Fantastic response time and great service from Rae. ........................................................

Dishonest practice of honoring payment extensions. Will continue to attempt to collect funds prior to the agreed upon extension in spite of repeating there will be no collection attempts. This has happened multiple times with zero recourse or care for not honoring discussed agreement. read more

I absolutely hate this company they do not work with they're customers yet they say they do no they really don't they will pick up the dryer if you default on one payment and even if you have arrangements they don't care they will still pick up the washer and dryer. I do not and will not recommend this company to anyone and never will. This company is awful don't get me wrong prices are fine but it's the service that sucks like yall can't chill out I have kids and I need to be able to wash they're clothes and blankets and my own stuff but no they don't care. I worked with other leasing companies that actually work with their members and work something out but not this company nope. Not only that I had a gentlemen from this company call me and threaten to pick up my stuff and was disrespectful and rude to me and disconnected the call before I could even ask any questions. DO NOT USE THIS COMPANY THEY SUCK read more

Decided I was just gonna buy my own washer and dryer instead od paying $68 a month. Cancelled service before the next billing cycle and scheduled a pick up. They are still sending me invoices with late fees. I left two voicemails and responded to every email and yet more invoices. Save your money and buy your own. Avoid this company read more

I am extremely disappointed with my experience with this washer and dryer leasing company due to the lack of communication and professionalism throughout the delivery process. The delivery driver specifically stated that he would contact me to confirm the delivery time and provide updates; however, he failed to follow through on that promise. As a renter, I arranged my schedule around the expected delivery and waited for communication that never came. The lack of updates caused unnecessary inconvenience, confusion, and frustration. With that said, clear and timely communication is essential when coordinating appliance deliveries, and unfortunately, this experience did not meet my reasonable expectations. I hope the company improves its communication process moving forward so future customers do not experience this same issue read more

I've leased used washers and dryers before - never did they come dirty and filthy inside to the point I don't want to put laundry in them. The dryer had hair and dirt- like substance that I couldn't get cleaned. Now no one wants to return my call to come pick up their dirty appliances. Precision should be ashamed of sending me this mess. read more

My experience with them has been great! I rented a washer/dryer from precision for my last apartment and then had to switch to a stacked unit for my new apartment. James made the switch so easy for me and was very communicative on pick up and delivery arrival times. And he walked me through the new units controls and everything. Very very kind and helpful. No issues with the company at all over the last 2-3 years. Will definitely continue to use them for rentals. read more

Placed an order for a washer and dryer unit. Received a new very nice washer/dyrer set, the driver Antoine text me to let me know how far out he was to verify that I was home. He was very professional during the installation takeing care to not bump or knock anything over. After installation he asked me if I knew how to work the set and showed me how to remove the agitator in the washer to wash comforters or other large loads. read more

My apartments had a contract with this company in which we could rent washer and dryers and pay the apartments. Recently, this has changed and we were to create an acct with the company pay them directly. I set up the acct before the deadline I was given. I received a call from company stating my lease with them would start May 1 but they would be charging me $1. I agreed. I am then charged for full payment, not once, but twice. They could not tell me when I would get a refund. That was my money to eat for the week and now I'm waiting days for a refund. This is my first impression of the company itself and I'm not sure if I will be continuing my lease after this. It's a real inconvenience to me. read more

they don't disinfect anything. The rented equipment is disgusting. Smelled like india.

I initially wanted a large capacity no agitator unit, they were out, according to their online ordering. I called and asked if they had a used one. They sent a "gently used" unit and it had a leak, so they delivered a new one but it included the agitator, which isn't what I ordered, but they are nice enough to charge me at the gently used price for my troubles. They double charged my card, for my appliance and then for my sister's appliance. I emailed first thing and haven't heard anything from the office so I'm still trying to get that corrected. My sister also has a call into them to get it corrected. Steve and Ethan were on time, were very courteous to not knock anything over, they tested the units to make sure there were no leaks, kept the door closed so my cat wouldn't run out etc. Delivery was spectacular, the billing and office needs some work. read more

I revising my earlier negative review. I spoke to Jose regarding the entire situation and he absolutely went above and beyond to make the situation right. I am more than pleased with how he helped me out and not only was the solution incredible but so is his attitude and demeanor. He was so incredibly understanding and kind. He promised to address my previous concern regarding one of the employees which was extremely validating. Jose, thank you for your outstanding service and dedication to making your customers happy! You deserve all good things. Will definitely be recommending going forward!! Thank you so much! read more

