Service: In store was fine. and yes, selection is massive…read more Bought an oven on a sunday in May. Was told it would be delivered that thursday. Never got the phone call the night before to give us delivery window. Contacted sales person and was told 'you're scheduled for June 1st" (not asking if this date was ok. It wasn't. Then were given June 8th as delivery date. No phone call night before, no contact june 8th as of 1pm. At 2 pm, email stating delivery would be june 9. then told 10:30-1:30 window. morning of the 9th, time change. Oven finally did arrive, the gentlemen that delivered and installed were professional and friendly. Installation was done in about 15 minutes.

God help you if you need to use the customer service window…read more Wednesday after Memorial Day. 11 windows and when I showed up... 1 person helping people. There are now 5 people, but 3 of them are all one window. The customers aren't acting unreasonable. But if I have to hear about the broken sofa one more time. Just regretting this entire experience. It's a $34.99 clock that needs to be exchanged. 60 minutes driving here and back.... Now approaching 30 minutes and still in line.

Egor is the best! Absolutely would use them again. We needed to have our refrigerator, under…read morecounter ice maker and wine cooler serviced. Egor arrived on time and quickly diagnosed the problem with all 3 appliances. He gave us the options and have resolved the issues.

Another excellent experience with ED Service. We have a Viking built-in freezer that stopped…read morecooling, and they were able to come out quickly and diagnose the problem. Most impressive was what that rather than simply proceeding with a more expensive multi-part replacement, the technician did additional research, came back with a better solution, and was able to repair the existing board. That eliminated the need for one of the expensive replacement parts, got the freezer working in hours instead of days, and cut the repair cost. The freezer is now working exactly as it should. I feel like it is harder than ever to find service providers who are true professionals that would do right by the customer over taking an easy way to charge more. It takes much more effort (not to mention integrity) to keep working on the problem and find a less expensive solution for the customer. ED has been truly professional in this way multiple times now. We will absolutely use them again.

Excellent customer service. We purchased a refrigerator, washer and dryer. Delivered and all set up…read morewith all new hoses, there is an extra charge for delivery but well worth it to have it done right. Very knowledgeable and willing to work with you.

From the owner: We sell used appliances in excellent working condition, very clean and ready to use. All of them…read morewith free warranty included. Delivery service available.

Will the SM was absolutely accommodating for everything my company needed in a hurry to get our…read moremerchandise out of Painted Tree. I will always shop at his store

This was one of the most frustrating home improvement experiences I've ever had…read more The process started with a measuring technician who was rude, provided poor customer service, and had to return a second time because the initial measurement was not done correctly. That should have been a warning sign for what was to come. What is most unacceptable is that at no point during the sales, measurement, or scheduling process was I informed that floor-leveling issues could completely prevent the installation from moving forward. If this was a known requirement, it should have been discussed before installation day, not after I had already invested significant time and money into the project. When the installers arrived, they informed me they could not proceed because portions of the floor were not level enough to meet Home Depot's policies. The installers indicated the issue could likely be addressed with primer or leveling products, but Home Depot's policies prevented them from performing the necessary corrective work. Instead of providing a solution, the project was simply stopped. To make matters worse, after no flooring was installed and no project was completed, Home Depot still withheld a $100 fee from my refund. Charging a customer for a project that never happened is unacceptable. Home Depot wasted my time, failed to communicate critical installation requirements, and then charged me for the privilege of receiving no service. I expected far better from a company of this size and reputation.

Responsive, personable, and arrived on time. Did a great job and had all parts on hand which made…read moreit a quick repair. Fair price and I will definitely use them again.

I never thought that appliance repair would be so rewarding. But, with "planned obsolescence"…read moremaking newer appliances fail sooner and sooner throughout time, I wanted to give it a shot. I had TWO appliances go out - a non-smart, "old school", plain jane GE fridge, and a Whirlpool washing machine that we love. The fridge and freezer had suddenly stopped remaining cold enough for safe food storage. Serge had the fridge back up with a new defrost heater element module, and it has been going steady for weeks, now. I suspect we may get another 12 years out of this beast. Remarkably, the ice maker is also working like new, again. I guess when that element is going out, it affects much in the whole unit, with the way they circulate the air in these things. Serge explained this very well to me and I appreciate that transfer of knowledge more than anything else. The washer required a new control board and pump. This is in the garage, and Serge was able to determine that rats may have gotten in at some point, doing their chewing thang, and the wires shorted, blowing the pump, eventually blowing the controller. We have since been fostering some feral cats, and rats have been a rare sight, now. Happy to have it repaired. The entire time, I felt in-the-loop. Everything was explained in perfect detail for my level of understanding. Serge took time to hop on his phone and seek alternatives to offer me choices in paths to take. Honest communication at every step. Poor Vera. No one mentions Vera. VERA ROCKS! She was in a happy mood for every call. She took time to go between Serge and myself, if she was unsure about an answer. She never made anything up when she did not know the answer. I always felt in good hands dealing with Vera. Both of these people are good, honest, hard-working people and I hope you will consider Lucid Appliance Repair the next time you are faced with a failing "loved one", instead of buying deeper into the overly capitalist chain of breaking/buying/breaking/buying. Serge is the appliance doctor (and Vera the nurse) that you need.

