We went for the pop up and it was a fun day. The pop up was great and I loved the furniture. The…read morerest of the offerings were pretty cool too. The owners are really nice and they make it fun to shop. The value seems good. We saw many things that we are interested in. Overall a really cute little shop.

I was gifted a pair of gorgeous little earrings and wrap/shawl for my birthday last year from a…read morefriend who acquired them from JT & Co., so months later I checked out this location as I was in search of a gift myself and what a lovely boutique store, filled with unique and beautiful things! Something for every budget, wonderfully attentive staff, unusual little finds and great ambiance. This store is its own vibe. I think you'll be left with a pleasant overall experience when you visit. I'll definitely be back!!!

Eathan allen is a very pricey traditional style furniture store. For the price you'd pay here…read moreyou're better off going to a high end establishment in the design district of Dallas. I'm not a fan but they do have nice associates

We had a great experience at Ethan Allen in Southlake. We worked with Robyne and she was great,…read moregoing above and beyond to help us get our project going. Our new sofa came in so quickly! Definitely a nice change from the pandemic supply chain delays. We love the new lamps and tables as well. Beautiful, high quality items that really enhance our home.

Weir's, why do you have to leave me right after I fell in love with you???…read more Actually I have loved Weir's Furniture for years. My very first brand new furniture I bought when I started adulting was a Sleigh Bed Bedroom Set from Weir's from their Knox location in Dallas. They have been my go-to for my adult life. I am not going to say I have bought every piece of furniture that I own from them, but I will say I have regretted it every time I have not. It's hard to beat old fashioned customer service and a place that puts value in doing business with them. That is why I was saddened to hear they were closing their stores. While I am saddened by it, they have some great sales going on right now. It's a great time to upgrade if you need to!

DO NOT PURCHASE FURNITURE / MATTRESSES FROM WEIRS Customer…read moreservice non existent. Warranty of no value. Most importantly honesty is not valued. Take your money elsewhere for your furniture needs. I shopped with them for 10 years and 10 of thousands of dollars spent. No more.

Stay away from this store. We bought a 3K wood dining table and they sold us their extended…read morewarranty insurance for four years. After 2 years the table started cracking and going way worse later. After submitting and having a technician inspect the table we were told it was pretty much breaking in half and it couldn't be fixed. Guardsman (the insurance company) denied us the claim and mentioned it's a quality issue and that's not included. When we contact the store they told us they can't do anything because their items only have a 1 year warranty and it's past that. Quality of items are bad, you don't spend thousands of dollars on a furniture to break after 2-3 years, very disappointing! Never coming back here again, stay away from this store! Not worth it

Haverty's furniture might look nice. The sales people might be courteous and knowledgeable -BUT DO…read moreNOT SIGN UP FOR THE PROTECTION PLAN FROM GUARDSMAN. READ THE BBB reviews!! Horrible poor decision by Haverty's to use this SCAM company. Our adjustable king bed frame stopped working after less than 2 1/2 years. The purchased protection plan has brought no good results. Haverty's must be making big bucks by referring customers to Guardsman. Read the reviews and note the same complaints and unresolved "waiting" situations for customers. Shame on Haverty's for using this company. They even have an in-house rep who is supposed to help with problems. Cushy position to just say they are "ordering parts" that may take 12 weeks to arrive. Guardsman doesn't answer the phone. It rings for two hours. Review after review supports this statement. We had the same experience. After finally answering the phone, the customer service rep (if they can be called that) put my husband on hold for another half an hour to order parts that we thought had already been ordered by the gentlemen who came to our home and told us indeed, we did have three non-working motor parts that needed to be replaced. The gentleman stood right in our home and phoned Guardsman with the necessary parts information. After waiting more than a month, and after waiting two hours for G to answer the phone, we were told they needed more information in order to order parts! After we order parts, it might take 12 weeks to get the parts. After the correct parts are received, you still have to schedule the repairs to be done! Shop other furniture stores. I called Nebraska Furniture Mart, and Weirs in Southlake. Neither company uses Guardsman. . Nebraska furniture Mart was adamant that after much trouble with Guardsman- they fired them. Haverty's needs to fire Guardsman and try to regain confidence in its customers! Because Havertys continues to use Guardsman for their protection plan service; we cannot support or shop in their stores again. They need to provide reliable service to their customers. They are well aware of all of the problems with Guardsman. The Havertys department in charge of hiring, a reliable company for a protection plan service has failed. The entire department should be fired For ignoring the problems and continuing to use this scam of a company. Eventually, the bed motor was replaced, but it was a painful experience. Do not shop furniture stores who use this company for repairs whether it be a bed motor or upholstery repairs or anything else. Run run run away.

Worst customer service ever! Used to be a big fan of Pottery Barn and have shopped here for years…read more We bought a custom couch that was delivered in February. It took less than two weeks for it to sag. Then it took three months and several phone calls for customer service to get the cushions remade. It took about a week for the new ones to sag. Was promised a refund and now that has taken months to get processed. Every time I call CS they tell me the last rep didn't push through the request. Not joking this has happened 8 or 9 times. The few ladies in the store who have helped me are nice, but because my designer ordered online, they simply turned me over to their terrible customer service. We had a couch we bought at Macy's that looked good for 10 years! Shame on you PB for allowing your quality and service to be crap! Especially for a couch that cost what it did b

I ordered a sofa from this store and was told if I applied for the credit card at zero percent…read moreinterest for 12 months, I wouldn't be charged until it shipped . I received my first bill and it showed I needed to pay the full amount of the sofa by due date or I would be charged full amount and interest. After several calls to local store and corporate office , I was told the sales person didn't click the right button when she ordered it. I paid in full but I am very disappointed with my service from this Southlake store!

