horrible quality and sellers. Im paying for 1gig getting 21mbpc download speed and when I chat with person (Nageshwari - I-771823878) to add 2gig she/he add $25 Unbreakable WiFi for me without approval and when I asked to remove $25 he said he can't and I need to wait 1 month to resolve it. I called customer service and they removed in the same time and said they don't know why he can't remove $25 service. Means he don't want to remove it. read more

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We booked Frontier for internet over a month ago. They have yet to finish installing our service. We had a technician come out yesterday and left midway through the job. We now have to wait two more weeks to get internet at minimum. I finally decided to just go with spectrum. When I called to cancel my order, frontier demanded that I return the parts they left at my house instead of them coming to pick them up. They are screwed into the wall. I also had to call twice to officially cancel as the customer service rep told me she canceled me and then she did in fact not cancel my services. Glad I checked as I received no confirmation email. I will never use these services again! Worst experience with a business ever. read more

Very hard to get anything done with these folks over phone In the last month I have logged in over 20 hours waiting on hold with this frontier internet company trying to get my land line re- connected I have had service with them for five years now and the land landline has only worked about half the time and when it gets disconnected it takes several calls to get it back reconnected and the most frustrating thing is the amount of time one spends on hold waiting and these poor young girls don't have a clue how to fix it and they can barely speak English and end up getting a phone call few days later from a white tech guy telling me they figured it out and that is repaired This time in June of 2025 has been the worst because I have been without landline service for 3 weeks and after numerous calls and multiple frontier personnel working on it including technical support it seems no one can get it back connected I think there is a glitch somewhere that got created that no one can find so here I am, three weeks with no phone service just wanting to let folks know that maybe bundling your phone service with your internet is not a good idea read more

Frontier Damaged My Property - Lied and Ignored Me!" Someone from Frontier came to bury internet cables and ended up damaging my sprinkler box. They even parked their car on my grass, leaving it a mess. I filed a damage claim right away, but no one ever came to fix it. I've called customer service so many times -- every time they promise to call me back, but they never do. It's all lies. The internet service itself is terrible too -- constant outages and slow speeds. Frontier shows no respect for customers or their property. Stay far away! read more

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I just saw an ad on Facebook for frontier communication home internet for $19.99 a month with a phone number that I called and when I called and as I was getting ready to enroll the guy told me it would be $60 a month!! Idiots! Lying idiots! read more

This company is probably the worst internet provider for quality and or service support that you could choose out of all of your options in the Dallas metroplex. If it was an option to give this company a -5 star selection, I would. From a support model, they struggle with even the most basic level 1 operational support functions. They will dodge your calls where you cannot talk to anyone about getting support. They will automatically skip your service support tech visits and then not reschedule. Do not expect a reason for this missed appointment. They do not care about your small business functions and do understand that being down for a week has significant impact to your revenue stream. Bottom line: Avoid this company at all costs if you need internet at your house. read more

Worse company ever. They were installing fiber optics in our neighborhood in Denton. They tore up of parts of my front yard I including new sod. A letter left on door stated that everything affects the project will be completely restored upon completion.They left the dirt and new sod that was dug up in piles. I am a disabled veteran and my yard was my pride. I am hiring an attorney as the number given for concerns was never. This is the worse company I have ever dealt with in i2 years. STAY AWAY from Frontier! read more

My frontier, internet and phone service is down. March 13, 2026.\n They said they had a outage. And it\n Will take 3 days to fix\n By the way, this is a business 36 years. We are crippled. Worst phone service and internet, I've ever had read more

I've been paying for 1 gig speeds and I get nowhere near that. I get about 100-200mbps on a good day. Called customer service to fix this issue and their response was to upgrade to a higher speed plan. This company is a joke. Honestly can't believe they are still in business since everyone I know has the same experience with them. If you have the option go elsewhere. read more

I have had intermittent connection problems with one stb for months. It finally crapped out, and I have spent several hours over the past three weeks trying to troubleshoot their technology free of charge. After two problematic chats, three mailed set top boxes and another call, we still have zero timeline for a resolution. Primary account holder is 80. How exactly is he supposed to do this on his own? Technology is not user friendly, service is hit or miss and relies too heavily on an underpowered chatbot and scripts that are inflexible and useless to the subscriber. I'm looking for alternatives. read more

