contract through frontier, charge more, try to tell you, you don't qualify for faster speeds when you do. Ship you old equipment, speed is HORRIBLE. Customer service is horrible. 0/10 stars: wouldn't ever recommend this company. You mine as well call frontier directly for better plans at cheaper rates. This is a middle man screwing over people. read more

We changed from Rise Broadband thinking Earthlink's services would be like they advertise. Absolutely NOT! Be weary of their Sales Reps too. I was not told I would have to pay 14.95 per month for Earthlink after I paid over $70 for the same MODEM. So, it looks like Earthlink is in the MODEM Business in addition to Internet Services. Our internet service had never been so slow! We called 3 times within the first and only week we had their service. Earthlink's service plummeted to way below 8 MBPS. We luckily had not cancelled our Rise Broadband service so we were able to connect our laptops & printer. One more thing, our printer never would connect with Earthlink, only Rise Broadband. We are trying to get our money back now, however, Earthlink has a very strong policy not to give money back and if they do only $30 out of $101. Don't use Earthlink!! You will find more problems and lots of dollars down the drain. Bottom line, Earthlink needs to change their name, Earth Link Scam!!! read more

They never mentioned anything about a contract, lied to me about them being reseller (the sales guy literally told me that this is Earthlinks direct service and they just subcontract AT&T installers to to to connect their own lines) that was a bold face lie. They are resellers of multiple internet services and then they tack a premium on top of it. They promised that my rate would remain at $50.80 and then hiked it up a few months later. They won't refund and also won't remove the cancellation fee for scamming me into a contract that I didn't know I had until I tried to cancel. Biggest scam company I have ever worked with. read more

EarthLink is a Rip Off! PLEASE, don't waste your time calling. The rep told me, you have to unplug all your other devices online to get the correct speed, REALLY! Who does that! The first day they couldn't get it connected, second day, he came, said, your connected and left, didn't check any devices. I was told it's a Dedicated Line, so why did they use the SAME lines already in my home? The Installer TOLD ME, NO this isn't Fiber Optics, which is what I paid for. It took 4-5 MINUTES to upload a 1 minute video! Thats too long by any standards! I could go on and on, BUT I won't! Please steer clear of EARTHLINK!!!!! read more

So I have had EarthLink for a year and my service has gone out several times but this time is the worst, I called to hear what was going on and they said they couldn't find My account, so a day later I called them and put in for the automatic call back and it never came, what do I do, I can't cancel if I don't have an account. read more

ZERO STAR! This is the worst internet service company I've ever had and even worse customer service. Trying to set up this network took 2/3 days. After I was finally able to connect the service was extremely slow (24 mpbs according to speed.com). I could not even watch a movie with out it buffering every 15-30 minutes. I brought this up and I was told I can be charged to increase the speed by 25 mpbs. They made excuses for EVERYTHING I had to say. On top of all of this the service is not unlimited so I was at half of my capacity after trying to watch a few movies. After 3 days I canceled and was told that I could not have a refund. I went to Verizon today and set up took minutes and Verizon's speed is running at 380mpbs and cheaper than EarthLink. Don't waste your time with this company. Keep looking at other options read more

Earthlink Internet Services - Earth link internet speed. - Internet Service Providers Near Me - Irving, Texas

garbage, my Internet just went out for the fifth time in six months. And also today is Thanksgiving, so we will not be watching any fun sports today. Thank you, EarthLink for sucking so bad.. I would give you -5 stars if possible. read more

This company is a rip-off. After moving to a rural area, our internet options were limited. After a week on their "unlimited" 300GB plan, we ran out of data. Surprise! The unlimited data is 1GB after you use the 300. I had explicitly explained our needs on the phone with the rep who said this plan would meet it. Now I'm paying almost 40.00 A DAY extra for the data we need for work and school (never mind any entertainment.) The service tech was extremely rude. I have now signed up with another provider and am counting down the days until they can come and install a new system. Save your time, money, and energy- go with ANYONE else! read more

I just called to see about switching one of my rental properties to EarthLink. They were very rude right off the bat and then hung up on me. After that, they offered me a 100mbps (very slow) plan with a data cap for $130 / mo. Insanely expensive. I will never again consider EarthLink for my IPS needs. read more

