A great experience all around! Dave at Flames Fireplaces and Gas Grills helped us select the right…read moresize set of logs for our fireplace along with all the items to go with them, such as a surroundiing frame with glass doors. David, their installer, came by the house to install the logs initially, and then later, the special-order glass doors. He was efficient, professional and very knowledgeable. He answered all of our questions about lighting the gas logs and maintenance. I recommend this business whole-heartedly. Excellent work, guys!

I came into Flames to look at a way to upgrade and modernize my wood burning fireplace. Mike was…read morevery helpful and had the most beautiful fire glass fireplace display. I 100% copied his set up and couldn't be happier. Installation was a breeze and the installer explained everything to me. Customer service on point 100%. Value and honesty on point 100%. Thanks Mike! I'll be back when I'm ready to start on our outdoor grill!

Dude!!! These guys…read moredeserve 10 gazillion stars. I had been searching all around the metroplex for a company that would simply replace my natural gas post grill (can you say retro, anyone?) with a newer NG post grill. I was referred to many plumbers who simply said, "No Way, Jose!" due to the fact that my old copper line was something they weren't going to touch. Um, ok. The other guys who would come and do it wanted my first born child and my right arm--hence way too much money-- to complete the job. I finally found Borchardt's, and I am so glad I did! They came right on schedule, were super reasonable (less than half of their competitors, and I could keep my baby) and were out of my backyard (love y'all, but ya got to GO!) within an hour and a half. They did not leave until I was 110% satisfied with their installation, and they took the time to have a personal conversation with me about grilling and other gassy topics! I will even use them to replace my fireplace gas logs in the future. Thanks, guys!

Had an expensive cleaning and ignitor replacement several months ago. Do not use my grill often…read moreand since the cleaning grill does not get hot. Yesterday ignitor not working as well. With hand lighting the grill it did not produce enough heat to cook for Super Bowl guests. For a service call for first hour of work to come back out they want $260! For grill work! They are very expensive and do not take care of their customers

Service: In store was fine. and yes, selection is massive…read more Bought an oven on a sunday in May. Was told it would be delivered that thursday. Never got the phone call the night before to give us delivery window. Contacted sales person and was told 'you're scheduled for June 1st" (not asking if this date was ok. It wasn't. Then were given June 8th as delivery date. No phone call night before, no contact june 8th as of 1pm. At 2 pm, email stating delivery would be june 9. then told 10:30-1:30 window. morning of the 9th, time change. Oven finally did arrive, the gentlemen that delivered and installed were professional and friendly. Installation was done in about 15 minutes.

2 stars for overall experience. 10000 stars for the…read morein-person customer service representative at NFM. We bought an 8 piece sectional and for the price we paid for, highly disappointed is an understatement. 1. Our original delivery date got pushed back which was fine. However, day of, delivery shows up and asks "are you sure yall are okay with the stains?" Huh?? We said we weren't made aware of any stains and plus no, we would not be okay with that. Delivery told us they said it was okay. We said no, send it back we want a new one. Okay, no problem. 2. Our new couch arrives, they deliver it and set up. When they leave we realize we're missing 2 pieces and we still have stains. Mind you, it's a white couch but categorized as "gray". 3. We call customer service and whomever we spoke to was so mean and unprofessional. We had our receipts in front of us showing that we had bought 8 pieces. On her end it didn't. She then said, "Well I don't know what you want me to do about it." 4. We gave up, drove to NFM and whomever the customer service representative there was, she was an absolute angel. She found out that not only did they forget 2 pieces, they also forgot to add the warranty we paid for. We told her about our stains and she gave us a voucher for in-store credit which was so kind of her. She was the most helpful out of everyone we spoke to. Whoever is wrapping up these couches either has very dirty hands or it's just not kept right in the warehouse. It's completely unacceptable when people are paying thousands for furniture.

Sometimes you learn more about a business from what they don't do than what they do…read more I called Fireplace & BBQ's looking for help with my 50+ year-old Broilmaster P3X. I needed diagnostics and repair, and while they sell genuine Broilmaster parts, they don't really perform that type of repair work themselves. Here's where they earned a customer for life. Instead of trying to sell me a new grill--or worse, pretending they could do something they couldn't--they recommended a local technician who regularly purchases Broilmaster parts from them. That technician drove over an hour to diagnose and rebuild my grill, using only factory-authorized Broilmaster parts purchased from Fireplace & BBQ's. The result? My old Broilmaster now looks and performs like it just rolled off the showroom floor. I'm convinced it'll probably outlive me. Could I have gone to a big-box store and bought a shiny new aluminum grill? Sure. That's exactly what one store recommended. But anyone who knows grills knows many of those are designed to be replaced every few years. My Broilmaster was built to last generations, and now it probably will. The best part of this story is that Fireplace & BBQ's didn't have to recommend someone else. They could have simply said, "Sorry, we don't do that." Instead, they pointed me to the right person, and in the end they still earned the parts business because I insisted my technician buy only genuine manufacturer-authorized parts from them. That's how great businesses operate. They put the customer first, earn trust instead of demanding it, and understand that doing the right thing almost always comes back around. Five stars for honesty. Five stars for integrity. Five stars for understanding that customer loyalty is earned--not sold. They've earned mine. Easy 5 STARS

Do not do business with this company. He claimed that the parts were not available, however if I…read morepaid cash he had some inventory that would work. I paid him cash, and it has not worked more than three days at the most after he has left. Today he left and the fire went out after 25 minutes and never came back.

