I would give in minus stars if I could. 10 months of interrupted internet, 10 months of dropped…read moresignals and many tech visits. Still have slow internet 1/2 of what I pay for, and still have dropped service which causes me to reboot app. So I went to their site and selected a modem from their list only to be told that I'm not in an area that will support any modem other than theirs. I'm out mega buck for upgrade to my routers, reprograming a high end remote and buying a modem that I now have to pay postage to send back (if they take it back). I'm looking for a new provider.

13 people in queue and only two people working. I've been sitting here for well over an hour…read more People are leaving because they're tired of waiting. That's good for me, but I don't think a simple issue should take a couple hours.

Good folks; imprecise results with antennas, but they do what they advertise. Recommended without…read morereservation.

Installed antenna pointing in the wrong direction. Overcharged for the antenna. Didn't use a signal…read morefinder, made 3 appointments and he canceled all of them Excuses ran from anniversary dinner, to weather (which was understandable) to having a headache. Each time he canceled, we had to reach out to him, he never called us to reschedule Luckily, a neighbor had a signal finder, adjusted the antenna correctly, and now my signal is great.

tried a number of others…read more expensive but work, can say that about others. I live in the country so choices are limited

Courteous from girl in office answering my questions to the guy that came out to hook up my…read moreantenna. He did s great job putting antenna up. Neat in appearance. Very thorough explaining how to use equipment.

Switched from version to Astound and the WiFi was a night & day difference they're WiFi won't let…read moreyou down especially on gaming

I have a note on my door " no soliciting " however Richard Heeke littered on my property his card…read moreand other trash he threw into my front door because it (the door) was open letting air in. It's extremely unprofessional and I hope whoever thinks about using astound thinks again ESPECIALLY with this particular location of greater Waco re thinks their decision l will never use you all as a company.

A lot of people on here write about their Charter internet experience outside the context of this…read morestore which to me is useless. If I'm checking out Charter on Yelp, I already have a good idea of what my internet connection and installation process will be like. (It was fine by the way.) No, what I need to know is what to expect when I have to come down here to either return or exchange equipment. First off, you pick a number and then they'll call it out when its your turn. The problem though is that not all people follow this system. For example, I had some Latino people walk in when I was waiting in line. They then proceeded to the next available employee. I understand if English is not your first language, but that doesn't give you a free pass to cut in line. After that though, the experience with the people at the desk was fine.

This place is a nightmare. There is clearly a leadership problem. It should not take 2 trips, 45…read moreminutes of waiting, and several calls to simply return equipment. There's just no excuse for it. I'm not sure if it's resourcing, poor workflows, or disengaged staff, but it shouldn't be this hard. We'd been customers of Charter for many years and were tired of paying the "loyalty tax" for subpar internet at premium pricing. Our experience with Charter was fine up to that point, but after the hassle of returning this equipment, I don't see us returning to Charter. What a disappointment.

Customer service is the worst. They came out to bury the fiber, I told them I wanted it 6 inches…read moredown so when I aerate my lawn the fiber line would not be damaged. They only we down maybe 2 inches. I called to have the bury it deeper and all I got was a run around. I told them that when I aerate and the fiber line is cut all the repairs are on them not me. Update Customer service called and had 3 techs out within an hour, they reburied the fiber line to the depth needed. It took a lot to get it done and thankfully they finally responded.

Terrible customer service. Don't be fooled by their low prices. The service sucks just as bad as…read moretheir customer service.

Worst provider ever. Have had issues with connectivity multiple times --them always saying "it's a…read moretower issue". Just spent over an hour on the phone because they say we are connected finally after 2 days no service. Nope not connected. Nothing works. So, they will be sending out a service man IN A WEEK! Sorry, done with you Rise. No more of this horrible service.

From the owner: Rise Broadband is dedicated to providing reliable high-speed Internet, which enables customers to…read moreconnect with the people and things they value most. In doing so, Rise offers rural and suburban homes and businesses a competitive choice for quality, affordable service.