Kelly was so helpful and took her time with us! She showed us the best options for us and was very friendly. We will be coming back. Thanks Kelly :) read more

This store is absolutely terrible. It's so bad that if I want to shop this brand, I actually do the drive to Southlake ever since they put Stacy as the manager here the whole vibe has changed and she's just completely rude to every single person that walks in the door. Legacy west is such a beautiful area. It's very odd that they would allow such a rude manager to run this location. I did a return five weeks ago called Fabletics to ask where my return money was since it still hadn't been refunded to my card and they said they had no knowledge to my return thank goodness I kept the receipt from the return. read more

A friend introduced me to the online-ordering of Fabletics, and after my first two pairs of leggings in two different sizes didn't fit me properly, I decided to go into the store to try on some other styles. Also, there were some shoes and other accessories I was interested in trying on before buying. First, let's get this out of the way. The store doesn't carry any of the shoes, so that was a bust. I tried on probably 8 different styles of leggings. I found that for different styles I was a different size, which is a frustrating shopping experience...especially for a stretch product like leggings. In wearing the leggings, I find how they fit changes as you wear them/move in them, so I found myself doing a lot of dancing in the dressing room. In my size (L-XL) they had very few color options available in-store. So I had to try on colors I really hated just to get a sense of the style, length, and fit, and make notes of the ones I liked to later purchase online. It would be helpful if they offered "tall" sizes, or "even higher waist" versions, since I think my long torso is to blame for the high-waist leggings not really working like others do. I found the sales reps in the store to be odd. They were overly cheery/pushy sometimes, and then would completely disappear. The touchpads inside the dressing rooms would be cool if they worked. I requested help and different sizes a couple of times, and it never came. Also, when I came to the store I was wearing a pair of Fabletics leggings. I told one employee the challenges I was having with those leggings (they keep sagging even though they are supposed to be high-waisted) and if there were other leggings that might fit my body type better. She didn't give me any helpful feedback on other styles, and said to try a larger and smaller size of the same legging and see if that fixes the problem. This store does carry sports bras, which I was excited to try on. Unfortunately they really aren't made for women with larger chests. The "maximum support" bras give me low-to-medium support. In-store, they offer very few options for XL-sized sports bras, although there were many styles and colors available in XS, S, and M. In the style of sports bra I liked the most, there was only ONE available in the entire store and was covered in dust as it had been laying on top of a display that had clearly not been cleaned in weeks. There were a lot of cute tops I was interested in, but the styling was quite weird on me. The styles seem to be intended only for thin people with shorter torsos to wear. This theory was reiterated by the fact that I could find very few tops in the store in my size. Overall, I don't feel confident this store or this brand caters to women of my size. None of the tops and most of the leggings didn't fit right and are not flattering for my body type. It seems like some of the patterns were made for XS and just made bigger for larger sizes, which is always a recipe for disaster. The store had very few options for me to try on, and the whole point of me visiting the store was so that I could buy more from them online. Although I like some of the clothes they make, it's not for me, and I would recommend other women that fall in the large or above size range to seek another store. read more

Fabletics - Retail store - Women's Clothing Near Me - Plano, Texas

went in on a Saturday and got amazing service from Karm she did amazing in helping us she went above and beyond to help us. when you go in ask for Karm read more

I figured since I was done with LLL, that I would give my business to fabletics. They have a woman sitting outside with a mask on, with no one around her. I walk in and there are three or four store clerks and no customers. I start to look around and the mask enforcer, I mean store clerk comes to me to tell me I have to have the mask around my nose (remember there is no one in the store and my mask was right at the tip of my nose). I don't want to argue with her that no I don't. So I just leave. Peace out. Another one bites the dust. And to respond to your comment: The mask "mandate" has no basis in science. Regardless of my feelings on the subject, if you read the order, it states to wear a mask if you are not able to be six feet apart from someone. And you have no idea if I have a medical condition that precludes me from wearing one. I wonder if this is the hill you want to die on. read more

Great products and even better customer service. This store is always in stock and the associates working will take time to help and recommend perfect choices. Good store and great staff! Highly suggest their app and becoming a member. read more

Kiara ( sorry if I spelled it wrong) was absolutely amazing. It's been a long time since I've had this kind of customer service! Please appreciate her as she is an amazing asset to your company!!! read more

I am really upset with the service here. I've waitlisted ahead of time. I only knew to do this second time around because first time around I waitlisted in person at store and walked around Legacy West. They said they'll give you a text when they are ready for you. However, they are not consistent. Second time around, I waitlisted ahead. The wait time became 5 minutes so I walked back to store. I noticed a line outside so was very confused. I spoke with lady up front. She said I'm sorry but there is no waitlist currently. It's upsetting they weren't able to notify those waitlisted. Horrible customer service. She told me to just line up in current line. I decided to call store. Spoke with another lady who told me they are using waitlisting online but also line outside. I don't know how that suppose to work. This was my first time with intent to shop here. I'm very upset. In total, I spent 30 minutes waiting in line and decided to leave. It's a small shop so lines do take a while here. This all happened during COVID time so they couldn't have all customers inside at once. read more

