NO SERVICE. Paying Premium to duplicate keys, machines broken and staff unhelpful including supervisor. WASTE OF TIME! read more

By far the worst HD I have ever been in!!! It is the most unorganized and disfunctional place. All the employees (if you can find one) are just standing around gossiping, not asking any customers for help, and a lot of merchandise is covered with dust. They had ZERO cashiers (on a Saturday!) and only 4 self checkout lanes which were completely cluttered by pallets of HD merchandise so badly that you could not even form a line! One poor guy with a lumber cart had to wait in the adjacent isle!! Obviously a pretty poorly managed store!! Back to Lowe's I go!!! Stay away!!! They just don't care!!! They have pallets of merch in the isles soo bad, that if one person stops to look, you get a log jam of people that can't even get past. Unreal!! ZERO common sense at all read more

Chistina at the Pro Desk helped me and my students at Allen High School. Our theatre department is planning to produce the play, The Outsiders October 2 and 3. We are building scenery, and I needed materials hauled to the high school. Normally the fee to haul materials is more than $70 a trip. Our materials actually cost us less than the cost of hauling it. Christina zeroed out the hauling charge, which really helped us out! Thank you, Christina and Home Depot! read more

My mother sent me over with the mission to find a PVC pipe and a nut for the kitchen sink. These kinds of things are not my area of expertise so I searched for an employee to help. Walking aimlessly for 10 minutes I could not find any help until I flagged down an employee who mainly works in painting who then found someone in plumbing to help me. Casimir was a ton of help! He listened in on a Facetime call to help us figure out what pieces we confidently needed to fix the sink. He even cut the PVC pipe to be the ideal length, I am so thankful that I did not need to purchase a PVC pipe cutter. He walked her through different items and we came to a conclusion that ended up working out nicely. Could not have done it without Casimir! He was so helpful and made the experience less painless. read more

See all

I came here to get a dolly and some supplies for cosplay. The store is huge and well organized. Each aisle was labeled with bins. The home Depot app tells you exactly what aisle and bin it's in. Sadly I don't have cell service here. I was able to use search history to see where stuff was located. I also asked a sales associate where something was and he was able to help me. read more

See all

Service was excellent from Lu at this store. She handled our questions and concerns as a professional should. From start to finish. Thanks LU read more

My partner came to get some wood cut to a specific length and quantity. A Home Depot employee named Chris told her she had to cut the wood herself, provided no supervision, and left my partner alone, struggling with a saw and keeping the wood stable at the same time. She ended up leaving the store with no wood that she needs all because of this disgusting and incredibly dangerous position that this employee put my partner in. When I found out, I tried calling the store directly several times to speak with someone - no one answered the phone in any of my attempts. Shame on you Home Depot and shame on you, Chris. If I could give 0/5 I would. read more

The Home Depot - Nurseries & Gardening Near Me - Plano, Texas

I came here looking for some faux wood blinds and pendant lights. The store was mostly clean, and laid out well. I walked around for a little bit searching for the blind isle, I didn't see any workers around that could help me find it. Once I finally reached the isle with the blinds, I was disappointed. They only had two brands of faux wood to choose from. I guess they prefer customers to buy online instead. After that, I headed over to the light section, again, not many pendant light options to choose from. The lights they did have on display were all very dusty as well. It's hard to visualize lights in your home when they are caked with thick dust. Unfortunately, I left the store without a purchase. On my way out, there was a very friendly man standing at the door thanking me for coming in. I wished he was around when I needed the help. Overall, I think this store is great if you need basic items, but for more options, you'll have to visit their store online to get what you're looking for. read more

See all

I went in didn't expect any help since there was several employees "seemed busy". But when I was getting ready to leave. Mo walked over asked me if I needed help!!! Of course I need help to finding a couple things!!! He lead me straight to the items I needed!! He knew where the items were right away!!! I was circling around and was about to give up!!! Great service Mo!!! read more

Open at 6am . And it's already 06:37 doors still close. There's a lady at the costumer service that saw me and did nothing not even a sign language or something. read more