Had an excellent experience with a washer + dryer install from Devin. He gave me calls to keep me updated on when he planned to arrive, and he handled the stairs of my apartment with ease. Overall, he did a great install, and he did it in no-time. Highly recommend this company! read more

Precision Appliance Leasing - Washer & Dryer machine side by side - Appliances Near Me - Farmers Branch, Texas

WORST APPLIANCE RENTAL COMPANY in the DFW metroplex!! Stay away from this company! They are rude over the phone, they lack communication, they do not work with you, make false claims, and threaten you with theft if you are even one day late on a payment. Then they invade your privacy by showing up at your house without calling to schedule pick up. If I could give zero stars, I would, but it isn't an option. STAY AWAY FROM THEM read more

Great experience! Eric was very quick and professional! Will definitely recommend this company! Thanks!

Great experience! I placed my order with requested delivery date. A sweet lady ( Ashley?) called to confirm my appointment. The installer, Byron, gave me a call when he was an hour away and showed up on time as promised. He unloaded, installed and tested the equipment with care and in a timely fashion. Very, very happy with customer service and pricing. Highly recommend. read more

Absolute best customer service I've experienced in years. Prompt. Professional at every level. From their sales team, delivery driver, repair team. Just freaking amazing service. Knowledgeable of their products and the setup process. I'd absolutely recommend for your appliance leasing needs. read more

I was supposed to receive an email from a "third party" from Appliance Warehouse about a $3.00 administration fee that supposedly began this month of June (email was supposed to be sent out in May). I did not receive it and they were going to add it on top of my late fee, which I understand and completely agreed with the late fee of $10.00 but I did not agree to the administration fee because I did not receive an email or any type of notification from Appliance Warehouse or the so-called "third party". I spoke with the manager Jeremy who said he would waive it because I was not informed of the additional fee but it felt sketchy to me. Anyway, he said he would send me an email but I have not received this email as of yet. Makes me wonder what other fees they may add whenever they feel like it. I would not recommend using them. Oh' and if you don't pay on the due date, they Will call and send out an email as well. I have NEVER know any company to do this! It's like okay, hold on, you will get paid but sheesh, harrassed on the due date, WOW!!!! read more

Scott was very rude and argumentative with me. Their web was not user friendly in my opinion. I tried more than 10x to fill out a rental agreement. The site kicked me out every time. I called multiple times. When Scott called back he said it's my phone and my problem. I highly recommend folks shop around. This company had a flyer at our office. I am removing their flyers and replacing them with another company that took my app over the phone and only charges me 22.50 a month for a washer. I was blessed in not dealing with Scott's idea of help. He is rude and frankly shouldn't be in customer service. read more

I had my washer and dryer installed today! T. Real was friendly announced he was here from Precision Appliance Leasing despite the hot weather he came in and took care of it with a great sense of humor. He professionally brought washer and dryer and replaced them in about 20-25 minutes! read more

I started an application and mistakenly gave my social security information. I then realized they do not offer good pricing on units and seem to be out of most stock. This business appears shady. I will be monitoring my services. I'd like for the business owner to contact me directly so we can discuss this. read more

I recently moved my mother into a new apartment. The complex recommended PAL and it was really easy. We did everything online and were easily able to set up a delivery. They were on time, called prior, and Cam was super helpful and installed the w/d quickly. After the installation, I received a follow up call to check on how our experience went and asked if everything was ok. I really appreciated that because their team did do so well. They had real customer service and it was refreshing. Lastly, my mom thought something on the unit wasn't working and they were out the next day. Turns out she was doing something wrong but they were there ASAP and still so friendly. I'd recommend them. read more

My girlfriend and I received our washer and dryer today and was very impressed. Previously I've used Appliance Warehouse to rent appliances and although here were no complaints there weren't any compliments either. The customer service was mediocre and the washer and dryer looked very used. FORTUNATELY, with Precision I didn't have that issue. I chose "gently used" full sized washer and dryers and I am beyond impressed. The condition and cleanliness is superb. The delivery guys were nice and made sure everything was in place and worked greatly before leaving. Prior to my delivery, I called to confirm my understanding of cost and charges and they worked things out with me to make sure everything was clear and understood on both ends. Also if you order before three o'clock they can deliver by the next business day. If any updates need to be added to this review later I am the one to come back and make revisions but, I'm confident that I won't be let down. Thank you guys ! Keep up the customer service. read more

