After a service call and a confirmation that my freezer (ancient) had died, they made me an amazing…read moredeal with a purchase of a new one. Their deal was even better than Costco or Sam's Club. Delivered and haul away the old one was negotiated. Extremely impressive and pleased.

Same day response on my washer that was going crazy in the spin cycle. Repair made as promised next…read moreday for a reasonable price. Pleased to recommend.

This store is permanently closed. Out of business. I went there and the store was completely empty…read moreand vacant.

I believe the company changed ownership 3 years ago so this may no longer be a concern but I…read morepurchased a stove with a dent at a reduced price. It was listed as a brand new unit. I just had repairs done and the technician has told me that the unit is 8 years old. Recommend double checking the age of the appliance before purchase.

Friendly people, reasonable cost, and fast service. We use them for appliance repair and…read moresharpening.

They always sharpen my shears, knives & clippers. These people are my jam, educated me on shear careread more

Sometimes you walk into a place that is so nice, you say to yourself, "this is the place". The…read moreJarrell Company is one of those place for me. I had been seeing this place for a long time and even visited some of the other stores in the same building, like Stacey's Furniture, Roma's Italian, and Pinch of Salt Bakery. Add another great business in this building, The Jarrell Company. They have a beautiful showroom that elegantly displaying their products and representing their manufacturers. Whether you are looking for lighting, bathtubs, sinks, ceiling fans, barbecue grills, pizza ovens, landscape lighting, or doing an entire bathroom or kitchen makeover, you owe it yourself to check these people out!

Being first time homeowners, the list of expenses are never ending, and can be very overwhelming…read more Mark s. was absolutely wonderful to work with. Our first time purchasing a fridge, he made it so easy and we saved so much! Without a doubt, he's giving you the best deal out there. The customer service was excellent. The Jarrell Company truly have an appliance for any budget. When our new LG French door, stainless counter depth refrigerator arrived, the gentlemen were extremely nice. Not a single ding or scratch on it, and runs very quietly. So happy with our experience and will recommend to all friends and family. We will definitely be back.

Super rude. Told them what size I needed twice, and they continued to try to get me to buy one…read morethat was too large Good Value --only if you want stuff that is floor models.

Not great prices . We found another place as it was way cheaper. Did not want to negotiateread more

Nice tech, but misread diagnostic code on Viking Fridge and replaced a part that didn't need…read morereplacing. Spent close $700 first trip. Now wanted to charge $518 to fix actual part that was not working. Office Manager was rude and liked to hear herself talk. On website it talks about RICH (Core Values), but Donna (OM) was one of the rudest people I've ever dealt with. I wouldn't use them just because of her. $170 dollar part and trying to charge $518 after the first mess up is crazy.

Mr Appliance is the biggest rip off I have ever seen. There guy came out because dishwasher was…read morenot working properly. First the diagnostic charge of $129 plus tax. I didn't think there was tax on labor. Then he said it is the filter which he rinsed off and said you are good to go. Call me if you have any problems. The next day I ran this dishwasher and still have the same issue. I called today to see if he came back out of there was another diagnostic fee which I was told there would be. I said he didn't do any diagnostic on my machine before. This company is a huge rip off, do not care about their customers or the customer experience. Do not waste you time money or energy with this company. Worst experience I have ever had !!! And Max I have to disagree with your assessment. I did not repair the unit myself. Your guy said it was the filter needed cleaning and he did clean that out. The piece you referenced that I ordered myself was a plastic cover piece that functioned but a little worn. You guy said you can either replace that yourself or I can order one but that involves another trip. I looked up the piece he said was worn and I said I can get it online tomorrow for $10. Your guy said that is what I would do because if I order it then it would be $75 and not sure when it would be here. He said it is not creating your problem but I would replace it. When you pay $136 for a diagnostic fee that to me usually means checking out all the systems and see why my water pressure in the unit is so low. Your guy did no assessment. When I said here is the problem your guy said oh I already know what the problem is. He never bothered to check any of the systems in the unit. I appreciate your trying to reverse blame and put this at my feet but to me it is a simple problem that your guy did not diagnose he took a guess, address that but did not diagnose the problem.

