We have had Frontier fiber less than 6 months and in the past two weeks we have had 2 outages that both have been multiple days. The first outage was repaired by a technician that literally told me our problem was caused by sloppy work done during the initial installation. We reported our issue on Wednesday and it was repaired on Friday afternoon. The following Wednesday, our internet went down again but there was a crew across the road replacing a fiber box. I spoke with them and they confirmed that they had disconnected the fiber to complete their work and it would be restored once they were finished. I came back home that evening and our internet was still down even though the workers were gone. I tried to file a ticket with Frontier but they kept saying they already knew there was an outage. 2 days later and we are still without internet. I have filed 2 FCC complaints and a BBB complaint because frontier makes it impossible to escalate anything beyond their basic customer support agents. The customer support agents give no information and told me they don't give any estimated restoration times (or days in this case) because they don't want customers to set high expectations and to hold them to that timeframe. This company is absolutely terrible when you have issues/outages and I can't believe it takes them DAYS to restore service outages. They are unapologetic and do not value their customers whatsoever. The lack of communication, urgency, and customer support is unreal. I can't believe they are allowed to operate in this manner. 1 star because it won't allow me to give them zero!!! read more

Frontier Internet used to a good company. I signed up for the $29.99 offer, which included a free router. They never sent the router. I didn't care because I already had a great router. However, when we had an internet outage, tech support said they couldn't help me because we didn't have their router. Which is ridiculous. I spent 45 minutes on chat support trying to get the free router. They finally agreed to send it, but they are now charging us an extra $7 a month. Chat support said there would be no charges. They lied. This is an ongoing nightmare. They sent me a router. But then tried charging me for the free router. I spent an hour trying to get them to change it. They removed the charges. The next day they requested I return the router. I spent another hour today trying to get them to let me keep the router. They finally agreed to let me keep for free. Just now, I got a bill from Frontier requesting me to pay for 2 months of router usage. Frontier will not help you. You will waste hours trying to get them to help you. DO NOT USE FRONTIER INTERNET. read more

I canceled frontier. After I canceled i got a bill for $177.00 in October 2025. I went back and forth with them, then last call I made it was confirmed that I had canceled. I had to send equipment back. I did and it took over 2 weeks for them to get it but I finally got confirmation they received it. Then today, 8 days later I get a bill for $133.39. I'm a 73yr old senior living on Social Security and tired of messing with them. read more

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I rated it 1 but actually it should be 0. They have the worst customer/billing service ever. GIGI META is horrible. They keep billing me and my service was canceled in March. We returned equipment but they are still sending instructions to send it back. It is impossible to talk to a human. They will not get a dime from me until someone calls me. Quit telling me to call that number, go on Facebook or Twitter. All those places lead you know where. I ow you nothing. You owe me. read more

Never chose Frontier. They trick you into having their service with low costs, then suddenly when you need to quit because you are moving or something they charge you additional closing fees and restocking fees and you end up paying more that what you would have if choosing another company. Also, the quality of internet is not very good, where I was living they said that they needed to upgrade the connection so halfway into the contract they even charged $5 additional monthly...I got played by an internet company. read more

They just ghosted for my installation since I was given the order number. Customer service was all lied and kept ignoring me. It was very weird and horrible!!! I will never take their service again!!! read more

my internet been messing up for 3 months and my they want to charge me for a technician to come out and I keep losing internet connection. I hate this company and please don't get them for your Internet service read more

Worst customer service ever! Their staff disconnected our line to connect our neighbors and then left! Without fixing and they said they don't have anyone to send to fix it! Not recommended at all! read more

Frontier Internet - Telecommunications Near Me

The internet service itself was fine, but the billing practices were not. I was explicitly told that my account would not be billed for YouTube TV, yet Frontier charged my account for two consecutive months anyway, forcing me to stop my autodraft to prevent further charges being taken. I had to spend time contacting customer service to address charges that should never have occurred, which was frustrating and unnecessary. Being told one thing and then charged anyway shows a lack of reliability and accountability. As of now, I still have not been refunded or credited for the charges or gaven any solution. Additionally, do not purchase any third-party add-ons through Frontier (YouTube TV, Netflix, or anything else they offer). They were quick to take my money, but when a problem arose, no meaningful help was offered, and I was passed around with no clear ownership of the issue. Because of this experience, I would not recommend purchasing any add-ons through Frontier. read more

