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    The Home Depot

    2.6 (59 reviews)
    Open 6:00 am - 10:00 pm
    Updated 1 month ago

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    Lots of pansies
    Brett J.

    The garden shop was buzzing with individuals and families looking for their LIVE christmas tree. There were still a lot of trees here. The available love plants for the garden were sparse and limited. The poinsettias were all inside as they should be however they could have used a bit more care. The plants were looking leaves and looking a bit haggard. There were quite a few though and some of them were still in good shape. There was plenty of help both inside and out.

    Jacquelyn J.

    Honestly.. upset. Went to get pots that I literally dug for through other pots for because they were in a mess. Asked someone to help me find cactus soil .. didn't know where it was.. asked about about tropical.. didn't know where that was... checked out $261. Had to go inside to pay, then have to go back across the parking lot , to get to my car by the garden center because the gates closed 10 mins before 8. Only for the 2 large pots of $104 to fall and break in the parking lot... went back inside to see if anything could be done. They said no.

    Appliances isle

    We needed a new dishwasher and we decided to go to Home Depot because we had always gone there to buy our home needs. We immediately need a dishwasher and when we get there nobody is working in appliances, we ask workers near by if they are in appliances and they all say no and that they can call for someone,every time we ask we hear them calling for assistance in appliances over the PA and no one shows up to help us even after THREE callings over the PA.after almost 15 minutes of waiting someone shows up.in the end a waste of time and overall bad service.

    Tool box I was expected to lift into my truck with one other person
    Jacob V.

    If you like great one star reviews, grab your popcorn because this is gonna be a long one. Now I'm gonna say I am that guy that "doesn't usually write reviews" because I don't. I have a job as well and I understand when employees are having a bad day or tired from a long shift. Either way I understand how it is to be on the other end of a customer asking for a lot of help. So let's get started... I've been looking for a certain Milwaukee tool box for about a month now. Today after work I called my "home" Home Depot that is located off Hebron and was told that there was none there but the Colony location had some. The Colony location happened be on my way home from work and to my surprise there they had one out on display that I was interested In. I tried grabbing two employees from paint to help me and I was told to go to " hardware" for help. Now I'm not new to Home Depot and I've never heard of a Hardware department. I figured I was just dumb and decided to find it. After a minute of looking I asked a cashier where Hardware was and I was told that Hardware was aisle 12-14, and that someone in there was gonna help me. After looking in hardware I couldn't find anyone I decided to just grab the toolbox myself. When I went to grab the toolbox there happened to be a employee named Joseph there and I asked for him to help move some two Husky toolboxes out of the way so I can get the one I had through. He seemed annoyed helping and just told me to roll it to the Self Checkout. There I was helped by a shorter female where I asked for help to move the 56" Toolbox into my lifted truck. I had told her jokingly " y'all might need a forklift because this is heavy" and she told me to back my truck up in the front and someone would help me there. When I pulled up she rolled out the toolbox to the front and pointed to a gentleman across the lot and said " he will help you out ". Now ,Thomas the employee she was pointing at seemed bigger 50 yards away but when he got closer he was no bigger than myself. I am 5'10" , 160lbs and I knew there was no way we would get this toolbox in the bed of my truck. But Thomas was optimistic and we gave it a shot and failed to move the toolbox one inch off the ground. Thomas took me inside where he called for help over their PA system , asking for two people to help out in the front lot. After his announcement I watched the short female cashier not move a muscle and watched the previous employee Joseph look me straight in the eyes, looked at the toolbox that was next to my truck, then walk past it as Thomas tried to get his attention. Thomas and I were about 20 feet from Joseph and he continued to walk away. After another 10 minutes of waiting I had asked Thomas once more to ask for help and he went inside and grabbed the shorter cashier and Joseph to help me out. Once we had three Home Depot employees, including myself and my friend, we were able to lift the toolbox over our shoulders into the truck. Now I would like to mention that "Joseph" had Assistant Manager on his apron and Thomas was Mentally Disabled ( Thomas was not a problem at all) . Thomas was helpful and understanding ,however my big problem here is that a Assistant managed saw me grab this huge toolbox and thought that Thomas and I were more than capable to lift the toolbox into my truck. The fact I had to talk to five different people and no one understood when I told them this toolbox is heavy and there is no way I can do it myself. All employees today expect for Thomas seemed to careless about their jobs and care more for the paint drying on the wall. I get it was 5:00pm on a Thursday afternoon, I myself just got off work but all I was asking for was at most 1 minute of help. I didn't think that was a lot coming from employees of an Hardware store but I digress. The Hebron location was far better help in the past even when I bought close to $800 of wood from them someone from the lot came out to my truck without me asking to help me out. It shows today that it's not the job but the employees that ultimately made this trip hard. Excited about the toolbox, not so excited taking it out my bed but that's my job to do. To whoever is reading this, please don't see this as me crying.. more as a warning that if you want to buy a toolbox, make sure to bring 4 friends with you.

