I absolutely love shopping at this location. The experience is always amazing and the Store Manager…read moreNicole and her team create such a genuine shopping experience that is truly top tie!

I walked into Christian Louboutin excited to purchase my first pair of Louboutins. I was assisted…read moreby a sales associate named Maya. I normally wear a European size 37. During the fitting, Maya had me try sizes 37, 36.5, and ultimately recommended a size 36. I repeatedly told her that I normally wear a size 37 and had never purchased a size 36 shoe in my life. "Are you sure?" I asked. She assured me that the shoes would stretch with wear. As a first-time Christian Louboutin customer, I relied on her professional recommendation and purchased the size she selected. Although the shoes felt acceptable during the brief carpet try-on inside the boutique, the true fit became apparent only during ordinary walking after I left the store. Within about 15 minutes, my toes became numb and painful blisters began to form. I returned and explained that the size Maya recommended was causing numbness and blistering. I requested help because it was immediately apparent that the shoes were not wearable under normal conditions. Instead of reassessing the fit or discussing an exchange into a larger size, Maya informed me that because the shoes had touched outside pavement they could not be exchanged. She then directed me to a specific shoe repair shop across the street to have my brand-new shoes stretched. This is upsetting because customers can't realistically determine whether luxury heels fit properly by walking only a few steps on carpet. The fitting problem became apparent only during ordinary walking, which is how the shoes are intended to be worn. Many customers would have no practical way to evaluate the fit otherwise. Having just been told that an exchange was not possible, I followed the solution the boutique offered and went directly to the repair shop Maya recommended. I left the boutique crying after spending over $1,000 on my first pair of Louboutins and feeling that my concerns had not been meaningfully addressed. After returning home, I researched the 'Hot Chick' style and found that many owners report sizing up by half or even a full size because of its narrow toe box. I wish this had been discussed during my fitting, especially after I repeatedly explained that I had never worn a size 36 before. This experience was deeply disappointing because I trusted the boutique's expertise. I disclosed my normal size, questioned the recommendation to size down, relied on the assurance that the shoes would stretch, returned promptly after discovering the problem, and instead of receiving assistance with the fit, I was directed to alter a brand-new pair of shoes. I hope Christian Louboutin reviews its fitting process at this boutique so that future customers receive the level of guidance, care, and support that should accompany a luxury purchase.

I was not clearly informed that returns after 14 days were limited to store credit. Management was…read moredismissive and refused further escalation, and said they could not confirm whether the policy had been explained to me. I would not recommend purchasing from this boutique. Get the full return policy in writing before purchasing here.

Excellent customer service administered by Michelle yesterday. She is awesome. The store is…read morestocked & staged beautifully - the team working there from security to customer service is courteous & kind. Michelle goes about e and beyond- she is thorough knowledgeable charming & fun. Go see Michelle & shop shop shop

Amazing assistance from the Store Manager Erin today repairing my Hybrid Check-In! Thank you!read more

Super awesome customer service from Chi and Angelo. Totally cool guys and got the job done…read more I brought in my 3 year old essentials trunk plus with some zipper damage maybe beyond repair and a slight crack on the side. I was thinking maybe they would give me some credit and I'll just buy a new one, I love Rimowa even though I felt it should have that crack from the first two months of use. But don't blame Rimowa, blame the airlines, they don't care even if you're the top status and worst because they allow me 70lbs per luggage and I fill it up, so too heavy perhaps. But anyways, Chi surprised me and said they are just going to replace it. Wow beautiful and an early birthday present for me 2/21! Angelo gave us a chinese new year gift as well, such another great surprise, and I'm the year of the snake! I work often in Dallas and will be back shortly. Now I will make it a point to buy at this store even though I live in Phoenix. Love these guys! Didn't get the gal's name, but she was very knowledgeable and professional as well! Be back soon!

This is for AERIE (couldn't find it in yelp). Wow, listen I know maybe I'm not the target…read moredemographic. I'm Asian and maybe don't look like the stereotypical AE shopper but there's no need for the up and down looks. When I went to front to collect my online order, they (this blonde girl) kept asking me to verify my identity even after showing them the email. (Why?) Okay, sure maybe it's their job to ask like 4 times. Maybe I'm reading into too much. Then after, I asked if I could go try on the clothes to make sure it was all fine. The lady rudely said "Yeah sure but I'm gonna mark it as picked up so if something doesn't work you're gonna have to just to a return." with a rude undertone and didn't even show me where the fitting rooms were, I had no clue I just wandered around looking for it. She also seemed annoyed and rolled her eyes at me. Like sorry I want to make sure the stuff I get actually fits before leaving? At other AE stores, they typically let me try it on then if everything's okay, they'll mark it as picked up. And they're actually nice about it!!! Even if this is right way to do it and the other stores have been doing it wrong, there's no need to be rude. The shorts I tried on were too big so I went to return them, when I got out of the changing room, all the employees left and I stood at the check out line for like 10 minutes before looking for someone. I get if you're having a rough day but don't take it out on people just trying to go about their lives, please. There's no need to ruin others days too.