Amazing customer service! Had to have them come out to a hard to find lakehouse to get a unit…read moreexchanged. The two men were very professional, friendly and helpful, swapped out the unit and had us up and running in no time. Highly recommend there guys

Mr. Dyer,…read more Unfortunately, instead of taking the time to write a glowing review of your appliance store, to which no doubt you have devoted a majority of your life to making it a success, I have to write a review to tell you of the bad experience I had with buying a refrigerator at your establishment. I try and support any local business before going to a national chain, but this experience has made me have second thoughts about doing so in the future. On August 1st, 2026 I bought a refrigerator from your store from a sales person and had established with him that you would be using a new connector for the waterline for the ice maker. The exact words when I asked him were "Absolutely." When the refrigerator was delivered the following Wednesday, my son was the one at the house to receive the delivery/installers. They showed up, disconnected & removed the old one, plugged the new one in and left. No new connector, no hooking up the waterline and in not doing so, left the waterline not fully turned off to cause a small leak that went unnoticed for several hours causing a minor flood in my kitchen. When I discovered why I had the problem, I fixed it by hooking up the waterline connection and going through the steps of flushing the line, and making sure the ice maker was working. Something that your store manager would tell me later that should have been done by your installers. I do want to establish that I never go into any major or minor transaction with the intent of "What can I get out of this or what money can I get back?" I contacted the store manager to let him know of the situation & his first response was "This makes me feel like firing someone.." No, I don't want anyone fired over this, just maybe a better system of checks and balances or not making claims of something that i thought was a courtesy ( the new connector ) that I would have been charged for ( which was never explained to me ) had it been provided. The store manger said he would talk to all those that were involved and would let me know what went wrong with the "breakdown of communication." 15 days later and 3 attempts at communication on my part, I finally spoke to him to have to retell the story because he didn't know what I was calling about. He finally asked what he could do to make this right. I said the very least he could refund the delivery/installation fee. "Ok, done." No "We can also do this, or is there anything else we can do?" I agreed to it to be done, but I've honestly gotten better treatment of having an order corrected at a drive-thru fast food restaurant. Mr. Dyer, I've met you in person before, on a few occasions, when I worked at the local paper and personally worked on your ads. You always emphasized your commitment to being a local business that was "a go-to place for customers." It's a shame that I will not recommend your store to anyone or be back for any future purchases.

I bought a time-ticking house fire with their dryer. The technician said the person who fixed it…read moredid it in a very amateur way after it was fixed the right way. The cable was naked and touching metal which burned out. Imagine that with clothes and/or lint. I won't be coming back since I value the life of those in my household. Beware!

I bought a Kenmore washer and dryer unit from them over 15 yrs ago and they are both working fine…read more I will be downsizing to a Tiny Home near the DFW area, and I will assuredly return to their business.

Always great service for sales & services. Competitive…read morepricing on tires & wiper blades. Have purchased 4 sets of tires over 8 year period. Keller Springs location next to Braum's.

I recently bought a refrigerator here. I could not have been more pleased. it was super reasonable…read morefridge that got delivered the same day that I bought it.This is a mom and Pop store. I really appreciate the way they treated me versus Lowes/Home Depot. I'm quite certain that if I would've bought a refrigerator from a big box store it would've been multiple days before they delivered it and who knows when they're coming. These guys called me 10 minutes before they came to notify me they were almost there. Excellent experience!

Tyler and his team are fantastic. First, I'm extremely…read moreimpressed with how they communicate and keep you updated with schedules etc. The professional work that they provide is first class all the way.

Called during regular business hours and was greeted by a real, live, human being. Not AI. I had a…read moresmall issue with my 2019 Samsung dishwasher. They had a tech available the next day. Matt arrived solidly within the timeframe. He did a great job and fixed the problem within an hour. I was charged just the visit fee because no parts were needed. I was very pleased with the service and the quality and the value.