AWESOME company, they know what they are doing!!! We had been needing assistance with TV's and pool…read moresound for quite some time. Last year, another company responded but never showed up after setting multiple appointments. So when we decided to try again, Double K responded immediately. Promptly provided a reasonably priced and detailed quote. Showed up as promised and did FANTASTIC work! They left the work areas in the house and pool area clean. They also provided detailed instructions on how to operate all the new equipment. They made sure we were comfortable with using prior to leaving. We HIGHLY recommend Double K Media for ALL your AV/Media needs.

This company is AWESOME! Their staff is friendly, knowledgeable, & helped the not so tech savvy…read morepeople like me understand everything before they left. I had them completely update my media room & they did not disappoint. I now offer to host all sport events & movie nights at my house. Don't hesitate call them today!!!

Sometimes life imitates art - I had a Carrie Bradshaw moment when my PC decided to blink that…read morehorrendous smurf-blue screen and go to sleep at the most inopportune time when I had significant, time-sensitive deadlines to meet for grad school. Initially, the dweebs at Geek Squad came to mind - but I've used them before and I have never been satisfied with the level of support or the response-time it takes to get someone to commit to helping me by a specified time. To me, the measure of a service provider is the turnaround time. I didn't have 5 days to wait, let alone 48 hours. So I nixed the Geek Squad and took to a local search on the Internet to see if I might find a genius who could nurse my laptop back to life and retrieve my docs. I located a local firm, Element 26, and sent an email inquiry highlighting my problem. I was pleasantly surprised to receive an email and a call from Element26 within a few hours of my initial message. By the next day, my computer was operating once more. The gentleman was able to quickly diagnose the issues with my computer and went to work to fix my machine. Amongst the things he did was help partition the computer, eliminate some of the 'clutter' and things that were bugging my operating system that caused the system to crash and/or lock-up. I consider myself fairly advanced with computers, but whatever he did was more behind-the-scenes, under-the-hood-of-the-car-esque. My computer hasn't had a bit of problem since, but if it should, I'm going to speed dial Element 26. Definitely go to them if you're in need of computer support and you don't want to advertise to the world that you've got Geeks on-site who drive white-and-orange VW beetles. And if you're wondering - their guys looks like normal dudes with a healthy skin color who doesn't stay indoors all day to play World of Warcraft and computer games. Recommended for great support, computer expertise, and client focus.

About five years ago, I began to be interested in creating a blog. I knew nothing - nothing about…read moresetting up a website, much less adding posts. I called and met with Dan at Element TwentySix and he helped me think through my desires and concerns and understand my options. Then he helped me with the design and implementation process. For the last five years, he has been my web guardian, making sure that my site is appropriately up to date and protected, all at a reasonable cost. Now I know something: if it's a doable tech task, Dan can probably do it and promptly. Good guy.

Just had a network set up done by these guys for my home-business (I design invitations and…read morestationary for special events like weddings and the like). Josh and David came out to run calbles and stuff and couldn't have been more professional. They even ran a diagnostic on my pc's for free and then removed some malware (sp?). I called Geeksquad to see what they would charge and they quoted me nearly three times what CSR charged. Highly recommend them.

