I was sick or trying to start my old gas edger and strings breaking completely off on my string…read moretrimmer. I went to Plano Power to talk with someone knowledgeable (something I could not get at the big box stores and clearly not via Amazon). Robert Martin took the time to listen to me, discuss what I wanted and advise based on his experiences. He spent the time I needed and made sure I knew about the free battery offer. He was absolutely great and I could not ask for anything more. Thank you, Robert.

What an incredibly disappointing experience I've had with PPE. I've gone there for years for…read morerepairs on my lawn equipment. Last year I bought a Honda push mower from them for ~$1000. I figured, "Wow, that's about 3x what I've paid for my last couple mowers from Home Depot or Lowes, but it'll be worth because they'll stand behind what they sell!" About thirty mowings later, the mower died at the exact instant I'd accidentally bumped it into my truck. I didn't crash into my truck at a dead sprint, I simply bumped it when the self-propelled wheels got away from me a bit. It had been starting and running flawlessly before that. Well of course it wouldn't start for love or money afterwards, so I took it in to PPE. Googling "why did my Honda HRX die when I bumped it into my truck?" yielded the answer, "likely the bump broke the flywheel key, which is a safety feature designed to kill the engine to prevent it from damaging itself when the mower hits a hard object". That seemed reasonable, and easy to fix. But after holding onto the mower for weeks I finally got a call stating that they couldn't figure out what was wrong, that they were waiting to hear back from Honda to see if they would provide parts under warranty, and that they saw evidence of dirt ingestion and scoring of the piston and cylinder and low oil. Ok. Why there would be dirt ingestion I don't know. I never ran it without an air filter. I topped up the oil at the beginning of the season. It's a BRAND NEW MOWER that's been used to mow about a quarter acre around 25-30 times. How worn out could the oil be?? And even with dirt ingestion and scoring, that is NOT what made it go from starting and running flawlessly to an instantaneous kill during a bump. So I go to pick it up today after receiving a call out of the blue yesterday saying that it was "ready". Lol, not so much. Apparently they just wanted it out of the repair shop, because for a $200 labor fee what I got back was an almost entirely disassembled engine on a mower deck. Wth am I supposed to do with that?? My 2 cents: you could buy THREE mowers from HD for what I paid PPE for a mower that lasted 30 mows. Oh, and here's the best part: it seems they were aware Honda was getting out of small engines when they sold me mine. Thanks for standing behind your products, Plano Power Equipment!!

Great service and prices. Has a wide variety of tools and accessories available. I'll definitely be…read morebuying from them again!

Incredible place to buy tools. They have most of what Home Depot sells. Tools , batteries,…read morelawnmowers, excellent warranty. They stand by what they sell.

Just bought a built-in Viking refrigerator from Marvin McNeil, and we couldn't be happier. Marvin…read moreshowed us all of the features of various models we were considering, explained differences and gave us bottom line advice that was very helpful. We will be back to pick up a new range soon! Go to Elite Appliance and ask for Marvin! He won't lead you astray.

Very helpful sales people, know their products and make the buying process painless Got a great…read moredeal on a Viking refrigerator and full service installation

Our refrigerator was making an odd sound, when I did some research, on YouTube, it said it could be…read morethe coils needed cleaning. I called Elite had some good reviews and I find repair people from Sachse do great work. Willy from Elite came over next day and cleaned the coils but the drain tubes were clogged and had to be replaced. The price was very reasonable. I am telling my friends and neighbors about them now too!

CUSTOMER SERVICE NONEXISTENT!!!Unfortunately, our experience has been far from satisfactory. We…read morepurchased a complete kitchen package for our remodel. Brian, the salesperson, was aware of our time constraints and assured us that there would be no problem. However, once he received our payment, communication stopped completely. No one seems to know when our appliances will be shipped, let alone when they will arrive. We have been trying to get in touch with the manager (Corey Trent) for over a week, but to no avail. He seems to never be found. How difficult is it to find a manager in a 15,000 sqft showroom?? How do you have the inability to obtain a tracking number for products YOU sell in order to find out when they will be delivered? All we have gotten is the runaround. We now have people on standby, whom we have to continue to pay, because Brian and management can't seem to get it together. This is a total lack of professionalism! We urge you to take your money elsewhere-total lack of work ethic!!

I have used this place several times in the past (not that long ago) and always received great…read moreservice, but that's not the case anymore. The person who provided great service is not longer there. I came in to have an oil painting boxed, wrapped, and shipped. That's not what I received. Oh yes, the person who works there will sell you a box and bubble wrap, but he doesn't want to get your package prepared and will not ship it for you. His question to me was, "How well do you like the picture?" I couldn't figure out where we were going with this question, so I asked him to just be straight with me. He then gave me stats on the business losses for shipping items last year and told me it was best for me to take it to the post office. Now, I want to point out, on their door it says they ship. But I was being pressured to not choose to do that with them. Another observation I have with this worker at this store. When I walked in, he was on the phone with a customer who was asking about box sizes. After getting off the phone, he looks at me and makes some rude remark about that customer not understanding that boxes don't come in that size. It's clear to me that this worker doesn't really want to work. And the final decision for me is, I will never come back.

I went here to try to purchase a box to ship something 5ft long back to a company. While they…read moredidn't have a box to fit my needs they had a ton of box options and the service was good.

I bought the fridge I was looking for an awesome price! The…read moresalespersons were busy with other customers but they were very helpful with all people in the store. Great customer service. Also, my refrigerator was delivered same day!!!

Maribel is absolutely AMAZING!!! She was very welcoming, had probably the best customer service…read moreskills I've seen a very long time, quick and was extremely knowledgeable about all the appliances we had any questions on. My husband and I definitely recommend this place if you're looking for quality items for a fraction of the cost. You may see a few dings or scratches here or there, but it's still brand new and in very good condition! We'll definitely be back again and recommend to anyone loving for new appliances.

I want to recommend Steve's business as well. Steve answers the phone and helps you with any…read morequestions you have on vacuums. I have a two-story home and got tired of the low-quality vacuums sold at big-box stores . So I researched quality vacuums online and found the unit that was perfect for me. I buy bags from Steve just so I can visit the store every 3 -6 months to visit and chat with Steve. I recommend you buy quality from Steve's business and support small businesses.

I bought my vacuum in for a full service. The rubber belt had split. The guy told me all I really…read moreneed a was a new belt and a bar ( spinning thing) . He explained the filter was clean the bag was basically new. This is not our main vacuum, and is rarely use. I appreciate the fact that he didn't upsell things I didn't need. I highly recommend this repair store.

it only took us less than an hour to get What we wanted. We…read morelove them and we highly recommend them For family and friends. He was very friendly and willing to help You and get the best discount you deserve .

Kevin the owner was very helpful . he's a straight shooter and just a great guys to do business…read morewith. He delivered the refrigerator I bought from him and helped me move my old on on to my trailer so I could dispose of it . I'll be doing business with Appliance 4 less in Bedford for all my kitchen and house hold needs .