I signed up for Frontier 2 years ago at $40/month, they jacked it up to $50/month a year later, and this year up to $60/month. I found a better rate elsewhere, called and cancelled on the 2/10 and they said a) I can't get money back for the rest of February b) there's a $50 "restocking fee"...they're a crummy company, bad experience. read more

The service is great, but I called to cancel my plan and was advised to just place my account on "paused, and that they would credit my account $54 dollars. I agreed, but now I am receiving a bill of $154.21. I have attempted to call but I only get an automated system, and it's the same thing with the chatbot going in circles online. I am now afraid that this bill will eventually be sent to collections, and I won't be able to get service again. read more

Buyer Beware. Frontier is filling mailboxes with details of their internet "deals" now that they are part of Verizon. Well.... once you "bite", the "deal" pricing instantly vanishes, and it is impossible to get anyone at Frontier or Verizon to provide a straight answer. The speed is great but beware the Bait and Switch pricing games. read more

horrible quality and sellers. Im paying for 1gig getting 21mbpc download speed and when I chat with person (Nageshwari - I-771823878) to add 2gig she/he add $25 Unbreakable WiFi for me without approval and when I asked to remove $25 he said he can't and I need to wait 1 month to resolve it. I called customer service and they removed in the same time and said they don't know why he can't remove $25 service. Means he don't want to remove it. read more

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We booked Frontier for internet over a month ago. They have yet to finish installing our service. We had a technician come out yesterday and left midway through the job. We now have to wait two more weeks to get internet at minimum. I finally decided to just go with spectrum. When I called to cancel my order, frontier demanded that I return the parts they left at my house instead of them coming to pick them up. They are screwed into the wall. I also had to call twice to officially cancel as the customer service rep told me she canceled me and then she did in fact not cancel my services. Glad I checked as I received no confirmation email. I will never use these services again! Worst experience with a business ever. read more

My frontier, internet and phone service is down. March 13, 2026.\n They said they had a outage. And it\n Will take 3 days to fix\n By the way, this is a business 36 years. We are crippled. Worst phone service and internet, I've ever had read more

Initially chat (because you can get anyone in the phone with this company) with Priyadharshini and "Mark", I I also feel like was Priyadharshini but going as Mark "in a different department". I was told the service would be active in 2-24 hours after payment was posted to the account. About 30 hours later, there still no service and no one had any real answered to why. "Restrictions" were lifted, "Terms & Conditions" need to be agreed to sent via email, billing and processing issues was causing a "slight delay", etc. lots of excuses but no real solution or answers. Just a lot of quick responses and eagerness to leave the chat. Very new chat seemed to have a new excuse and the same exhausting answers, "24 hours". So, how many 24 hours we have to wait? We are still waiting. Their lack of customer service and actual solution as to solidify the issue(s) is unbearable. They treat you as a number and a customer, unless you're upgrading your service of course... awful company. Internet service is decent. read more

Very hard to get anything done with these folks over phone In the last month I have logged in over 20 hours waiting on hold with this frontier internet company trying to get my land line re- connected I have had service with them for five years now and the land landline has only worked about half the time and when it gets disconnected it takes several calls to get it back reconnected and the most frustrating thing is the amount of time one spends on hold waiting and these poor young girls don't have a clue how to fix it and they can barely speak English and end up getting a phone call few days later from a white tech guy telling me they figured it out and that is repaired This time in June of 2025 has been the worst because I have been without landline service for 3 weeks and after numerous calls and multiple frontier personnel working on it including technical support it seems no one can get it back connected I think there is a glitch somewhere that got created that no one can find so here I am, three weeks with no phone service just wanting to let folks know that maybe bundling your phone service with your internet is not a good idea read more

Frontier Damaged My Property - Lied and Ignored Me!" Someone from Frontier came to bury internet cables and ended up damaging my sprinkler box. They even parked their car on my grass, leaving it a mess. I filed a damage claim right away, but no one ever came to fix it. I've called customer service so many times -- every time they promise to call me back, but they never do. It's all lies. The internet service itself is terrible too -- constant outages and slow speeds. Frontier shows no respect for customers or their property. Stay far away! read more