I wanted to spend $6,000 with Home Depot, but it was impossible. 1) Scheduled a measurement ($35) for carpets and no one showed up. 2) Went to store next day to see what was going on, confusion ensued and I was told a technical issue caused the order to be cancelled. I asked for my $35 back and it was refunded. 3) After a week I went back to try again, this time I did not have to pay for the measurement so that was nice. 4) Measurement was scheduled and done, and when I got the quote from the lady that was measuring, it was almost double of what I expected ($9,700), and the lady with the measurement assured me it was correct. I did not do the deal. I did not get a copy of the quote. 5) I called in to get a copy of the quote and then I could see that the product in the quote was wrong and that was driving the price up. 6) I went to the store and they revised the quote and now we were at $5700 incl. tax w 18oz carpet and I asked for a quote to be emailed. Quote never arrived. 7) The following day I call the 800 number and they promise to send me a quote. It never arrived when I was on the phone. (In step 5 above it was no issue) I have still no quote... (Note: Lulu in the local store was wonderful, but it seems the whole operation is disjointed. I went with Empire instead as they had a better grade carpet (24oz) for the same price and they were much more responsive and provided more convenient shopping. read more

Welp. This experience sucked. Bought a lovely artificial GE Alpine7.5 Fir for $540 at HomeDepot. We requested curbside pick up because consumer convenience and Home Delivery was $85. Now, I am under the impression Curbside Pick Up works as follows: 1. Buy Item 2. Wait for Your Item is Ready text msg. 3. Drive on over, park in Pick Up Spot 4. Check in Via Text 5. Wait for item to be walked over & placed in car 6. Drive home content feeling like a winner We arrive after receiving our text, check-in wait for over 30 minutes to be assisted. We were the only customers at the moment parked in these spots. My husband being the good sport he is, is not bothered by waiting but 30 min for an item that is ready, in a seemingly empty parking lot... But I decided to get down, see if there's a delay. Which I completely understand if there is. Well, I arrive at the online/curbside pick up counter encountering at least 6 gentlemen hanging out. I walk up, stand for a few more than desirable seconds and then am the first to address them. I let them know we are ready for our curbside pick up, casually saying we've checked in and are waiting to have our tree loaded. A couple of younger gentlemen, who were in charge of taking over the deliveries to the cars barely looked over. They quickly found my purchase and ever so kindly pushed the giant orange dolly towards with my tree. I stand around again, assuming they will assist with taking it to the car to load it. I finally ask "So I just take it?" Which they reply yea. I laughed and said Okay! Thanks my dudes! Appreciate it ; And proceeded to struggle with this behemoth dolly through the tightly lined home depot mazes. My husband at this point has gotten off the car to meet me. He asks the guys if they are going to load it or are just making me do it. Something is grumbled in response and they begin to deliver a small item to another car who had pulled up. I tried to avoid being a "Karen" today but I looked up their curbside pick up policies and I wasn't wrong. Stepping off the soapbox now, luckily Home Depot's are dime a dozen. read more

The Home Depot - Nurseries & Gardening Near Me - Plano, Texas

Not a good experience. We just bought some cut to length turf grass at your Plano location. We bought two strips. When we returned home, the person who cut them, cut them at two different lengths. We called the customer service team at the Plano location and they were no help they told us we couldn't return because they were custom. Super disappointed because this was an error made on the stores end and they have not worked with us to remedy the issue. read more

The Home Depot - Nurseries & Gardening Near Me - Plano, Texas

My experience at this location was MADE AMAZING by the incredible staff who helped me find what I needed. Anthony, in specific, was of the upmost when it came to customer service by walking me to the aisle I needed then researching the best bang for my buck! This will easily be my go to location for all things home improvement. Thanks to Anthony, we have a beautifully filtered AC that will last long & help with allergies. Thank you Anthony & thank you to my local Home Depot! read more

Wow!! Stellar selection of poinsettias... fantasticly maintained! Large, small, combinations, colors... they had it all! The plants were obviously lovingly maintained and look extremely fresh! This is where I would come to shop for my Christmas plants! Beautiful read more

See all

Www.homedepot.com #homedepot This is what happens when you go to the Plano, TX 4600 TX-121, Plano, TX 75024 location. You see a sign for a tool you need stating 1 penny. You take it to the front while holding back your excitement to get told NO! It's mislabeled. I was told "you shouldn't have grabbed it". "No way we can sell this to you for 1 cent." Who tells customers don't take things from shelves!! No apologies no manager! I mentioned that's not my mistake it was mislabeled. Nothing. The cashier kept it behind the counter. I did nothing wrong and I left embarrassed. They made me feel like I wanted to steal it. I even asked for a counter offer. Straight up NO! Now I know why people refer to this home Depot of the Walmart of home improvement. #lowes would never make their customers feel that way. Great disappointment Homer! read more

The Home Depot - The actual price tag - Nurseries & Gardening Near Me - Plano, Texas

I spend 40 minutes waiting for help I want to buying a pallet of water but nobody help me .

