Why support your local business when they will not support you?! Bought a Stihl trimmer. Spent…read moreabout $45 more in order to support a local business. When the trimmer string broke, they told me they could not help. One guy literally laughed, yes laughed at me. So F Elliott's. Not what they used to be.... Might as well just go to The Home Depot and get same shi--y service for less.

Ordinarily I find Elliots has it's place for finding hard to access small hardware that the big box…read morestores don't carry, even if their prices are relatively up there. That said, I'm top coating the deck on a sailboat and needed a very soft tipping brush. The ox hair brush by Purdy was $39.00, but if it didn't leave lines in the finish I was okay with it. Fast forward to this morning, I go out to the boat at 6:00 am and begin the roll and tip topcoat. However with every other stroke the brush was shedding bristles into the finish. Long story short I take the brush back to Elliots and the front desk clerk, says we can't take back brusjes that have been used. I said how could I know the brush is defective if I didn't use it. He then says that's not what's happening here. You bought the brush, used and now that you're finished you're returning it. Anyway the store mgr. ultimately made it right, but my issue is being accused of being a thief, I was definitely not okay with that and I expressed that to him in language the preacher shouldn't hear.

I received invaluable assistance from Billy. He went way out of his way to explain a technique I…read morewas about to tackle for the first time. He showed me some examples and walked me through the do's and don'ts. I couldn't thank him enough. Incredible customer service!!!

My mother and I were at Home Depot today looking for some lights and a cultivator. I met Doug,…read moreMaurice and Rachael who helped us find the product we were looking for, were extremely friendly and we were able to get the help we needed. After which I then asked Rachael about a new hose I got and she was a great help in getting me the correct information about it. After finishing my shopping for items and found them to be well worth the price I paid for them, I talked to my mother about cultivators and my mother told me to look at them, Kristine was a great help in my looking for them. Although she provided the best help and friendliness she could, the one they had in store, turned out not to be what I needed. I thank them all for their great help and hope the rest of the staff continues to show this to customers, it's an encouragement to come back even more.

Jordan and Connor in the paint section were awesome! Went in and they made the whole transaction…read moreand interaction so smooth.

Truly have been appreciative of our experience at Crate & Barrel. We recently purchased a beautiful…read moredining set and had the pleasure of working with Nora throughout the process. She was incredibly helpful and communicative. She made everything feel smooth and stress-free, and her customer service truly stood out. Highly recommend asking for Nora if you visit!

Wonderful experience at this Crate & Barrel. After our very recent move from California, we needed…read morea dining room table, stat. We chose a floor model (thanks for your help, Julia), and understood that we'd arrange our own pickup from the showroom. My son and I arrived the next day without prior heads-up to the store, only to discover...Wow! The table weighs a ton! Well there's no way we could have managed the lifting and transferring on our own, and it was not a day when a regular loading crew was present; however, Shannon, Dani and Eric patiently and pleasantly provided troubleshooting and muscle until the task was completed. Quite a day's work! Thanks so much.

You cant beat sherwin Williams paint so they have a win for product…read more Service here is hit or miss. I have been in with jumbled orders between myself and my contractor and they have helped me work through and make exchanges kindly. One gentleman was so helpful... sir i wish i remembered your name to acknowledge you here :) Other times I have been in ordering paint 20 minutes before close and welcomed with angry faces, slamming items around and obvious looks at arm watches as though I was clearly impeding on their final 20 minutes open. Not super with helping explain products just look at you as though you should know what you need and that they dont have time to deal with a customer that is lacking knowledge so can be a frustrating experience. But if you need that sherwin Williams paint you power through the ladies poor attitude. Hit or miss... all I can say

I came to this SW since it's closest to my home. I won't be back and will drive a bit further for…read moreone with actual customer service. I now completely understand why this store has such horrible ratings. The man "assisting" me couldn't be bothered to look up a color or color match anything since it was too close to closing - over an hour later.