    I should've learned my lesson after my post with their terrible customer service. I ordered our fridge on May 6th. Delivery was scheduled to arrive on June 2nd. Because I did not hear anything on delivery day I had to call to ask what time it was expected to arrive. Apparently the delivery crew had no idea about our fridge and rescheduled for today, June 7th. Meanwhile, the fridge we had broke a week prior so now we have gone 2 weeks without a fridge because of their mistake. They got here at 7:30 this morning. I understand the new fridge was big but they completely tore up our walls, scratched the fridge, and tried to pretend like it wasn't there. I have already called and made a claim. Just could not believe the amount of damage it took just to install a fridge

    Jasmine in bloom.
    Sammi B.

    This Home Depot location has THE BEST garden center in the area. I took a moment to socially distance today amongst the intoxicating fragrance of the jasmine in bloom. Keep up the good work!

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    5 years ago

    The customer service dept and the process to get waited on desperately need help! Now 20 mins in line to ask a question...

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    9 years ago

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    6 years ago

    This place sucks. Standing in pro. Line for 30min. No help. Everyone walking around like they don't have a job to do

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    Page 1 of 2

    Ask the Community - The Home Depot

    Review Highlights - The Home Depot

    14 years later I applied for a position at The Colony Home Depot.

    Mentioned in 2 reviews

    Read more highlights

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    Fannin Tree Farm - Our Tree in 2024. Struggled to bloom and it is missing so many leaves.

    Fannin Tree Farm

    3.7(74 reviews)
    8.5 mi
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    I purchased a Shumar Oak and Barbara was our sales person. I couldn't be happier with my tree. Her…read moreinstructions for taking care of it after planting was clear and precise. The guys who came and planted it were professional and caring.

    We purchased 13 Eagleston Hollies from Fannin Tree Farm and chose to pay a significantly higher…read moreprice than other suppliers specifically because of the warranty that was presented to us at the time of purchase. We felt confident investing more upfront because we were assured the trees would be covered. Unfortunately, one of the trees dried out and snapped within just a couple of months. I reached out multiple times regarding the warranty, but instead of honoring it, I was offered 50% off a replacement. Even when I attempted to move forward with that option (despite believing it should have been covered under warranty), follow-up was difficult and communication was lacking. We were disappointed with the overall customer service experience, especially considering the investment we made. As it stands, we cannot recommend purchasing based on a warranty that is not honored. If management would be willing to reach out and stand behind the warranty by replacing the failed tree, we would gladly update this review to reflect a resolved situation.

    Photos
    Fannin Tree Farm - The tree at Fannins nursery back in 2021. It was being harvested for us.

    The tree at Fannins nursery back in 2021. It was being harvested for us.

    Fannin Tree Farm - Day of planting

    Day of planting

    Fannin Tree Farm - Today's tree after a couple of months.

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    Today's tree after a couple of months.

    The Home Depot - gardening - Updated May 2026

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