Went here with the girls. We found so many cute things & with the 30% off with the VIP pricing we couldn't go wrong. The ladies who helped us were super sweet & were super helpful in the dressing room while trying things on. Since it was a busy day, we had to wait for a dressing room, but the wait wasn't too long & once in there we didn't feel rushed at all. Would go back on our next trip to Texas! read more

I bought some super cute clothes for my mom from Fabletics for Mother's Day and had to go back and make some exchanges. The gentleman who was helping me was so amazing as was the rest of the staff there. He helped me throughout the exchange process as well as with decision making and making sure I had the right matches. Not to mention they have tons of cute stuff right now in store. Cherry on top was the pride pins at the front , definitely will be coming to Fabletics more often. read more

Love this store!!! Fabletics really stands apart from other stores and let me tell you why. Every single time I come here, the customer service is above and beyond! The employees who work here always have a smile on their face and they're ready to help! My most recent experience was this evening. My boyfriend and I stopped by and Kelly was SO SWEET and SO HELPFUL!!! Hire more people like Kelly! What makes me continue to come back is the wonderful customer service here. And the cute clothes!!! They also host workout events every weekend which is so great, and they're FREE!! I highly recommend Fabletics y'all! read more

I walked into the Plano store in the pouring rain, there were 5 employees and no customers. I had to exchange some clothes my husband bought for me online. The took the clothes and I said I would look around. None of them offered to help me, find sizes, ask what I was looking for. I had to ask how to get a dressing room and one of them said go talk to the other lady. I went to the dressing room with 5 items. No one checked on me. I needed to try a different size and no one helped. I had to go out and get it myself. Meanwhile there still were no other customers. I only found one thing I semi liked so went to exchange that and asked for a refund of the rest. They said no sorry it was already put to store credit and no way to reverse that. They were rudeh and not helpful. They really need some guidance and customer service training. We will cancel our subscription and never come back read more

I'll try to keep this straight to the point. Yes they want you to sign up for the membership. Yes it saves a ton of money when you are a "VIP" member. Compared to retail pricing. Yes it's cute stuff to wear to work out and lounge. They make it super easy to shop online.... You really do not need to go into the store once you know what size you need. Here are the reasons why I feel this location deserves 2 stars.... The level of service you get at this store is REALLY about who is there that day. When they have an event. They are happy cheerful, smiles. Very eager to help and happy to explain it ALL. Especially if they know you might sign up. On other days.... NOT so much. You will probably get someone who is trying their best to give you their "best" face but really they don't want to explain details. Especially their complicated return/exchange system. Oh lord! I won't go into it. But there is no such thing as "exchange". Only return and buy again. Which can get complicated with member/non member pricing, in conjunction with special "outfit" discounts. They act like you are suppose to know this stuff! When you are confused. Ask More questions about what just happened. They are not very friendly about it. No smiles then... I will say unless you can shop all online and avoid this store. Then proceed. Otherwise, plan to deal with the ever changing customer service here. read more

Fabletics - Women's Clothing Near Me - Plano, Texas

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I want to start by saying I LOVE Fabletics products, I own tons of leggings and sports bras that fit great, are super comfy, and I really like how their VIP program works. So this review has nothing to do with the products themselves, those are 5 star. The people who work at the Legacy West location though are always incredibly rude every time I come in. Never once have I been greeted by anyone and when I ask an associate questions or need to make a return, they act like it's a huge inconvenience. I was in the other day to make a return and had a couple questions about a certain legging I was hoping they would have in stock, and the associate rushed me and visibly rolled her eyes at my questions, just trying to get through to the next customer. I understand now in particular is a very busy time of year, but I get this same treatment every time I'm in this store. Bottom line, I just wish Fabletics as a brand cared a little more about who they were employing. I love their products and everything the company stands for, but it sucks being treated like an inconvenience every time you walk into the storefront. How hard is it to just be friendly? read more

My purchase was actually in December 2018 but the leggings have been amazing and worthy of posting.

If only I could look as sexy as Kate Hudson just by wearing all her adorable clothes! I can at least pretend while I work out in one of the many stylish athleisure options available in store. The staff was very helpful and engaging and helped all the excited customers with recommendations on pulling the perfect outfit together. Prices are on par with Victoria's Secret and quality seems very good. Definitely worth a stop in! read more

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I had a great time, great customer service and walked out with a bag full! Will visit again.

