During busy holiday shopping, the associates of this store were so great and chill. Brought a…read moreRenown zippered hoodie from San Francisco to Dallas to exchange for different size. Associate found my size on a store mannequin and was great about stripping it to give to me. Store is very well run

My daughter and I went to Alo yesterday and had hands down the BEST shopping experience with…read moreAustin. I looked at their nice sun visors as I just started playing tennis. White and black were available; Austin said they had pink ones in the back, and my face lit up like a kid on Christmas. He went to the back and grabbed 2: one for me and one for my daughter. He was SO sweet that I had to hug him! He knows his merchandise, has REMARKABLE customer service, and has left an everlasting impression on the brand and Austin's customer service. Thank you, Austin. You TRULY are a light that shines positivity on the ones you meet!!!

This is for AERIE (couldn't find it in yelp). Wow, listen I know maybe I'm not the target…read moredemographic. I'm Asian and maybe don't look like the stereotypical AE shopper but there's no need for the up and down looks. When I went to front to collect my online order, they (this blonde girl) kept asking me to verify my identity even after showing them the email. (Why?) Okay, sure maybe it's their job to ask like 4 times. Maybe I'm reading into too much. Then after, I asked if I could go try on the clothes to make sure it was all fine. The lady rudely said "Yeah sure but I'm gonna mark it as picked up so if something doesn't work you're gonna have to just to a return." with a rude undertone and didn't even show me where the fitting rooms were, I had no clue I just wandered around looking for it. She also seemed annoyed and rolled her eyes at me. Like sorry I want to make sure the stuff I get actually fits before leaving? At other AE stores, they typically let me try it on then if everything's okay, they'll mark it as picked up. And they're actually nice about it!!! Even if this is right way to do it and the other stores have been doing it wrong, there's no need to be rude. The shorts I tried on were too big so I went to return them, when I got out of the changing room, all the employees left and I stood at the check out line for like 10 minutes before looking for someone. I get if you're having a rough day but don't take it out on people just trying to go about their lives, please. There's no need to ruin others days too.

I ordered a whole bunch of underwear and they all came unraveled in the wash after just a handful…read moreof washes. I called them, they acted like they would help me. I sent them the product and then they took about two months only to come back and say the return is denied because the item is not new with tags. So they don't stand behind their quality and they don't care about customer satisfaction. Don't waste your money. They think they can stand behind a reputation that was built on values that they no longer uphold. It's like a bait and switch.

I agree with the recent employees who aren't what it use to be. I've always enjoyed shopping that…read morestore and this afternoon, I've discovered that the price scanned at register does not come out correctly. I've bought same items on 2 different occasions - today and less than one weeks back. All items have tags with sale price of $22.97 but when scanned at the register, it will pick up sales price of $33.97. Talked to the cashier and he would not adjust and told me that it was priced correctly

Unprofessional and unhelpful employees. Poor customer service. Won't stand behind their brand or…read moreproducts. Avoid!

We went here with a mission today. This area is a beautiful place, and it usually ends up taking…read moreour money one way or another. My wife has the shoes, now she wanted a bag with the signature red coloring. The staff there was pleasant, the lady helping us was more helpful once she learned we were not there just to look and touch, that's the perception I got anyway. The bag my wife originally wanted wasn't in stock for the color she was leaning towards, but the attendant pointed out a beautiful blue bag, very pretty, and it was decided she wanted that bag. The care they put into making this an experience is very nice. Making sure everything is good, placing the product in the special cloth labeled dust cover, placed in the box, wrapped in ribbon, placed in the carry bag which is actually a hefty bag, then the receipt goes into what looks like a Thank You note. Very nice experience. The place itself is very pretty and elegant. We enjoy coming here.

I walked into Christian Louboutin excited to purchase my first pair of Louboutins. I was assisted…read moreby a sales associate named Maya. I normally wear a European size 37. During the fitting, Maya had me try sizes 37, 36.5, and ultimately recommended a size 36. I repeatedly told her that I normally wear a size 37 and had never purchased a size 36 shoe in my life. "Are you sure?" I asked. She assured me that the shoes would stretch with wear. As a first-time Christian Louboutin customer, I relied on her professional recommendation and purchased the size she selected. Although the shoes felt acceptable during the brief carpet try-on inside the boutique, the true fit became apparent only during ordinary walking after I left the store. Within about 15 minutes, my toes became numb and painful blisters began to form. I returned and explained that the size Maya recommended was causing numbness and blistering. I requested help because it was immediately apparent that the shoes were not wearable under normal conditions. Instead of reassessing the fit or discussing an exchange into a larger size, Maya informed me that because the shoes had touched outside pavement they could not be exchanged. She then directed me to a specific shoe repair shop across the street to have my brand-new shoes stretched. This is upsetting because customers can't realistically determine whether luxury heels fit properly by walking only a few steps on carpet. The fitting problem became apparent only during ordinary walking, which is how the shoes are intended to be worn. Many customers would have no practical way to evaluate the fit otherwise. Having just been told that an exchange was not possible, I followed the solution the boutique offered and went directly to the repair shop Maya recommended. I left the boutique crying after spending over $1,000 on my first pair of Louboutins and feeling that my concerns had not been meaningfully addressed. After returning home, I researched the 'Hot Chick' style and found that many owners report sizing up by half or even a full size because of its narrow toe box. I wish this had been discussed during my fitting, especially after I repeatedly explained that I had never worn a size 36 before. This experience was deeply disappointing because I trusted the boutique's expertise. I disclosed my normal size, questioned the recommendation to size down, relied on the assurance that the shoes would stretch, returned promptly after discovering the problem, and instead of receiving assistance with the fit, I was directed to alter a brand-new pair of shoes. I hope Christian Louboutin reviews its fitting process at this boutique so that future customers receive the level of guidance, care, and support that should accompany a luxury purchase.

