This place has awesome customer service and we ended up buying a Sebo vacuum cleaner from them at a good price. They were knowledgeable and didn't use any high-pressure sales tactics at all. I would highly recommend this place to anyone for either vacuum repair or if you are looking to buy a new vacuum. read more

This is one of those places where you never knew they've been around for a while but you're glad they have been. Busted a small screw on our Tineco that they were nice enough to fix & pop back into place free of charge. Jay was very knowledgeable, even guiding us on which colors as we nerded out over the different vacuum types. Finally decided on the Sebo. Store traffic was quite steady for a rainy day weekend & we were glad to be a part of that to support a long standing local business. read more

If you have a vacuum that needs serviced you can't do better than Lone Star Vacuum!! I was having new carpet installed and my Kirby smelled terrible. I took it to Jay and a day later it was ready and was as clean as brand new. Jay has been working on Kirbys for 40 years and really knows his stuff! He hand washed the outer cloth bag. Installed a new belt and cleaned other parts. The price was extremely reasonable and I couldn't be happier! Really nice shop. I would recommend them to anyone that needs a vacuum serviced or repaired. They'll have my business for life! read more

Good experience. I had to wait a few weeks for the part but that's because I have an older Electrolux vacuum cleaner that I refuse to give up! It's working great! They have everything you need for your vacuum cleaners and they also sell vacuum cleaners - used and new.? read more

Have gone to this location several times for incidentals which I later found I can get the exact same off Amazon. I have a Simplicity, which I ABSOLUTELY LOVE, but was told here they were "going out of business." Believed it and well OVER PAID for a Riccar vacuum - $725+. Have NEVER spent that much and WON'T EVER AGAIN! Not worth the money; REALLY HEAVY vacuum; HORRIBLE, can't do stairs. The so-called brush attachment is about as useless as it gets - doesn't do ANYTHING but suck! Last time I made a visit to the store, a NEW MODEL Simplicity vacuum was on the floor! But hey, they are still going out of business - YEAH RIGHT! They have expanded their line and can be found on Amazon for almost $400 LESS than a Riccar. Simplicity IS a much better vacuum! Really lightweight; multiple attachments and the best suction of the many vacuums I have had to include and above the $700 Riccar! Some think Simplicity is not made well because it is so lightweight. That is one of the BEST benefits of all. Take it from a vacuum-aholic. Will shop Amazon for what I need going forward. read more

Can't complain. Dude knows a lot about vaccums and is definitely without a doubt an expert of the area. Told me an item was on back order and it would take a few weeks to fix. Had it back to me in less than a week. Maybe I got lucky but dude is a great guy and runs a great business. Cudos to lone star vacuum. read more

Owner misquoted me for a new vacuum on phone. We went to purchase couple days later. Another gentleman told me price is $299 not $199 so he called owner and he honored the price. Said it was a mistake but still honored the price. It is hard to find businesses like this. Thank you Lone Star!! By the way. The Titan vacuum we purchased is was better than our Dyson we brought in for repair. read more

The very high ratings of this shop are well deserved, based on my experience. It is difficult to find a store that specializes in vacuum cleaners and repairs these days. Most repairmen repair all appliances, which doesn't guarantee that they are as well equipped to deal with vacuum repairs. Lone Star fixed my vacuum while I waited, the price was very reasonable and the man who did it was very nice and friendly. Five star for sure! read more

Purchased a couple of Miele vacuums (one canister and one stick). Jay was a huge help in my selection. Really appreciate that he took the time to understand which Miele canister vacuums would be best for my home and that he did not try to upsell me. Great experience! read more

This is the second vacuum we purchased from this place. The first one is going strong after 5 years and this second one is purchased for a second home. The service here is fantastic. Very knowledgeable, answered all our questions, and clear we can get help any time we need it. Would highly recommend this place! Stop buying vacuum cleaners from discount and big box stores. Buy something that lasts with service that backs it up. read more

Was having an issue with my Dyson vacuum & stopped in Lone Star Vacuum. Outstanding customer service and my vacuum was corrected very quickly. Couldn't help but notice they also sell new/reconditioned vacuums/floor cleaners and solvents. Give them a try. I know you will be happy with them. Marge read more

UPDATE Nov 2020 Return visit to put power head back together. I had gotten nylon sewing thread wrapped around beater roller (don't ask). I got it removed after much disassembly of power head (don't try it at home lesson learned) but couldn't get it back together. So I returned to store for their help. While there I checked with sales staff on vacuum settings, change of filters etc to best use of equipment. Most helpful. OooRah! Got a great deal last year (2019) on new vacuum. My old brand had gone out of business and repair/replacement parts just not available. Sales staff was very informed about pro/con of which type best for met. read more

Great service! I brought my older Miele in for a repair and it came back working good as new!

Thank you for fixing my better vacuum! I have 3 and this was the only one that really worked well. I was so upset when it died. Lone Star called me with the estimated cost before fixing. They did an quick, excellent job and the price was perfect. I highly recommend this vacuum repair shop. read more

Owner helped me choose a new vacuum. Just used it today. Wonderful. Got a German Miele. Love it and the service and information he provided. I have used the company to fix my old vacuum several times. Always good information and friendly service. Would highly recommend to anybody trying to get vacuum fixed or if you are loo king for 5new one. read more

Jay is great, he took the time to explain the nuances of the different vaccum's when I was searching for a new one. I settled on a Miele and was extremely satisfied with my purchase. My carpet looks brand new, I never knew what I was missing using a cheaper vacuum. I will be recommending Lone Star to all my friends. read more

Excellent service! My wife & I walked into Lone Star Vacuum not knowing exactly what type of vacuum we needed. Jay took the time to explain and demonstrate each vacuum to determine which one would work for our needs. Jay was not pushy and was considerate of our price point. I appreciate the time Jay took with us as we were hesitant of spending a lot of money on a vacuum. Boy am I glad we did though, as our vacuum exceeds our expectations! You will not be disappointed buying from Lone Star Vacuum. Thank you Jay! read more

I bought a Royal Vacuum from them and the Vaccuum rocks!! I am very impressed with it. I even accidently sucked up a sock or something and it sounded funny when I turned it on. I brought it back to Lone Star, they fixed it no problem and no charge. I will buy another one soon. Very nice and honest business! read more

We visited Lone Star multiple times and Jay was very knowledgeable. He offered a fair trade for our older vacuum for a new Miele which we love. read more

Lone Star Vacuum - Appliances Near Me - Plano, Texas

I needed service for my robot vacuum and was turned away at two other vacuum shops because they didn't repair my well known brand. So, I took it to Jay at Lone Star. He went out of his way to help resolve an extended warranty issue on the unit. That's what GREAT CUSTOMER SERVICE is about! read more

GREAT CUSTOMER EXPERIENCE!!!! Jay fixed my 20+ years Rainbow vacuums (minimal charge) and took the time to share some maintenance tips, which I never know about. He and his team were very knowledgeable about the products. I will definitely come back for additional service and when it is time to replace, this store will be a place to visit first. read more

Excellent service! Repaired my 30-year-old vacuum and returned it in better shape than I left it. Highly recommend.

Great work on our Dyson animal vacuum. Much appreciated!!! I did some research on the fix and found the experts were the solution for our needs!! read more

Very professional fast friendly service. Spacious store with many brands to choose from and try in store. Prices are very good compared to even Internet , ask for Jay he is the manager. read more