Truly have been appreciative of our experience at Crate & Barrel. We recently purchased a beautiful…read moredining set and had the pleasure of working with Nora throughout the process. She was incredibly helpful and communicative. She made everything feel smooth and stress-free, and her customer service truly stood out. Highly recommend asking for Nora if you visit!

Wonderful experience at this Crate & Barrel. After our very recent move from California, we needed…read morea dining room table, stat. We chose a floor model (thanks for your help, Julia), and understood that we'd arrange our own pickup from the showroom. My son and I arrived the next day without prior heads-up to the store, only to discover...Wow! The table weighs a ton! Well there's no way we could have managed the lifting and transferring on our own, and it was not a day when a regular loading crew was present; however, Shannon, Dani and Eric patiently and pleasantly provided troubleshooting and muscle until the task was completed. Quite a day's work! Thanks so much.

Great people at this location. Ashley is my go to rep she has helped me with many projects and…read moremakes designing a breeze

Great selections staff were very helpful and came up with great ideas. A little pricey.read more

Would like to say what a wonderful,experience shopping at Ethan Allen Frisco has been. We were…read moregreeted immediately upon entering the store by Kayla. Kayla came to our home and after seeing our master bedroom she presented a gorgeous master bedroom design plan. Kayla was patient and caring and made our whole experience enjoyable and relaxing. Thank you, Kayla.

Having purchased Ethan Allen (EA) furniture previously, we decided to buy a media center. Our…read moredesign/sales associate located a stain color sample that matched our current pieces. By phone we ordered and provided our credit card number. In a few months we received it and immediately saw the stain color was not the stain we chose. Vicki, the store manager, dismissed our concern and said that it "BLENDED" with our other furniture. On the fourth call it was stated that EA does not match finishes. I agreed - it doesn't match the stain color sample they provided and we selected. This was after we emailed pictures of our chosen stain color sample on top of an existing piece and the existing piece next to the new darkly stained piece. She then stated it was a custom order and EA does not accept returns on custom orders. They hide behind the custom order policy and the customer has to pay for their mistake. Once they have your credit card info, if the finished product is not right, you are on your own. EA apparently TODAY does not understand nor provide customer service.

I visited this store to see the selections and they have quite a few that are different from other…read moretile stores. Although I did not buy any yet, I plan to go back as Kim was very helpful and knowledgeable.

I bought tile for a bathroom remodel. It was backordered without informing me. When I followed…read moreup, it was reordered twice. It took 4 weeks and dozens of calls to finally get the tile. Their customer service is the worst I have ever encountered. It seems they do not care about their customers at all. I wish I had looked at their BBB status before I bought from them: grade F !!! I agree with this score. I will never buy from them again.

Originally written on Google 9/16/20:…read more I ordered furniture from them because I had heard they were quick to get the furniture delivered. I ordered on 8/23 and didn't hear from them until 9/2 that it would take 4-6 weeks to have my furniture delivered. I just moved to Plano and had no furniture. I asked them if there was anything they could do to expedite (including if I could pay extra for shipping). They said they would see what was available to ship ASAP. I never heard back from them again. I sent an email every 2 days, and also called stores (no one ever answered, and used their chat app online. I finally got so frustrated that I drove to their store yesterday. The store was closed with a BANKRUPTCY notice on the window. I paid for the furniture over a month ago, so now to see if I will get my money back, and now I have to find new furniture from a place that will have stuff in stock to ship immediately.

IN BANKRUPTCY:( My daughter purchased a queen bedroom SET…read morefrom the Owens website in June 2020. I feel horrible for recommending them since they were advertised by Kelli Raspberry on the Kidd Kradick show. They have no call/no showed her delivery TWICE. They have filed for bankruptcy. Do not buy anything from this store!

10/10 Very happy with entire process from in-store details, delivery, and setup. Will buy againread more

Trash company with trash customer service. We've spent 5k on a mattress and there were no issues…read more My mother ordered a second mattress of lesser value and it didn't work out. We've tried to return it but have had so many issues. After wait for an hour on the phone, I talked to customer service and they created a case number. A district manager was supposed to call me within 24 hours and never did. Called again and was told same thing, but the district manager never called. Essentially, this company creates a million hurdles if you try to return a mattress. When you spend a lot, they're great. Never purchasing from them again. There are competitors with way better service.

My wife and I loved working with these girls. We bought a home twice the size of our former home…read more We had to furnish a living room, family room and dining room. Plus modernize all the outdated colors, fixtures, wall shelves, fireplace stone etc. Huge project. They worked within our budget and in the end saved us a ton of money on contract work and furniture. While working with Lori and Kelli you will want to be their friends. They are fun and kind. As we got to know them they are genuine and trustworthy. Any problem we've had with the furniture they have remedied. We plan to do more projects with them in the future. In fact we are eager to work with them again!

Belle Haven Interiors transformed our home into an inspiring and welcoming space for our young…read morefamily. They solved problem areas and identified small updates that quickly refreshed our traditional home. The furniture they selected is beautiful and the quality surpasses others we've owned. They are the best team to work with and I can't wait to work with them again!

Very good customer service. The employees are helpful and don't have attitude Les like the home…read moregoods in frisco

I hate to have to post to review, but I've left no choice. I met with Shane, the owner, at his…read morestorage facility in Aubrey where he keeps his inventory and sells from. I was purchasing 3 ceiling fans, all in boxes that he said he had gone through each one to make sure everything is good and complete before selling ( otherwise he uses as parts). He assured me via direct message on Facebook Marketplace prior to our meeting, that if there wa any issues post sale, he would take care of it. Not true. I paid him via Venmo $275 for 3 fans that he guaranteed worked and were all there. It took a little while due to me and my house falling quite ill, before I could begin to get old fans taken down and news ones installed. Problems from the beginning! All three were missing parts and had parts that didn't go with them. I immediately let him know ( as I had a guy at my home in the midst of doing them for me). He was responsive and said he had extra parts I could pickup from his home ( near his storage) for which I did immediately. Was so apologetic and gave me a hug! Ok. So to take down the old and install the new fan, it took 5 hours from all the back and forth and faulty parts. And this fan still does not function appropriately as I've had to order new parts from manufacturer for another cost. The second fan doesn't work and the third has not even been attempted due to all the time and money already spent and low and behold after telling Shane- I am being ignored and he has NOT "taken care of it" in any way. So I still have to buy another set of fans, am out the $275 I paid him and all the costs of having someone come to do them and not be able to and the extra parts that may or may not work.... in the hole already about $500 already and not even done. Even during this he was still trying to sell me other stuff and when I told him I was waiting until we were done with the fans, he went silent.