I ordered a whole bunch of underwear and they all came unraveled in the wash after just a handful…read moreof washes. I called them, they acted like they would help me. I sent them the product and then they took about two months only to come back and say the return is denied because the item is not new with tags. So they don't stand behind their quality and they don't care about customer satisfaction. Don't waste your money. They think they can stand behind a reputation that was built on values that they no longer uphold. It's like a bait and switch.

it was good they had a nice bags and fun cool things very good items love it nice incise good…read moreservice this my dog you like him

My wife purchased quite expensive earrings a week ago. After attempting to wear them, she's found…read morethey cause an allergic reaction from something in the gold-fill. So she brought them back to this very high-end boutique in Northpark Mall, only to be told by a salesperson that "All sales are final" and the best he can do is offer a store credit. But the corporate website proves the lie - they have a full return policy for two weeks for in-store sales. This was not a discount or clearance sale. Needless to say we will be returning to speak to the manager.

I fly all the way from Orange County, CA for the insane heat that Larry, Scotty + Chef Ian cook up…read morein the Private Selection kitchen of dead stock delight. In the days of fakes EVERYWHERE online, it's great to be able to step into PLEASE come home, and actually touch, feel, and fondle the best in YEEZY, Nike Dunks, Jordan's, SUPREME, BAPE, BBC, Ice Cream OFF WHITE and rarities you've only seen on YouTube. I've been following these boys from their days at Status, and every season, somehow they find a way to keep leveling up. Be sure to subscribe to the Private Selection page on YouTube because that's where Chef Ian + the crew leak all the heat before it drops in-store. In viral times like these, all PCH swag support staff dons dripping face masks to ensure the health and safety of all their streetwear patrons. If you're at the Galleria look for the line stretching out the door on the 3rd floor directly above Grand Luxe, the boys at PCH-LA will take good care of you. Can't wait to get back to Dallas and get swagged up again...

Hands down best selection in Dallas with top notch customer service. Would recommend to anyone.read more

I spent a while shopping here bc my gf needed new clothes. I wans't 100% sure what I needed but I…read moreasked the manager Cheyanne and she was super helpful. They gave me good segestions based on the music my gf likes. I will be back thank you!!!

My family and I stopped by Hot Topic while shopping at the Galleria Mall. We walked in and were…read moregreeted by someone working. I proceeded to check out their merchandise. I enjoy shopping at Hot Topic as they always have a wide variety of band tshirts and so much more. Once I picked out the tshirts I wanted I went to pay. There was a wait but it wasn't too long and the cashier was friendly. Overall Hot Topic is one of my favorite places to shop for a variety of things. The store is clean with cool merchandise and the people that work there are friendly.

Extremely disappointing experience, especially as someone who shops at Michaels frequently for yarn…read moreand crochet supplies. I placed an order through the app for in-store pickup and received confirmation that it was ready two hours before I arrived. When I got to the store, my order was nowhere to be found. After checking the pickup area multiple times, I asked an employee for help. Instead of trying to figure out what happened, I was repeatedly asked if I was sure I ordered from this location, if someone else had picked it up, and if I had actually received confirmation. Yes, I was at the correct store. Yes, I received the confirmation. No, nobody else picked it up. What bothers me most is the pickup system itself. Orders are placed in bins right by the entrance, and customers simply walk up, grab their order, and leave. You don't have to show an employee your order confirmation, scan anything, or verify that the order you're taking actually belongs to you. It's basically an honor system for prepaid merchandise sitting right next to the door. Unsurprisingly, my order appears to have been taken by someone else. Mistakes happen, but this feels completely preventable. The entire point of in-store pickup is convenience, and this was the complete opposite. As a frequent Michaels customer, I expected much better, and I definitely will not be placing another pickup order at this location.

Stock was low in everything , customer service horrible. They were out of the number 8 ballon so I…read morehad to drive and get one from Walmart . I go there to have the ballon filled and I'm told 10$ each ballon. The worker was clearly in a bad mood. I won't ever return here.