Incredible! I was in…read moreneed of someone to fix our washing machine, but when I came across ED Services site and reviews I figured I would ask if they could look at my dryer and electric stove top too. I was so kindly greeted on the phone, clearly told what the price for a visit would be and an appointment was made same day. Washing Machine: Nick ran all the error codes on my washer to figure out what the problem was and discovered it was simply a leaky door seal. His honesty was refreshing. Dryer: I was worried the lint was incredibly backed up and needed to be cleared. Also our vent hose had come off and needed to be re-attached. Again, with quick precision Nick completely dis-asembled our dryer, vacuuming out the dust, dirt and debri that had collected inside. He washed and dried the drum and re-attached the hose. He cleaned the entire vent hose and inside of the dryer free from lint. Electric Stove Top: a year or so ago two of the burners stopped working. We figured with the stovetop being 25 years old it had just gotten old. Nick inspected the entire system and discovered the two burners had gone out because a short had occurred and burned up where the electric chord connects to the control panel. Because of the age of our stove top he said he and his office would try and track down a replacement control panel and once they did they would reach out to let us know. I was so impressed by the honesty and hard work ED Services offered. His patience and friendliness also put me at ease. We will absolutely be calling them out again for any other appliance issues, should they arise.

Thank you so much for your help, my laundry drying was acting up and is only less than 2yrs, but he…read morecame out and fix it up. Also didn't cost much to do that. Gracias

I have this store a 3 star because I did not interact with the staff or had an appointment... so I…read morecan't comment on that. However, the staff that greeted us at the door was nice and relayed that if we needed help they do it appointments only. The store did have a lot of beautiful products if you're looking to do update, custom, or build your home. Pricing was fair from what I looked at

They make you do a lot of the work they should do. But do not follow up or say connected with you…read moreon an ongoing house build. When calling them, you don't know who you ate speaking with and often they can be anywhere in the country. A stove I wanted simply disappeared off radar and they never called me to let me know. That was an important part of my kitchen design. And, I didn't find them particularly cost competitive!

We have shopped here for years. The store is gianormous so come prepared to cover ground. Just set…read moreproper expectations so you have a good visit. The store is so well laid out. They do a great job with merchandising. Employees are super friendly to the point of overboard. Super larger parking lot. Even sell little extras. They have a range of values and price point to serve nearly everyone. The styles have some variety and still tend to be fairly middle of the road but we have found a few pieces that meet our taste.

Got a quote for flooring which they said they'd honor if I ordered within two weeks. Went home and…read moretook measurements. When I called to play the order they counted the price and refused to honor the price they gave. Absolutely insane business practice and I'll never be doing business with them again. EDIT: I called the number they asked me to call. That went absolutely nowhere. Wild business practices to not honor quotes given. Stay far away from this business

A props review us in order!…read more My last visit to this store wasn't perfect, but imperfections were handled beautifully my management - AND I worked with knowledgeable staff in multiple departments. Shout-outs to plumbing and paint. The garden center also had what I needed. But the star of the show this visit was Dean. When my special order item was broken and I didn't realize it until I got home, he went above and beyond to make it right. I hate that I'm forgetting other folks names - I know Leticia was one of them (maybe misspelled) - but the visit was Saturday Sept 10, 2024, and the guy in plumbing and the guy in paint were also great, plus other folks up front. So big props all around to this Lowes. THANK Y'ALL!

Closing by 9:50 when the signs clearly say 10 was a waste of my time. I was just going to pick up…read moreone thing really quick and be out before 10.

My wife and I had a great experience at the showroom in Frisco. The manager Danny was very…read moreinformative on all of the products. We got an awesome quality kitchen at a very good price. Highly recommend!

My parents purchased a full outdoor grill setup from Paradise Grills in Frisco, TX for their new…read morebuild in January 2026. They paid $17,000 and was told it would be delivered in 4-6 weeks. It is almost May and still no kitchen. They scheduled delivery for this week and called and said the truck wasn't coming this way so cancelled again. This company is a joke!!!!!

Chistina at the Pro Desk helped me and my students at Allen High School. Our theatre department is…read moreplanning to produce the play, The Outsiders October 2 and 3. We are building scenery, and I needed materials hauled to the high school. Normally the fee to haul materials is more than $70 a trip. Our materials actually cost us less than the cost of hauling it. Christina zeroed out the hauling charge, which really helped us out! Thank you, Christina and Home Depot!

Service was excellent from Lu at this store. She handled our questions and concerns as a…read moreprofessional should. From start to finish. Thanks LU

The store associates are not friendly, they are too busy gossiping amongst themselves to help…read morecustomers. Every time I go into the store, this is the greeting I received. I will not be back!!!

Delivery was flawless :) but what could go wrong with steak knives and tea towels ? Oh yes the…read morehusband uses them to wipe the grill when he barbecues...@slow burn

2nd update. Technician has been out twice. Said fixed. Nice guy…read more Leaves and same error for now 3rd time. Now two weeks without washer. Biggest frustration is this AI company. Called 3 times between yesterday and today to try to resolve this. No call back. No tech. Lost in the void. Extremely frustrating to have to come here and review to try to get someone resolve the issue. Hoping we can figure this out, but be wary of complete lack of customer service if first call out doesn't work.

I am extremely disappointed with my experience with this company. I called them to diagnose my…read morerefrigerator because it was not cooling properly. After their visit, I was charged over $500 to replace a heating coil and a defrost fan. Unfortunately, those repairs did absolutely nothing to fix the issue. Now, after spending that money, I'm being told that the compressor needs to be replaced -- which apparently was the real problem all along -- and they want to charge me even more. I don't understand why this wasn't properly diagnosed in the first place. A professional appliance company should be able to accurately identify the root cause before charging customers hundreds of dollars for unnecessary repairs. I feel like I paid a significant amount of money without getting the problem resolved, and now I'm being asked to spend even more to fix what should have been correctly identified from the beginning. Very frustrating experience, and I cannot recommend this company based on my experience.

I went in this Frisco location on Sunday 2/15/26 to see what plans Verizon was currently offering…read more I met with Willie White and he helped me and my family with the best plan for us. He is extremely knowledgeable,patient and very helpful! The rest of the staff was very nice to everyone they helped as well. Very nice experience!

AVOID this store. DO NOT WASTE YOUR TIME or MONEY. Worst…read moreexperience ever. The customer rep even decided not to attend me and walk away. They are only interested in sales, if you need help on any other topic, you are better off on a different location. My recommendation is to go to Best Buy. From the Store Manager to the other customer reps,, they all need to go back to business school and learn what truly customer service is all about.