If I could give them zero stars I would..spent over 20 grand on a kitchen..long story short, they do NOT communicate well. My installation was going well until the installer informed me that the slab that held the stove was too short and would have to be fixed and installed on another day. So about a week later now, no word on when the other piece will be installed..we are a family of 8 with no stove..I was so nice and patient..they will tell you what you want to hear to rush you off the phone..DO NOT use them. The design consultant also lied about the financing promotion, she also did not answer the phone when called.. read more

The Home Depot - Nurseries & Gardening Near Me - Plano, Texas

I have been here a few times. Just recently I went here to get a Christmas tree . The staff was wearing masks and were very helpful and knowledgeable. The store was very clean and organized. The staff is always willing to help you find what ever you need no matter what! Definitely would recommend this place to anyone! read more

Being close to my home, this is my Home Depot of choice. Friendly staff and good products (mostly) at a lower price than the nearby competition. read more

I have had great service in the past from this location. But the last two weeks has been a complete 180. Last week I asked an associate for help finding something that was in an overhead area, his answer was just NO. Today I was checking out and another associate (Don) decided to answer questions for me. I know it seems like a small issue to not get an email receipt but this copy goes to corporate for balancing. Not sure what has happened? read more

Good luck getting ANYONE to help you at this location. Even after going to the customer service counter and asking for assistance with making a copy of keys for work (since we can't do it ourselves) no one ever came. Multiple employees walked by, didn't acknowledge my existence or ask if I needed help, or if I had already been helped, despite standing next to a machine that REQUIRES an associate to operate. read more

I had never written a review to complain. But the experience has been terrible. I ordered fridge, washer and driver, but had to waited 3 weeks because the fridge is on back order. Right upon the delivery date, just emailed me another 3 weeks delay. I requested to at least send me the washer and drier and they told me I have to cancel my order to do so. Imagine a life without those things. And customer help wouldn't understand and offer any help.... If I knew this I wouldn't made any major purchases here. Cold.... read more

Don't trust the online inventory. They won't have what you need, not the people to help you find it. Horrible customer service.

This store NEVER has manpower where it needs it. I went in at 2:00PM on a Sunday a few months ago and needed a board cut... waited for 30 mins only to find no one on duty to cut it. So I left my cart and went to Lowe's nearby and was done 15 mins. Was driving by tonight at 7:00PM and again needed a 1x4 cut. Walked in and loaded up the cart with what I needed and selected my board. 10 mins later was told no one could cut the board. I left the cart with over $100 in it and went to Lowe's and got everything there and a board cut. Don't be open if you can't serve the customer read more

DO NOT BUY A CHRISTMAS TREE FROM HOME DEPOT!! I purchased a $350 tree in Nov 2022. It worked 1 yr which means it work for 5 weeks! I called the N Plano store at 4600 State Hwy 121, Plano, TX, 75024, and the store manager told me to call the manufacturer. I was told that they will not refund or exchange the tree because their policy is only for 90 days! How wd anyone know if a Christmas didn't work until the next year?! The store manager told me that I had to contact the manufacturer to get parts or a replacement. Well guess what? I purchased the tree on Nov 12, 2022 and the manufacturer's guarantee is for 1 year! Today is Nov 19th, so I am 1 wk outside of the warranty. I was also told to purchase a new tree by the store manager as well on the customer service employee at their 1-800 number. Really? Your first tree worked for 1 month, you don't stand behind the product you sell, and you want me to buy another tree from you! That's hysterical! I have a house full of family coming over in 3 days and the tree that I used 1 time doesn't work. UNBELIEVABLE! I've now called back to let the store manager know that the tree is out of the manufacturer's warranty by 1 week and have been place on hold by 2 different people and have waited 25 minutes without the manager picking up the line. Meanwhile, this is on Home Depot's website. Home Depot value's... "excellent customer service" and "doing the right thing"! That's downright laughable! "Doing the right thing" would be exchange a Christmas tree that has only been used once! "Excellent customer service" is not brushing someone off when the product is only used annually. I understand that policies need to be in place especially for products that are used on a continual basis, but this is a Christmas tree! A 1 star rating is not low enough based on their customer service & the lack of integrity for standing behind a defective product. read more

