Lack of training. Went in today for 3 new phone renewal. Informed that we're going to be charged…read morefor this along with not eligible for multiple items that we pre-confirmed we were eligible for online before entering the store. Went to an another location in Burleson and got everything we wanted along with iPhone 17's for no charge. I can see what this location has a 2.8 rating. Management you need to get your sh-t together and properly train your associates. Waited an hour in line just to walk out.

We went there today to upgrade our phones and iPads. We…read morecannot recommend Beverly enough. She worked with us for 2 1/2 hours to transfer all of our photos and data and upgrade our devices. We are very happy with all the time she's spent with us in the quality service..

Came to get my husband a gamer laptop that had 1 TB hard drive and Devon helped us out. He advised…read moreus of the different storage options and what laptops had the best bang for the buck. He ended up choosing the HP Omen. He looks forward to using it.

I went into Best Buy to change my cell phone provider to Visible. I had read that Best Buy was…read morewhere you could now go to do this and that an associate would be glad to help you set up your phone. CJ (who was waiting on me) didn't know anything about that, BUT he checked and saw that was the case so so he would try to assist me. He did an absolutely WONDERFUL job. There were a few glitches in setting up my phone, but he figured the whole thing out for me although it took almost 1 1/2 hours. He was GREAT and so helpful. Thank you SO MUCH CJ. Stephanie Spencer

Forced to use this company by Assurant for a screen repair. Drove a long way due to Assurant has no…read moreother service providers nearby. We live in the mid cities and had to drive to Burleson TX. Screen repaired and now the phone doesn't worked where it worked before. Cannot hear anyone speaking. So the audio was damaged during their repair. Now I have to bring it back there so they can maybe fix what they b broke or it just goes down hill from there. Assurant offers nothing else. Just keep taking it back. I'm canceling the phone service and insurance as I will not deal with Assurant again. They do not provide adequate service options for what you pay.

Stay Away from this place...Had a Battery Replaced by them for my IPhone...... When I got home my…read morescreen started glitchin, Turning white and Turning off.... They wouldn't honor the warranty, and offered no viable solution, told me I could buy a phone from them

Very satisfied with Fort Phone Repair and their services! Emmanuel was very friendly and fixed my…read moreiPhone X screen. Their work comes with a warranty as well which is nice! We had some work done by a place in the mall and the phone basically stopped working by the time we got home. So it's nice to know if something goes wrong with the phone we can bring it tight back.

From the owner: $15 Off repairs over $89.99read more

Came tot this store since my bad experience in Sherman since I work out here. This store can start…read moreby recognizing their customers when they come in the store and stand there for 5 minutes. Totally ignored they saw me and said nothing 5 of them at least. Not surprised by the low score. Verizon doesn't care like they use to. Seems to be a trend and I highly advise Verizon to fix it because they are going to lose me as a customer.

If you need help from a Verizon store with your phone or any issue, don't come here.My iPhone 16…read morewouldn't charge or stay on. It's Less than a year old so that was odd to me . I went in to see if they could help me or what steps I could take if maybe I could upgrade my phone if need be. I didn't get the workers name so that's unfortunate, but she didn't know much and kept going to another associate to answer any question I asked her, which was annoying but it's fine. She gave me four options 1. Pay off the balance of the phone which was about 600 dollars. No thanks 2. Add another phone line and pay for just for both phones but only have one line, does that make sense? Ya, didn't to me either 3. Go to a phone repair shop and have them fix it (excuse me. what? ) 4. Shop around carriers since Verizon wasn't willing to help per this store. I went to T-Mobile since I was in tears not being helped . I have 2 small babies. I need a phone for mostly safety reasons . T mobile said if your phone is less than a year old (which I repeated to Verizon store over and over again) you can go to the apple, and they'll replace your phone since it's within the year apple warranty and he wasn't sure why Verizon didn't tell me that since it's what they tell there customers. I went to apple, and they replaced my phone in under 30 mins. In conclusion of this I really want to switch plans completely out of Verizon because they seriously didn't care to help or listen. Really disappointed with all the time was wasted.

If possible I would give zero stars due to lack of customer service…read more Showed up and the store was locked. The manager Savanna went to lunch and didn't leave a note or time when she would return. No one else was working during their business hours. Charged me twice for activation. Called to resolve the charge because I do not live in the area to visit the store again and I was redirected to customer service. Spoke with customer service and they redirected me to the actual store. The girl at the store didn't seem to know how to help and just told me to call customer service again. Just a circle of no one resolving an issue. Gave it a few days and tried calling again. 4 phone calls throughout the day and no one even answered. Ended up having to get my bank to help me.

This is the WORST customer service when you damage your phone as my daughter does every year. I…read morepay the insurance, and when i try to make a claim, they keep rerouting me and hanging up on me (3times today) just to tell me i am not covered after paying for 8 months. Then, i end up having to diah out almost 300 dollars for another phone. When you ask why, thry shrug their shoulders and say "i dont know". Unacceptable!! I would choose a zero star if available!