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    Soma

    3.2 (14 reviews)
    Open 10:00 am - 8:00 pm
    Updated a few days ago

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    2 months ago

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    The RealReal - Dallas - Broken necklace

    The RealReal - Dallas

    2.0(52 reviews)
    5.1 mi

    The RealReal reached out and worked with me on a repair credit. Very thankful they decided to help…read morewith my purchase.

    I referred 3 close family members to open consignment accounts, and each account was set up with…read morethe direct, in-person assistance of one of the store's luxury managers, who visited our home to help with setup and was present for the consignment intake on every account. Everything was done transparently and never against any policy we were told about at the time. Despite this, all 4 of our accounts were closed without explanation. We have total $850 site credits across all 4 accounts which are unused and now lost. When I raised the issue with the employee who helped set everything up and with the store manager, both told me they would help to try to get the accounts reactivated. Instead, the only response I ever received was a corporate email stating my account was closed, that I no longer had access to any services, and that I was not permitted to contact any employees or visit any store, consignment office, or pop-up location. Outrageous. To make matters worse, when my consigned shoes were returned to me, the original shoe box was badly damaged -- which affects the resale value of the item. I have before and after pictures with timestamps as proof. Luckily I also saved the message history, documenting the account setups and consignments, facilitated by their own staff. To be treated this way and to have my item's box damaged on top of it -- is unacceptable. I'd think twice before trusting this company with consigned items or referral programs.

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    The RealReal - Dallas
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    Clotheshorse Anonymous - We are conveniently located in Dallas in the Preston Forest Village.  Est. 1974

    Clotheshorse Anonymous

    3.7(116 reviews)
    0.8 miNorth Dallas
    $$
    Women-owned & operated
    Locally owned & operated

    I've been shopping at ClothesHorse for almost two decades. Even after moving to Houston 10 years…read moreago, it's still my first stop whenever I'm back in Dallas. Few of the longtime employees remaining truly understand what has made Clothes Horse a Dallas institution. They greet customers, offer assistance, acknowledge people when they enter, and create the kind of upscale shopping experience that keeps customers returning to this gem of a store. Unfortunately, some of the newer employees don't seem to share that same customer-service mindset. The atmosphere feels different, and some of the attention to customers that once set the store apart appears to be fading. With that said, my loyalty to Clotheshorse runs deep, and I continue to have great respect for the manager and the few longtime sales associates. I'm hopeful that the store can recapture the level of service that made it so special for so many years. I'll keep giving it another chance because Clotheshorse has been one of my favorite Dallas shopping destinations for a very long time.

    This was my first time consigning items at this store, and I was heavily debating doing so after…read morereading other reviews. The first time I came to this location, I went into the store portion. I was greeted politely and directed around the corner to the back, where the appraiser is located. That day, my interaction with that lady was uncomfortable. She had a condescending tone and a bad attitude. She even said one of my items was "jacked" and refused to take it. Overall, it felt like my presence was an inconvenience for her. Against my better judgment, I let her take the other items. Fast-forward about a week, and I decided to pay a small fee to retrieve my items from the store. Once again, I was promptly and warmly greeted by the store staff, who directed me to the appraiser again. It was the same appraiser that was present previously. Again, my presence is an inconvenience to her. I tell her why I'm there, and she tells me to go to the store portion. I tell her they directed me back here, so she calls the store staff via her phone and refers to me as a "little girl." I went back to the store portion and the same staff apologized for the miscommunication, and began helping me retrieve the items I had previously agreed to consign. The remainder of my interaction with her was very pleasant. It is quite disheartening writing a review like this, considering my only reason for doing so was the negative experiences I had with a single person.

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    ReThreads - Plenty of colorful patterns

    ReThreads

    2.8(72 reviews)
    1.0 miNorth Dallas
    $$

    I first consigned with ReThreads in 2015 and continued to do so for about four years with clothes…read morefrom my and my husband's closets. The staff was a joy to work with and the checks I received for items sold was certainly worth it. NOT ANYMORE. I took a basket full of items recently and a separate bag of wooden hangers so I could hang them up before presenting them for review. As I walked through the door, I was first chastised for not having them on hangers (I should have walked out immediately), but instead pointed out that I had a bag with hangers and was going to put them on hangers for her to go through the clothes. I was by myself and it made it easier for me to carry in the basket, then the hangers. With a cursory glance at the first three items, she rejected the entire lot of designer labels. ReThreads is not the same- at all. It is unfortunate. It was once a great destination to sell and shop. I don't know if it changed ownership, but the former staff is what created returning customers. I miss the former employees.

    DO NOT WASTE YOUR TIME. Very arrogant and rude woman. I brought clothes that were in very good…read moreconduction. She was so insulting saying I have clothes from Walmart. I DO NOT SHOP WALMART. Most of the clothes were from Nordstrom. DO NOT BRING YOUR CLOTHES JUST TO BE INSULTED BY THE WOMAN WITH A FOREIGN ACCENT. I will never be a consumer at their store.

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    ReThreads
    ReThreads - Very neatly organized

    Very neatly organized

    ReThreads - Tons of options for everyone!

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    Tons of options for everyone!

    Soma - womenscloth - Updated August 2026

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