Empire answered my inquiry looking for a media room service provider promptly on Yelp and were able…read moreto work around my less than spectacular schedule as a teacher to find a time that was suitable for me that would NOT require me to put in for a hard to find these day substitute teacher. When the plans for the proposed install of a replacement for my 4 zone audio system and relocation of the hub, was determined that it wouldn't be an easy rework, based on their inspection of existing speaker wiring, they were able to suggest an easier solution, while still giving me a choice of a more involved and expensive alternative to reroute the existing wiring to a new room I had originally planned. They installed a new Sonos system 3 amp setup I had ordered from Amazon, to replace an existing HEOS Drive 2. Even though they do a lot of HEOS installs, and could have provided me with a replacement instead, unlike other potential services, they were happy to install the Sonos system and shared with me their thoughts on the merits and benefits of it versus the HEOS system it replaced. They walked me step by step through the setup of a Sonos account, naming the amps and pairing of the amps to the app on my phone. They made sure that everything connected easily, worked properly, and showed me how to use the amp to turn on each of my zones, and operate them separately and in combination with one another. They made sure I was happy with the connection and sound quality in each of my 3 zones. I also needed them to fix the LED backlighting on my 110" screen in my media room- it had been flickering when it did turn on, and frequently not turning on at all in response to the programming on my MX-780 universal remote. I had even bought a string of replacement LED light strips to replace this evidently malfunctioning one, as I was sure the were toast after 5 years. Instead of just replacing them, they troubleshot the existing set, determined it was merely a busted power block and cord, and then replaced those items only with supplies they had on hand. They also noticed that my universal remote still had AT&T Uverse programmed on it and not the Direct TV I've had for the past 3 years. They suggested I could update it and get rid of the extra Direct TV remote- and although this was a no-brainer in hindsight- I was so preoccupied with the other two projects that I hadn't even thought of how annoying it has been to have to use a 2nd remote to watch games! Picking up on my needs and doing what's best for the client, even without being asked, and fixing something that would have been more expensive, taken more time, and ultimately made them more money, if they had followed my instructions and just replaced it, were two hugely impressive displays to me of the integrity, honesty, and commitment to excellence these guys provide for their customers. When all was said and done and the time and work for the install ended up being much less they their original online estimate based on the information I provided them, they informed me it may take a few days to refund me part of the difference from the deposit I had prepaid prior to their visit. I was so blown away that they felt they owed ME money and with their attention to detail, polite service, intuition on addressing needs I had not even considered, and the quality and care of fixing all that I had requested, that not only did I tell them to keep the full deposit, but to please go ahead and charge me the remaining balance and the full amount of their original estimate. Although I am just a teacher on a pretty meager budget, I recognize the value and quality of what Empire was able to do for me, and I was already prepared to pay a bit more- as estimates online based on client info and sight unseen, can only be so accurate. So, getting everything completed, slightly different than I had originally imagined, but still in a manner that reflected my needs for this install, plus saving me money on another task and including additional unrequested but very welcomed related service, all in a helpful and polite manner, is rare these days and in my opinion a bargain for my original estimate. I paid what I expected to pay, and ended up with so much more- definitely exceeded my expectations! I can't recommend a better business to service your home theater, home sound, or audio/visual needs! If only Empire had done this install originally when we built this house 5 years ago instead of the crummy, corner cutting outfit that worked with our builders that we were forced to use..... I am looking forward to using them again in the coming weeks for similar MX-780 repairing and replacement for my in-laws for a project they've been needing help with for the past few months. Empire was amazing!

Empire AV responded quickly to my inquiry about setting my hard-of-sight mother up with a voice…read morecontrolled system in her new home. Eric was incredibly communicative and was able to get her on the schedule almost immediately. The install was seamless and he was incredibly patient with my mom in setting up the system. Very good experience!

This place is absolutely great. A few days ago, my PC wouldn't start up... crisis! Since I had…read morenever before had a computer problem I couldn't "fix" I had no idea where to take it. I checked a few on-line reviews and made the short trip to PC HELP. Tom immediately made me feel confident I had come to the right place. Leaving the computer in the shop, I was prepared to bed computer-less for a couple of days. Nope, after only a couple of hours I got a call from PC HELP. The gremlin in my PC turned out to be a dying hard drive. Tom told me the cost to repair (which was very reasonable), and I gave the go ahead. So, my trusty HP computer got repaired quickly and competently and I am delighted. Good service, quality work, reasonable price, and quick repair time. I recommend PC HELP strongly and without reservation.

Fixed PC and helped find what problems were and still continue to go back. Good people niceread more

Awesome job setting up all of my computers and printers so that they finally talk to each other…read more Great company if you want somebody who knows their stuff but doesn't ever talk over your head. Rates are reasonable for the great advice you get from the rep. I've hired them a few times now, and each time, they've prevented me from buying unnecessary equipment. Remarkably honest service.

We called Serenity Computer Consulting when one of our office computers was infected with a virus…read more The tech removed the virus and checked our other machines, and made sure we had all the updates and protections we needed going forward. They were upfront about the pricing, gave us several options, and delivered above and beyond with personalized service. HUGE difference from other IT companies we've worked with before.

I must put in a better than good work about Steven and in the background Kevin…read more Like others wo come to the shop, I was frustrated because I think I know how to manage computer inconveniences and do basic destroy the virus, but, there was no virus and no answer. Kevin was methodical and diligent about isolating my computer glitch and then fixing it. His patience and methodology even amazed me as after 2+ days of continual experimentation, Steven texted me and game me good news. If you have a problem with your computer, give PC ICU a chance. I did and if I ever have another issue, I know where to find them.

Service was concise, professional, and quick. Would recommend- X1 Thinkpad broken charging port.read more

Robert is great. He arrived on time and quickly find out the problems with my home networking and…read morefixed them in no time. He made sure to test each Ethernet port to make sure they were working at the highest peak. I would recommend him for any IT problems and projects you're facing.

I am a remote worker who was able to get The Service Desk to upgrade the RAM that my company sent…read moreme. Robert was very professional, responsive, and courteous. He got the job done at my location at an affordable price. I am so glad to have found his company and will be using his services again for any future computer needs!