Manager went above and beyond to solve our problems this past weekend! He spent almost three hours to straighten out the finances regarding an undelivered Apple Watch. he was like a bulldog, making sure we did not miss out on any discount. read more

I would give this a negative 10 if I could. Verizon Wireless continues to charge for watches which were removed from their service. When the phone number is called to remove the charge, they are asking for a pin we don't have. They say go to the store. The store says they can't help because the account is discontinued. This company is a nightmare to work with when you have cancelled your account. Verizon used to be a good company. WHAT HAPPENED TO YOU VERIZON? read more

This store could not figure out what they did wrong. My service was shut off over and over throughout the day because of a mistake they made. Every time I went in to get it fixed they were unable to fix the problem. They then recommended I leave Verizon and go to AT&T across the street. read more

I recommend making an appointment if you don't want to wait. I've walked in a few times and had to wait, but when I make an appointment, no wait. The staff was helpful and friendly. Nate from the N. MacArthur store in Irving was a total pro. The store had a good variety of phones and cases. When I had to swap phones, the data transfer process was easier than I expected and pretty painless. read more

Nathan and Alexis helped me out and were super persistent when I had lots of issues to troubleshoot. Staff is very helpful at this location!!!!!!! read more

Excellent service provided by Zach. We came in needing to add accounts, switch from AT&T to Verizon etc etc and Zach took care of everything and made it such a seamless transaction. Highly recommend read more

I came in to inquire about my phone and services for my business and I was quickly attended to. The setup inside was very nice. The lady who worked with me was real laid back and easy to work with. She was very professional and gave me a good experience. I would definitely recommend using this location. Madelyn thank you for your great service read more

Verizon - Verizon north Irving - Mobile Phones Near Me - Irving, Texas

SCAM! We were required to keep our line for at least a year to change my phone. Ok, done. Requested a phone change, gave my other phone in return. These we're the only conditions presented to us: 1 - have the line for a year, 2 - give your old phone. Fair, right? I wish! A few months later, a cheaper phone plan was offered to us by a competitor, and we took it - because we were paying ridiculous monthly premiums with Verizon. Then, a month later, Verizon charges us $735 OUT OF NOWHERE!!!! No emails, no letter, no notifications, no warnings!!! And when we call to ask questions/complain, they say "it is what it is". Because apparently we were supposed to stay with the line for ANOTHER THREE YEARS after getting the new phone. Condition that was NEVER even mentioned to us. So they're basically making us pay 2 phones (the old one + this ridiculous charge) for 1 phone change because we cancelled our plan. Nothing but a huge scam! Be careful with this company and never change your phones with them or they'll request your kidney in return with no warning. read more

thank you Patty for the best customer service I have ever experienced she was sweet and patient and helped out tremendously I highly recomend this store in specifi, thank you guys a million times!! read more

Open til 8:00 huh? Left work early to come by and they were closed at 7:45. Verizon is absolutely terrible......the American Airlines of the cellular world. read more

I will never do business with Verizon, the store manager at 7835 North MacArthur Irving Texas 75063, is a criminal. I shouldn't have to call 35 times to request my refund back. The store manager sold me a jack-up iPhone 14 that didn't have a sim number, plus he put me on a payment plan after I paid $974.24 from my banking account. The manager also adds other service plans to my account without my permission. I visit three Verizon stores for a refund only to be told to UPS my phone back for a refund. This matter should have been resolved in the store. I still need to be paid back my REFUND. This was a terrible experience for me. NO! PHONE NO! REFUND, this should be a crime. read more

Bad customer service would not let me pick up my phone because I didn't have the new "real ID" even though I'm from New Jersey and we can't even get into the DMV to get one.... even the airline allows me to fly on this ID the people in the star come off as straight up racist to anyone black coming in here!! Stay away! read more

Terrible service! I went in looking for new service but left after no one attended me. There were two clerks helping customers in front, no one greeted me, and it appeared a couple more clerks were in the back. I waited 10-15 minutes and ended up leaving because I realized I may have a pretty good provider already! read more

