Why support your local business when they will not support you?! Bought a Stihl trimmer. Spent…read moreabout $45 more in order to support a local business. When the trimmer string broke, they told me they could not help. One guy literally laughed, yes laughed at me. So F Elliott's. Not what they used to be.... Might as well just go to The Home Depot and get same shi--y service for less.

Ordinarily I find Elliots has it's place for finding hard to access small hardware that the big box…read morestores don't carry, even if their prices are relatively up there. That said, I'm top coating the deck on a sailboat and needed a very soft tipping brush. The ox hair brush by Purdy was $39.00, but if it didn't leave lines in the finish I was okay with it. Fast forward to this morning, I go out to the boat at 6:00 am and begin the roll and tip topcoat. However with every other stroke the brush was shedding bristles into the finish. Long story short I take the brush back to Elliots and the front desk clerk, says we can't take back brusjes that have been used. I said how could I know the brush is defective if I didn't use it. He then says that's not what's happening here. You bought the brush, used and now that you're finished you're returning it. Anyway the store mgr. ultimately made it right, but my issue is being accused of being a thief, I was definitely not okay with that and I expressed that to him in language the preacher shouldn't hear.

I came in to get paint samples because the peel and stick I ordered through the SW website didn't…read morearrive in a timely fashion. I was greeted promptly upon arrival, and my 3 paint samples were ready for me within 10 minutes. I was pleased with the price and service and will go back to this store when I need SW paint.

Always great service, with the exception of the guy in the photo. It was unfortunate that you…read morecouldn't find me in your system using my name, my phone number or my contractor. Yes, I'm sure this was the store I stopped in two days ago. So then you just walk away, go about your business and dismiss me? Good customer service would have been to ask your colleague for help. When I asked him for help he found me immediately. With the cost of their premium "Emerald" paint over $100 a gallon you'll want to 1) use a coupon or 2) let your contractor buy it. They often have coupons for 30% off, but the contractor price is usually always even better/more. If you're buying 20 gallons, like we did, then the savings are substantial when knowing this.

These guys are serious paint pros and very friendly. I'm sure they can answer all your questions…read moreand direct you appropriately. Give them a try especially if you have had less than great experiences with their competition around the corner like I did.

The team at KM east Plano is made up of seasoned pros who sell the best products on the market…read more Prices beat the box stores and SWP every time. Highly recommend. Tina is a rockstar and I've enjoyed doing business with her for over a decade in this industry.

Today I picked out a couple of light yellow sample cards for our exterior house painting and asked…read morefor paint samples to be made. Was told that those colors were for interior only. I then asked how exactly to pick yellow sample cards that were for exterior paints and was told by the gentleman to 'avoid yellow colors for the exterior of your house.' I picked two more similar color cards and another employee (female) told me those colors did not come in exterior paints either. No other suggestions from either employee. When I got home, I realized that if I had brought in a yellow chip and asked them to match that color it could have easily been done. Neither of these employees told me that they could match the color and make the exterior paint from the sample card! That should have been a no-brainer for them. Went to another Sherwin-Williams the same day and they were much more helpful.

Keith- Sherwin Williams Richardson was very helpful & knowledgable! Went about & beyond for meread more

This is a relatively small Sherwin-Williams store, so don't be surprised if you get sent to another…read morestore when they don't have some items in stock (for example, a quart sized version of a paint you'd like to color match). They stay very busy, which makes me think they are primarily serving paint crews buying larger quantities and needing quick turn around. It is a convenient stop if you want to buy some color samples - and by the way, Sherwin-Williams color samples are the best value around in terms of quantity and quality.

I spent thousands of dollars on Sherwin Williams paint. We needed some touch up paint to fix a…read moredime size nick. Store #707290 refused to sell me a quart. I asked if they could mix a quart, I was ok if it didn't match exactly, but they refused. Home Depot did it in 10 minutes. I don't know what wrong with the management of this store but customer service stinks.

