Horrible customer service. They have no idea what they are doing. Sold an old iPad and an old iPad…read morepen. Upgraded the wrong phone line , over charged the account, switched me from consumer to business back to consumer all without my consent and I lost all "previous promotions " conveniently and discounts. We pay $50 in phone insurance a month and my daughter returns her "paid off cracked phone" to upgrade and he says she will get $400 credit but we get a letter saying nope.. now it's $200 credit. They are complete idiots and will rob you blind!!! Not a good trustworthy company . If this is how they treat loyal long time customers, unbelievable!!! 0 NEGATIVE STARS !

You can sit in the parking lot or drive up & down 380 and have zero to one bar of Verizon signal…read more And with the store's sales team on commission, if you aren't buying anything when you go in the store for help they are rude, unhelpful and tell you to call the 1-800 number. We moved to Prosper in 2013 and we have very poor service with Verizon. And it's not just us, it's the whole area. Our neighborhood Facebook page is full of complaints due to this. Do yourself a favor and bypass Verizon and go straight to T-mobile.

I came into this corporate store very frustrated and had excellent customer service from AJ. They…read morewas so helpful and patient with my frustrations. Highly recommend them for help.

WORSE PLACE!!! I had a horrible experience at this verizon. My experience was so painfully bad I…read morehope people see this and do not go into the store and switch to a different company. The laziest wokers most unprofessional workers. Not helpful at all. The only one that was semi helpful was one guy. Overall the girls avoiding customers, pawned off customers. Hid in the back. One girl was putting a screen protector on her own phone instead of helping a customer. One was just on her phone. They hid in the back. I spent two hours in that store and ended up calling customer support. I went in to this store and requested some help with my phone because for the past couple of months my calls have been randomly dropping mid conversation. At first it would happen every now and then but recently it's gone so bad, multiple times a day. Instead of them trying to find the root problem they told me I should buy a more expensive plan, I refused. Next, they tried giving me a new eSIM, that did not work. Then they told me to talk to apple. I did, apple said my phone did not have problems and that it is verizon. Went back to Verizon. Then they tried to reset my network. That did not work. Then they tried giving me another esim and i told them that did not work the first time. They claimed my phone was defective. Tried to get me to buy insurance to pay for a new phone. Finally agreed to use my one year warranty that comes with buying a new phone. I had to bring that up. They did not disclose to me that my replacement phone would be a LIKE new phone. So i came back to the store to ask for a brand new phone and not a like new one. They told me to go to apple and ask them. That is when i called the customer support. When i asked for a credit or anything for all this inconvenience they told me to just call customer support. I asked if i could at least get a free screen protector since my broke when i had to take it off to get approval for a replacement. So disappointed.

Our 2 yo iPad Pro had a shattered screen from a drop…read more Although an expensive part, CPR ordered a new screen and completed in 5 days. The significance... the first screen they received did not work appropriately, and they quickly obtained a replacement.

Extremely disappointing experience. I paid $325 to have the screen replaced on my iPhone 16 Pro…read moreMax, and the replacement screen did not even last three weeks. I first visited the store on August 21 for the screen replacement. I noticed an issue with the new screen that same day and had to return to the store immediately so they could fix it. Then, on September 4, strange colors suddenly started appearing inside the display. Just two days later, a visible line appeared across the screen. I went back to the store expecting them to stand behind the repair, especially considering how recently the screen had been replaced. Instead, I was simply told there was "no warranty" and that they would not repair or replace it. The lady I spoke with was also dismissive and repeatedly said, "No, we don't fix it because there's no guarantee." My question is simple: if a $325 replacement screen cannot even function properly for one month, how is that acceptable service? A customer should not have to pay hundreds of dollars for a replacement part that develops serious display problems within weeks and then be told there is nothing the business can do. I have photos documenting the screen damage and display issues, although unfortunately this review platform does not give me an option to attach them here. I have now filed a dispute regarding the defective/damaged replacement screen and the service I received. Based on my experience, I would strongly recommend that customers ask very clearly about the quality of the replacement parts, warranty coverage, and what happens if the repair fails shortly after installation before paying for any service here.

My wife and I purchased new Samsung phones. We needed assistance with the phone transfer. We were…read moresomewhat stressed when we arrived after dealing with another retailer that refused to help us with the transfer. Luis greeted us and offered to help us with the setup. He assured us that he would guide us and show us what to do every step of the way. He was very knowledgeable and talked us through the setup process. Luis was awesome and he handled the process with ease. He was very friendly, professional and answered all of our questions. We love our new phones. Thank you Luis for providing us with excellent customer service and a great Samsung Experience!

Came to the Samsung store in Frisco Mall as a walk-in and Taylor had a virus problem resolved on my…read moreold phone in 10 minutes. After a discussion with him and his knowledge I figured it was time to get a new phone which was on my "to do" list for 2 years. He and Alessandra worked with me and transferred all my things to the new Samsung phone before I left. Totally satisfied with their customer service and products. I would recommend them to anyone. I will go to their location before going to another store any day.

I had AT&T insurance and told me to take it to this shop to get the screen replacement and the…read morecamera len fixed, only the digitzer glass is broken but the screen lcd and the back glass wasn't broken when I brought it in, i got back in worse condition when i got it back, when they noted it unrepairable now my insurance have to charge me $275 to replace the whole thing and won't wave the fees to replace it, this is unacceptable, I'll probably won't be bringing any of my device to be fixed here again or recommend it to my friends and family

Just go to the one 10 minutes away. Terrible service overall, cracked screen was fixed but was not…read moreprofessionally done at all, payed too much for a shitty repair I had to come back in to fix a week later after it fell 5 inches off the floor. These people won't disclose any conditions to their repairs and replacements and wont make it documentable. My first mistake was even going back to the place the first time when they were 30 minutes late to open the store ,just unprofessional people running a circus.

please do not take your stuff to this guy. He had my iPad for five months. Finally said he got it…read moredone. He moved from one place to another took my stuff with him wanted me to pay him $220 for a tablet that wouldn't even turn on and then when it did, it was still doing the same thing when it went in, took it to Apple it's there now they said they hope that he didn't do something bad to it. Now he's mad at me because I'm not paying him the first tablet I took in for a battery and a charging port. The battery clicks off and on that cost me $270. When I didn't pay him for the he sent text messages that I was a broke ass and couldn't pay my and yes, I have all the text messages. Called corporate on him so that's two iPads that he is destroyed. Would not recommend to anybody.

My phone screen went blank. Charging it didn't help. I took it to AT&T because I didn't want to…read morebuy a new phone. AT&T suggested that I go to a reputable cell phone repair place because they couldn't repair it in their store. I found The Fix as I was leaving the mall. Anton Taylor explained why the phone quit working and said it is typical of iPhones. He quoted me the price for the repair and explained after market versus Apple parts. I opted for after market parts knowing some features in my phone might not work. I didn't use those features anyway. My parts were ordered and within a week, my phone was working again. The customer service was great. The price I paid for repairs was MUCH better than buying a new phone. I did get a notification on my phone from Apple that non-Apple parts had been installed and the phone might not work properly. The phone lasted almost a good while before it started having issues and I decided to purchase a new one. After all, it did last me 5 years.