It is my favorite local place to shop In southlake for unique accessories and furniture forhome…read more Everything in the place seems to work well with my style. I love the place so much that I should work here. **update. I love shopping at this store and normally have the best experience finding unique items. And in the past few months purchased many items- However, I was shocked by the amount they charge to deliver something less than 3 miles away. $80 to deliver a painting that was too large but very light is excessive.

This is a quaint little gem in Southlake. They are on the pricier side, but the pieces seem like…read moregood quality, many of which are unique. The five star rating is for the customer service. During my time in the store I was greeted promptly, felt welcomed, and was not followed around. I also appreciated the manner in which Amber addressed my questions via text and phone. Rebecca was also helpful at the warehouse. Some of the pieces did seem to have a high markup and looked like you could find them at HomeGoods, but the beauty of Homegoods is that they heavily discount name brand items. I don't think this should be held against the store.

Junk. We strolled through after dinner and as a designer I would tell you to run from this…read morestore. We were not greated and in fact we were ignored as the young employees seemed more interested in their Tiktok conversation. We looked at the sofas in particular , and ever single one you could feel the frame in the arms through paper thin padding ! This is a sign of lousy quality. Sofas should be padded tightly, but with enough padding to properly cushion the frame. if you fell against any of their couches you'd break a bone or get a concussion ! terrible. and don't even get me started on the color palette.. which is white on cream on ivory on taupe.. with some dead moss greens. UGH. you can certainly tell it's owned by Pottery Barn.

Do NOT buy furniture from West Elm or Pottery Barn, I bought a sectional sofa from them that was…read moreassembled with the wrong hardware so it cannot be reassembled. It's been a month and a half and they still have not resolved the issue despite agreeing that it needs to be fixed. The sofa was one of their more expensive ones, and I bought the protection plan with it. DO NOT DO BUSINESS WITH ANY Of THEIR COMPANIES!

We purchased a large dining room table w/two leafs and chairs and bench and a sideboard on March…read more11, 2026. Both were very expensive. Total price for Table, chairs and sideboard was just shy of $15,000. Both were to be custom made. We got our 1st delivery of the items on April 30, 2026. It was clear that there were issues right off the bat. One of the leafs for the table had a gap, the cabinets to the sideboard had gaps and did not close correctly, the chair cushion was off center a bit but that was the least of our concern. So, we reported the problems that same day and we were told a repair person would come to our house and fix it and he came as promised after about 2-3 weeks and he determined the doors to the cabinet were warped and not fixable and the leaf not fitting was not fixable, construction error. He was great and we have no complaints about him and his work. We waited another 6 weeks for the replacement tabletop and cabinet doors to be delivered. They were delivered to the same repair person so he could come install and he rejected the table for defects. The cabinet doors were brought by him some weeks later and installed. Sept 8, 2026 we got our new table with leaf's that fit. My complaint and the reasons I will never shop with them again are in short that they clearly have no quality control at the factory. You would think furniture that costs this much would be inspected in place before delivery, apparently not. Even after a bad delivery the fact that they once again sent a defective table further confirms poor quality control. Nearly six months after the original purchase we finally have what we paid for. No discount or rebate offered for the aggravation and inability to get and use the furniture we paid for. Bottom line is that Bassett does not stand for quality and I have no confidence that our purchases will stand the test of time. I regret shopping there and will post this warning everywhere I can so others don't have to suffer through this aggravation.

Well, my custom recliner sofa only too 4 1/2 weeks from order to delivery! Less than half the time…read morethey quoted. They are much bigger than I expected so they don't fit the room as well as I had hoped but they look like I expected. It's working out fine, but the two inside recliners can't be fully reclined at the same time because they had to be set up closer together in the room than I expected due to their size. The preorder measurements given are smaller than actual. That is why they don't fit the room as comfortably as I'd like. (Also why 4 stars instead of 5) I think the value of these sofas may not be obvious until I see how long they last. They had better last a very long time. They're certainly heavy! They are also a bit firmer than I expected so I'm hoping it's just a "break in" period. However, I am enjoying coming to my spot to kickback, recline and relax each day. Also, I love that the backs of these sofas are not split like most reclining sofas. The backs of the are visible from other rooms so it was important to me that you couldn't tell they were recliners. They recline inside of the sofa shell they are built in to. It just looks like a pretty, white, leather sofa and loveseat.

This Southlake location is by far the BEST!! The store is always SO beautiful and they have a much…read morebigger selection!! I have been in several times over the past year and every time I get treated like family the moment I walk in the door! I have also recommended this location to all my friends. The managers (I forgot her name but she is tall.. and the other manager is a man and I think his name starts with a B..) they are so much fun and bend over backwards for us anytime we need assistance- they are right there!! I sometimes wish they had more product like their website.. preferably larger furniture items.. but their online ordering process is also easy because you can have it sent to the store and they even give you a coupon when you go pick up.

I went to the Southlake location and bought this tree which was 25% off. I loved it so much and…read morehad another place to add another, so I drove the 30 minutes to get one more. The same 25% sale sign was still up. The salesperson Jen checked me out and when I mentioned it was on sale, she said, I don't think so. I told her the sign was up and she said show me. All in a snarky voice. We walked over and I showed her the sign. She said that's for Christmas decor, which I mentioned, the tree is decor. She argued with me when I said if it's not decor, it should be put somewhere else rather than by the sale sign that was misleading. Again, in a rude voice, she said, where would you like me to put it. It was fine it wasn't on sale, but that comment was uncalled for and very unprofessional. When I got home, I looked up Christmas Decor on Kirkland website and the very same tree is listed. The store is great and had fabulous things, but they are lacking customer service.