I went today ( cold January) to exchange an indoor plant that I purchased here around September2019 (This plant withered and THD offers 1 year protection if your plant dies.) I also had my baby with me so it wasn't very easy to heavylift stuff! But I ambitiously went there with a picture of the plant and receipt of purchase. The returns guy refused even to look at what I was showing but incidentally I met the MOD - Phillip, who not only checked the picture, receipt. He helped me to price match the exchanged plants, recommended what's IN, picked and placed them in my car trunck.. since his quote " it's tough to do this alone with a little one & I can help" I look different, speak with a different accent , just had an honest request. They helped me. This sensitivity will go a long way. Thanks THD , Philip. read more

The Home Depot - Nurseries & Gardening Near Me - Plano, Texas

Beware if you are purchasing a measurement for flooring from Home Depot!!!! Sorry this will be long, but I am trying to save potential customers the pain we went through. As so many say, I am sorry I can't leave a review lower than one star. These folks are completely ambivalent about customer service and do not honor their agreements. We purchased a floor measure to put a specific hardwood on stairs and bedroom floors. The measurement was scheduled and completed. We waited and waited and waited for our results. We tried calling but calling a Home Depot requires a huge time commitment as it takes forever to get someone on the phone who can help. After waiting over 30 minutes TWICE with no help, we decided to make the trip back to the store. The person in the flooring department said that there were no measurement results in the system (3 weeks after the measurement) but she could see the measurement was for carpet... which it was not. We were told that someone would get with us in a couple of days. When we finally got a measurement, we were told that they could not put wood put on our stairs but really couldn't explain why. I began an email back and forth with one of the associates going so far as to send him pictures of our stairs but still, no explanation. So, I asked for my money back which, of course, he could not do... only a manager can do this... so he would get the manager to contact me. The manager, Justin, called me and had no idea what our situation was. He left a message asking when we wanted to complete the job. I called back and talked to someone else and explained that we didn't want the job completed but, instead, wanted our money back. Justin called again still with no idea of why I had contacted them as he asked when we wanted to compete the job. After explaining the situation again, he told me today, over a month after placing the order at the store for a specific wood that you can't put that kind of wood on stairs but we could put laminate. I explained that this was never shared with us and now, after a month of waiting, at least 5 hours of our time taken on the phone and in the store, I would just like my money back for the measure. Justin continually repeated that they "typically" don't refund service payments. I shared with him that I do not feel this is typical and that I have been a customer for years and would just like my money back. No go. He kept offering to send me the measurements for the work he would not perform. I asked Justin if it was really worth alienating a long-term customer over $35 dollars. Again, he told me it wasn't typical to refund the money. How sad that a company as large as Home Depot is willing to lose a customer over $35. Justin certainly didn't care. Really, it's not about the money. We will be just fine without the $35. The lack of caring, integrity and compassion for us as customers is just appalling. After I told Justin that I would just dispute the charge on my credit card, he said, "Okay" and hung up the phone. And that is why I will never shop at the Plano Home Depot again. Hope this review saved someone else the frustration we went through. read more

Hello. I want to complain about the poor performance of your delivery service. I ordered a refrigerator on your site 10 days ago. Delivery was made on 07/16/2022, on my day off. On 07/15/22 I received a call from the delivery service 4 times and was told that the refrigerator would be delivered from 12:30-4:30. 07/16/22 at 11:55 a courier called me and said in 15 minutes they would be at my house, but at that time I was at the grocery store with the anticipation that my products would be in my new refrigerator, I was not far from home. I said and texted that I would be home in 30 minutes at 12:30. When I showed up at 12:26 p.m., parked in front of my apartment, I didn't see a truck, checked my phone, and didn't see a new voicemail message that might have been missed. As a result, the order was cancelled. I quickly checked the status of my order through the Home Depot website and saw that this delivery was missed. How is this possible? I have planned this day and I cannot understand the result that leads to this being done so quickly. I work double shifts and can't wait another week without a fridge. I bought perishable products: milk, butter, eggs, meat, fish, yogurt, now I have nowhere to put it all. I am a very busy person and I have every minute planned, I planned to be at home from 12:30 to 4:30 and I was at home all this time. I waited until Monday, hoping that customer service would resolve the problem with the late delivery of the refrigerator. But this is not how they work, the problems created by the company or the courier they hired became my problems. I have to wait for my refrigerator fully paid by me until 07.27.22 (in this heat), also on this day I work from morning until 8 pm and I can't be at home. But as they accepted, the problems they created for me have already become my problems. In 56 years of my life, I have never met such a treatment with a client. I will leave reviews in different languages ​​so that decent people do not deal with Home Depot. read more

