We just had carpet installed in our new home and can't be more pleased. It is absolutely beautiful!…read moreWe were on a time crunch and Tammie went above and beyond to help make it happen quickly. She is so personable and very knowledgeable about all of their products. The installers were also amazing. They were so precise and did a fantastic job. We couldn't be happier and will continue to do all of our flooring business with them.

This is my second time using this company and the patience they have given me has been super…read moreespecially having to deal with Allstate in getting my home re-carpeted. I checked other places, and came back to this company. Tony and Tammie have been absolutely wonderful.

This is the second time I have use Waggoner Carpets. Both times, Don has assisted and advised me…read morewith my carpeting purchases. He has been here forever and I hope he always is. The company is excellent in everything they do and the quality is second to none. Man, am I lucky!

My go to for all my flooring needs. Widened door in bathroom so had to replace flooring. They…read moreinstalled a heated floor and also new flooring in guest bath. Asked about carpet in living room and they had a remnant that was perfect size and color--such a good price I basically pid just for the install! Lastly, found water damage to wood floor in living room. They replaced the flooring with boards I had and even though more than 15 years old, I can't tell the new from the old. Install is seamless! Don't let anyone else do your floors--they are family owned and treat each customer with respect. They offer a full range to meet any budget and have creative ideas! Thanks Ray and Don! I'm loving my floors!

Don't contract with this company for any hardwood flooring installation if you are looking for long…read moreterm quality. We had over 2000 square feet of hickory hardwood improperly installed by this company when we bought our new home. The flooring was not properly acclimated prior to install and was installed in front of our dishwasher blocking the appliance from repair or replacement. The floor "popped" over the first 3 months after install sounding like gunshots at all hours of the day and night. The boards separated and cracked lengthwise despite keeping our home in a 63 to 72 degree temperature range - exposing the hardwoods to water damage / warping when a glass of water is spilled by compromising the sealant that was applied during install. When asked for a solution to the access issues around the dishwasher, Doug suggested cutting off the legs of the appliance. We requested he discuss replacing the hardwood between the dishwasher and the island with tile and he ghosted us completely. We are looking for a vendor who can address the replacement of hardwood for tile as we requested.

I have worked with Doug for both professional and personal projects. Fantastic customer service…read more Quality work. He will bring carpet samples to me! He and his crew always show up on time and get the job done. They have great prices and are just so great to work with. If there ever happens to be anything wrong (which is very rare) he always make it right. I would highly recommend Carpet World for any type of flooring installation.

I was leery after reading the reviews of the Floor Man; however, after meeting with Brian, the…read moresalesman, he definitely knew what he was talking about. Brian knew his stuff. Even then, when you're allowing someone into your home to make an improvement such as hardwood floors, it's scary. Brian continued to reassure us, but it wasn't until the job was finished, completely finished, that I was at ease and so happy with the way the floors turned out. I have included pictures of our floors. It was a little over 1000 ft.² including our living room, family room, dining room, kitchen, breakfast nook, and bathroom. Was every single thing perfect? Not at all. There were little tiny issues here and there, but overall the floors are gorgeous. One of the issues, was me. I'm picky. I know that I'm picky, and I told them that I'm picky from the beginning. They worked with that. I appreciate the time that they took to be sure that I was happy with the end result. We have solid hardwood floors. The kind that are three quarters of an inch thick. It it was a pretty big job, demolishing the previous tile and installing the new floors, plus re-sanding and staining the existing floors. Everything matched beautifully throughout the entire downstairs. I couldn't be more happy!

Used these guys for my house to get carpet out and hardwood in. The guys were very knowledgable and…read morefriendly and really knew about flooring. We where able to pick a good flooring type at a great price. After installed it looked amazing! Even with me being picky, I didn't see any seems or any flooring out of place. I highly recommend these guys for all of your flooring needs.

Great customer service, nice selection of flooring and building materials. Prompt and Professional…read moreInstallation Service. Reasonable pricing. Highly Recommend.

Exceptional Customer Service That Went Above and Beyond!…read more Having great service is always important -- but it becomes invaluable when something goes wrong. Sales Rep Vanessa Garcia truly made my day! I purchased carpet and had additional flooring installed from Derka. Unbeknownst to any of us, the carpet had a manufacturing issue. Vanessa immediately stepped in and arranged for an entirely new carpet to be re-installed just a couple of days later -- at no extra cost and with zero hassle. Thanks to her professionalism and quick action, what could have been a frustrating situation turned into a five-star experience. I would absolutely recommend this business, and I'll be buying from her again myself.

The service and quality is unmatched at JCF. We had a small leak in the bathroom that went…read moreunnoticed for a week. We realized and needed it taken care of asap. I gave JCF a call and after a fair price and a quick turnaround we had brand new beautiful floors almost as soon as the leak was stopped. I would highly recommend to JCF to anyone who cares about quality and great service. I will be a lifelong customer for JCF, I recommend everyone check them out.