Today I picked out a couple of light yellow sample cards for our exterior house painting and asked…read morefor paint samples to be made. Was told that those colors were for interior only. I then asked how exactly to pick yellow sample cards that were for exterior paints and was told by the gentleman to 'avoid yellow colors for the exterior of your house.' I picked two more similar color cards and another employee (female) told me those colors did not come in exterior paints either. No other suggestions from either employee. When I got home, I realized that if I had brought in a yellow chip and asked them to match that color it could have easily been done. Neither of these employees told me that they could match the color and make the exterior paint from the sample card! That should have been a no-brainer for them. Went to another Sherwin-Williams the same day and they were much more helpful.

Keith- Sherwin Williams Richardson was very helpful & knowledgable! Went about & beyond for meread more

After contacting Home Depot about an odor on the walls, they told me to contact Glidden directly. I…read moreemailed them, after no response I sent another email. This is the reply email copy & paste: Hi Charlene, Sorry to hear you was waiting for a reply, this was first we was aware of your email. Please provide me with what's going on. You can contact me directly at morrow@ppg.com. Thank you, Robin Morrow Technical Advisor Architectural Coatings PPG PPG 400 Bertha Lamme Dr Cranberry Twp., PA 16066 Technical Advice Center Office: 800-441-9695 Fax: 1(724)-987-4699 E-mail: morrow@ppg.com Web: www.ppg.com

I've been working on my house and needed to re-stain the fence. I bought stain from this store one…read moretime a few years ago. They make a stain called Wood Pride. It's heavy duty and perfect for a less than enthusiastic homeowner like myself. David has helped me during this fence project. I've made 3 trips to their store and showed up at closing time on 2 of those occasions. David was fantastic and was very accomodating even though I arrived at closing. He mixed my stain, carried it out to the car and was a pleasure to work with. I highly recommend Glidden in Frisco. Good service, good product!

There's a GREAT reason why this place has the poor reputation it does. This place staffs the WORST…read moreemployees who are completely inept. Paint is NEVER ready when you order it online. They're always HIGHLY confused when you come in for your order. Staff is NOT friendly at all. If you have the misfortune of getting "Jessica," immediately ask for someone else. She's just going to stay in a state of confusion and unhelpfulness. You have to literally double check everything they do and give you. As I write this, I also just realized the store gave me the wrong rollers that I tried to check out with yesterday, but they kept for some stupid reason and waited to give me until my paint was ready. When I came back, the dude said he put EVERYTHING back that I picked out the day before because the CEO was coming. Who cares??? Tell the CEO you and your staff are completely inept and not qualified for your job and you need to hold onto this stuff because a customer just picked it out and purchased it! WTF?!??? Although this place is right by my house, I make it a point to drive to another location that is four times as far in order to get staff that actually knows what they're doing. I don't know how a place can manage to screw up orders so badly, but this place and their employees excel at it.

We were able to get an exact match to stain our birch wood shelves. We took a sample of the type of…read morewood and our cabinets that we wanted to match - they were able to make the stain in about 15 minutes. They did a great job matching - very helpful and friendly staff.

We were driving nearby and needed some dowel rods, so we stopped in. I have always had a good…read moreexperience shopping here. Today we parked near some special parking spots that are reserved for the various branches of the military! The sign reads: Welcome to our home, we support the Air Force, Army, Marines, Navy. One special sign designated for each branch. There is also an American flag proudly flying on the front of the store. I really loved seeing this patriotism proudly on display! Inside we had to ask for help finding the dowel rods, they weren't immediately found by the lumber area as we thought, but further down in the back middle section of the store. Walking in the store I was glad to see a huge selection of Craftsman Tools. For years growing up, I would accompany my dad to Sears to get Craftsman tools. So glad they can be found here! They also had a fun display of T-shirts! I also walked by the plastic storage totes where I saw a stack of them that were clearly damaged and broken. No one is going to buy those, especially if they appear fragile and not very sturdy. An alert associate might want to notice that and remove the damaged goods from the shelf. The associates working here that I have encountered have always been friendly and helpful. I can usually find what I'm looking for, but sometimes I need to be pointed in the right direction.