This place consistently has the worst customer service I've ever experienced with a Verizon store which is extra frustrating because it's right by my house. The last time I went in was to buy another $1000 phone and I just wanted to see what the color looked like in person before I picked it out. A man named Trey/Trae told me I was not allowed to look at the phones before purchase and I would have to look at them online if I wanted to see anything. I have been a Verizon customer for a long time and am blown away by the audacity of this guy who then had the nerve to tell me to come back and see him specifically when I figured out what I needed. I just drove on down to the next one and spent my money there. This location is an embarrassment to the company. read more

I had some business in Irving recently, and I stopped by this Verizon store to take care of a couple of issues. A representative came over and offered to help, but in the end, it just felt like he was trying to get rid of me. For both issues I had, he recommended I call the 800 number because they could take care of it. He wasn't necessarily dismissive or disrespectful, but it definitely felt like doing those things in the store were not worth his time. I left without much argument because I could tell the customer service was not going to improve from that point forward, especially if I insisted. I did not have the energy to deal with that on this particular day... A couple days later, I went to the Verizon store near where I live (the Plano location near 75 & PGBT) with the same two issues, and my experience was completely different (I upped it to 5 stars, in fact). My extremely positive experience there was in such contrast to this Valley Ranch location that I felt I needed to drop this store down to 1 star. Additionally, the store in Plano was extremely busy, and I got excellent customer service. When I visited the store in Valley Ranch, there was ONE other customer there and several employees standing around the counter talking. Now that's fine when there's nothing else to do (hell, that's how you get through the day sometimes...relaxing during a down time), but when a customer walks in with issues that CAN be taken care of in-store and there are several employees not helping other customers, the customer service received should NOT be "call the 800 number, they can help you out." I am very aware that issues with phones or accounts (or any business) can be taken care of with an 800 number...sometimes I choose to go to a store to talk directly to a person. If the advice I get from the store is to call the 800 number, why does the store even exist? I have received good customer service at this location previously, that's why I went there again...this needs to be addressed, as it puts a bad light on Verizon as a whole. read more

Verizon - Mobile Phones Near Me - Irving, Texas

Very slow service. Once I was helped by the manager Holly I wished I never went to this store. I just bought the newest iPhone and wanted my new protector for my screen. I asked if someone could put it on and the "manager" stated she didn't know how to do them and she would get someone to help. Long story short she helped me and messed up my brand new screen protector! It has bubbles and hair in it so now i'm going to have to get it replaced. read more

Really slow service. I needed to buy another device for the business, and was told half hour before I can even talk to someone (even though there seemed to be more employees than customers) Ended up walking out empty handed. I guess I'll buy the device at target and enroll it myself. read more

BEWARE of shady sales practices: After my recent upgrade on Friday October 24th, I was lied to by sales associate MARK when he told me I would receive an "Instant $200 off the purchase of my new phone with the trade in of a current Samsung, which would mean $99 for the phone plus the activation fee = $157 with tax." What MARK neglected to say was "Since you're ordering a phone that's not in stock, you won't actually get $200 back, we at Verizon Wireless are going to keep your extra $200 and either let you buy MORE Verizon products or apply it to your bill. This means we'll charge you $357 and retain your extra $200". Without informing me that I could stop in within the next week to pick up the phone and avoid being charged an extra $200... but that major detail must have slipped his mind. Instead I was forced to either pay my bill two weeks early or buy $200 in merchandise. I've reported this location to the Better Business Bureau, sending a formal complaint to their Headquarters in NJ. Also dropped this gleaming review off at Google + and here at Yelp. The general customer service with whom I spoke to last evening, was extremely nice, apologetic on the behalf of MARK and his team members at the store. I'll attempt to reach the store one last time, but if they are unwilling to reverse what has been done, its an affirmation for this one star review. This unethical, conniving style of what looks to be commission-safeguarding is something I never expected to encounter with Verizon Wireless and is the reason we will be taking our business to another provider. read more

Chuy was awesome. Super helpful and friendly, and I was out under 30 mins. Great customer service!!