Run, don't walk, away from this company…read more About a year ago, we had a bathroom leak that affected a patch of our wood floors in the master bedroom. Johnson Custom Floors assured me that I didn't need to get brand new wood floors for the entire downstairs, we could patch the bedroom, and sand the rest of the bedroom down and stain it. I had some wear on the rest of the downstairs floors, so they said they could do a polyurethane top coat finish on the floors to make them look brand new. We had a few high traffic areas in the kitchen where the stain was coming up-- so, per their idea, they added some stain to the topcoat to blend in. We were told we would need to be out of the house for 5+ days, but they finished very quickly, and we were back in either 3 or 4 days (can't remember). Within 4 days, the top coat started bubbling and flaking off in huge chunks! My floors looked significantly worse than they did before. I immediately contacted the company, who said it "must be because of the added stain" (which was their idea), and they said they'd come out and re-do the top coat. If you've ever had any experience with re-doing floors-- you have to completely move out of your house. So, having to move my entire family out for another several days to a week (at our expense!) was LESS than desirable. Also... my floors were in decent shape before they came, and now they looked 20+ years old. I wanted the job done right the first time. Our baseboards also had a lot of stain/polyurethane on them that I had to hand scrape off myself. The bathroom ended up re-flooding, and this time caused significantly more damage to the floors (we ended up replacing the entire downstairs). We started interviewing other flooring companies, and instantly everyone was pointing out how bad of a patch job Johnson Custom Floors did in the bedroom. They didn't putty over any of the nail holes, so you could see exactly where the patch was. All in all-- very, very sloppy work. They were one of the cheapest companies that I had come out, but at the end of the day, the job wasn't done right, and I had 0 confidence in them to fix their sloppy work and perform a much larger scale job.

Thank you Mike from Floor &Wall Design. Mike has done a lot of work for me. He is the only…read morecontractor I know that has an actual store location. He lets you bring home samples ( which is very helpful).Also he is frequently on the job site with his workers. "A"plus rating from me..base boards are on the way.

Walked into store and got price on wood flooring product. I then had the older couple running the…read morestore come out to verify measurements and to quote for install. That's when the price of the wood flooring started going up in price. I questioned the older man about the price, because the price quoted in the store was much lower than the invoice price he sent me. He then sent me another invoice with a lower price, but still not the price provided in the store, even when taxes are figured into the amount. Overall, I think they try to sell you based on where you live and if they think you can afford more, then they will stick it to you. They bid one room sized 14x17 for engineered wood for cost of wood and installation of over 4 grand, compared to two others that bid both around 2,200 and 2,400 in costs to install and materials. I would highly suggest you comparison shop when dealing with this business. From the old man, I heard you did not take into consideration sales tax and I also heard - prices are going up, especially shipping. I suggest you do the leg work and get several bids and just not do business with this group. Save yourself the time and money both.......

Do not use this company for your flooring needs. He installed LVP in our entire home without doing…read moreproper testing or following the manufacturers guidelines resulting in the flooring buckling and WOULD NOT stand behind his work or product. Have spend a year trying to get him to resolve issue with no resolution by him, we even hired flooring inspector with 71 photos of flooring buckling...We are out a lot of money and have entire house of flooring that will need to be redone! WE DO NOT RECOMMEND THIS BUSINESS!

I've always acted as my own general contractor…read more I'm a quality over quantity mynded & focused person observing the John Ruskin rule of "economics": It's unwise to pay too much, but it's worse to pay too little. When you pay too much, you lose a little money - that's all. When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do. The common law of business balance prohibits paying a little and getting a lot - it can't be done. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better. John Ruskin Home Castle Concepts offers choices from budget to quality & any "up-sells" is only professional "learned from hard experience" cautioning towards considering a longer lasting higher quality product with better life-time performance. I've HAPPILY contracted with HomeCastle Concepts for 2 complete Condo Remodels in the PrestonHollow area of Dallas. Mr. Kelly Not only assisted us with expert proposals but subsequently helped my daughter out as a referral. Being on the 2nd. floor we opted for a more substantial & expensive "Tempur-pedic" carpet pad Out of consideration for the downstairs neighbor (After years of living there she remarked that she never heard us walking around upstairs). On the second condo I went "budget" & opted for a single linoleum floor in the kitchen which I would no longer recommend to anyone going forward. Ceramic tile it or just leave the concrete Bare-naked & alone....Don't try to save money in the kitchen....A far busier room, as far as usage, than one would realize. They also graciously installed a hardwood floor in our dining room with some leftover wood-flooring that we had after we did the hallway ourselves. All-in-all??, If you bring yourself along with an educated perspective & don't try to low-buck or lowball your project? I think you'll be deeply rewarded and happy with the results that Home Castle Concepts brings. As far as the one star reviews?. Independent contractors secured by companies are not a reflection of that company but only of the independent contractors ability. Blame the right people, people. As for shower pans? Perhaps homeowner should act as their own green tag code-inspectors in the process & become educated as to the proper methods of installing shower pans & bathroom tile parameters. Starr tile on YouTube is a great place to start. https://www.youtube.com/user/StarrTile Homeowners have to act as general contractors simply put and take the responsibility necessary for oversight management & ultimate results.