Poor quality internet. They offer 1gb internet which performs like 1mbps. I had it for a month. It will perform soo poor even within 8ft from the router. Forget about upstairs. It won't even reach there. Also it will often disconnect. I went back to my old carrier att. Their 500mbps works faster than frontiers 1gb. And works even upstairs. Do not get frontier. read more

We've had frontier for 6 years and we lost service in our area with no warning Very bad read more

Truly the worst customer service experiences I've had. The people are nice enough but often can't understand them on the phone. Plus, you have to wait an hour every time you call, no matter what. Our Internet has been spotty. When i reported this, they told me we would have to pay more per month for the same service. NOPE. When they came to fix it, they disconnected our 2nd land line- so we've had no service on that line for over a month. Called twice to get someone out and each time they ran a whole bunch of tests, kept my husband on the line for an hour each time and nothing is fixed. I will be looking into changing service asap. read more

complete ripoff stay away from frontier my bill went from 48 to $84 . Had to cancel while talking to a rude customer service representative

This is going to be long as that how bad of an experience i received . if i could star a zero i would. 9 year or so ago , i tried frontier they lied about cost, signed up and my first bill was over $500. canceled right away. After 9 years i decided to try again because Spectrum internet had to many outages, agreed with the rep on cable and internet. service guys appears , leaves wires everywhere, and let me tell you a week later still laying on the floor. i get home from work and i have no cable, after talking and arguing with the automotive system, find out frontier does not provide cable. Couldn't even cancel because it take 3 days to create an account. now my garage door does not work, went around serval days trying to do a claim , so now the rep files one for me, check on it 3 days later and that rep too lies. i finally had someone show me how to file a claim , and her we are 3 days later and 2 wks with no garage, wire cable everywhere.. NEVER AGAIN FRONTIER. oh and to top it off, they charge 55 dollars to return boxes, 99 dollars for i dont know what else, and i didnt even have service for a day. i did talk to another rep who has promised to cancel charges, and it is still showing on my bill 3 days later. Customer service are liars. i cant say much about the service as i have not tried, they need to hire honest people... CC read more

If I could give -10, I would. The #1 reason is communication! THERE IS NONE. EVERYTHING IS DONE VIA TEXT USING AI and self help questions. It is infuriating! Taking to a human via the phone: IMPOSSIBLE! #2 ALL OF THEIR WORKERS ON THE GROUND IS CONTRACT LABOR. Even they gave their company a ZERO rating for communiating with them! Hook up on a house that was new to Frontier was a nightmare. #3 They promied 3 months total free service for the "nightmare"..... yeah, right. Try getting it!!!! #4 Most of the agents have limited English speaking ability! And that is if you ever get to speak to one. Another reason to run like hell. I'm not sure if they are worth the headache since it has been such an ordeal. Now that I have them, I'm stuck for a while. read more

1. Daniel was exceptional; knowledgeable, professional, prompt, truly went above and beyond. 2. While I used the app to schedule my appointment and speed preference I ran into a snag and had to reschedule. As the app does not send appointment confirmations, I desperately tried to call their customer service (during office hours) and ran into an undesirable robo-loop. Please address this, it makes zero sense that I cannot connect with a human being. High hopes for Frontier, who was highly recommended by our realtor. read more

Very Bad Treatment!!! I got a much better deal for internet somewhere else, so I canceled my service with Frontier. The customer rep (Stephanie) told me that this is a monthly account and they will not prorate my billing. I did not know such a thing, this was the first time I heard this. So, I had to pay for days of no usage! Very bad customer service, if this is how they treat their loyal and long term customers, I am very surprised they are still in business!!! read more

Bad Service. Expensive. Placed excessive restocking fee when cancelling their service in addition to a cancellation fee.

Horrible Experience with Frontier Internet Worst Customer Service Ever! I've never dealt with a more frustrating and incompetent internet provider than Frontier. Their customer service is an absolute joke. Every time I call, I'm stuck on hold for hours, only to be transferred between clueless representatives who don't have any answers. My internet drops constantly, and when I try to get help, they either blame my equipment (which is *theirs*) or give me the same useless troubleshooting steps I've already tried a hundred times. Promised a technician visit? Don't hold your breath--they either don't show up or show up late with no solution. Save yourself the headache--avoid Frontier at all costs. There are much better ISPs out there that actually value their customers. **0/10 - Would not recommend to my worst enemy!** read more

