EarthLink is a third party company. EarthLink is a customer of Frontier. I'm not joking. It was Frontier who came to my house to install connection, to my surprise. I decided to speak with the tech and get the low down. Basically when something goes wrong, as things tend to do in life, you'll have to contact EarthLink who will in turn contact Frontier who will call you to schedule whatever whenever. Nice. Have fun with that. I won't. I left them. read more

So bad. The customer service is the worst. I spent 1 hour on the phone waiting for 'concierge' service. Between phone and chat customer service I repeated my situation over and over and no one on the Earthlink side seemed to take notes and share them, so each time I had to start from zero. I never received the router they sent and they now want me to send it back. They send texts and emails you can't reply to. The customer service gives you the run around, wastes time, and seems to have no interest in resolving the problems they create. I dropped them. read more

If I can give 0 stars I definitely would! I DO NOT recommend this company at all. It is straight up trash , and likes to get over BIG TIME. They have outlandish prices for every single thing! I have never continuously had to pay for a technician to come out , and install a whole new router in my place . I understand if I'm late on my bill, and they discontinue my service, until I pay that. But NEVER , have I had to pay for a technician to come out, reinstall a whole new router JUST so I can have my Internet up an running again .. And that's after I already paid the bill , along with the late fee!! I mean what other legit Internet service do you know who will tell you to just keep the modem , and do whatever the heck you want with it?! This piggy back company is not worth wasting your dollar on! read more

It's nearly impossible to speak to a rep. They lied about hidden fees, then I used the Internet for a month and they are trying to charge me nearly $500 dollars. And won't answer the phone nor will they respond through the "chat" option. This company sucks and I would sue them if I could. This isn't the way to do business. Avoid like mosquitoes with hiv!!!!! read more

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We signed up last summer for $49.95/month. The incentive they offered was a $50.00 gift card after keeping the service for three months (that's never arrived). 12/31/24 our bill jumped to $87.66 with no warning. I called customer service. A man with a heavy Indian accent told me there was an upcharge for the modem (never mentioned in the online offer or on the phone) and that they had experienced inflation , so the rate went up. I tried to ask questions but he talked over me. I asked to speak with a manager. He told me a manager would tell me the same things he had told me and he declined to connect me with a manager. When I raised my voice he lectured me on how inappropriate that was. You don't want to get mixed up with them. AT&T provides their installation. Earthlink appears to just be a reseller for AT&T. read more

internet speeds are slow, service is awful! do not believe their "free trial" bs. Truly an awful company! No idea why ATT is associated with them? read more

I switched to EarthLink a couple of years ago because of Spectrums price hikes and failure to negotiate. EarthLink has been a nightmare. Sketchy WiFi connections that drop. Hidden fees and charges for rental equipment. Also false advertising of download speeds. I currently am dishing out over $80 a month. The current speed is 11.5 mbps. It took a week to backup my iPhone to the iCloud due to this speed. Consumers beware of this company. read more

waste of money! All we want to do is stream shows/movies and the bad service buffers non stop. We will be switching asap!

These people flat out lied to me to get me to sign up for service. I asked, specifically what happened after I used all my data, would I then lose internet until next cycle or would it just throttle down the speed like a cell phone and I would still have internet access just at much slower speed. The rep said it would do like cell service and throttle down but I'd still be able to access it. He also told me that there is unlimited data for 100 bucks a month, which there is not, not for the wireless anyway. Shady company and as soon as I'm able I will find a different provider (I'm on disability and just moved into this apartment so I can not afford another installation fee right now). read more

This is the worst internet and they lie about it. I was told it was unlimited, only to find out it's 300G of high-speed internet, and when you run out, it drops to 1mbps. It would be 1 thing if that were true. On day 1 of my service I performed a speed test to see if I was getting the 100mbps they promised me. After performing several speed tests on several devices with several different testers I found that I couldn't get above 7mbps. I reported this to them and all I got was someone trying to get me to top up my data after a week of using the service. If you are looking for unlimited high-speed internet, be sure to ask if they have any data caps because they can legally tell you it's unlimited as long as they give you some data. It doesn't have to be high-speed. In short, you are better off with dial-up. read more

I would not recommend Earthlink to anyone. While the internet wasn't terrible, they make promises and do not stick with them. They brag about their service, price, and how they are not like other internet companies yet in my experience they are exactly the same. WHATEVER THE SALES PERSON PROMISES YOU, GET IT IN WRITING. They said they would not increase the price out of nowhere, yet they included a free service and then decided to start charging. I didn't notice and after 3 weeks of calling and being told I was going to get a call back but never did, I gave up. An honorable mention to earthlink, they bragged about how their techs were amazing and if any issues happened, they would be able to fix it quickly. Storm happened and the internet line was on the ground for 4 days. That reminds me! During the setup of the internet, they connected it wrong and took 2-3 days to get back out, I guess that should have been the first warning. You have been warned. read more