Highly recommend. Call the replace the door on my microwave and instead he saved me money by…read morefiguring out how to fix the door. Was very personable and seemed customer service driven can highly recommend.

Big M's Appliance Repair is a reliable and reputable company. They have excellent response times…read moreand timely service appointments. We were thoroughly satisfied with the service provided and will be utilizing them again in the future.

I had a very good experience with this company. The owner answered the phone on Saturday and send…read morethe technician right away. Cost is reasonable. My fridge is in garage....very old....parts are discontinued. But Greg- technician- fixed the problem. For now. I appreciate the help. They are not magicians. They seem to try and do their best. Regardless how long my OLDIE will last , I will use this company again. I have good vibes about it.

These folks are great! I chose them because their ad said "family-owned" and the owner even…read moregraduated from a local high school. When I first called them, I had specific questions the lady could not answer, so she had the owner call me back. Wow! How nice! Deimy was so nice, knowledgeable and helpful. He answered my questions, and I booked an appointment. The technician, Jimmy, arrived right on time the very next day, having called on his way. I was very pleased with the work he did. Definitely Highly Recommend this company!

Great service, repaired our grandfather clock after it had some damage from moving itread more

Total let down!! My appointment was scheduled for Jan 10th then with no notice went to Feb 12 1pm…read more No show I called the own said that date was to get on the schedule.. I'm setting at home waiting for them.. the owner gave me a totally lame set of excuses. Good luck to anyone who uses these people.

BEST EXPERIENCE!! We have had previous issues with our appliances and other technicians here in the…read morepast but I guarantee we will be calling y'all again over any one else! The manager is Mondaa. She got us on the schedule within hours of our AHS claim, was responsive, professional, courteous and flexible! Then our technician Mike called before coming, was on time, was professional, kind, very knowledgeable... It took about 1 second for him to fix our dishwasher (it was a latch- how embarrassing) Anyway he offered to and then checked both ovens and the stove to make sure there wasn't something else he could fix. I mean- who does that? He didn't have to do that but he did. In a world gone mad- it's refreshing to work w such a great company. Thank you again!

This company Dill Appliance referred through American Home Shield Company is lies and everything on…read moretheir website is lies.. They do not have such emergency services or work capabilities.. They came out to my house to fix my dryer, claimed that it was fixable, stated 3 parts was needed and he advised me that I needed get my dryer ducts cleaned before he would ever come back to I stall any new parts, so the next day I had "Climate Control Company" come out to complete the work afterwards I called Dill Appliance to come back out as promised, I was scheduled between 12pm - 3pm on a Friday and on this day I washed all of family clothing spring cleaned and washed all my home bedding, curtains and even rugs.. Awaiting because I just knew my Samsung dryer was going to be properly fixed and I could spend all night drying all of my items that I had washed.... Long behold, Dill Appliance showed up at my house after 7pm with no courtesy warning, when they got here they disassembled my entire dryer, on the surface appearing to know what they were doing taking them several more hours and when they were done they failed to test their work, nor did they show it to be working however very oddly stated that all of the parts have warranty and if we have any more problems to call even after hours and that they would be here to make sure it be fixed... Well it was ALL LIES... No one answered any of my calls and no one returned any of my messages over the entire weekend including the next business day in which would have been today Monday June 25th.. I had to call and call and call and text them... My blood is absolutely boiling at this point - The owner "Calvin" is dry, rude, unfriendly, unaprocable, unprofessional, non-engaging and appears to be NOT interested. - Their never on time (no courtesy call or warning when late) -Their company has no checks and balances in place as it refers to their so called technicians and service calls - They have no quality assurance or quality control in place - And there sure in hell is no emergency or weekend service and dependability from this company!! Just Lies...