They were awesome. We had really bad luck in the past with another provider at our old house and…read morethis company put us at complete ease. They took the time to really learn about what we wanted to accomplish with our internet service and TV needs. They gave us options and no pressure through the entire process. When they completed the install we couldn't even tell they had been in our house for a couple of hours and everything looked like what you would expect from a professional. We definitely will use them again and refer them to our our friends and family.

From the owner: Kelstar takes great pride in our ability to consistently earn the highest marks of satisfaction on…read morecompletion of work provided. With infrastructure, manpower, and top-notch leadership, Kelstar can take on even the most challenging of tasks for any provider. We help connect you to the latest in technology to provide solutions for your future, whether you are looking for Satellite TV, Cable, Internet and Security Home Automations Products. We represent brands like DIRECTV, Viasat, Vivint, HughesNet & also provide Business Class Phone solutions. As a leading smart home technology provider, vivint offers home security, energy management, home automation, local cloud storage, and high-speed Internet solutions. Our team is trained to install, service and maintain this state-of-the-art I.O.T. technology--helping you to create a more conscious and thoughtful home with a nest PRO. Call us today!

Worst provider ever. Have had issues with connectivity multiple times --them always saying "it's a…read moretower issue". Just spent over an hour on the phone because they say we are connected finally after 2 days no service. Nope not connected. Nothing works. So, they will be sending out a service man IN A WEEK! Sorry, done with you Rise. No more of this horrible service.

From the owner: Rise Broadband is dedicated to providing reliable high-speed Internet, which enables customers to…read moreconnect with the people and things they value most. In doing so, Rise offers rural and suburban homes and businesses a competitive choice for quality, affordable service.

Keoni Cano was our technician. He was very polite and knowledgeable and solved our issue. Nextlink…read moreis a great company.

Date of Incident: October 24 - 27, 2025 Location:…read moreWeatherford, TX (Hudson Oaks Office) If I could give Netlink a negative rating, I absolutely would. On Friday, October 24th, 2025, storms rolled through Weatherford, and my parents' internet service went out. My parents are retired, and everything they do depends on their internet connection. We called Netlink immediately. Their phone system said "call volume is higher than normal" and offered a callback option. We selected it -- no one ever called back. We tried again on Saturday. Still no callback. By Monday, I finally reached someone in "IT support." The representative, who introduced himself as Jet, had a very strong Indian accent. I asked where he was located -- he admitted he was outside the U.S. and was not allowed to say where. After researching, I found out that Netlink contracts all their customer service and IT support out to India (Bhopal, Madhya Pradesh) because it's cheaper for them than hiring qualified support here in the United States. In other words, Netlink cares more about saving a dollar than serving their customers. I spent over an hour (1 hr 4 min) on the phone with Jet, and he still couldn't fix my parents' issue. He couldn't even schedule a technician. I eventually called the main 800 number and pressed the "Sales" option just to reach someone local. When I finally reached a rep in Hudson Oaks, I asked for a supervisor in the U.S. -- and was transferred right back to another person in India! I even called 682-257-4414 and spoke to a dispatcher who told me the earliest technician visit was Wednesday afternoon -- nearly five days after the service went down. That's completely unacceptable. I used to be a Netlink customer myself, but I switched to Starlink, and I'm so glad I did. Starlink has been reliable, fast, and their support actually cares about their customers. When storms roll through, Starlink keeps working -- Netlink doesn't. Netlink is the perfect example of a company that has lost touch with its community. They outsource American jobs overseas, provide terrible customer service, and fail to deliver reliable internet when it matters most. Save yourself the headache. Don't get Netlink -- go with Starlink instead. It's well worth the investment. To make matters worse, Netlink is an American company on paper -- headquartered in Madison Heights, Michigan -- but nearly all of their customer service and IT support is outsourced to India, specifically Bhopal, Madhya Pradesh. The U.S. office handles sales and contracts, while the actual tech support and customer service you deal with are based overseas. They do this because it's far cheaper to pay employees in India ($8,000-$15,000 a year) than to pay qualified Americans ($50,000-$65,000 a year). In the end, Netlink chooses to save money instead of investing in reliable U.S.-based service and customer satisfaction. That's why their support is so slow, frustrating, and disconnected from their customers. In comparison, Starlink has been the complete opposite experience. Their service is reliable, consistent, and built for real people, not call-center scripts. When storms roll through, Starlink keeps working -- unlike Netlink, which seems to go down every time the weather changes. Starlink's customer support is responsive, professional, and most importantly, based in the United States, where representatives actually understand your needs and care about resolving problems quickly. It might cost a little more up front, but it's worth every penny for the reliability, speed, and peace of mind. Starlink proves that when a company invests in its customers and its country, everyone wins.

Granbury store shows to be open on the web searches. Closed every time I go there. No one answers…read morephone or calls back. if store is shut down please update website and phones. If still open then OPEN and answer phones.

This is not a corporate store. it's a third-party reseller. Spent hour attempting to get a…read morereplacement phone. Didn't happen, was told I qualified for upgrade but had to pay with cash only ($140.00 T mobile policy) LIE! plus additional cost for phone. Total waste of time. Went to T-Mobile at The Shops in Clearfolk (Corporate Store), issue resolved within 20 minute, no out of pocket cash, filed claim and received phone in 24 hrs.

Justin Jacobson gave service above and beyond. State Farm issued duplicate checks for my claim and…read morethen cancelled payment on the one I just happened to deposit. Justin drove from Frisco to Grand Prairie to sign the check. His company had already been paid and he still cared about me. Alease

From the owner: ProActive Claims is a public insurance adjusting firm based in the Dallas, Fort Worth Area. We are…read morelicensed in Texas and Colorado and work exclusively for the policyholder. We have experience handling all types of commercial and residential property damage claims. Contact us today for your FREE claim review.

My parents have Charter as they are the only service available in their subdivision on Tin Top…read moreRd. Very very poor. Service is frequently out,long delays for service. I called to report their phone out-got an automated message it was out and no idea when it would be up. Buyer beware-higher rates than a lot of other providers and very very poor service.

They are called Spectrum now and people in Azle on NextDoor app say they are the best of the…read morechoices out there. I think the complaints go back three years ago but I used them heavily for 13 months with no issues.

After spending 30 minutes on the phone with tech service, they tell me the earliest they can get a…read moreTechnician out is Tuesday - which is 3 days away. I asked the tech on the phone what I'm supposed to do for internet between now and then - she had no answer, and just said "the earliest we can get someone out is Tuesday." What crap - HORRIBLE customer service. I expected better, guess I know better now.

Windstream in my area didn't have enough slots so everyone in my neighborhood has two slots, me…read moreonly one, and yet I pay the same as my neighbors, so to no avail my service dc's a bunch, and we mostly all feel left behind by Windstream, so I am looking forward to another company who ACTUALLY cares, to provide high speed internet in Lakeside village!