Had them send me a psych tech who went off on me and my kids, next day blew my cell up with harassment calls. Then the day after that my Internet had a disconnect on it. It's been hell, a 300 charge for discount fee I'm fighting on. Supervisor not calling back or answering emails. Me spending money to turn it back on and it never gets back on. I have pictures of every conversation. read more

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Horrible service and horrible customer service. Hope you've got an hour and you like speaking to India cause canceling is a nightmare. $80 charge just to set up read more

I have been an Earthlink customer for over 5 years, and at this point, their "high speed" DSL internet is absolutely abysmal. Last year Earthlink took 43.95 off my debit card twice for ONE monthly payment, which they weren't supposed to do because I wasn't behind on my payments and I didn't owe them anything. After this, Visa blocked the 2nd payment Earthlink tried to take (considering it was fraud) and issued a new debit card to me. I also submitted a complaint to the BBB, which only resulted in Earthlink agreeing to give me 4 months of $10 credit towards my bill, resulting in my bill only being $33.95. In January of 2023, that credit ended and I noticed that my internet speed decreased TREMENDOUSLY. It went from speeds of up to 150kbps, to a mere 40kbps. Not only that, but a couple of months later, my bill was increased by $5. Resulting in my bill now being a total of $53.95. I'm paying almost $60 a month for Earthlink "high speed" internet that barely amounts to dial up speed. I can only watch Youtube videos at 144p. Anything over that, and the video constantly buffers. Simple tasks such as scrolling Amazon while checking my email is a hassle, because the pages either don't load properly or don't load at all. Signing into websites isn't a simple putting in your information and logging in because the speed is so bad, that any security measures websites have, will fail to load. I still use a Earthlink Zyxel modem, refusing to lease a router and add more money to my already climbing Earthlink monthly bill. However, that doesn't erase the days when my internet connection goes out, bad weather or not and don't expect Earthlink to be transparent when they're experiencing issues. I can't even use the new Zyxel modem I purchased (the same model) because Earthlink's "admin" website (192.168.1.1) isn't accessible at all, at least not for me. It is absolutely ridiculous and disappointing that there are internet companies that operate like this. That make the customer feel nothing but regret for signing up for this kind of service. That make a customer feel trapped when they live in an area that doesn't have a lot options, so they have to take what they can get. This is not the way to treat your customers. This is not the way to treat fellow human beings. There's no excuses for any of Earthlink's actions. They simply don't care. They put more energy into constantly changing their main website, changing features that aren't necessary, than they do into providing better internet for their customers. They don't fight to be better, they don't go above and beyond for their customers. They get paid and they go home. It's deplorable. read more

I was with earthlink for over 3 years up my renew contract the canceled my account and told me they can not longer serve my area without any proper notification they set up installation and when I call to find out when they would come they told my account was closed, you call to asked questions the customer service is working from home and can hear they talking with animal and have no clue how to help is possible be on phone holding for hours. read more

The whole experience with EarthLink was awful. We were originally promised a $300 promo gift card. Several weeks passed, never received. When I called to follow up, I got the run around. Several phone calls later, I finally received a gift card for $150 in the mail. They also promised we could use our router, then we received a EarthLink to router in the mail. I called, told them we'd been told we could use our own. Again, we were misled. No big surprise, but they charged $14.99 a month for use of said router, which was not disclosed as far as the cost of service. False advertising, and had we known, we never would have gotten service through them. Connection has been spotty, and extremely slow. Numerous calls to customer service did nothing. At one point, we completely lost service. Took them 2 days to get a technician out. Lo and behold, it was a Verizon technician who gave us more insight and support than EarthLink ever did. They promised to refund the two days, but charged us for the full amount. Between spotty connection, things constantly buffering, and their poor customer service, we decided to cancel. We knew we would be paying the $200 early termination fee, but to further compound it, they went ahead and charged us for the next month's service and refused to give us a refund. Absolutely horrible business practices, horrible experience. Don't believe anything their sales reps tell you--they will lie again and again just to make a sale. read more

I wasn't aware that the service was "pay per gig" until I set up my modem. The speeds were awful, and I always had better access to internet/streaming with turning off my internet. My husband had to do the same thing. I reached out over chat to ask about canceling and a refund the day after obtaining service. The chat representative didn't seem to care about the issue, and said I could call a phone number, then asked if there was anything they could help with. No apology or explanation of service or anything or list of troubleshooting tips. I wasn't able to call right away and called a few days later. The lady on the phone said we would not be getting refunded as she didn't believe we were having such low speeds because we "used" 85 gigs of data. I haven't used 200 gigs on my cell phone in the last two years, so it reading that we used 85 after five days is ridiculous. After escalating the issue, they said they couldn't guarantee speeds and even if the speeds were awful at 1mbps that we used 85 gigs and would not be refunded for the shipping or service, if we wanted a refund we should have unplugged the router immediately. I wasn't directed to do so, despite asking for a refund before the 85 gigs were "used." The customer service is awful and they only care about your money, not the satisfaction of the customer. Unplug your router right away if you made the mistake of getting EarthLink. read more

