If I could give NO STARS, I WOULD!!! the service is okay when it works. BUT the service is DOWN MORE OFTEN than not and it's when you tried to get the problem fixed is the F****** ISSUE! M y mom has had 3 replacements in 3 years!! Thats EFFIN RIDICULOUS! Their customer service is FLAT OUT TERRIBLE! Their "service technicians" call from a private number and dont leave voicemails with NO WAY TO contact them back and then go back to wherever claiming they couldn't reach anyone. When you can finally get a hold of an ACTUAL person in technical support department, all they do is give you the run around and BULLS*** you. Then when they don't have an answer, they act like they can't hear you on the phone and hang up. They falsify reports of completing job tasks. My mom scheduled this appointment 5 days ago, Frontier has been sending confirmation texts for appt and on the day of, all of a sudden it's "There was no appt sched! They are just going to the main box outside residence. WTF!" When I say " ok and then how will we know it's fixed? are they going to call or give some kind of notification?" I was told yes, and if they couldn't get the issue from there they would send someone to the house. well 2.5hrs later still no word so I called. Let the games of BULLSH** begin. SMH . Needless to say nothing was done and they have the nerve to say we'll schedule you an appt. My mom and I both use the internet for own home business, as well as leisure and Frontier is costing us money. F**k that! Frontier has been cut and my mom is getting a different service! there's no reason to be paying all this money to receive CRAP. I see why Frontier has the reviews it does and everyone is jumping ship. My best recommendation to the consumer is to JUST NOT EVEN CONSIDER this service. You see Frontier, just keep it pushing. You'll find anything that is better than this. read more