I went in today to get a gallon of paint, and the two gentlemen who helped me were incredibly…read morefriendly, knowledgeable, and efficient. They politely explained to me the different options, made my order quickly, and even gave me a bottle of water on my way out the door. Really, you can buy paint just about anywhere around town, but what sets them apart is their exceptional service. Well done, guys!

Shout out To Cameron for making a great paint match and a seamless transaction, some of our house…read moreremodeling paint projects were not this pleasant! Come here! We love the quality of Benjamin Moore paint, it costs more but lasts longer with a more professional finish!

Best location because of the manager and staff there. You can tell they are happy to be there and…read moreknowledgeable about their products. They are very helpful if you're trying to pick paint colors and will make really good suggestions. I will drive out of my way to only go to this location.

I was told by a contractor friend to visit this store with my specific questions as the team at…read morethis store were very knowledgeable. Once I explained my situation the team here provided great examples of how to complete my project. I appreciate the service I received!!!!

In April 2025, I purchased five different kinds of Dizzy Pig seasonings while picking up an order…read moremy wife had placed for some chlorine. I collected the chlorine from the front desk and made a separate purchase for the seasonings. I didn't use the seasonings until this weekend when I fired up my smoker. It was then that I noticed the "best by" date was from May 2023. While I understand that a "best by" date is just a guideline, two years past that date is quite excessive. I called the store to request an exchange but was told "NO" due to their 30-day policy, which I understand. However, the "manager" repeatedly informed me that seasonings don't expire; they just lose their smell, potency, and flavor. He emphasized multiple times that they were not "expired." Having cooked for over 20 years, I know what happens to seasonings past their prime. When they lose their intended qualities, I typically discard them as they no longer serve their purpose. So, I ask you this: What do you buy seasonings for? The smell? The flavor? The potency? All of these attributes diminish over time. The fact that this store sells products with dates from two years ago is quite concerning. Since the manager offered no assistance, I will be leaving reviews to inform the public that this location sells outdated products and is inflexible with their "policy."

What a wonderful store and employees! They helped me find the best smoker without pushing the…read morehigher priced ones they could have. Explained cleaning and what they do as they own the smoker I got. We had to order and I knew exactly when the order needed to be in, when the store would receive it and what day was pick up. It was ready a day ahead of what they said. We got there about 5 min prior to closing but were so nice waiting til the truck arrived to load it (SIL was getting off work and rushing over). Even though it was after closing they loaded it and I never heard a harsh remark or saw a roll of eyes. Definitely will always see if I can buy from them as needed.

One of my favorite garden nurseries in North, Texas. Ryan the General Manager at this location is…read morejust one of the nicest and of the most knowledgeable guys in the field of gardening. His staff members are always super helpful and friendly. If one does no the answer, they will ask someone who does. Let's go to the value at all of their locations. I price shop all of the garden stores in the area, from Lowe's, Home Depot to Christiana's and more. Calloways has the best pricing for fuller, thicker herbs then anyone else in town their pricing on herbs are almost $2.00 less then Home Depot and or Lowe's these days, and they look so much better. Christiana's might be cheaper but the lack of thickness and fullness of their herbs are just putting you behind by a month or more. Trust me, go look. The organization at Calloways also just makes it easier to find the herbs and flowers quickly and easily compared to big box stores. The variety is unmatched at this location, Custer location and the North Plano location as well. I shop all locations as I look for the most beautiful flowers I can find. Calloways has come a long way over the decades. They have now become some of the most competitive flowers, herbs and vegetables specialists with great overall value. Go give them a try and if you have go back and try them again after you shop those big store brands. Be sure to sign up for their deals and email notifications. That's where the real savings show up!

It was my first time here and the place had a lot of different seeds and plants to select. Some of…read morethe area in the back was empty so I'm thinking maybe they are gearing up for spring. There were some beautiful flowers.