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I just saw an ad on Facebook for frontier communication home internet for $19.99 a month with a phone number that I called and when I called and as I was getting ready to enroll the guy told me it would be $60 a month!! Idiots! Lying idiots! read more

This company is probably the worst internet provider for quality and or service support that you could choose out of all of your options in the Dallas metroplex. If it was an option to give this company a -5 star selection, I would. From a support model, they struggle with even the most basic level 1 operational support functions. They will dodge your calls where you cannot talk to anyone about getting support. They will automatically skip your service support tech visits and then not reschedule. Do not expect a reason for this missed appointment. They do not care about your small business functions and do understand that being down for a week has significant impact to your revenue stream. Bottom line: Avoid this company at all costs if you need internet at your house. read more

I've been paying for 1 gig speeds and I get nowhere near that. I get about 100-200mbps on a good day. Called customer service to fix this issue and their response was to upgrade to a higher speed plan. This company is a joke. Honestly can't believe they are still in business since everyone I know has the same experience with them. If you have the option go elsewhere. read more

I have had intermittent connection problems with one stb for months. It finally crapped out, and I have spent several hours over the past three weeks trying to troubleshoot their technology free of charge. After two problematic chats, three mailed set top boxes and another call, we still have zero timeline for a resolution. Primary account holder is 80. How exactly is he supposed to do this on his own? Technology is not user friendly, service is hit or miss and relies too heavily on an underpowered chatbot and scripts that are inflexible and useless to the subscriber. I'm looking for alternatives. read more

Poor quality internet. They offer 1gb internet which performs like 1mbps. I had it for a month. It will perform soo poor even within 8ft from the router. Forget about upstairs. It won't even reach there. Also it will often disconnect. I went back to my old carrier att. Their 500mbps works faster than frontiers 1gb. And works even upstairs. Do not get frontier. read more

Truly the worst customer service experiences I've had. The people are nice enough but often can't understand them on the phone. Plus, you have to wait an hour every time you call, no matter what. Our Internet has been spotty. When i reported this, they told me we would have to pay more per month for the same service. NOPE. When they came to fix it, they disconnected our 2nd land line- so we've had no service on that line for over a month. Called twice to get someone out and each time they ran a whole bunch of tests, kept my husband on the line for an hour each time and nothing is fixed. I will be looking into changing service asap. read more

We've had frontier for 6 years and we lost service in our area with no warning Very bad read more

If I could give -10, I would. The #1 reason is communication! THERE IS NONE. EVERYTHING IS DONE VIA TEXT USING AI and self help questions. It is infuriating! Taking to a human via the phone: IMPOSSIBLE! #2 ALL OF THEIR WORKERS ON THE GROUND IS CONTRACT LABOR. Even they gave their company a ZERO rating for communiating with them! Hook up on a house that was new to Frontier was a nightmare. #3 They promied 3 months total free service for the "nightmare"..... yeah, right. Try getting it!!!! #4 Most of the agents have limited English speaking ability! And that is if you ever get to speak to one. Another reason to run like hell. I'm not sure if they are worth the headache since it has been such an ordeal. Now that I have them, I'm stuck for a while. read more

1. Daniel was exceptional; knowledgeable, professional, prompt, truly went above and beyond. 2. While I used the app to schedule my appointment and speed preference I ran into a snag and had to reschedule. As the app does not send appointment confirmations, I desperately tried to call their customer service (during office hours) and ran into an undesirable robo-loop. Please address this, it makes zero sense that I cannot connect with a human being. High hopes for Frontier, who was highly recommended by our realtor. read more

Worse company ever. They were installing fiber optics in our neighborhood in Denton. They tore up of parts of my front yard I including new sod. A letter left on door stated that everything affects the project will be completely restored upon completion.They left the dirt and new sod that was dug up in piles. I am a disabled veteran and my yard was my pride. I am hiring an attorney as the number given for concerns was never. This is the worse company I have ever dealt with in i2 years. STAY AWAY from Frontier! read more

Very Bad Treatment!!! I got a much better deal for internet somewhere else, so I canceled my service with Frontier. The customer rep (Stephanie) told me that this is a monthly account and they will not prorate my billing. I did not know such a thing, this was the first time I heard this. So, I had to pay for days of no usage! Very bad customer service, if this is how they treat their loyal and long term customers, I am very surprised they are still in business!!! read more