I just got on the EarthLink wagon because unfortunately Xfinity doesn't service my area. I payed a total of $45 a month with Xfinity for both the router and internet connection. EarthLink charged me $54 for internet and an additional $79.99 (absolute bs) for my router to be sent to me which I will eventually have to pay to ship back. Furthermore, I was very clear I needed internet set up before school started on Monday. I was assured by the woman I spoke with on the phone that the latest it would arrive and be set up by would be Friday. Well Friday rolls around and I get a notification that the router will arrive sometime on Tuesday. Frustrating, but not surprising for an internet company. The router finally arrives on Tuesday and I am supposed to just be able to plug it in and set everything up on the app. The router was easy to set up - the green lights that signal it's connected came on pretty quickly so it was all down to the app. However, the app says the router's lights are red and not connected. I tried to do a system reboot on the app, but it would not let me click any of the buttons. I manually unplugged and replugged the router only for it to show the same green connection lights. I tried logging out, deleting the app and redownloading it, and now the app says my email and password aren't right and won't let me sign in. I have been on the phone (still am as I'm writing this) waiting to talk to tech support. It has been 46 minutes and I have yet to speak to anyone. If you have any semblance of self respect, get a different internet company. Earth Link sucks more than a vacuum. read more

Earthlink Internet Services - I've been on hold for 47 minutes. I have yet to speak to customer support. - Internet Service Providers Near Me - Irving, Texas

Quite deceptive advertising. They are ruthless. Read the reviews. Service is available based on what is most profitable to the company. I'm retired on a mostly fixed income living in an impoverished rural area. Selling my personal information won't sufficiently benefit Earthlink so overcharging me for (unreliable) service and (obsolete) infrastructure is all they offer in my area. Fiber runs past me within 500'. The accounting AI at "Earthlink" or whomever doesn't see a high enough rate of return for my neighborhood so they just lie to us. The techs climbing the poles are quite forthcoming with info. Just another cynical ruthless company that I recommend against supporting. read more

I have a great disdain for Xfinity which led me to this domicile. this is literally the worst company ever. the internet is slow and expensive. customer service sucks. it's sad that in 2025 there aren't more options for internet providers. but this right here is the worst. internet been out for 4 days. read more

Slowest internet ever. When I signed up I was told it was faster then ATT which was a lie also I was told after three months I would get a gift card of 200 dollars and that was a lie. Please consider another internet service these people lie to get you signed up. Now I'm stuck with this crap for anothe8 months. Can;t wait to cancel read more

This business charged me 80 just to ship the equipment to me and then wants to charge me another 100 to start my service they did not enclosed that to me on the phone.terrible company read more

very poor customer service. I call and make an appointment for May 9th and then they email confirmation for May 6th. I call customer service and they call the morning of the appointment as there's nothing they can do. I request to speak to a supervisor and she places me on infinite hold and no one returns. how is this even a thing? read more

I decided to try Earthlink as I am at least average tech savvy and did not mind that they would just mail me a box with instructions on connecting. In any event, I saw they had a service guarantee. I followed the install instructions to the letter, but no matter where I moved the device I still only received a blinking blue light, never a single green light showing some connectivity. I concluded that my apartment was not able to receive the signal from the tower. I then proceeded to call to cancel the service (unable to cancel on the app directly it seems, hmm). The customer service person was rude, talking over me multiple times until I called out their behavior and began talking over them. They insisted that I allow them to centrally activate my device. I told them I had no confidence in the service since I was not able to get a single green bar showing any sign of connectivity potential, and the fact that they can temporarily boost power to activate my device was not reassuring. I wanted to avoid an activated device that nevertheless could not receive the internet signal under normal conditions. I then cancelled the service over the phone, even as the representative admonished me for not letting them activate the device, and warned me that the $85 is nonrefundable. I then had to (successfully) dispute the charge, and got all my money back as the credit card company agreed that Earthlink did not provide the service they promised, and tried to not honor their guarantee. So a fair bit of time wasted, and if you cannot get a single green bar yourself I recommend you dispute the service like I did. Or better, try all other options first--to save yourself time and frustration dealing with indignant and self-righteous customer service representatives. I hope this review saves you time and effort! read more

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I was switched from Earthlink DSL to Earthlink Wifi and things have not been great. First, I was cut off from Internet access without warning. I was told I had run out of space for the month. I was pushed to a more expensive plan. But when I tried to log into my wifi account to check on my usage rate, I found that my password was no longer operative. When I tried to change my password, the system did not recognize me. I literally have spent hours on the phone with technical support to get a new password. But technical support keeps bouncing me between the Wifi group and the email group. The only thing they seem to agree on is that neither group can help me. I tried to escalate my concerns, but despite being promised on 9/22 that I would be helped no one from Earthlink escalations has contacted me. Basically, if you have a problem you just get bounced around endlessly between different parts of the company each telling you its the other side of the house's issue to resolve. read more

