John was great and very professional. He fixed the refrigerator in a timely manner, and the cost was very reasonable. I would recommend them 10 out of 10 times. read more

Response time was quick, they were confident in their skills in repair, professional and personable. They communicated well throughout the process. Would definitely recommend! read more

I reached out on a Sunday and got an immediate response they could come out Monday 9-11am for a broken dishwasher. I had very quick service and they fixed the problem in 10 minutes or less. They were very professional, friendly and knowledgeable. I will definitely use Snap appliance repair again. read more

Called Snap for the first time to fix my washing machine and the service was great! John was friendly and knowledgeable. The price was very reasonable! I will definitely use them again. read more

Excellent service from Snap! John was our dishwasher repairman and diagnosed our problem and came back the next day and repaired it quickly! He was super professional and skilled. read more

I am so grateful and happy that John was able to fix our dishwasher and washer in one visit. He was quick and thorough in finding the appliance's problems. He ordered the parts on same day of evaluation. Two days later he was back to install the parts with no delays. Great job John!! read more

Refrigerator was freezing my groceries. It needed a new temperate sensor. Snap got the job done quickly at a reasonable price.

John was able to quickly get out to our house, take apart our dryer and diagnose the problem with the smell and drying problems. Got everything handled quickly and professionally, and was in and out in a half hour. Great value for the service call and totally worth it! Would recommend! read more

Prompt response, analysis, and repair. Everything completed in less than 48 hours, coming at almost 9pm to make sure it's done within my availability. Even put my microwave back together (that I took apart...because I think I can figure out anything) and reinstalled it while running diagnostics on my dishwasher...without charging me and still giving me advice on the issue I had with the microwave. Fair pricing for parts and repair. While I hope to not call them again, 10/10 will be my go-to for future appliance issues. read more

Had an unknown noise problem with our refrigerator. Was able to set up an appointment very easily. On the day of the appointment, John kept in communication with us and arrived within a reasonable time of his scheduled appointment. Once here, it took him almost no time to diagnose the problem and then proceeded to resolve it. What I thought might have been a compressor, ended being a frozen fan and condenser that he was able to chip the ice away and melt the remaining with the need of having to replace any parts. He was great to work with, resolved the issue in a very satisfactory amount of time and his fee was more than reasonable. We are glad that we have found them, and plan on using them for any future appliance problems. Thank you for doing such a great job! read more

I had a dishwasher and a refrigerator ice maker breakdown at the same time. The Snap technician diagnosed both provided a quote and ordered parts while he was here. He returned when he said and everything was running in short order. Cost was reasonable. A good experience overall. read more

The next day after my request they came by and fixed the item I replaced. Very friendly, punctual, and excellent communication. Thank you for fixing my mistake! read more

These guys are beyond reputable! Honesty IS their policy. I've used them when I lived in Dallas and was pleased. So when I moved to Melissa because the water lo longer worked on my fridge I contacted ZOOM Appliance Repair (knowing I was no longer in their coverage area). The ZOOM technician told me I needed a to replace the inlet valve tank assembly ($287.11) plus the service fee ($89.95) tax = $297. That seemed high so I called John at SNAP APPLIANCES for advice and sure enough John agreed to come to Melissa on Saturday anyway. He did and immediately removed the water filter which was apparently clogged and wow the water worked perfectly again and he was my hero AGAIN! read more

Okay, at first I was a bit upset since they were well outside their appointment window. But it turns out the call before me was a Sub Zero and if you know anything about appliances you know those things are basically commercial units, but sold to homeowners. Those are difficult units. When the tech arrived and was professional and polite, and it turns out he remembered fixing our dishwasher three years ago. I didn't even remember it being broken and it has obviously lasted three years from then so he knows how to fix things properly. They came for the kitchen refrigerator, but checked everything and it was still running like it was supposed to. So while he was here I asked him to check the garage fridge which I had another company check back in June and was about to replace. I had someone check it in June, and even had that company come back out and it still was acting up. At this time it is getting past 6pm, but he still checked it for me and gave me some advice on how to correct the issue. All of this he did and it was still less than the previous company that I only had check the garage fridge. Definitely a good value for me. I heartily recommend them. read more