My bill went up $15 and I was not notified until the day after my bill was generated (I'm sure they probably had some small print on the previous bill. When I contacted them about just lowering my plan, they lowered my 1 Gig from the new price of $74.99 to 500mbps for $54.99. They are making me pay $74.99 for billing cycle Feb4th-Mar3rd then prorating the next bill to $37.66. The problem here is in the prorated amount their breakdown sent to me says I am only paying $64.99! So they are stealing $10 from me and no-one has been able to help me with billing. Soon as I finish my research I'm leaving this company! They find ways to take money from you, and their service is great during the day but not overnight because they are always doing 'upgrades' that interrupt service so not good for work from home night shifts. Look elsewhere if you can; All the other 1 stars are true. read more

Amazingly bad customer service. One of their techs damaged my line and they are asking me to wait 5 days to get it fixed. Why am I paying for Internet that doesn't work? read more

Service was unreliable, I payed for 1,000mb/sec but the average speed was around 250. Canceled service and they charged me $55 for a restocking fee. read more

Requested service almost two months ago. No one has come to trench the cable. Ghosted many times by various reps. Guess they'll get around to it when Verizon buys them out. Really need some help. read more

Worst customer service I've ever experienced for technical support. We've had great internet for a while, but this past week has been awful. Every time I call, instead of helping, they just try to push a three-month trial for a WiFi extender -- even though I only use WiFi in one room and don't need it. Their solution for everything is a WiFi booster -- even when our TV is literally six inches from the router. I even hooked up a LAN cable and still had issues, proving it's not just a "signal" problem, but they refused to listen. Are they supposed to be technical support or salespeople? I spent a whole hour on one call, just being pressured to add the extender, with no real help for the actual problem. I'm beyond frustrated with this company. read more

Worst customer service in industry. Technicians, cs reps, supervisors even managers have lied, misinformed, even extremely rude. I did what I was told to do by these people only to find out later it was a lie and misinformation. Frontier as a company only states we are sorry and does not plan to correct the problem. read more

I had to cancel because these guys oversold their available addresses, and would take my IP address away for 3 hours every night. It lasted like this for 3 months. No more While I'm ranting, as a software engineer I blame the tiresome surveillance restrictions of the federal POS govt for this mess. They're so busy taking data from people that the networks are clogged. read more

Awful. The gentleman who recruited me for the Internet was very pushy and unnecessarily talkative when I wasn't interested in the slightest, and the customer service to simply cancel an installation appointment was ridiculous. The call center people are simply meant to hassle you and make it as difficult as possible to cancel. I had to repeat it several times and she still rambled about the 12 months of no bill, like the gentleman in the truck did. Also, the gentleman in the truck literally pulled up to our house just as we got home, and that was beyond annoying. I don't want to be sold some crappy new Internet when I just want to be inside my home out of the cold. Don't waste your time here, it's all a bunch of hooey and pushy sales people. read more

8/29 Finally got phone service again. Then the internet started going on and off. Called tech support who sent signals out and no internet and no TV. Tech dropped chat. Called again and found out that he suspended my internet/TV service. Have to call again when account service is open because the only thing I got on the computer was a message to reconnect my service by signing in to their website and paying a bill that is not due until Sept 9th. How to do this without internet in only known to Frontier. read more

I think it's funny.. Every month for a year I've always paid on the 19th. for a year. Today Frontier horrible internet want to charge me 15.00 late charge. You better be happy I paid it. Your wifi is horrible!!! I can barely connect my iPhone nor tablet. But, you decide 15.00 late fee. Get out of here I'm looking for a better service. I never hear from them, and never get discounts SMH! 1 year in March 2025 read more

I would not get this service. if you want fiber just go with ATT. I had ATT before I moved for work. now I'm back in DFW Texas and this is the first time I've tried frontier. complete garbage. don't waste your time, or mental with this company. you've been warned read more

They don't tell you about all the fees... And I was charged for a $50 restock fee that they don't tell you about in the very beginning if you cancel read more

Worst service ever! My internet went out and I cannot get ahold of anyone to help besides their online system. If no stars were an options, then this is what I would give this horrible company! read more

