Always great service for sales & services. Competitive…read morepricing on tires & wiper blades. Have purchased 4 sets of tires over 8 year period. Keller Springs location next to Braum's.

I recently bought a refrigerator here. I could not have been more pleased. it was super reasonable…read morefridge that got delivered the same day that I bought it.This is a mom and Pop store. I really appreciate the way they treated me versus Lowes/Home Depot. I'm quite certain that if I would've bought a refrigerator from a big box store it would've been multiple days before they delivered it and who knows when they're coming. These guys called me 10 minutes before they came to notify me they were almost there. Excellent experience!

As an engineer who loves to research purchases on my own, it's rare that I come across a store that…read moreI feel really adds value. In my first experience with factory builder stores, they did just that. Brett pointed me towards a vent hood for my range that I hadn't even considered. The product was superior to the other options I had been considering. Brett also connected me with excellent installers. I try to buy from people that help me out, but don't like to be ripped off either, so I checked prices elsewhere, including online. To my surprise, I found that FBS was selling it for $300 less than anywhere else! Upon ordering, the product arrived very quickly and I was promptly called to notify me of its arrival. When I picked it up a few days later, they all remembered me and quickly loaded it in my truck. Excellent price, service, and selection. FBS will be my go-to destination for kitchen appliances in the future! Note that they are open Saturday mornings too.

They trick you into thinking they have great deals, but when you actually come to the store…read moresuddenly the product "isn't available" and they try to push the same item on you for the full price. This place is one of the biggest scams out there with some of the worst customer service imaginable. If you don't want to feel completely ripped off, do yourself a favor and stay far away from this place.

The showroom is beautiful, IF it is the latest style. If you want something new or different,…read morethere's no physical product to see. We waited for service, and the sales person was good (showing us only pictures on a computer). But once the sale was made, THEY WANY NOTHING TO DO WITH YOU! Waiting for delivery, no response, call and call, no response. Really? Returned some items not used...8 days later, no credit received. Go ANYWHERE ELSE!

Walked in and said a kind & happy comment to the person greeting us. Woman ignored our greeting…read moreand asked how they could help us (maybe we should celebrate being asked how they could help, however, the rest of the experience showed that helping us was the least of their priorities.) We told her what we were looking for and she stayed sitting, pointing to multiple areas of the showroom, while basically telling us to look all over. We were interested in a jetted bathtub, which is technical enough that some personalized service would have gone a LONG way. As we walked by ourselves, we found at least two other items we would have bought (in addition to the $2.5K+ bathtub I was ready to purchase), had someone been with us to help credential features. We walked past two other employees and NO ONE offered to help us with anything. Walked out within less than 15 minutes when this place of business could have easily made at least a $5k sale, had someone just offered to help us.

After more than $1,200, multiple service calls, and multiple replaced parts, Mr. Appliance of…read moreSouthlake-Grapevine has left me with a dryer in worse shape than when I called them. The technician refused to look at my dryer vent before diagnosing the problem. Because of that, every part he installed burned out on its first run. I had to hire a separate company twice, at my own expense, to clean the lines and confirm that was not the issue. Even after the vent was verified clean, the "fixed" dryer failed again and now runs dangerously hot. That is a fire risk, in my home, after they were paid to repair it. Their policy that only the original diagnosing technician can return to your house made everything worse. Appointments were weeks apart, and even on the day of service I could not get an arrival window, so I had no way to plan around it. Not meant for those of us who work in an office full-time. So now I have: over $1,200 spent on parts that failed, two loads of laundry ruined, and a fried dryer I now have to replace. I will not use this company again and I would not recommend them to anyone. I have requested a full refund.

From the owner: Mr. Appliance provides full-service appliance service for residential and commercial clients. We…read moredeliver superior customer service backed by the Neighborly Done Right Promise™ - if it's not done right, we promise to make it right. By consistently going the extra mile to to protect homes from inconveniences, we earn the trust that communities expect from a locally-owned, home service company.

Made a phone purchase today and our sales associate WILL was extremely helpful and knowledgeable…read more We needed a new washer/dryer and we were debating between Miele vs Asko. He took the time to educate me and explain pros/cons of both. Will was patient with my questions. Whole buying experience was awesome! We will defiantly be purchasing more in the future with Ed Kellum & Sons.

