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    Saginaw HomeSource

    4.5 (2 reviews)
    Closed • 10:00 am - 6:30 pm

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    Mr. Appliance of Fort Worth

    Mr. Appliance of Fort Worth

    3.0(8 reviews)
    5.9 mi•Far West

    Nice tech, but misread diagnostic code on Viking Fridge and replaced a part that didn't need…read morereplacing. Spent close $700 first trip. Now wanted to charge $518 to fix actual part that was not working. Office Manager was rude and liked to hear herself talk. On website it talks about RICH (Core Values), but Donna (OM) was one of the rudest people I've ever dealt with. I wouldn't use them just because of her. $170 dollar part and trying to charge $518 after the first mess up is crazy.

    Mr Appliance is the biggest rip off I have ever seen. There guy came out because dishwasher was…read morenot working properly. First the diagnostic charge of $129 plus tax. I didn't think there was tax on labor. Then he said it is the filter which he rinsed off and said you are good to go. Call me if you have any problems. The next day I ran this dishwasher and still have the same issue. I called today to see if he came back out of there was another diagnostic fee which I was told there would be. I said he didn't do any diagnostic on my machine before. This company is a huge rip off, do not care about their customers or the customer experience. Do not waste you time money or energy with this company. Worst experience I have ever had !!! And Max I have to disagree with your assessment. I did not repair the unit myself. Your guy said it was the filter needed cleaning and he did clean that out. The piece you referenced that I ordered myself was a plastic cover piece that functioned but a little worn. You guy said you can either replace that yourself or I can order one but that involves another trip. I looked up the piece he said was worn and I said I can get it online tomorrow for $10. Your guy said that is what I would do because if I order it then it would be $75 and not sure when it would be here. He said it is not creating your problem but I would replace it. When you pay $136 for a diagnostic fee that to me usually means checking out all the systems and see why my water pressure in the unit is so low. Your guy did no assessment. When I said here is the problem your guy said oh I already know what the problem is. He never bothered to check any of the systems in the unit. I appreciate your trying to reverse blame and put this at my feet but to me it is a simple problem that your guy did not diagnose he took a guess, address that but did not diagnose the problem.

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    Mr. Appliance of Fort Worth
    Mr. Appliance of Fort Worth
    Mr. Appliance of Fort Worth

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    DFW Appliance Doctors - Snagged from URL.

    DFW Appliance Doctors

    1.8(4 reviews)
    0.4 mi•Far Northwest

    One of our central A/C units went out the other day. The broken unit cools our upstairs room…read more Within 24 hours the room was over 100 degrees. The HVAC repair guy said we need a new evaporator and it's going to take about a week to get in (we have a home warranty, which a) is good, but b) is bad since we have minimal control over the contractor or the schedule). I didn't want all the stuff in the room baking for a week, so I was going to buy an inexpensive window unit ($99 for 5,000 BTUs seems the going rate), which by the way, are kinda hard to find. Then Thuy comes up with the idea to check Craig's List. "Brilliant!", I say. Well I find a listing for used A/C units starting at $50. I figure for a week's worth a cool $50 is worth it. Another bonus is that the place is a) pretty close to home and b) a bona-fide business, so I drive over to check it out (I did call first, but there was no answer). Well the bad news is no window units (even though the CL photo showed a stack). The good news is they have a pretty sweet 9,000 BTU portable that I can pick up for a song. OK, so the unit is used, does not come with the vent hose, and I learned later lacks the remote too. No big deal I think. I'm also hoping I can sell the unit when I'm done with it and recoup some of my cost. So I get a better deal by paying cash and head for home. Along the way I stop at Home Depot and pick up a piece of 7" (by 24") metal duct for around $4. With this and an old piece of plywood I vent the unit out the window and I'm in business. Bottom line, this place turned out to be a pretty good deal. I'll definitely consider them if I ever need another used appliance.

    These two... Sonny and Crystal... are flat out terrible. Will they install something in your home?…read moreYes. Will they take your money for whatever they do? Yes. Just do not believe for a moment they know what they are actually doing. Oh, and the "warranty" they claim to offer, that is flat-out non-existent. They were called out to our home for a water heater replacement. They did install a scratch and dent water heat, and that is where the "service" with this company stopped. The water heater pilot would not stay lit. After having the unit only two hours, still having no hot water or a working unit, I could already tell we were scammed. It took two days to get the first call back. I was told it had to be a vent issue. I replaced everything vent related, and the issue continued. At this point I also started to get the full runaround from them; phone calls would not be returned, when they would answer I would be put on hold for over an hour, and then I would call back and get the "we have left for the day" message. Mind you, all I wanted was the part to make the water heater vent properly. According to the invoice I have it says there is a full warranty on parts and labor for up to 90 days. Again, word to the wise, do not believe this warranty is anything real. It is not. A week later we still had no hot water. I had learned more than I ever cared to about water heaters though. We did have a vent issue, and the issue was the ventilation piece that comes with the unit did not come with ours. DFW Appliance Doctors literally told me, "O'well, we did not get it either, so we cannot help you. Just call the manufacturer. It is under warranty." Yet another lie from this place. They, DFW Appliance Doctors, had removed the warranty sticker from the water heater. This rendered any factory warranty null and void. I call them yet again about this. Please keep in mind calls to these people after you have a problem are as much work as anything. They will stop answering calls from your number, and you better be able to get creative with numbers if you even want to try and speak to them. I am once again told, "O'well, that is not our problem. We did our job." Got to love that first class customer service there. Longer story made as short as I can, $360 worth of parts from the manufacturer later still no working water heater. By now, I had met a licensed plumber. He came by, looked at what we had, and said there was no way it would ever work in our house. It was the wrong unit from the word go, and any plumber worth their gumption should have known then. Another $1000 later we had a new, installed and tested, water heater that has not failed us since. DFW Appliance Doctors are NOT licensed. They will NOT honor any warranty they claim you to have. They will walk in, install your part, take your money, and walk out. That is it. You will get nothing more from them. STAY AWAY and BEWARE!!!

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    DFW Appliance Doctors - This is the place, but the sign has changed (snagged from Google maps).

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    This is the place, but the sign has changed (snagged from Google maps).

    Saginaw HomeSource - furniture - Updated September 2026

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