I had such an awesome experience at this Home Depot location. As a young female, it can be quite daunting to get house projects done and figure out what exactly I need to do it. Ben Callan and his service pup helped me get exactly what I needed to finish my project! He is truly the exact type of employee that I HOPE to have, but usually never get. Thanks for making this experience so flawless and easy! Give that man a raise, he is a rockstar. read more

we just moved in to Prosper, TX from Illinois and had bought a Husky Tool chest online and had it delivered. However the chest had a problem wherein the upper chest was locked while the keys were still inside the chest!! Per one of our friend's suggestion we took it to the Plano location and oh boy! those guys were so helpful! There was this tall middle-aged guy who tried all possible means to get the chest opened (hardware, their repository of keys etc. etc. for almost half an hour). When nothing worked, he asked the cashier guy (Avik I think) to check if they have a similar one. they had one display one and they gladly exchanged it for the one we had!!! They could have easily drove us away and could have just returned the whole thing but we were so pleased with the amount of urgency and diligence they showed!!! 5 star guys...keep it up! read more

Drove 20 minutes out of the way to grab a food safe bucket which online they have listed in stock of 60+. I looked them up on the app found the aisle couldnt find the buckets. Asked for help and they said someone would be to the department needed. After 10 minutes of waiting no help. I walked out and the lady that said she would get help wouldnt even look at me and let me walk out. I know it's late but there's an hour left till close stop closing and work. read more

Purchased items and used the curbside pickup, because I recently had surgery. Arrived, parked in a curbside parking spot, and used the app to check in. After sitting there for ten minutes I decided to go inside. SIX workers were near the front goofing around with three behind the customer service desk goofing around. Told them I had been waiting in space 2 for ten minutes. They were polite, got my name, and gave me my items. As I walked out, I looked through the bag and noticed they didn't give me my entire order. Went back to the counter and had to ask for the rest of my order. I will never go back to this Home Depot if the management can't even get their employees to do their job. read more

Karla with Home Depot was a Huge help to us today. She researched and gathered all of our items we needed for a Christmas Party at a hospital. She deserves a raise. If you go there tell her hi! read more

DO NOT ORDER PLANTATION SHUTTERS FROM HOME DEPOT! Worst ive ever seen - they send Rockwood shutters - terrible reviews- What a nightmare I had dealing w this. Took 8 months to get my money forced back to me . The Home Depot director was horrible, the area director/manager was horrible. They basically td me they didn't care that the shutters were crap and that I refused them- their only solution was to send them back to my home to be installed. No thank you. Even if I had gotten stuck paying for them I wouldn't want them. Once the credit card company got involved the manager then lied and said that I had them. Fortunately I saved all of both of their text messages and voice mails or Id be out $6k! Worst experience ever with the shutter company and then it was even worse with Home Depot. I typically spend over $100k /year at HD. Not anymore!! It surprised me how much they couldnt have cared less about their customer... Fair warning... read more

Absolutely horrible service. NO carts for customers and all six customer service desk employees are chit chatting with each other and staring at their phone oblivious to the fact that 10 feet from them customers are struggling to find carts to buy things. PATHETIC. Do not go here!!!! Go to Lowe's instead. This store SUCKS. read more

the key department lost my entire keychain when they made a copy of my key and I need the original to program it. The guys were rude and they told the cashier they gave it to me when they didnt. Don't use this location when copying keys, guys there are idiots. read more

They did the best anyone can do with what resources they had. And, that's all that can be desired of anyone. A home owner with home issues would be an ideal salesman because they would know what works for them in Texas... But, I might unfairly expect a salesman to be an expert on all Home Depot products, as well as an expert where home is involved... That's my mistake. And, my apologies. They are very nice, and do their best. I'm grateful. read more

This was a horrible experience. The staff was not knowledgeable about anything we inquired in the patio department. The associate could not find the price of an item and when he went to the service department they did not help either. He told us that they service department didn't know and no one wanted to look it up. Terrible customer service. Zero stars would not recommend. read more

I stopped in to the store on the way home for a small order. The staff was very attentive and efficient. You are able to pay your credit card bill at the counter if needed. read more