This company is a joke. They assured me that I'll have service coverage in my area, charged me $79.95 (handling fee) shipped cellular router that couldn't be activated due to lack of cellular signal. In spite of inability to activate service, part of the equipment activation is an immediate monthly charge. Long story short, I had to ship the router back, religiously chat and call them daily, and after almost two weeks, only one of the charges was reversed. The saga continues.. Avoid like a plague! read more

Earthlink must of failed to cancel my account when requested. Months later I went ended up changing my card and got a call from collections. They had been charging me even after I moved. I went to cancel it again and they charged me $309. Then the lady on the phone corrected it to a different number. I overpaid them. On top of that Norton Security who is a partner with earthlink and is a scam and basically a computer virus company that sells your information online made it extremely difficult to get off of my computer. I am extremely unhappy with my service with earthlink. The biggest problem with this situation is the only thing I can do is leave this bad review. read more

I was searching for cheaper options and came across Earthlink. I paid a 20 dollar startup fee and they said they would send a modem. I ended up cancelling the next day and I asked them to refund the 20 dollars and that I would refuse the modem when it tried to deliver. I refused the modem in June and here we are on August 18th and my account has been charge 319.00 dollars for that modem that I refused. so I woke up to a negative account that they charged me for something I refused almost months ago. Scam artists!!!!! Now I have to fight with them and my bank tk get money back that they had no business taking !!!! Beyond pissed!!!! read more

Here is my unbiased review of EarthLink. I have been an EarthLink customer for many years, including during a period when I used their service at a different address. Unfortunately, my overall experience with EarthLink has been frustrating and disappointing, particularly in terms of customer service. First, getting in touch with EarthLink's customer service is a nightmare. The phone wait times are typically over an hour, and even though they promise to call back, they only do so sometimes. If the call accidentally drops or disconnects, there's a 50/50 chance they won't call back at all. The representatives are often difficult to understand and communicate with, either due to a language barrier or because they simply don't understand my questions. Even when they do understand, they frequently fail to provide clear or helpful answers. I also tried using EarthLink's instant chat feature, which I initially preferred over phone calls. However, this turned out to be equally frustrating. Whenever I asked questions, instead of answering, the reps would just give me a phone number to call because they couldn't handle my inquiries. It's clear that the instant chat reps are not well-trained, and the service is practically useless for resolving even simple issues. In terms of pricing, EarthLink charges $56 a month for the plan I purchased (one of the lower-priced plans), and I had to rent their proprietary modem/WiFi router combo for an additional $15 per month. I wasn't allowed to purchase the modem/router, which I found annoying but understandable from their business perspective. However, the overall value for money is poor. The monthly data allowance and connection speeds are inferior compared to what I now get with Xfinity. I finally decided to cancel and switch to Xfinity. The difference is night and day. Xfinity offers higher bandwidth, a more generous data cap, and better pricing--even after the promotional period ends, the cost is about the same as EarthLink's, but with much better service quality. In conclusion, I cannot recommend EarthLink based on my experience. Their customer service is severely lacking, their equipment policies are restrictive, and their internet service is overpriced for what you get. Switching to another provider was the best decision I made, and I encourage others to explore alternatives before committing to EarthLink. While calling to cancel the service, I spoke with one final customer service representative named Cameron, who was very helpful and genuinely concerned about my frustration. He was the only positive interaction I had with EarthLink, and I appreciated his kind service. I told him that I was upset with EarthLink, not with him, and that he should receive kudos from his boss for his kindness and for answering my final questions. read more

EarthLink is a third party company. EarthLink is a customer of Frontier. I'm not joking. It was Frontier who came to my house to install connection, to my surprise. I decided to speak with the tech and get the low down. Basically when something goes wrong, as things tend to do in life, you'll have to contact EarthLink who will in turn contact Frontier who will call you to schedule whatever whenever. Nice. Have fun with that. I won't. I left them. read more

So bad. The customer service is the worst. I spent 1 hour on the phone waiting for 'concierge' service. Between phone and chat customer service I repeated my situation over and over and no one on the Earthlink side seemed to take notes and share them, so each time I had to start from zero. I never received the router they sent and they now want me to send it back. They send texts and emails you can't reply to. The customer service gives you the run around, wastes time, and seems to have no interest in resolving the problems they create. I dropped them. read more