DO NOT USE THIS SERVICE. Horrible internet, poor customer service. The App is laughable, and basic AF! Run, run far away from this antiquated company! read more

terrible service!!! even worse customer service!! speed so slow couldn't even watch tv in hd. tried to contact customer service and it took 3 full days to reach someone. asked for refund on unused service and was told no. charged me full price for two days of unusable service , all equipment, down payment, and sent me a link to have to print my own return label to finally have to pay to return equipment for services never used. !!! do not get !!! read more

I got service with this company 03/20/23 for installation 65.00 never was I told anything about being billed the next day when I inquired about services next thing I know I wake up on 03/24/23 and they cut my service off for none payment of bill when I just got the services. This is crazy no company ever have I had has operated like this and once I even got a chance to speak to a manager everyone sounded like they was British talking to me all proper and not even trying to understand what I'm saying. 2 hours later we finally get someone with some common sense that making it make sense because how am I going to get billed for something I haven't even had yet nor was told this is how they operate. All I'm saying is if you don't want to go what I'm going through just DO NOT GO THROUGH THIS COMPANY COMPLETELY HORRIBLE. read more

I must be stupid paying for email in the time of Gmail. But for 22 years I have had an email address with earthlink.net. And last month I got a notification that my billing card was expiring. So I logged on to change the expiration date and I just could not save changes. The idiots changed something in the way how they process this. I spent countless hours on chat and responding to their stupid secure links. To no avail. So they told me to call them. Even gave me PIN number. Then they left me waiting for 56 minutes, and spent another 10 on verifying that I was me, yet after they collected all the necessary data over the phone, I still didn't see the account being updated. That's definitely not the way to do business EarthLink! read more

Very unreliable. Have had it for 2 months and no service for 24-48 hours I was told be customer service! Will be changing providers asap. Don't even try it. you get an initial fee of about $70, unrefundable. Total waste of time and money! read more

Earthlink is a rip off! I had them since December 2023. Today they finally sent me a disconnect notice of service because I continue to exceed data usage. The funny thing is ...they state that I exceed my data usage the same week of starting new service. How ? No idea since I am only utilizing 2 devices- my cell and my son's computer- no streaming. Service has been interrupted daily and talking to someone who speaks clear English is a task. Charges were $98 a month. I bet this is a practice that they have adopted ...charge you for jacked up service for 7 months, disconnect you.. and move on to another victim. Then on top of the disconnect notice that includes instructions on how to download the return information, they had the nerve to try and get another payment? RUN AWAY FROM THESE PEOPLE!!!! read more

Bait and switch or just complete stupidity. My wife asked if they had a retail location to pick up modem and he said yes. I called the next day and the rep said they do not have retail locations anywhere. Then they said they had an unlimited Gigabit data plan. I only needed to pay the $78 dollars. When we received the equipment I called in to setup they said I had to pay another $100 To activate. Then the service was one of the worst Internet service ever. Loading a game update took more than a day and every YouTube video buffered multiple times. Funniest thing was after the 2nd crappy day I got a message saying I was 50% through my "high speed" internet. Called to cancel after I got spectrum and had no issues at all and Earthlink did not give me a cent back just threatened to charge me if I did not return their crappy equipment and say they provided data. WORST INTERNET SERVICE since dial up! read more

Earthlink is dishonest and misrepresented themselves. They are using att network and scheduled my new service order as a business enterprise account. If they would have scheduled it as residential the system would have stopped the new order request because the service provider is already here. So I agreed to get faster speeds through Earthlink and yesterday when the tech came to install he was an Att technician. I'm literally connected to the same network but being billed more money from earthlink. But I can't go back to att until earthlink cancels my service. Sp I have to be out of wifi while I wait for the tech to.come back and set up.the att modem I still have and am still being billed for service even though it's the same network. Have it make sense earthlink!?! read more

Not a very good internet company. I do know that they won't help customers in the event that they need an extension, even if it was because of a natural disaster. read more