This is going to be long as that how bad of an experience i received . if i could star a zero i would. 9 year or so ago , i tried frontier they lied about cost, signed up and my first bill was over $500. canceled right away. After 9 years i decided to try again because Spectrum internet had to many outages, agreed with the rep on cable and internet. service guys appears , leaves wires everywhere, and let me tell you a week later still laying on the floor. i get home from work and i have no cable, after talking and arguing with the automotive system, find out frontier does not provide cable. Couldn't even cancel because it take 3 days to create an account. now my garage door does not work, went around serval days trying to do a claim , so now the rep files one for me, check on it 3 days later and that rep too lies. i finally had someone show me how to file a claim , and her we are 3 days later and 2 wks with no garage, wire cable everywhere.. NEVER AGAIN FRONTIER. oh and to top it off, they charge 55 dollars to return boxes, 99 dollars for i dont know what else, and i didnt even have service for a day. i did talk to another rep who has promised to cancel charges, and it is still showing on my bill 3 days later. Customer service are liars. i cant say much about the service as i have not tried, they need to hire honest people... CC read more

By far the worst customer and tech support possible. Our WiFi has been down for 8 days and we have been told everything from a local system outage, when our neighbor across the street has been fine. I've called everyday and hear different reasons and excuses. They keep saying this will be resolved in 24 to 48 hours. They are terrible. Stay away. read more

Bad Service. Expensive. Placed excessive restocking fee when cancelling their service in addition to a cancellation fee.

Horrible Experience with Frontier Internet Worst Customer Service Ever! I've never dealt with a more frustrating and incompetent internet provider than Frontier. Their customer service is an absolute joke. Every time I call, I'm stuck on hold for hours, only to be transferred between clueless representatives who don't have any answers. My internet drops constantly, and when I try to get help, they either blame my equipment (which is *theirs*) or give me the same useless troubleshooting steps I've already tried a hundred times. Promised a technician visit? Don't hold your breath--they either don't show up or show up late with no solution. Save yourself the headache--avoid Frontier at all costs. There are much better ISPs out there that actually value their customers. **0/10 - Would not recommend to my worst enemy!** read more

My bill went up $15 and I was not notified until the day after my bill was generated (I'm sure they probably had some small print on the previous bill. When I contacted them about just lowering my plan, they lowered my 1 Gig from the new price of $74.99 to 500mbps for $54.99. They are making me pay $74.99 for billing cycle Feb4th-Mar3rd then prorating the next bill to $37.66. The problem here is in the prorated amount their breakdown sent to me says I am only paying $64.99! So they are stealing $10 from me and no-one has been able to help me with billing. Soon as I finish my research I'm leaving this company! They find ways to take money from you, and their service is great during the day but not overnight because they are always doing 'upgrades' that interrupt service so not good for work from home night shifts. Look elsewhere if you can; All the other 1 stars are true. read more

complete ripoff stay away from frontier my bill went from 48 to $84 . Had to cancel while talking to a rude customer service representative

Service was unreliable, I payed for 1,000mb/sec but the average speed was around 250. Canceled service and they charged me $55 for a restocking fee. read more

Amazingly bad customer service. One of their techs damaged my line and they are asking me to wait 5 days to get it fixed. Why am I paying for Internet that doesn't work? read more

Requested service almost two months ago. No one has come to trench the cable. Ghosted many times by various reps. Guess they'll get around to it when Verizon buys them out. Really need some help. read more

Worst customer service in industry. Technicians, cs reps, supervisors even managers have lied, misinformed, even extremely rude. I did what I was told to do by these people only to find out later it was a lie and misinformation. Frontier as a company only states we are sorry and does not plan to correct the problem. read more

Worst customer service I've ever experienced for technical support. We've had great internet for a while, but this past week has been awful. Every time I call, instead of helping, they just try to push a three-month trial for a WiFi extender -- even though I only use WiFi in one room and don't need it. Their solution for everything is a WiFi booster -- even when our TV is literally six inches from the router. I even hooked up a LAN cable and still had issues, proving it's not just a "signal" problem, but they refused to listen. Are they supposed to be technical support or salespeople? I spent a whole hour on one call, just being pressured to add the extender, with no real help for the actual problem. I'm beyond frustrated with this company. read more