1. Kerry Harris Satellite

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Athens, TX

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Kerry Harris Satellite

5.0 (5 reviews)
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CenturyLink

CenturyLink

(24 reviews)

Beware of deceptive billing practices!…read more A neighbor recently cancelled their CenturyLink Internet service and was required to return their "modem". We are in a fiber to residence neighborhood and there are no modems involved with this configuration. I worked with tech support to resolve this issue on behalf of my neighbor, and in so doing, discovered I too have been billed for a modem for 7.5 years at $9.99/month. I took this matter up with CenturyLink customer service and was offered a year reparation of $120. I declined and a ticket was opened to the corporate office. I was informed I would be contacted in 3-4 days. After waiting 7 days, I called CenturyLink and a customer service rep reviewed the notes in my account. He determined I had been credited for the cost of a new modem in the amount of $107 for remuneration on 7/18/2017 and I was never contacted. I opened this complaint with the BBB and was credited an addition $13 as offered by the original customer service rep. I rejected this response with the BBB with the following reply: I am rejecting this response because: This item is listed on my previous bills in the most cryptic way possible: Monthly Charges ** HSI Modem Wired 9.99 As I mentioned in my original complaint, I would have never suspected this was a charge for rental equipment (billing example attached). There is nothing preceding this line item that indicates this is any type of rental equipment. For all I knew, this was the box outside my house where the fiber cable met my residence. This only came to light because a neighbor recently cancelled their service and was going to be charged $100 if they didn't return their "modem". After many calls to customer support and a discussion with an install technician... I learned Fiber to Residence does not use a modem. This is something CenturyLink should have known and I should never have been charged for this, certainly not for over 7 years.

Centurylink is the very worst company I ha e ever deal with. They are completely incompetent and…read morehave horrible customer service!!!!! I would NEVER recommend d them to anyone, including the worst people on the planet!!!!!

T-Mobile Authorized Retailer

T-Mobile Authorized Retailer

(1 review)

I initially went into the location to get home internet. They talked me into switching my cell…read moreservice to them. I was told my total bill for cell service and internet was $130 and they guarantee the bill would be that amount. I dealt with Alan and the store assistant manager(the one who gave me the $130 quote). They talked about auto pay and I told them I could only do auto pay with a credit card. I was still told my bill would be $130. I checked my bill and it was $145. Went back to the store and the store manager said the assistant store manager quoted me the wrong price and there was nothing she could do about it. I asked her about honoring the quote the assistant store manager gave me and again was told she could not do anything. I should not have to pay because the assistant store manager misquoted me. Alan (sales rep) even backed up my store, but the store manager did not care. Unacceptable!

From the owner: Visit the T-Mobile store in Athens and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1395 E Tyler St can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Kerry Harris Satellite - televisionserviceproviders - Updated October 2026

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