Absolute disaster. I got this for security cameras in a rural location I visit one time per month. Modem crashed on a daily basis and I was without any service for the remainder of the month as I was not physically present to unplug and re-boot the modem. The company could not help via remote as modem was off line. Had to call them numerous times to correct my service and mailing addresses as they people you speak with are clueless. They kept saying my service in NY was good, when the modem was in TN. DONT WASTE YOUR TIME AND MONEY read more

do not use this service. they are thieves who hook you with an amazing deal of internet, however don't follow through. i paid over $150 for their equipment and one month of service and was only able to use the internet for 2 days. i work from home on a basic laptop and don't do much streaming. i could've paid an additional $5 with my cell phone provider and couldv'e (and have) gotten better internet service than earthlink. i called to see how they could remedy this and of course their resoulution was to upgrade to a higher limit of internet. i explained how i was able to get better service off my phone, and it did not matter to them. i am on a strict budget as a single mom of 2 and my 84 year old parents caregiver. i was informed that this basic internet deal would suffice for my needs, that was not the case. i decided to cancel my service before i was charged for the following month, and requested a refund since i was literally only 1 week in with their service and basiacally had internet for only 2 days. it was declined since the $80 they charge you is for the "shipping and handling" of the router and of course, since i used up my monthly internet limit. avoid earthlink at all costs!!!! read more

The worst internet provider I've ever had. I have only had them a few months and it's awful. The WiFi router is faulty and only works if you're within a few feet. Move more than 5 feet away and it cuts out. Speeds are slow, and lag. Come to find out they installed it with a faulty router and needed to replace it. Only way to do so is have a technician come out. Spent over an hour on the phone to get someone scheduled. They had unbelievably unrealistic times to come but finally found a time that was going to work. They had to escalate to even find openings and magically the days and times they said didn't work, suddenly did. So I get it scheduled for the following Sat. On Tuesday I get call after call because the tech is at my house, while I'm at work trying to switch the modem. I call EarthLink (you'll sit on hold for minimum 30 min) and they're like oh yeah your appointment is scheduled for Wednesday. It was confirmed for Sat, the guy shows up on Tuesday and they think it's supposed to be on Wednesday. FINALLY got confirmed he'll be there Saturday and the customer service rep goes "OKAY?!? BYE" and hangs up. Who is running this place? Not to mention it's expensive for terrible speeds. read more

They lied to me saying I would be running 50 megabytes when I only got a few hundred kilobytes and they wouldn't even give a full refund. I do NOT recommend this internet to anyone. read more

1 star only because to reach them for service was ok. After you receive service you are left alone , with them just charging your card whenever. Customer service for already customer is horrible and rude. They overcharge and the internet sucks. The data is not what they advertise or say. Not the best value for your money. read more

24/7 support is a lie. chat can accomplish nothing beyond asking you to reboot the router.

Horrible horrible service. Canceled and returned equipment and still refund and can never talk to anyone!! They have no clue what they are doing and this should never be suggested for anyone! Do not get this service! read more

The customer service IS RUDE and they don't do extensions.I always pay on time this one time I need a extension for a couple of days and they said no.The customer service rep didn't even listen to nothing I said and just saying I call the wrong department when I ask when was my bill due....I know what department I called which was billing to ask for a extension that was my first question. read more

ON GOING: South Houston TX - Zero Stars. First off I wish I have dug into sh**y company more before ordering for my house. On the day of installation 12p-2pm I have to take a half a day off work unpaid for this. The installer calls me 30min's after 2pm saying I'm scheduled to install AT&T at your home. I'm like no I order led EarthLink I didn't order AT&T. So he had to contact his boss. I called EarthLink 3 few times to see where the installer is at and being hung up on a few times. I spoke to a guy and he stated that they use the AT&T infrastructure and Earth is the one that bills and tech supports. I was that's Ok as long as you do as you say and have very little down time. I've had AT&T in the past and I have customers that still use AT&T and every one of them have ton of problems. He was trying to reschedule for next week I was like hell no I'm not losing more money because of y'all. Get someone here today. So we will see if they fix this mess or not. read more

Save yourself the headache and money. This company is deceptive when it comes to cost. The worst service ever.

This company is complete junk,they set up my order and wait to get it verified till a week later then push me out another 2 weeks when they said they could have it to me in a cpl days. The day comes and they never show up ,then they say there was sick,f you guys read more

They put you on autopay and won't let you off. Then they change rates so you are stuck paying a different rate. Warning

This Company doesn't have a good reputation and they don't even care about the customers. They will always have you going in circles if you ever call a technician over. They told me on the 29th that they will send someone and still today the 5th and still tells me that they will send someone out the 14th wow no reliability in this company. they always lie about when they're going to send a technician and they put you on hold for hours and then they answer and then they put you on hold again for another hour. I wouldn't trust this company anymore. read more

They explicitly stated on the phone they could have me hooked up with service within two weeks. After two weeks I call and they say they can get out to my business to hookup the modem is a month. Technical support basically said something along the lines of "sorry too bad that is our soonest appointment". I would advise finding another ISP. read more