Precision Appliance Leasing - Appliances Near Me - Farmers Branch, Texas

Very easy online ordering process & online appointment selector. The company called a couple of days prior to delivery date as a reminder and see if I had any questions. The phone staff was very friendly. On the day of my scheduled delivery, Cameron D, called when he was about two hours out and then again when he was on his way. He did a great job with the delivery, set up and explanation of how to use the washer and dryer. Great follow up from the company as well. Definitely 5 star service. Also, they do have a referral program so please let them know Rikie Herzberger set you. read more

Great company! My washer and dryer were originally scheduled to arrive end of August (production delays due to COVID - the website informs you of this when you order online), but they gave me a call to notify me that an extra shipment had come in and I could have it earlier than expected. On the delivery day, Tyler was awesome! He gave me an hour's notice and arrived right on time. My apartment complex is a little confusing since it's on the same street as two others run by the same management, but he was patient and professional throughout. Installation was seamless, and my washer and dryer work perfectly. read more

Great service from Bryan, hooked my equipment up in less than 20 minutes!! Great prices on everything, with some many options to pick from. Love my washer and dryer!! read more

Precision Appliance Leasing - Washer and dryer - Appliances Near Me - Farmers Branch, Texas

Worst customer Service. Took two separate days off from work during the holiday season and both times the company no showed /no call. I have all my receipts and will be reporting this to the management office that recommended them and to the BBB. The way Wartelle Ashton spoke to me, when I did no wrong, is unacceptable. A simple "I'm sorry, how can we help fix this" would of gone a long way. She could provide any proof for her excuses as to why my delivery did not arrive on the scheduled date or a reason why I did not get a call, even after having issues with my first delivery. read more

One of the best companies I got the pleasure of working with. They are so reliable, honest, prices are amazing and amazing customer service! So pleased with them and happy I found them 3 years ago read more

Cameron D was very professional and helpful with delivering and applying my washer and dryer.

Precision Appliance is a shady company who seems to hide negative reviews on Google. So I'm turning here to warn you. Take your business elsewhere. If I could give zero stars, I would. I'm baffled by the absolute low quality appliances that they allow customers to have, while they're paying such high prices per month. I have wasted well over $200 on clothing, comforters, and sheets because the washer and dryers keep ruining them. The low quality washer and dryers they rent to us for absurd prices have destroyed most of the clothes my partner & I own, as well as our bedding, by having the stitches pulled and bundle up. It is impossible to get them back to normal once they do this. I will attach pictures. We have never had issues like this before. I am embarrassed that we pay so much per month for such crap quality appliances. At this point, we're highly considering just buying our own set or going to the laundromat. The only solution we are ever offered is to get our units swapped out. Well, this is the 3rd time we've had new units and our clothes still get ruined. At this point, we'll be demanding reimbursement for loss of items. The newest item damaged was a brand new comforter straight out of the package. It was in perfect condition going into the washer and once we pulled it out of the dryer, it looked like the photos attached. We don't even want to display it on our bed, considering how terrible it looks. Do better Precision Appliance. To top it off, clothes have come out with random stains that will not go away. Bleach has never been used, so there's no possible way it was user error. And to anyone considering renting from them, don't. Seriously, just go to a laundromat or finance your own set. I will be getting reimbursed for all of the clothing, bedding, and towels that have been ruined by your products. This is just insane. Take your money elsewhere. read more

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Excellent! This is the second time I rented with Precision, they delivered the appliances when they said they would and the delivery guy was in and out in no time. Not sure what another reviewer is talking about as far as charging your card but I've never had this problem. The guy who answered the phone was really cool and got me set up quickly. My first time renting from them I was nervous about what kind of machines I would get but I ended up being pleasantly surprised. The washer/dryer are huge and were delivered really clean as if they were right out of the box. Would definitely use them again and will recommend to anyone who needs to rent washer/dryer. read more

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A huge shout out to Byron and Steve! They delivered our new washer and dryer, set it up and made sure it worked properly! Wonderful attitudes! We are here temporarily and having top notch appliances is such a wonderful plus! read more

Very poor service. I took one dryer & washer in rent from them last week & washer stopped working when I was going to wash my cloths 2nd time using it. There service is also not good. they always make delay in providing service. read more