I was contacted by Cathy via email. Basically the email stated "you didn't buy anything." My response was simply poor customer service. Just because we placed the winning bid 150 we are not allowed to exchange for something more stylish. In the future I won't bid on anything from Fabletics nor will I patronize their Plano store. The only upside is ALS received a wonderful donation. read more

I ordered a couple pairs of golf shorts for a trip 3 weeks in advance and was just informed that the shorts won't be arriving in time. I don't own many pairs of golf shorts so I was really banking on them coming in for the trip. I now have to go out and buy another pair just to get through the trip. Hoping they fit well because it's hard to find golf shorts that sit above the knees, but this will be my first and last order. 7-10 business days likely turning into a month is pretty upsetting. I would have paid for quicker shipping had I known the standard shipping was about a 2 week exaggeration. The service rep I spoke with even suggested that the shorts might not arrive at all. read more

Besides having amazing stylish and comfortable workout clothes, they always have great deals. I always feel good about purchasing and look forward to their monthly new collections. Highly recommend becoming a VIP member. It's not a fee to be a member! Ask questions if you're confused about how it works. Also love the store for all the fitness events they host. Such a good spin on getting your sweat on and shopping. read more

I absolutely love this place. I shop for workout clothes all the time online, but was super thrilled when they finally opened a place literally down the street from me. I guess that could be both a good thing and a bad thing. The staff members here are always super nice and helpful. They have quite a large selection of items. Most of the time, when an item is sold out online, I can stop by here and most of the time, it will be in stock. They have the same sales, so it's great that I can try on what I would think I like instead of having to guess and order them on a whim. The items here are very true to size. I love how they have super cute sets you can buy at a lower price. They also have separate items. You have the option to mix and match anything. There's a membership that they ask you to sign up for, and for me, I think it's extremely helpful. I started with buying online awhile ago so I signed up on there. You basically get discounted items which is shown on the tags. Every month, you log in to your account and have the option to skip the month so you will not get billed. They will send you an email reminder, but if you forget, you can always use that credit to purchase more clothes. The credits never expire so it isn't too bad, especially if you know you will purchase here again. Overall, this place is great. I love the concept and the store is quite cute. read more

Love that Fabletics opened a store. Although their sales aren't as good as their website I still like going in and browsing! Staff are attentive and store is well kept and organized. read more

LOVE the sales associates represent REAL people. So tired of lululemon size xxxs asking me do we carry your size!! Love Fabletics.

i absolutely love the staff here!! i get my monthly member credit and i am always excited to go in and find new tops!! they always have super cute stuff. i love the quality and definitely recommend read more

5 stars is simply not enough! I was helped by THE KINDEST employee named Chloe and she made me want to never shop shop anywhere else. I was a little insecure after trying on a few items but Chloe hyped me up and encouraged me to make a purchase and I have never gotten so many compliments on a pair of leggings. Truly one of the best shopping experiences I ever had, whatever she's being paid she needs a raise!! read more

Amazing customer service and friendly staff. I was able to get the outfits I needed without any problems!

I love this store, they get all of my paychecks. The membership is amazing, I love the way you can use credits easily in store when you shop patiently with associates. Will be back read more

What a great store! Everyone was quick to help and so nice. My wife found pants she loved, I hung out with our daughter on a comfy bench, and the air conditioning was blasting ice cold. They even have a military discount! read more

Ok, third time to this store and third time I am seriously disappointed. Let me just say when the staff treats you like you are a nuisance.....it's sad. 'Stephanie' gave me attitude and eye rolls every time I visited this site. Seriously? And when her coworkers are having issues with their handheld devices she tells them, "I'm not doing that" and walks away from helping customers. CRAZY. I will never visit this store again. Unbelievable that the staff can make you feel so horrible. Way to go Stephanie!! read more

if i could rate -5 i would. beyond disappointed and enraged by the way this company does business. i placed an order. read through the subscriptions fine print. i don't need that kind of service nor can i afford one. so. in order to not get totally f*ked by then for the month i canceled. tell people that when they cancel the subscription they don't get their ordere either. the money stays pending until you notice and call them. then the order will get canceled fr. y'all are scammers it's so gross. oh and they sent me a code for $10 off my next order like im gonna want to fork over more of my money to you money hungry b*stards. read more

I subscribe online but never thought they had a store! The quality of the items here seem better than the ones online but supposedly you can find your items online, call them and ask to try them in store. It's a very bright store and I definitely prefer to see and try on my items vs buying online! Lovely store! There were things I found here that I would never think I'd buy online. read more

Poor online customer service. Charged a monthly fee that was not approved. Very misleading ad. Spent time on the phone. Customer service rep would not give name. These monthly charges were not approved and have been disputed with the bank. Buyer Beware of online ad. read more

