I rarely leave reviews but this time I just had to. I have been with Spectrum over a decade. Recently the service got spotty. Drops, slow downs, etc. They sent someone out who made it better but not great. ATT fiber recently came to my neighborhood and I swapped over. I canceled Spectrum but they are going to charge me for another month even after I canceled and returned all the equipment. "It's in our Terms that we can charge another month. Also we don't prorate any billing". I had turned off my auto pay about a week ago but for some reason they have no record of it. Funny. When I log in to look at my account there is no information in the autopay section. So mediocre service and continuing to bill after service cancellation. If you like that kind of stuff, Spectrum is your company. read more

I knew I shouldnt trust Spectrum to be dependable during World Cup. Service has been going in and out. Im finding something else...

1- The sales rep lied about the upload speed 2- Sales rep lied about "give it to the installer to take it back if you don't like it." The installer said, "I won't get paid if I don't mark the job completed." Uplaod Speed is not even 10% of what the sales rep said. read more

The only reason that I ever had Spectrum to begin with is that it was only one of two options for internet in my area. There would often be outages, especially at night. Also, the price steadily increased until we were paying over $90.00 a month for sub-par internet. When we finally had more options open up for internet in our area, it was a no-brainer to get better quality service for cheaper with a different company. When I called to cancel, the representative repeatedly tried to sell me other services like cell phone service and offered to upgrade our internet speed. I had to tell him five or six times that we didn't want any of that because we had already set up internet service with another company. He wouldn't take no for an answer and was extremely pushy and rude. Finally, he set a date for the service to cancel. I was also informed that we would have to pay for service for almost another month since Spectrum doesn't pro-rate for the number of days left in a billing cycle, so we were forced to pay for internet from two companies at the same time. I then tried to find a phone number for my local Spectrum store to inquire about dropping off my modem, but no phone number exists. I went in to encounter an hour-long wait time. I was then told that I could just leave my modem and that I would get an email confirming that it had been processed within a couple of days. A couple of weeks passed, and I received no email. I called to make sure that the equipment had been returned and spoke to another rude representative who treated me like I was an idiot, and according to her, getting a confirmation email about equipment return is not a thing. Every single person I dealt with treated me with disrespect and apathy, and I can only say that I'm grateful to be done with this horrible company and its absurdly bad customer service. I will never patronize this company ever again. read more

I hate Spectrum internet, particularly their call reps. First I try to cancel my subscription because it is pricey. The guy on the line convinces me to stay and do the promotion with a zumo device. He told me my monthly bill would never go past $95 bucks. I fall for that, and here I am now paying $125 a month, it gradually goes up. I cancel it for good this time in December, and the lady on the phone promises me I would not be charged this month (January), but here I am getting charged. Spectrum reps are liars and I am done with this service forever. read more

terrible- cutting out all day for "maintenance"" work from home- not able to speak to anyone and their online responses are vague at best

Horrible service! They are all over you to sign up within minutes but when you cancel, they will run you around for hours.

Does anybody at Spectrum see these reviews? Over the past months our home internet service has been horrible. Multiple times a week during the day our internet service has gone down. When you call their number all you get is an automated service that only knows how to reboot your devices. I work from home and need a reliable connection. Recently the service went out but this time it was twice in one day so when I called their number a second time within a few minutes of the first call the automated service finally put me through to an actual live person. I was beginning to wonder if they still exist at Spectrum. That person was able to run a few test on my modem and router and determine that they both needed to be replaced as he could see they had been going down multiple times a week for a while. Why wasn't the automated service able to do that? Spectrum needs to get their programmers to add some more logic to their automated service you have to deal with when you call. I had to take the non-functioning modem and router back to their store. They used to have a store near my home but its been closed. Had to go to this store in the Arlington Highlands. When I got there ONE GUY was working in the store and TWENTY people were waiting for service. He yelled out to put my name on the list but that it would be an hour wait. So I put my name on the list. The wait was TWO hours and probably only because another person who works in the store finally showed up an starting helping out. The worse part was when one of the guys working in the store actually STOPPED HELPING people and went to change the channel on the TV so he and his coworker could watch a basketball game. They actually starting talking about the game while TWENTY people were still waiting for service. Note to Spectrum management: TAKE THE TVs OUT OF YOUR STORES! I believe it's time to change to another provider! read more