This is an update from a prior review. I must give SNAP Appliance a 5 star and A+ rating. Previous review was due primarily to response time. But service is excellent. John was baffled because he was fixing another company's work. It turns out that he replaced a sensor board that was original. previous service company said they replaced the board, charged for it, and was never replaced. Previous company will not return calls. I recommend going to SNAP for all appliance repairs. read more

Storm knocked out our power overnight and tripped half of our switches in our breaker box. We got everything turned back on, but our washer refused to turn on, so I requested a quote from Snap since they'd been out to our house before to help fix a broken dishwasher and a broken microwave before. Our technician John, the same one who'd helped us before with our microwave and dishwasher, was able to come the same day and identified the issue in less than 5 minutes lol. Turns out, our breaker switch hadn't been fully turned back on, and he didn't charge us for anything except for the assessment fee, which was really nice of him considering it was basically our own fault. Great guy, super efficient, even remembered coming out to our house before and every detail of what he'd fixed the last time he came despite it being like almost a year ago. Great service, will definitely ask them to come out again if anything breaks again in the future! read more

If I could give more than 5 stars I would. Snap came out to fix my microwave and while there I asked them to take a look at my refrigerator that kept leaking that another repair company that was supposedly certified in GE applicances (which is what the refrigerator was) kept telling me there was nothing wrong with. Within 5 minutes Snap diagnosed the issue (there was a part completely missing) , ordered the part and returned once part was received to fix it and I have not had any leaks since. I would not trust any other company with my appliance repairs from now on. read more

Really really enjoyed working with Jonathan. He was reliable, communicative and ultimately did a tremendous job in repairing my Samsung oven. I previously had another repair company come out a few months ago, but continued to have different issues. What I learned is that the previous repair company actually misdiagnosed the problem and Jonathan diagnostic correctly. I wish I would've called him originally and I would've saved time and money. His prices were very reasonable as well. read more

John helped me with repairs to our oven at our house and he could not have been more professional or helpful. It was somewhat complicated on what was happening but he helped diagnose the issue and then assisted with ordering parts and getting everything installed. He was very flexible with his scheduling and communication and made things work seamlessly with my schedule. Highly recommend them for any appliance repair needs. read more

I've had such a run around with this company! I had to beg for them to come out and then they kept putting me off. Then, we they came out, they dented my wall when taking the dryer off of the washer and still haven't fixed it yet. Even though they said they would. This repair was done back in July 2024 and we are now in February of 2025. I have been very patient and understanding but I'm over it. Waiting 7 months for a repair that you caused is ridiculous. Do your research and find a more reliable company. read more

I've used Snap Appliance before. When my microwave broke, I waited to have Snap Appliance repair it because they are that good!! They fixed it, along with my freezer door handle and my wine fridge. They are courteous and polite, fix the appliance properly the first time, clean, and reasonably-priced. What more can you ask for? I will definitely use them again and recommend them to friends and neighbors. read more

The guy made a mistake with the needed part, which caused the repair to take over a week instead of a couple of days. He also never showed up on time and was very incommunicative. read more

My Dryer went out when we had power surges. I read rave reviews about this company here on Yelp and was not disappointed! I did read up on what the issue could be - the blower motor and/or wheel. I am not a trusting person when it comes to repairs being done. The repairman got here on time and within 30 minutes was done. He explained things to me. He did say "uh-oh" when he took the back off the dryer and said the blower wheel was slightly off the base. He fixed it and done! He didn't try to sell me anything or say the motor was bad. He was sot on and honest! The cost was very minimal. I will call on them again for any repairs! I highly recommend them! read more

