Being first time homeowners, the list of expenses are never ending, and can be very overwhelming…read more Mark s. was absolutely wonderful to work with. Our first time purchasing a fridge, he made it so easy and we saved so much! Without a doubt, he's giving you the best deal out there. The customer service was excellent. The Jarrell Company truly have an appliance for any budget. When our new LG French door, stainless counter depth refrigerator arrived, the gentlemen were extremely nice. Not a single ding or scratch on it, and runs very quietly. So happy with our experience and will recommend to all friends and family. We will definitely be back.

From the owner: Our Grapevine showroom offers designer home appliances, from ovens to grills, plumbing, lighting,…read moreand decorative hardware. Whether you are a designer, builder or homeowner, we have everything you need to make your home both beautiful and functional. We also have a staff of experts here to assist you along the way!

They trick you into thinking they have great deals, but when you actually come to the store…read moresuddenly the product "isn't available" and they try to push the same item on you for the full price. This place is one of the biggest scams out there with some of the worst customer service imaginable. If you don't want to feel completely ripped off, do yourself a favor and stay far away from this place.

Very helpful sales associate... very knowledgeable, friendly (not overly so!) & nice! Lots of…read morechoices from very high dollar, unique features to very reasonable choices ....& some with very cool features as well!

Walked in and said a kind & happy comment to the person greeting us. Woman ignored our greeting…read moreand asked how they could help us (maybe we should celebrate being asked how they could help, however, the rest of the experience showed that helping us was the least of their priorities.) We told her what we were looking for and she stayed sitting, pointing to multiple areas of the showroom, while basically telling us to look all over. We were interested in a jetted bathtub, which is technical enough that some personalized service would have gone a LONG way. As we walked by ourselves, we found at least two other items we would have bought (in addition to the $2.5K+ bathtub I was ready to purchase), had someone been with us to help credential features. We walked past two other employees and NO ONE offered to help us with anything. Walked out within less than 15 minutes when this place of business could have easily made at least a $5k sale, had someone just offered to help us.

Wow! I should have checked these reviews out before I purchased my ice makers. The service…read morecontinues to be lackluster, to say the least. I called my salesman, and wouldn't even return my call. The store selection is great. The people who work there are apathetic. This place needs an employee makeover. Geez. Elon, bring on the robots, fast! Make service great again!

Made a phone purchase today and our sales associate WILL was extremely helpful and knowledgeable…read more We needed a new washer/dryer and we were debating between Miele vs Asko. He took the time to educate me and explain pros/cons of both. Will was patient with my questions. Whole buying experience was awesome! We will defiantly be purchasing more in the future with Ed Kellum & Sons.

We had a wonderful experience with this group and highly recommend their services and well trained…read moreteams. Starpower was able to do all that we wanted and within a specific budget, with planning to seamlessly integrate future upgrades. We are building our long term home and make thoughtful careful selections that work well with our long term goals as well as interior. Highly recommend talking with Joe in luxury appliances, Jacob in home theater and Tony for home automation - separately and together they made the planning process easy, painless and simple to understand.

Got a killer deal on this refrigerator, delivery and customer service was absolutely on point…read more Wouldn't change a thing about my customer service experience! I will definitely be a return customer for my next appliance purchase.

if I could give ZERO STARS I would! NEVER BUY FROM HERE! we did get a good deal with buy a fridge,…read morewasher, and dryer. The issue we have is the washing machine broke within our warranty window. We took it back, they said it was cockroaches, and blamed us for it. We just bought a BRAND NEW build, so there was no way we were the cause. Its been over a year and we still have German Roaches, and now having to spend $600 for pest control to get rid of them.

Elk repaired my 15yr old (ish) LG front load washing machine. They answered the phone right away…read moreand were able to send a technician the following morning. The man called with a 20min heads up for his arrival time. He was punctual, respectful, and very informative. Cost was very reasonable. Overall: Reliable, friendly, and very professional. Very respectful of my time as a customer. I highly recommend Elk Appliance Repair to anyone needing this service!

Fair pricing for ice maker repair. Friendly service and easy to schedule. They took time to explain…read morethe repairs and parts.

I called Grapevine Appliance Repair to service an ice maker. The person who answered the phone was…read morenot overly helpful, but scheduled a technician for the coming Saturday before 10:00 am. When I explained I did not live at the location and asked for a more definitive time so I could be sure to be there, she told me between 8am and 9am. I was at the house by 7:30 am - no one showed up and the office didn't answer the phone. Thumbs down!!!!

This place does NOT seem to be a Grapevine business. Phone was answered generically. When pressed,…read morean address would not be given. Service person sent was from Total Appliance from Wylie, TX. My refrigerator was repaired within 30 minutes with an $11 part. My bill was $292.11. I was encouraged to write a personal check (threat of 'accidental' double charge if I used a credit card). I got a 5% discount for the check, but I had to make it out to the service man personally, not Total Appliance and NOT Grapevine Appliance Repair. Please refer to the Grapevine Chamber of Commerce list for REAL Grapevine business'.

We had been looking for a leather sofa for quite some time and we just could not find the right…read moreone. We looked all over. We finally went back to Stacy's and asked for our fav sales associate Deanie. She worked with us after we told her what we were looking for. We had to order it and we were kind of nervous about how it would look once we got it. We ordered it the first part of November. We didn't expect to get it before Christmas, but lo and behold, we got it before we left for the holidays. We are very happy with the sofa. Deanie was great. Another associate had tried to help us before, but didn't quite have the expertise that Deanie has. Thank you Deanie! We have bought several pieces of furniture from Stacy's & so far, no issues.

Furniture and customer service are 5 star!!! But this 1 star rating is for their EXCESSIVE delivery…read morefees. The more you buy, the more you pay for delivery. My delivery fee is over $1400 for 30 min up the road! This doesn't feel like shopping with family at all. They make so much money on my sale and then to make me pay the delivery driver instead of them is just wrong. I wonder how much of that $1450 the driver would even receive. Shame on you. You lost a good customer. Too bad I didn't know about your crazy delivery prices before I made my purchase. Free delivery at Weirs when sale is over $2k.