This is for AERIE (couldn't find it in yelp). Wow, listen I know maybe I'm not the target…read moredemographic. I'm Asian and maybe don't look like the stereotypical AE shopper but there's no need for the up and down looks. When I went to front to collect my online order, they (this blonde girl) kept asking me to verify my identity even after showing them the email. (Why?) Okay, sure maybe it's their job to ask like 4 times. Maybe I'm reading into too much. Then after, I asked if I could go try on the clothes to make sure it was all fine. The lady rudely said "Yeah sure but I'm gonna mark it as picked up so if something doesn't work you're gonna have to just to a return." with a rude undertone and didn't even show me where the fitting rooms were, I had no clue I just wandered around looking for it. She also seemed annoyed and rolled her eyes at me. Like sorry I want to make sure the stuff I get actually fits before leaving? At other AE stores, they typically let me try it on then if everything's okay, they'll mark it as picked up. And they're actually nice about it!!! Even if this is right way to do it and the other stores have been doing it wrong, there's no need to be rude. The shorts I tried on were too big so I went to return them, when I got out of the changing room, all the employees left and I stood at the check out line for like 10 minutes before looking for someone. I get if you're having a rough day but don't take it out on people just trying to go about their lives, please. There's no need to ruin others days too.

I ordered a whole bunch of underwear and they all came unraveled in the wash after just a handful…read moreof washes. I called them, they acted like they would help me. I sent them the product and then they took about two months only to come back and say the return is denied because the item is not new with tags. So they don't stand behind their quality and they don't care about customer satisfaction. Don't waste your money. They think they can stand behind a reputation that was built on values that they no longer uphold. It's like a bait and switch.

We had such an amazing experience at Scrubs & Beyond thanks to Emoree! We actually flew in from out…read moreof town specifically to shop at this location, and she truly made the trip worth it. Emoree went above and beyond to help us find some very difficult scrubs. She searched everywhere, checked multiple options, and didn't stop until we found exactly what we needed. Her patience, dedication, and positive attitude made the whole experience stress-free and enjoyable. Customer service like hers is rare these days, and she made us feel valued from start to finish. If you're shopping at Scrubs & Beyond, definitely ask for Emoree -- she will take great care of you! Thank you again, Emoree, for your outstanding service. We truly appreciate you!

Came here when I got off work. Arrived to location at 1702 and sign on door said "returning at…read more1800" . Stayed in the area came back at 1802. Ive been standing out here for 20+ minutes while 100 degrees outside waiting for said person to return. No one ever showed up and this location closes at 1900. Smh. Very unprofessional.

Jus so love the vintage vibe going on in their display windows! So now I have to think - how many…read moredays till Christmas? Well this store has something spectacular for everyone on your list!

Just flew in on a Sunday and I came straight here from the airport. I really wanted a hot stamp…read morefrom Texas. I was so lucky that they were able to do it in 30 minutes, whereas if it's so busy, you have to come back the next day. I'm here on a business trip and I don't have the luxury of coming here the following day. But the employees were nice and were able to do it.

I fly all the way from Orange County, CA for the insane heat that Larry, Scotty + Chef Ian cook up…read morein the Private Selection kitchen of dead stock delight. In the days of fakes EVERYWHERE online, it's great to be able to step into PLEASE come home, and actually touch, feel, and fondle the best in YEEZY, Nike Dunks, Jordan's, SUPREME, BAPE, BBC, Ice Cream OFF WHITE and rarities you've only seen on YouTube. I've been following these boys from their days at Status, and every season, somehow they find a way to keep leveling up. Be sure to subscribe to the Private Selection page on YouTube because that's where Chef Ian + the crew leak all the heat before it drops in-store. In viral times like these, all PCH swag support staff dons dripping face masks to ensure the health and safety of all their streetwear patrons. If you're at the Galleria look for the line stretching out the door on the 3rd floor directly above Grand Luxe, the boys at PCH-LA will take good care of you. Can't wait to get back to Dallas and get swagged up again...

Hands down best selection in Dallas with top notch customer service. Would recommend to anyone.read more