I don't use FB or Twitter so canned responses encouraging their use to contact the social media team aren't helpful. Need help resolving a REALLY messy and complicated customer service issue which I have documented but it's quite detailed! Keep getting disconnected from the Customer Service lines, chat is no help, backend office records are disjointed and inaccurate. I have the CEO's email address and of course company mailing addresses, but how can I make contact with someone for effective resolution??? It's a horror story so far and I am prepared to contact the Texas Utility Commission if I can't get it resolved. EDIT: Contacting the CEO seems to have worked. Got a call from a surprisingly capable and competent manager who is working the case. She was refreshing in her demeanor and professionalism, as well as knowledge. Fingers crossed... EDIT#2: All issues addressed/resolved. Awaiting final documentation to confirm. Fingers still crossed until I can finally close the door on this awful experience. Established account late October 2024 with YouTube TV, internet, and home phone. Installed/activated November 2024. 3/31/25 Requested that home phone number be ported to another provider but wished to remain with internet and YouTube TV. 4/1 Porting completed. Received email that all services would be disconnected on 4/1. This was unexpected. 4/1-4/4 All services disconnected 4/1 and inoperable as of 4/4. Numerous phone calls re: issue. Finally told that once home phone number is removed all services associated with it are cancelled and must start over with new orders to rebuild. I had to lift a credit file freeze as if I was a new customer. Told I could not rebuild my YouTube TV subscription w/discount without creating a new Gmail address and would have to go through the Loyalty department to get discount reinstated. Confusing communications and information/data not accessible across the organization during all conversations (phone and chat). Account Service, Retention/Loyalty, Billing, etc. Received an email re: return equipment - if continuing as customer why would I need to do this? Called and was told to keep equipment and I would not be charged - a note would be appended to my customer file. The QR code for equipment return was invalid and could not be used. 3/31 Received email that a technician would come on 4/4 with a new FT order for internet service. This was news to me. I had never rec'd any other communication. Nothing to confirm an order, outline next steps, etc. 4/4 I called to confirm that tech was going to arrive 1-5 pm and told yes. Called later on 4/4 (3:30 CT) and was told that the tech visit had been cancelled. No note re: who at Frontier made the cancellation - I certainly didn't. So....no follow up at all to indicate status whether I have service or not. CSR says I don't have an account. 4/15 Received a bill for internet service. I can't log on because my account was deactivated, yet I get a bill with 4 digits of a new unknown account #. I keep getting disconnected from the Customer Service line and can't reach anyone. 4/16 Received an email "Welcome to Frontier" WTF??? read more

By far the worst customer and tech support possible. Our WiFi has been down for 8 days and we have been told everything from a local system outage, when our neighbor across the street has been fine. I've called everyday and hear different reasons and excuses. They keep saying this will be resolved in 24 to 48 hours. They are terrible. Stay away. read more

They have the worst customer service! They refuse to let you speak to a human, they refuse to send a technician out, until they have wasted so much of your time with them on the phone. read more

We decided to switch to Frontier after a bad experience with another internet provider, having heard great recommendations about their service. However, on Thursday, March 20th, our signal went out, and as of today, March 25th, it still hasn't been restored despite numerous calls to customer service and attempts to use their app, which simply doesn't work. A technician came on Friday, March 21st, and determined the problem wasn't with the equipment at our house but elsewhere. He checked another location and found no issues there either. He mentioned that a technician with the necessary equipment would come to check the cables on the pole. This technician arrived on Monday, March 24th, and diagnosed that squirrels had damaged the cable, which needed to be replaced. They said a construction team would come to install new cables, but this hasn't happened, and there are NO UPDATES in the app, which is stuck on the report from Monday. In summary, we've experienced TERRIBLE customer service, nobody is listening. During one of the calls on Friday, the representative was RUDE, constantly interrupting me and not allowing me to explain the situation. I hope the call was recorded. The Frontier app, which they boast about, DOESN'T WORK either; it freezes and is unusable. It seems they don't have enough technical staff to address the problems. It's been six days without service and no response from Frontier. This has been a DISSAPOINTING and FRUSTRATING experience with the company. read more

Frontier charged me $50 restocking fee for equipment that was not picked up and was used by the byers of my house. There was nothing to restock and I helped get Frontier a new customer. Terrible. read more

Worst customer service ever. One star is too high. Wouldn't ship replacement equipment for several days, then after I cancelled and told them not to ship it, they sent it anyway then asked me to return it. Final insult, despite calling twice to confirm cancellation they still tried to run an automated payment for the next month's service. Truly the winners of the worst service in my life award. read more

I hate this company and I hate that they're the only company that own Herbert optic cable in my area. I'd give these thieves 0 stars if I could. They bill you for services they do not deliver. They'll leave you without internet for weeks on end, and the they will not send technicians despite giving you appointments to send out technicians. I'm taking off work for this then they gaslight you about it. You can't do anything about the thievery corruption or incompetence of this company! They'll bill you and give you nothing! read more