Being first time homeowners, the list of expenses are never ending, and can be very overwhelming…read more Mark s. was absolutely wonderful to work with. Our first time purchasing a fridge, he made it so easy and we saved so much! Without a doubt, he's giving you the best deal out there. The customer service was excellent. The Jarrell Company truly have an appliance for any budget. When our new LG French door, stainless counter depth refrigerator arrived, the gentlemen were extremely nice. Not a single ding or scratch on it, and runs very quietly. So happy with our experience and will recommend to all friends and family. We will definitely be back.

From the owner: Our Grapevine showroom offers designer home appliances, from ovens to grills, plumbing, lighting,…read moreand decorative hardware. Whether you are a designer, builder or homeowner, we have everything you need to make your home both beautiful and functional. We also have a staff of experts here to assist you along the way!

They trick you into thinking they have great deals, but when you actually come to the store…read moresuddenly the product "isn't available" and they try to push the same item on you for the full price. This place is one of the biggest scams out there with some of the worst customer service imaginable. If you don't want to feel completely ripped off, do yourself a favor and stay far away from this place.

Very helpful sales associate... very knowledgeable, friendly (not overly so!) & nice! Lots of…read morechoices from very high dollar, unique features to very reasonable choices ....& some with very cool features as well!

A couple of months ago I purchased a guest bathroom vanity with all the matching fixtures. The…read moreservice was outstanding. Heading there again today and hopefully will find a sink that will work for our kitchen.

The showroom is beautiful, IF it is the latest style. If you want something new or different,…read morethere's no physical product to see. We waited for service, and the sales person was good (showing us only pictures on a computer). But once the sale was made, THEY WANY NOTHING TO DO WITH YOU! Waiting for delivery, no response, call and call, no response. Really? Returned some items not used...8 days later, no credit received. Go ANYWHERE ELSE!

Made a phone purchase today and our sales associate WILL was extremely helpful and knowledgeable…read more We needed a new washer/dryer and we were debating between Miele vs Asko. He took the time to educate me and explain pros/cons of both. Will was patient with my questions. Whole buying experience was awesome! We will defiantly be purchasing more in the future with Ed Kellum & Sons.

We had a wonderful experience with this group and highly recommend their services and well trained…read moreteams. Starpower was able to do all that we wanted and within a specific budget, with planning to seamlessly integrate future upgrades. We are building our long term home and make thoughtful careful selections that work well with our long term goals as well as interior. Highly recommend talking with Joe in luxury appliances, Jacob in home theater and Tony for home automation - separately and together they made the planning process easy, painless and simple to understand.

Got a killer deal on this refrigerator, delivery and customer service was absolutely on point…read more Wouldn't change a thing about my customer service experience! I will definitely be a return customer for my next appliance purchase.

if I could give ZERO STARS I would! NEVER BUY FROM HERE! we did get a good deal with buy a fridge,…read morewasher, and dryer. The issue we have is the washing machine broke within our warranty window. We took it back, they said it was cockroaches, and blamed us for it. We just bought a BRAND NEW build, so there was no way we were the cause. Its been over a year and we still have German Roaches, and now having to spend $600 for pest control to get rid of them.

Trent showed up on time, was personable and gave us a diagnosis on our Samsung refrigerator. That…read morewas pleasant and acceptable for a $75 fee. When they came time to actually remove the icemaker though there was no response. I made two calls to the office and was told they would get back with me. I never heard anything. I don't know what to make of this, but I'll have to start over again with somebody else. UPDATE, 5/20/26 I had used the Yelp ratings to bring out Elk (above) but they did not respond to 2 calls when I decided what I wanted done. So I called Kyle, who is a one-man show as Mensk Appliance Repair. Speaks good English, personable, showed up on time and had my simple removal of the icemaker done quickly. Of course I had paid for 2 service calls, but Kyle's total charge (Zelle) was $145 including the service call which I consider reasonable.) Just wish I hadn't had to pay the first service call to Elk.

Our dryer went out during the storm. We just recently had a pair. Guy came out on a Saturday. Got…read moreeverything up and running within 40 minutes. Great service would recommend.

I called Grapevine Appliance Repair to service an ice maker. The person who answered the phone was…read morenot overly helpful, but scheduled a technician for the coming Saturday before 10:00 am. When I explained I did not live at the location and asked for a more definitive time so I could be sure to be there, she told me between 8am and 9am. I was at the house by 7:30 am - no one showed up and the office didn't answer the phone. Thumbs down!!!!

This place does NOT seem to be a Grapevine business. Phone was answered generically. When pressed,…read morean address would not be given. Service person sent was from Total Appliance from Wylie, TX. My refrigerator was repaired within 30 minutes with an $11 part. My bill was $292.11. I was encouraged to write a personal check (threat of 'accidental' double charge if I used a credit card). I got a 5% discount for the check, but I had to make it out to the service man personally, not Total Appliance and NOT Grapevine Appliance Repair. Please refer to the Grapevine Chamber of Commerce list for REAL Grapevine business'.

I was in the building at one of the other businesses when I decided to take a stroll through…read moreStacy's Furniture and Design and see what they had. They are Ina two story building and most of the inventory is upstairs. The stairs leading up to the main door make for an impressive entrance when you enter the building, but many people will be glad to know that there is also an elevator. The showroom is impressive with a huge selection. I was mainly interested in couches, and there were more there than most furniture stores I have visited. I found a couple possibilities, but I have to come back with the "boss" before purchasing anything. I was very impressed that while this place is stocked up with Sale People and they all offered me assistance, they respected the fact I was there to just look and don't want someone walking around with me while I looked. Points to them for that!

We had been looking for a leather sofa for quite some time and we just could not find the right…read moreone. We looked all over. We finally went back to Stacy's and asked for our fav sales associate Deanie. She worked with us after we told her what we were looking for. We had to order it and we were kind of nervous about how it would look once we got it. We ordered it the first part of November. We didn't expect to get it before Christmas, but lo and behold, we got it before we left for the holidays. We are very happy with the sofa. Deanie was great. Another associate had tried to help us before, but didn't quite have the expertise that Deanie has. Thank you Deanie! We have bought several pieces of furniture from Stacy's & so far, no issues.