I walked into Christian Louboutin excited to purchase my first pair of Louboutins. I was assisted…read moreby a sales associate named Maya. I normally wear a European size 37. During the fitting, Maya had me try sizes 37, 36.5, and ultimately recommended a size 36. I repeatedly told her that I normally wear a size 37 and had never purchased a size 36 shoe in my life. "Are you sure?" I asked. She assured me that the shoes would stretch with wear. As a first-time Christian Louboutin customer, I relied on her professional recommendation and purchased the size she selected. Although the shoes felt acceptable during the brief carpet try-on inside the boutique, the true fit became apparent only during ordinary walking after I left the store. Within about 15 minutes, my toes became numb and painful blisters began to form. I returned and explained that the size Maya recommended was causing numbness and blistering. I requested help because it was immediately apparent that the shoes were not wearable under normal conditions. Instead of reassessing the fit or discussing an exchange into a larger size, Maya informed me that because the shoes had touched outside pavement they could not be exchanged. She then directed me to a specific shoe repair shop across the street to have my brand-new shoes stretched. This is upsetting because customers can't realistically determine whether luxury heels fit properly by walking only a few steps on carpet. The fitting problem became apparent only during ordinary walking, which is how the shoes are intended to be worn. Many customers would have no practical way to evaluate the fit otherwise. Having just been told that an exchange was not possible, I followed the solution the boutique offered and went directly to the repair shop Maya recommended. I left the boutique crying after spending over $1,000 on my first pair of Louboutins and feeling that my concerns had not been meaningfully addressed. After returning home, I researched the 'Hot Chick' style and found that many owners report sizing up by half or even a full size because of its narrow toe box. I wish this had been discussed during my fitting, especially after I repeatedly explained that I had never worn a size 36 before. This experience was deeply disappointing because I trusted the boutique's expertise. I disclosed my normal size, questioned the recommendation to size down, relied on the assurance that the shoes would stretch, returned promptly after discovering the problem, and instead of receiving assistance with the fit, I was directed to alter a brand-new pair of shoes. I hope Christian Louboutin reviews its fitting process at this boutique so that future customers receive the level of guidance, care, and support that should accompany a luxury purchase.

Our SA Victoria was so sweet and helpful! She took care of us right away and made sure we got the…read moreperfect fit for my mother and laws feet! Love this store

I usually go to another Soma location in Plano. I decided to try this Preston/Royal location. I had…read morereceived an email that today is the last day for the VIP 40% off everything reward. I needed some more pajamas and absolutely LOVE the wide elastic waistband in the cool nights pj pants. I like the flexibility of buying separates for the tops and bottoms. The selection was good and I found what I was looking for in a couple different prints. There were a lot of people in the store and I saw someone at the register (Abigail per my receipt) and also the manager. A few minutes earlier there was an elderly woman with a walker asking someone for help. I think she was feeling faint and was looking for a place to sit down. The manager got Abigail to help her and she kindly helped her to a comfy chair in the front of the store. The manager was off to get a bra out of the back, I think for an exchange. I just wasn't very impressed with the manager. She was so "hands off" and not really contributing to helping people. Another customer ahead of me was curious if she still was a member to qualify for the 40% off. Abigail looked up her phone number and she was still in the system so she went off to shop! Then she called me forward as next in line. I told her she could go assist the woman sitting down but she said the register comes before assisting someone. I took the pj's off the hangers and she thanked me for doing that. She told me the full regular price and then after the 40% off, the total cost was much better! Overall a good experience but something about the manager's lack of assisting customers rubbed me the wrong way.

Love Soma and this location is super convenient. The ladies that work there were friendly and…read morehelpful on my recent visit (even though it was nearing time to close). I usually wait around for their end of the year sale. You can snag some really great deals!

I love this quirky store! It's a great place to come for a small gift for the weirdo, hipster,…read moreteenager, or child in your life. They have a great toy/puzzle section for kiddos. I love their novelty gifts and they have nice random jewelry. They also have a good variety of outdoorsy stuff, but to be honest that is never what I come for. It's a great place to waste some time, get small gifts or stocking stuffers, and maybe something fun for yourself.

Terrible service. I came in with a certain selection of shoes in mind. Sat down and noticed another…read morecustomer being helped and she was being helped. The worker walked up immediately after dropping off her shoes and he got my request. unfortunately both boxes were the same size though the box said otherwise. I waited 10 minutes for the worker to come back, but he never did. His coworker or mngr (tall guy) stood near by me without helping me. I thought I'd be a valued customer, but after waiting for so long I decided to leave. (He even looked in my direction, he wasn't assisting anyone btw). This is the second time as well.

Amazing assistance from the Store Manager Erin today repairing my Hybrid Check-In! Thank you!read more

Super awesome customer service from Chi and Angelo. Totally cool guys and got the job done…read more I brought in my 3 year old essentials trunk plus with some zipper damage maybe beyond repair and a slight crack on the side. I was thinking maybe they would give me some credit and I'll just buy a new one, I love Rimowa even though I felt it should have that crack from the first two months of use. But don't blame Rimowa, blame the airlines, they don't care even if you're the top status and worst because they allow me 70lbs per luggage and I fill it up, so too heavy perhaps. But anyways, Chi surprised me and said they are just going to replace it. Wow beautiful and an early birthday present for me 2/21! Angelo gave us a chinese new year gift as well, such another great surprise, and I'm the year of the snake! I work often in Dallas and will be back shortly. Now I will make it a point to buy at this store even though I live in Phoenix. Love these guys! Didn't get the gal's name, but she was very knowledgeable and professional as well! Be back soon!