Amazing assistance from the Store Manager Erin today repairing my Hybrid Check-In! Thank you!read more

Super awesome customer service from Chi and Angelo. Totally cool guys and got the job done…read more I brought in my 3 year old essentials trunk plus with some zipper damage maybe beyond repair and a slight crack on the side. I was thinking maybe they would give me some credit and I'll just buy a new one, I love Rimowa even though I felt it should have that crack from the first two months of use. But don't blame Rimowa, blame the airlines, they don't care even if you're the top status and worst because they allow me 70lbs per luggage and I fill it up, so too heavy perhaps. But anyways, Chi surprised me and said they are just going to replace it. Wow beautiful and an early birthday present for me 2/21! Angelo gave us a chinese new year gift as well, such another great surprise, and I'm the year of the snake! I work often in Dallas and will be back shortly. Now I will make it a point to buy at this store even though I live in Phoenix. Love these guys! Didn't get the gal's name, but she was very knowledgeable and professional as well! Be back soon!

Elizabeth was very helpful for my wife. Welcoming store. I didn't get any boots but the comfortable…read morechairs and complimentary beverage are worth five stars. These boots are made for waiting.

Great shopping experience!…read more Welcoming store layout off the lobby at the Thompson Hotel. Large boot inventory and lots of jeans, shirts, jackets, vests, and more ... I thought the two person staff (see photo) was very welcoming, knew the inventory, were customer service oriented, and added to my shopping experience. I bought a shirt, which was well received at the party I attended last evening. Pricey ... a bit ... but well worth it ...

I've been trying to get in contact with Kendra Scott for several months now through both email and…read morephone, but I haven't received a response. I'm reaching out because I have a necklace that has tarnished despite being properly cared for. I never wore it in water, while working out, or to bed. I took great care of it, which is why this is frustrating especially considering these necklaces are not inexpensive. I'm disappointed that it tarnished so quickly and would appreciate an explanation or assistance with a possible solution.

I visited recently while shopping for my sisters birthday. I was driving by and noticed Kendra…read moreScott's name on the building and got so excited to stop and see what great products I knew I'd find. You see I fell in love with the brand's products while attending a Dallas Cowboys game a while ago and loved seeing the brand partner with Target and later was thrilled to see Mrs.Kendra Scott herself on Shark Tank. The Yellow Rose store location did not disappoint! The staff is so welcoming and warm. They greeted me at the door and instantly began determining if I was a just looking or destination shopper. They offered me drinks and began to explain more about the over 160 store locations that serve customers as well as the newest brand extension: Yellow Rose. As a native Texan it felt like home. I made an instant connection with an associate who formerly lived in New York and moved here for family. She talked about family and Texas life and how excited she is to work for Kendra, having had recently met her, and being a part of the Dallas team. How rare it is to speak to someone who loves the people and place they work. She showed me so many items and asked more about my sister. She even showed me the next piece she would be getting and the range of great prices for items of various styles. The location offers onsite engraving as well to customize and level up the experience even more! As a third generation farm owner it felt like home. Yellow roses are symbols of friendship- that say "I care about our relationship" and I truly believe the brand and store embodies that here in Dallas.

My wife and I had the pleasure of working with Noah on our most recent purchase. Noah was…read moreprofessional, courteous, knowledgeable and very responsive to our needs. We will definitely seek him out when it's time for our next purchase!

I don't usually post my high end purchases on social media, but I'm going to make an exception this…read moretime because the service that I received was beyond exemplary. Steven Nguyen was the client advisor that helped me. I told him that I was there to get my bag repaired as the print was rubbing off. He asked me how long I had the bag and I replied that I had it a little over a year. He got my info and pulled up my account on his iPad. He had to take the bag into the back to do an ink test. I guess that meant an authenticity test? Everything checked out. I turned in my old bag. He had me fill out a few forms and said that a new bag would be sent to me in about two weeks, since I only had the bag a little over a year. I was in and out of the store within 15 minutes. There are only six Goyard stores in the US, which makes it hard to take your bag into the store to get it looked at. I really wasn't sure what kind of response I was going to get or if they would stand behind their product. I was a little nervous walking into the store. Steven was so professional and totally calmed my nerves. Sure enough I received my new bag yesterday, a little under the two weeks that he said. It was packed immaculately. They even sent a dust bag and paper bag, so it was the whole set. I really appreciate that. I wasn't sure if I was going to purchase any more Goyard items after that defect with the bag. However, since they stand behind the products I will be purchasing more in the future.