It was a horrible experience visiting Verizon store today. I wanted to check about BOGO offer to upgrade my phone and also add 2 Apple Watch lines. Store staff had a really bad attitude and rather than trying to help a loyal customer who has been with Verizon for close to 10 years now, they started with all negatives like we can't do this and we will not do that as if they are doing a favor to me. I had a call with Verizon rep and she explained me the offers but she was not able to do trade-in over the call and suggested to visit a store for help but my experience was totally opposite. Reps at store did not show any interest in helping me with offers and trade-in and behaved in a way that made me fee that I did a mistake coming to store. read more

my girlfriend and i purchased a orbit hotspot and during purchase the worker decided to put his number instead of mine in my new verizon account which in turn led to me never being told what my account pin is. which led to months of unpaid bills because they charge us over and over and we can't cancel it because we never got the pin for our account and when we call to get it canceled it always asks for a pin. workers say they can't change my account pin which means there's nothing to do but let my credit go to shit because i cannot cancel my own fucking subscription to a device i already paid off and never even fucking used. -10/10 read more

DO NOT COME HERE. Long story short, I came here when my iPhone was water damaged and had to pay more than I expected to buy a new one. Since my phone was broken, I did not have access to my mobile banking app, and I needed to run across the street to my bank to withdraw money, since I couldn't make a transfer on my dead, broken phone. Fifteen minutes later I come back to the store and try to purchase my phone. The sales rep smiles and saying condescendingly, "Are you sure you have enough money for dinner now?" Do yourself a favor and do not visit this store if you want to be treated with any type of human decency. Unfortunately I don't remember the sales rep's name. read more

This place makes me hate I have Verizon... ran in close to 8 with 34 minutes to spare the salesman was ready to go.. He said it might take over an hour and I'm like let's get started then but who wants to purchase something that doesn't want to be sold... oh and the new one comes out next month so don't purchase it now. read more

Really slow service... be prepared to wait an hour on week day. Can't Verizon come up with a better, faster system for their busy retail stores? I feel like I pay a god damned small fortune in phone bills for even basic data. One of the sales associates was lazy and rude. I asked him to put a new screen protector on because mine broke for no reason. They really push those products, but honestly... use amazon for that shit. They make you feel like you can't say no... which is a really dirty sales tactic, but you definitely can say NO and should. You are the customer. Take the power! I still had to pay for a new "tempered glass" screen protector. It worked great for the 1 month I had it. (Sarcasm). The sales guy fucked up in applying it, twice and he just refused to put on another one when I pointed out the smudges under it. He's like you'll have to do it yourself because I can't. What kind of customer service is that? Damage it out and get me another one or get one of your co-workers to help! Clearly visibly messed it up. There's finger prints under my screen now. I just got pissed and left with the jacked up one. He tried to sweet talk me to make up for it. Nope. Didn't work bucko. read more

Went in to learn a feature on my phone. man came out from back room, took my phone from me and started walking away. I requested my phone back. he had long dirty finger nails, was rude and did not take time to listen to my needs. I waited until a lady was available and had she was grear in meeting my request. He stood by and when i was redirected back to him, I advised that i chose not to have his aid, that i felt he did not listen to my request. he became rude yelling that I wasn't listening to him, he was hostile and physically aggressive, so much so that employees had to hold him back from attacking towards me. I went back next day and spoke with manager. It has been over 10 days since incident, made several calls to have issue of hostile employee issue resolved and the manager has not done anything. read more

In my experience, Verizon's coverage is the best in Dallas. No dropped calls, strong data connectivity pretty much everywhere. My experience at the Irving store on MacArthur has been the opposite. Prepare to wait a while when going in, even when there are few customers. The staff reminds me of DMV workers. Slow and not at all interested in providing good customer service. When you do finally get served, it's more about up selling you on over priced extras (phone covers, screen protectors, etc) than helping you. If I could find an alternative with equal coverage, I would switch providers just to not have to deal with the staff. read more