Terrible...take the 1 star reviews seriously! They haven't shown up as scheduled. Called customer service, put on hold for 5 minutes. Run you through the wringer. Internet slow or non existent. Do your self a favor...don't do it read more

in Arlington, TX they are horrible. I get no service at least a week out of every single month for the us past 6 months. UNRELIABLE, UNPROFESSIONAL AND UNACCEPTABLE. They have had this infrastructure up for decades! HORRIBLE MANAGEMENT AND OWNERSHIP. read more

Setting up internet is such a hassle for me I hate going in store but David Gomez was so helpful he went above and beyond call and make a reservation with him and you won't have to wait the long lines . Great customer service! read more

I have been standing in a store with 4 workers one doing nothing for 2 hours trying to return equipment thank god I switch to ATT

Spectrum Internet is remarkably unreliable. We've had frequent outages over the past several months, yet have been unable to receive any bill credits because they always conveniently record each outage was resolved in just under 4 hours regardless of our experience. Their policy is that less than 4 hour outages are just the kind of service they aim to deliver. We're just finishing up another evening with no Internet, watching DVDs again like the 90s never ended. Posting this using my cell connection, which has become my new best friend. Avoid Spectrum! You have been warned. read more

It's 2pm on a Saturday and it is only 2 WORKERS!! I'm not understanding it. What put the icing on the cake is I checked in and it clearly says we will text you when your next that isn't true! The only good thing was Ali was awe! read more

I've had spectrum for over a year. I have only had the service this long because of not having the time to switch or money with inflation being so rough. I hate to leave reviews, because I'd rather show by just not using them anymore. This is the worst choice of service I have ever made. The outages are multiple times a week and usually during great weather. It is them not the weather outside. The prices are extremely higher than advertised, and never anything back for having so many outages. Customer service is as lacking as the service. This week aloney app they make me use for service was down for 3 days. The Internet has had outages as much, so on a great weather Saturday night. I'm left with picking out a DVD instead of using my Internet to surf movies. The restaurant I run tried to add them this week as well for my hard line Internet service. I'm the General Manager so they tech had to speak with me not knowing my home problems. He told me the complications it was going to take to even use them. Pulled up his area of coverage in my business location. Realized that not many people use them in my area of Grapevine Texas. Proving to me again they are not trustworthy. Make the choice that works for you. In my opinion and experience of this company. They are worse than anything you can get competition wise, and service reliability wise read more

Can I rate 0 stars because it is a mess here. You have to sign in just to get someone to help you. We are in the middle of a pandemic. There a lot of people just hanging around in the building waiting to be served. This is a big inconvenience. Some people have the neare not to even to wear a mask. This is a close confined space. This is unexceptionable. read more

Don't get spectrum... we had a issue with them charging us but we already returned their equipment which makes no sense. We went here to ask for help but they were just rude especially that Fernando guy or whatever his name was small guy. If you don't want to work customer service go apply somewhere else. In conclusion do yourself a huge favor don't get spectrum! read more

I have Specturm internet service and wanted their home phone service. I tried adding from app fail I called customer service he placed me on hold so that was a fail... once I figured out nobody from Specturm wanted more money I changed my mine!... The phone App sucks a d customer service takes about 20 min just to speak to a human. 2 stars is being nice! read more

I had to spend hours on the phone and in the store to cancel service. They must think that if they make it insanely difficult to cancel and try to throw "specials" at you, it'll help their business. Businesses with service that matches their prices don't have to resort to these practices to keep costumers. read more

We've been to the store and one the phone for hours for them to keep giving us the run around on upgrading our phones. The store employees are telling us we have to upgrade them through the internet and have them shipped while when we speck with a customer service rep they tell us to go in the store. So tired of wasting time so we're fixing to give up and switch companies. Would give zero stars if I could!! read more

Spectrum in general is a crap internet service. since I got it, it has been nothing but trouble will never use them again internet is in and out all day every day I've lost count of how many times I've had to reset router. Can't play games without interruption can't watch movies without interruptions straight up garbage!!Got charged an installation fee which I understand but then the installer comes out and says he can't go that way so it'll be $40 more if you want me to do it now otherwise I can come a week later and run it!!!! What read more

If you are trying to play Xbox/PS4/Pc this is NOT the service you want. It will cut out for 30 seconds and kick you out of the game all the time. Very unreliable. read more