I am very pleased with the customer service I've received thus far. I ordered a washer and dryer, our delivery guys name was Jovanny. He was very professional, and knew what he was talking about. I got 2 clean machines, and he hooked them up and even showed me how to use it. He made sure it ran correctly and let me know to call the office if I had any issues. Also- he was very gentle and cautious with the machines and our house. I've had a couple bad experiences with others, so his cautious behavior was very reassuring. Very positive experience and I'm sending all my friends to you guys, thanks! read more

I highly recommend this company. I submitted an online application on a Tuesday afternoon and received my new washer and dryer on Thursday afternoon. No long window delivery time-frame and the installation took less than 20mins (only took that long because of walking back and forth to company vehicle for the equipment.) The staff is also very courteous. My technician, Byron, was excellent! read more

DALLAS, TX. YES they do SHIP FAST, standard hookup service with delivery guys nothing special about the delivery guys, they do their jobs. HOWEVER they need to upgrade their PAYMENT options. It's 2022 going on 2023 and they don't give the customer options to pay ONLINE nor Phone automatic payments options or over the Weekend/HOLIDAYS or after hours which causes bills to go into a LATE status with is an extra $10 then $1.00 a day there after. THEN they will bug the crap out of you sending text/email about COMING TO PICK THE PICK UP THE APPLIANCES ONLY after a few days of being late. ALONG with their system NOT saving debit/credit cards so they bug the crap out you for their problem. I don't recommend this company. The stress they cause is not WORTH my money. I GUESS THEY THINK THEY ARE THE ONLY COMPANY WITH "NEW" MACHINES. The Billing/Collections Manager do not make the matters no better. They treat you like you bill is 30 days or more past due when it's only 1 or 2 days old. I'm happy I found another company to rent from that's a lot more updated with the payment options and better with Customer Service.... THEY ACT LIKE THEY ARE A COLLECTION AGENCY, THEY WILL BUG THE CRAP OF A CUSTOMER WITH HORRIBLE TREATMENT. GO WITH A DIFFERENT COMPANY.... read more

At first I thought it was convenient to have a rented washer and dryer but now I will forever just suck it up and save to buy my own. These people will hound you left and right for money, won't work with you and will belittle you due to financial statues or difficulties. We have been paying for two years and it's not worth it. If you have an option to buy your own I highly recommend that, it's not worth the process with this company read more

Cameron O. dropped my washer and dryers from today. He did it all in a 20-40minute time frame. The washer wouldn't fit through the bathroom due to the door, so he took the time to remove the door and get the washer and dryer through to set up. After, he put the door back and test ran the W&D. He was kind and showed great customer service. He knew the job and exactly what he needed to do for things to run smoothly. I signed a 12month lease for these rentals and I am satisfied with the Customer Service and the W&D. read more

We just moved from California couple of days ago. We needed ASAP a side by side W & D. Our apartment complex was out of them for three more weeks. The first place I called, they still offering a Middle Ages type of service, so of course nope!! Then I called Precision Appliance Leasing and OMG!!! Jennifer is absolutely professional but she makes the communication fun, easy and polite!! Their delivery guys, I still have my jaw on the floor!! They represent their company excellent!! They are also very nice, polite and with a great attitude!! They came and literally in less than five minutes installed a set of W & D in my place and they left "no" messes!!! Woohoo!!! That's absolutely awesome!!! They offer next day service. They'll give you a call, half hour before getting to your place. Their appliances are brand new. They are fast without stress and naturally pleasant!! And the best part of all is, totally hassle FREE!!! I recommend this company to anyone who needs to rent quick, fast and in a hurry, and look for an "amazing" customer service!!! We are totally impressed!!! Thank you guys!!! :) June, 2017 Well I really don't know where to add a review but below my previous one, because it seems that the system doesn't let me do a new one. Anyway, this people really impresses me. I called them last week because the washer was acting up. They came to my home within 24 hours. They were prompt, fast and effective in their service. I am telling you, they worth your business. They are literally: "no contracts," "no hassles," and an amazing prompt and friendly service!! :) This on itself is worthy!!! :) Thank you Precision!! You Rock!!! :) read more

So far i had a great experience with Precision. They came in time and Isaiah D. Was very professional, friendly and patient. I had a plug issue at the building and they came back next day to assist on plugging everything and testing it. Always available when you call them and to assist as fast as they can. read more