I moved to TX just last month from CA and over the weekend my phone started acting up. My biggest concern was being able to call home when I needed to. I usually loathe going into Verizon to get anything checked out, because I have only had negative experiences. Not only was Chuy and team understanding, helpful and attentive - he had my issue identified and a new phone shipped out over night!! This was the quickest and easiest service I have ever received at a Verizon throughout my 12+ years as a customer!! The team was funny and engaging and I will absolutely be back!!! People usually write reviews to complain, so I wanted to take a minute to say THANK YOU to the team at MacArthur Park last night - what a great job you guys did!! read more

Very happy with our upgrade!!!! We had amazing help from Richie!!! Explained everything very well and defiantly made my experience a great one!!! We are all excited to have upgraded phones !! Great customer service Richie & Zach!!! Y'all rock!!! read more

Very rude staff and 0% helpful. If you expect any kind of customer service don't visit this branch, you will find only insults there. I would give this location zero stars if that was allowed here. We lived in valley ranch for close to 10 years now and went to that store many times in the past, but I think this bad service is a recent change. May be new bad manager hiring reps like himself. They didn't offer any information on their own. It was like interrogation, us asking them questions and them reluctantly answering. When the phones we wanted were not in stock, they didn't offer to get them shipped or check if other stores in Dallas had them. Nothing. They just said they didn't have those at this store. Finally when we got the phones shipped to our house and took them to the store to get stuff transferred to new phones, they were downright insulting. They suggested apps that we could use or transfer them somehow, but didn't once say, we will help you. On top of that they were saying even a 5 year old should be able to do that. I think helping customers is against the policy of this store. read more

I don't have time for shady ass people and will for sure find some here. They'll be nice when you give them business but act like bitches when you go back for help. Do yourself a favor n never buy accessories here because when u try to return a product or even try to resolve an issue, they will belittle you. Go to amazon where you will be taken care. read more

I went to the store at n MAcarthur for device. The manager Stephen is told me over the phone that they do not have any Note5 in stock and will have to order online, which I was ok for, but when I went to store, suddenly he finds one. So, did you lie on phone? He was free but he did not log in to system and help me, as according to him he does not have codes to use the system. After a long wait I got a rep Bernado who was very rude and has a attitude like people are stealing the phones. Common man.. we are paying for the device and not from your pocket. He didnt even ask for accessories after phone is purchased, no greetings, nothing. I was the one who was talking to him, but he was not budging. Even when I was paying for the phone, I wanted to pay it with Apple Pay (it is my choice how I want to pay), but they were not ready to try for it, saying that it wont work. Again, I am not stealing anything here, just paying with my choice. Try to respect your customers and treat properly. read more

Hey everyone sorry for the long rant but just as an FYI... if you hear a Verizon commercial saying they have total mobile protection take it with a grain of salt. Their truth in advertising leaves much to be desired. Your total mobile protection plan and repair in your home/office is only as good as your zip code. The 4th largest state of Florida only has 5 repair zip codes...all below the Broward County Line. If you have a Samsung Galaxy 7 they will refuse to repair it and only offer a replacement if you live outside a zip code they don't service. Now in Texas they have a few more...we are bigger but they can't repair on site the front and back screen. That requires a replacement phone, that they are going to charge you $149 to replace that will be but back into circulation once you send it back to them and they repair it, but please note the screen repairs are 1/3 of the cost. I would recommend anyone who has a Costco near them to go to them first and purchase your device and insurance from them. You will still pay Verizon for your device monthly but the insurance company they have is cheaper and a lower deductible. Lesson learned for me. Asurion insurance is horrible and do not use it if you have an alternative. Verizon was zero help and I have purchased my last device from them and will be looking into moving my wireless service. read more