If zero stars were possible, that is what I would give the West Plano Lowe's. This was one of the…read moreworst and most incompetently handled customer-service experiences I have ever had. I brought in three unopened tools, each costing $40 or less, because the project I purchased them for had fallen through. I had my receipts and politely asked Saba whether the return could be issued as store credit since I needed to purchase a different tool and refunds to my original card generally take five or more days. He told me store credit was not an option for tool returns. Although I disagreed with that policy, I accepted his answer and asked to do an exchange instead. Saba responded, "Yeah, I told you to do that anyway." I then explicitly told him to proceed with the exchange, and he said, "Great, let's do it." While he was processing the transaction, I asked whether it would remain open while I retrieved the replacement tool and whether someone could help me get it because it was locked up. Saba looked at me as though my question were ridiculous and told me to find an employee when I was ready to purchase it. He then pressed a key and printed a receipt. When I asked why I would need to make a separate purchase when we were doing an exchange, he informed me that he had processed a refund to my card. That was exactly what I had repeatedly and explicitly told him not to do. When I asked why he ignored my instructions after agreeing to an exchange, his response was, "Because I told you that's what I could do." I cannot comprehend how an employee working at a returns desk can agree to one transaction and then deliberately process the exact transaction the customer repeatedly declined. I asked for a manager--something I have done perhaps twice in my life. Saba replied, "Yeah, I'll get him, but be prepared that he's gonna tell you that we won't do anything anyway." When the manager, Eddie, arrived, the first thing Saba said directly in front of me was, "This is the guy I told you about." That immediately made it clear that I was being treated as a problem rather than as a customer whose straightforward request had just been mishandled. Saba gave Eddie an incomplete version of events, saying only that I wanted store credit. I explained that I had already accepted that store credit would not be provided and had instead requested an exchange. Eddie looked at the receipts, realized Saba had already processed the refund, and dismissively asked, "We processed the refund back to your card. We can't do anything for you. What do you want?" What I wanted was simple: for Saba not to ignore my repeated instructions and process a refund I specifically declined. Instead of addressing that, Eddie questioned why I was returning the unopened tools and gave several contradictory explanations about exchanges--first suggesting an exchange might be possible for an item of the exact same price, then saying he would deny it over even a one-cent difference, and finally claiming exchanges were only permitted for an identical replacement when an item was damaged. I asked Eddie to show me where the receipt stated these supposed restrictions. He read the return language aloud and said, "You just need your proof of purchase." I pointed out that he was holding my receipt. He then responded, "Yeah, no. That's your receipt--you can't do anything with that. You can only get a refund with that." Saba then interrupted to tell me I could "CLICK the LINK on the RECEIPT"--apparently forgetting that this was a paper receipt. Throughout the interaction, both employees were dismissive, condescending, and unwilling to take responsibility for a mistake that could have been avoided simply by listening. Saba demonstrated a shocking inability to communicate with a customer or perform a basic agreed-upon transaction, while Eddie seemed far more interested in defending him than resolving the situation. I left without the replacement tool I needed and now must wait for the refund to appear on my card--the exact outcome I repeatedly explained I was trying to avoid. Lowe's should seriously review how Saba and Eddie communicate with customers and how this location trains employees to handle basic returns and exchanges. I will go out of my way to shop elsewhere after this experience.

Place is super awesome nice friendly to get the paint right the first time They have everything you…read moreneed for your painting project

My wife and I visited this location after being very disappointed at Home Depot. We needed paint…read morefor a spare room. The home depot guy was not helpful, told us we can't get the color paint we needed. The paint slip we got there he said was horrible paint and would take multiple coats. The very friendly gentleman Rudy at Sherwin-Williams was awesome! He was knowledgeable about the paint, matched our color slip 100%, and the paint was exactly what we needed. They did a much better job.