We had a wonderful experience with this group and highly recommend their services and well trained…read moreteams. Starpower was able to do all that we wanted and within a specific budget, with planning to seamlessly integrate future upgrades. We are building our long term home and make thoughtful careful selections that work well with our long term goals as well as interior. Highly recommend talking with Joe in luxury appliances, Jacob in home theater and Tony for home automation - separately and together they made the planning process easy, painless and simple to understand.

They have come a long ways from last time i was there in like 20yrs…read more. but my gas oven went out so i thought i would try and yep they had a couple on the floor... we talked price and it was sold.. got it home and she works like a dream... so far its the best 600 bucks ive spent lately... Thanks Guys.. GOOD JOB... OUTSTANDING... I would recommend them, Michael

This has been bothering me for a while so I'm gonna go ahead and post my review. About a year ago I…read morebought a dryer. I went in late in the evening about 10 minutes before they closed and found the dryer I wanted. The young guy showed a dryer that I liked so I told him that I would be in the next day to buy it and pick it up. He said he would let the salesman that would be there tomorrow know that I was coming in to pay for it and pick it up . As soon as I left, they locked the doors because it was after closing time. The next morning my son and I were there before the store opened. A different sales guy comes flying up that morning in his black infinity and jumps out of the car unlocks the doors and runs in. I'm wondering what's his big rush? We were standing outside talking so we talked a few more minutes and then we went inside. Lo and behold that dryer that I wanted wasn't sitting in the same spot. I told him I was there to pick up the dryer that I had looked at yesterday that was sitting in that spot. He said oh that dryer got sold. I said how's that, I was the only customer here when you closed and I'm the first customer here before you open so how did it get sold? That didn't make any sense. When would they have sold it? I ended up buying something different which really wasn't what I wanted, but that was my only transportation that day so I had to buy something. I feel like what happened was he was in a rush to get into the store to move the dryer out and tell me that it had been sold so he could sell me something else and collect the commission instead of the real salesman that had helped me the day before. I figured he was gonna tell the other guy that made the sale that I never showed up so that way the other guy wouldn't get the commission he would since he sold me something else. Here's the kicker ...I went in the next day because I had a gut feeling he was a scammer and lo and behold the dryer that I wanted is sitting there in the same spot as it was when I saw it the first time . He tried to tell me it was a different one, but there's no way. When would they have sold it? I'm there minutes after they close and I'm there early before they open. I believe he lied to me like I said to collect the commission. I wonder how many times he's done that to his coworker? All he has to do is tell him I never showed up to pick it up and then he sell me something else and he gets the commission. The other sales guy was off the day I went in so he would've never known that I came in that day. There's no doubt in my mind that that is what happened. He wanted to make the commission so he lied. By the way I hate the dryer, no matter what setting it's on. It gets too hot, but I can't

Tyler and his team are fantastic. First, I'm extremely…read moreimpressed with how they communicate and keep you updated with schedules etc. The professional work that they provide is first class all the way.

Called during regular business hours and was greeted by a real, live, human being. Not AI. I had a…read moresmall issue with my 2019 Samsung dishwasher. They had a tech available the next day. Matt arrived solidly within the timeframe. He did a great job and fixed the problem within an hour. I was charged just the visit fee because no parts were needed. I was very pleased with the service and the quality and the value.

I called Grapevine Appliance Repair to service an ice maker. The person who answered the phone was…read morenot overly helpful, but scheduled a technician for the coming Saturday before 10:00 am. When I explained I did not live at the location and asked for a more definitive time so I could be sure to be there, she told me between 8am and 9am. I was at the house by 7:30 am - no one showed up and the office didn't answer the phone. Thumbs down!!!!

This place does NOT seem to be a Grapevine business. Phone was answered generically. When pressed,…read morean address would not be given. Service person sent was from Total Appliance from Wylie, TX. My refrigerator was repaired within 30 minutes with an $11 part. My bill was $292.11. I was encouraged to write a personal check (threat of 'accidental' double charge if I used a credit card). I got a 5% discount for the check, but I had to make it out to the service man personally, not Total Appliance and NOT Grapevine Appliance Repair. Please refer to the Grapevine Chamber of Commerce list for REAL Grapevine business'.

Only of two of our new ceiling fans has ever functioned correctly. Customer service is sub par and…read morewe will not consider purchasing or dealing with this company again.

I wanted to say thank you to Bruce and the staff at Passion Lighting for being so…read more professional, knowledgeable and helpful. If you have any lighting needs this is the store to shop with. Thanks Don