I usually shop online but popped in the store to see what they have. I saw these super cute leggings on the app and I needed them INSTANTLY! It was just me and some other lady shopping around; 3-4 employees were working. The other shopper had asked the worker a question then walked away and I went in to ask her if they had them in stock. Apparently the other shopper wasn't done so she cut in as I began talking. Which is fine no big deal. There were 2 workers standing next to me and she obviously saw I needed help then quickly turned around, sped to the other side of the store and started talking to her coworker.Totally ignoring me. So I just went on my business and tried to find them myself. I'm assuming the manager came out (because she was older and had a smile on her face) she asked if I needed help finding something. I showed her the pic and she went to ask the ladies at the front(same girls) if we had them. One of them replies with a smart ass comment and says "no that style only appeals to some people." I didn't ask your personal opinion, I wanted to know if you had them in stock. I took that very personal. The one who said it was walking away and just flat out rude!! I feel like these girls are very fake and it's obvious. I am not going back in that store again. Learn some respect. I understand you work in a retail, but if I'm coming to you for HELP don't degrade me and ignore me. Very unprofessional. So disappointed. Save your energy and buy online. read more

Oh my gosh this place is AMAZING!!!! I've had nothing but awesome experiences here and have highly recommended it to all of my friends. Kelly went above and beyond to fix an issue I had with an online order and could not have been any nicer. I will definitely be back soon!! read more

So today was a serendipitous experience at Fabletics! 1. I'm a huge fan of this brand to begin with and I went in looking for new sports bras (they have he best support and comfort for girls with big chests and small breasts btw 2. I used to work retail, I don't like being bombarded and followed around, and I honestly got the BEST customer service I've had in a while from MITCHELLE (Michelle?) rocked my socks off. She let me know about the sales but didn't feel like she was selling me! She gave me room to shop on my own, and was honest when I asked about fits and comfort. She GOT ME, and she knew what she was doin... 3. Their fitting rooms are super nice, they use tablets to communicate and I loved it, when I asked for sizes or colors she was right on it! What got me the most was, when I came out of the fitting room, she was there to ask what I liked and why. She wasn't assuming a sale or trying to coax me into what I didn't like, she was asking. I asked her about capris too (on sale as well) and she gave me HONEST opinions! I ASK about fits, in retail- nobody knows your product better than you and not taking advantage of that is just a loss. I tried on all of her recommendations, and loved all of them... Honestly, I didn't expect to go in and have such a personal experience. I'll be back, and I'll be looking for Mitchelle to help me again! read more

Cute store, cute clothes, poor quality. The sales employees were friendly and the clothes were fun designs. I ended up buying 5 outfits. I had never worn fabletics. I always wear lululemon and athleta. The first time I wore the leggings to workout, they started piling and the color wore off in certain spots. I was weightlifting and where I was slightly rubbing against the machines and during sit-ups on a mat the color wore off in those spots. The pants went from black to white like the color was painted on. I had not even washed the pants yet. Then the fabric was piling and small pieces were shedding. I wear athletic clothes daily and probably have 40 outfits. This is the first time that has ever happened to me. Shame because the styles are cute and comfortable otherwise. read more

Great customer service and I really love the product! The product is a great deal for membership pricing- good quality!!

My mother and I stopped in today and had a great shopping experience. The sales associates were all very kind and helpful, even though I was being very indecisive. They matched the price for an online item and processed an online order with free shipping for me when they didn't have the item in stock. I liked being able to try items on instead of ordering them online. read more

Walked in here on a late afternoon on a weekday. They weren't busy, maybe half a dozen customers were in there. I looked around and was puzzled by the organization. I must have circled five times. Not one of the girls who worked there approached me even though I was clearly looking and clearly couldn't figure out where to start. I tried making eye contact but was utterly ignored. There was a grumpy girl at the register and I was trying to get her attention--she walked away. I am not used to this kind of shopping experience. I easily spend $400-500 at Lululemon and about $200-$300 at Athleta when I shop for workout clothes. I play multiple sports and go to the gym, so I am always shopping for cute but functional clothes. I was ready to buy something if it caught my attention and fit my need. I saw that their prices were very affordable. However, I am baffled by the lack of acknowledgement and lack of customer service. I guess they didn't want my business and you know, I will take it back to where I am greeted and assisted. read more

I will not buy from here AGAIN, seems like people who are not members get a better benefit from us that are actual members. I feel like the promotion is not fair and we all do not get treated the same as other, I don't always leave reviews but today I had to. Mona "assisted" me and told me that the credits I had accumulated I could not use them to buy sale items, my answer was why not? is my money, those are my credits and here is when I want to use them. Basically she said I Had to use my regular credit card to make that purchase, for that fact I cancelled my subscription immediately since I had 5 credits saved up, and while someone else is paying 9 dlls for a pair of shorts I paid 24.95 for being a MEMBER!. Please do not subscribe, wait for their sales if you want to but dont accumulate worthless credits you will probably not use unless you pay what they call "VIP" price instead of their "sales" price like everyone else!. read more