Don't waste your time. I specifically hunted down this company based on their Yelp reviews, but it just goes to show that even that isn't a sure bet. I made an appointment with them thru Yelp for appliance repair (washer and dryer) for a Saturday morning between 10-11. By noon, I had to call them. I was called back from a guy telling me "he was running behind and could be there later on today." I told him to forget it as he couldn't even be bothered to let me know they were running late. No priority on me as a customer or my business. FIND SOMEONE ELSE and keep scrolling. read more

John did another incredible job for me! This time I needed repairs to both my washer and dryer and he was fast, affordable & professional - he will take care of you!!! read more

I contacted them via Yelp on a prayer they could repair my older double unit (oven/broiler) that I previously had no luck with another company. Upon arrival, he diagnosed the issues in under 10 minutes, ordered the part and came back on a Saturday to complete the repair. So very thankful for his knowledge and speed of service!! read more

I would like to give 5 stars but can't because the company did not have access to the part to fix my old dryer. I don't blame them for this, but unfortunately the dryer was not fixed when they were done. With that said tech seemed very competent, professional and quite polite. I will likely use them in the future. read more

Easy to book an appointment, great service and fair price .... Highly recommended .... John was responsive and professional... got the washer fixed when others couldn't read more

Fast response and the technician knew exactly what was wrong, ordered the part and we are good as new. Great, friendly service. I was very pleased. read more

I put in a request for dishwasher repair Sunday afternoon and had an immediate response and the repairman on Monday. He was extremely helpful and knowledgeable. I highly recommend Snap Appliance. read more

Did a great job fixing a blown out fan in our over the range hood. Speedy, good communicators, courteous. Great value - highly recommend!

Great job! Very responsive, helpful, timely and cost effective. I would strongly recommend Snap for any appliance repair needs.

Fast responses, and timely service, and very good pricing. Overall, I've used them twice and both times very good experience.

I had a problem with my Bosch dishwasher not draining. John cleaned out the drain line, removed, examined and cleaned the pump but was not positive that he had fixed the problem. He had the knowledge to know how to run a "short cycle" and noticed that the previous error was not displayed. He told me to run the dishwasher for a full cycle and text him the result and he would return if the same error occurred. Despite the fact that he spent an hour working the problem he only charged me for a service call -- so I gave him a tip and thanked him for his service. I would highly recommend Snap Appliance. read more

Our wine cooler decided to stop working, It's an discontinued model and we called the manufacturer to get replacement parts but they were backorder for 6 months, I contact several companies and no one was able to get the parts, Snap repair were able to get the parts in few days and was able to repair our cooler in a matter of few days, exceptional service! read more

Our build in refrigerator was not cooling well. John responded quickly to my yelp inquiry and was able to come to diagnose the problem the next day. The failing compressor was replaced during the weekend. We got our refrigerator back thanks to John! read more

Dishwasher went out and Snap gave a very quick response on Yelp and a low price for diagnostic. He quoted a replacement motor and installed/tested it. Took care to do a good job and was very responsive/friendly. Was a great experience and would highly recommend. Will definitely hire again! read more

I actually priced 3 other places and this was not the cheapest. When I called them I was actually waiting to hear back from another location, but when I saw the urgent manner they were willing to help me and schedule someone to come out I figured I'd give them a try. Bebo, the service specialist came promptly, was knowledgeable and polite - ended up fixing the issue I had with the dishwasher latch not locking, plus gave me a tutorial on the very confusing Frigidaire starting load instructions, not to mention even taking care of a sink problem that wasn't even part of the job. More value added than what they actually charged me! If you use another company for this type of work you're overpaying. I'm a Snap customer from here on out! read more

Snap Appliance Repair - Kitchen - Appliances & Repair Near Me - Plano, Texas

Great service and a fair price. John repaired our 48" Kitchenaid refrigerator that wasn't cooling well. He also replaced our ice-maker. Quick response and prompt appointments. Highly recommend. Thanks John! read more

Had a leak in my washing machine, they came out next day, quickly diagnosed the problem and had me back working again immediately. Will definitely call them again for my future appliance needs. read more