Was shopping for a new Traeger, and saw they came down in price during "black Friday/week". Went by…read morethe local Elliott's, spoke to the same employee I met a year ago who sold me my first Traeger (Victor) and concluded the deal. This store is so helpful like the old days of the local hardware store. Every employee is nice and helpful. I will continue to patronize this store prior to the Big Box stores. Well done folks!

I have been shopping at Elliot's Hardware for years and the staff is always so helpful. There is an…read moreolder lady named Jill that has always taken the time to make sure I had everything I needed for my project, usually generating add-on sales to my project's benefit but the disappointment of my wallet. While most of the staff is outgoing and helpful, last weekend Jill was especially helpful and helped me work through my project needs to avoid a follow-up trip for something I forgot. As long as people like her work there, I'll remain a loyal Elliot's customer.

Walked into this ACE a couple hours ago & saw a young man there in an ACE vest & asked him for…read moresome help finding various items I needed. Starting chatting with Alex asking about his OU ball cap he had on & learned we have mutual friends from OU. I'm 60 & was thrilled to learn that Alex grew up & went to OU w/some of my friends' kids Small world. This was my 2nd time to this particular ACE store & I received outstanding customer service both times. Employees are very friendly & knowledgeable & the prices are great. Great parking, too Go say Hi to Alex & tell him Miss Jaini sent you.

I purchased the EGO Power+ 800 Series battery-powered lawn mower on June 4th. After setting it up…read moreand using it to mow my lawn, I found that it did not perform as expected. It required two passes to achieve the same cut quality as my old gas-powered mower. Additionally, the self-propelled feature felt clunky and was difficult to maneuver, making the mowing experience more cumbersome than convenient. I was hoping to make the switch away from gas and oil for conveince and environmental reasons, but unfortunately, this unit doesn't meet my needs. I've decided to return to using my old reliable gas mower for now. Now for Ace, I tried to return the mower after using it for 30-minutes and cleaning it up. I was told because I used it, they would not take it back. Off to Ace corporate to see if they can help!

I only leave reviews when they are truly warranted, and this one is absolutely deserved. I want to…read moreexpress my sincere gratitude to employee 8351. I cannot thank you enough for all your help. When you phoned a friend to get extra assistance for me, you went completely above and beyond.Thank you so much. My AC is up and running perfectly. Not only am I incredibly grateful, but my family thanks you as well. Employee 8351 made sure I got exactly what I needed, and I was even able to upgrade my unit to make it more energy-efficient on starts. I truly hope corporate reads these reviews because this employee deserves major recognition for outstanding customer service.

I have used all three departments and have been extremely pleased with the service. I am…read moreremodeling a house and know very little about the parts I need or where to find them. Unlike the big box stores, I have people I can show photos or used parts and they know exactly what I need. I can't recommend them enough!

Terrible customer service! Debra (manager) of the store has a terrible attitude. I went into the…read morestore looking for assistance on finding the exact paint for my new build. When I went to the register I was greeted with seemed like annoyance that I was there. Once I requested what I was looking for, she had an irritated attitude that I was asking for guidance asking for her to help me find the answer. I immediately left and went elsewhere where someone appreciates my business.

Fantastic " newish" store. Well located off the freeway and main streets…read more The inventory in this shop is the best I've ever seen. Everything you need to paint with and then some. Fun gadgets,pro equipment and just good quality basic paint supplies I went in for an exterior color match. The young man helping me did a great job matching a 5 year old sample I supplied. I learned years ago it doesn't pay to cut corners on quality paint. Do it right with these guys! Go!

Excellent experience at the Floor & Decor in Plano (15th & Alma)!…read more We stopped in looking for tile for one of our commercial projects, and Alisha was absolutely amazing. She asked if we had set up a Pro Account, and when we told her we hadn't, she personally introduced us to Ivan, who got everything set up quickly and seamlessly. To top it off, we even received some welcome goodies! I love when a team proactively shares the benefits available instead of waiting for customers to ask. Thank you, Alisha and Ivan, for making us feel valued from the moment we walked in. We're looking forward to doing more business with Floor & Decor. Great service builds great relationships, and relationships matter.

Back in April, we started to look at ideas and materials for a bathroom remodeling project we were…read moregetting ready to undertake. We happened in to Floor & Decor on a rainy Saturday. We didn't have an appointment but lucked in to have Renee help us because she had a cancellation. What a delight Renee is! She was a godsend - sharing her knowledge and suggestions because we asked for any advice we could get. She took a cart around and picked up some sample tiles that we liked and then helped us place an order once we made our final decisions. The prices seemed very reasonable and everything was in stock except for the vanity, but we weren't ready to receive that until after the tile and shower was built and installed. I returned some extra unused Schluter profile with no issues at all. Every transaction was businesslike and professional and we were always treated like a valued customer.

This company is becoming a real rip off! For 1 gallon of white satin paint they told me the price…read morewas $90 some dollars. When I asked to speak to a manager because we had an account the price was $45.01 a gallon. When you can buy paint at a number of reputable paint stores for more than $10 less, I personally would not use this brand ever again! I don't like games or being ripped off!

We stopped by to get some custom paint samples and painting supply today. We were the only customer…read morein the store besides the one the associate was already helping. I got in line with some items behind her but was completely ignored as he continue to talk to the first customer. I stood there for several minutes without any acknowledgement, not even a hello. Then the phone rang and the associate excused himself to go answer the call and proceeded to help the caller( that call came after us). We put all the stuff back and left, will be taking our business elsewhere. Where we won't be ignored!

Really great customer service here. We're always greeted at the door and staff are always helpful.read more

They have everything I need every time I go in. Great selection, professional service and good…read morevalue for purchases.

As a homeowner, unless the item is a specialty item, you are better off sticking to the big box…read morestores in the area. Some of their warranties are unreasonably rigid, and for my case, it was a plumbing sweat valve that was defective. The shelved products also carry no price tags so be prepared for sticker shocks if you buy lots of items in one go. Most of their staff are very friendly though. I do not recommend the store, but again, it serves as a last resort.

I needed a piece for my shower, and these guys hooked me up. My plumber mentioned them to me. I get…read morethe impression they're more for contractors and such, but the public can apparently walk in and get stuff...or in my case, order a part they didn't have on hand. They ordered it and it arrived the next day. I stopped back by to pick it up. I didn't get a response back from the Yelp message to the Frisco location, but this store on University (Hwy 380) in McKinney worked out well for me.