My wife and I had a great experience at the showroom in Frisco. The manager Danny was very…read moreinformative on all of the products. We got an awesome quality kitchen at a very good price. Highly recommend!

My parents purchased a full outdoor grill setup from Paradise Grills in Frisco, TX for their new…read morebuild in January 2026. They paid $17,000 and was told it would be delivered in 4-6 weeks. It is almost May and still no kitchen. They scheduled delivery for this week and called and said the truck wasn't coming this way so cancelled again. This company is a joke!!!!!

Just moved to Dallas 2 months ago and the house my husband and I bought came with a disgusting…read moregrill that we thought we were going to have to replace. A friend suggested we get a cleaning service to clean grill to health and we found this service. My husband reached out to William and he was out in our place within a couple of days. He cleaned the grill and brought it back to life. It saved us $700. Great customer service.

Bad service. my grill was 75% clean. A day after cleaning, i showed them pictures of uncleaned…read moreareas. they said they come back to finish cleaning. i went ahead and paid them in good faith. I reminded them to come back every week. Their excuse is that they are too busy. Eventually they stop responding to me. It's been 3 months.

Yesterday we had the second fireplace set of doors installed in our home. The first ones were done…read moreabout a year ago and we were so happy we ordered the second set for another room. I suppose you can buy similar doors at other places but these folks are so easy to work with and know what they are doing. Steve at the shop looked up my first order on the phone and took a deposit. He sent over someone to measure and complete the order. They always call to verify their appointment and also give you a heads up when they are about 30 minutes out. The installers are professional, neat and polite. Everyone we encountered on both purchases has been a pleasure to work with!

Very professional, prompt, great service! I appreciated them taking the extra time to ensure the…read moreservice was done properly, will certainly call again as needed.

I've used Grill Doctor for several years to keep my propane grill operating at peak efficiency…read more They do a superb job! They show up within the window they say, are friendly, and do excellent work! Can't recommend Matt and his team highly enough. You will be glad you had Grill Doctor take care of your grill.

The techs were on time and very professional. They were able to save my 20 year old DCS grill due…read moreto their creative sourcing of parts and their knowledge of grills. I couldn't have been happier with the results. Highly recommend this company

So, The Colony Home Depot may not be the biggest, or the most intensely stocked, but in the past…read morefew weeks they have proved they have heart and are beyond willing to help in these trying times. The curbside pickup is always friendly. Which helps make home projects and repairs easier to accomplish. Now I go way back out here, when there was no "Big Box" and one had to travel to Lewisville to Adams Building Supply or Payless Cashways. Imagine having to drive 15 miles just to get a piece of hardware or tool! I think that Home Depot is working on some of the concerns expressed in some of the other comments posted. They should. But for my money, I'm glad they are here, doing what they can, and trying to close the customer contact with a smile. Side note; Several years ago when a major storm came through and ravaged many homes in "The Legends" area. They came down, opened the store and gave city staff and homeowners access to such items as tarps, tools and building supplies to secure their homes. That is something I will always recall and appreciate, and always give this store first crack at my hardware and related needs. To the management of the store, keep working on positive customer contact. Don't "look busy" BE BUSY! Busy asking if you can help and giving it if needed. Stay safe and healthy.

This was one of the most frustrating home improvement experiences I've ever had…read more The process started with a measuring technician who was rude, provided poor customer service, and had to return a second time because the initial measurement was not done correctly. That should have been a warning sign for what was to come. What is most unacceptable is that at no point during the sales, measurement, or scheduling process was I informed that floor-leveling issues could completely prevent the installation from moving forward. If this was a known requirement, it should have been discussed before installation day, not after I had already invested significant time and money into the project. When the installers arrived, they informed me they could not proceed because portions of the floor were not level enough to meet Home Depot's policies. The installers indicated the issue could likely be addressed with primer or leveling products, but Home Depot's policies prevented them from performing the necessary corrective work. Instead of providing a solution, the project was simply stopped. To make matters worse, after no flooring was installed and no project was completed, Home Depot still withheld a $100 fee from my refund. Charging a customer for a project that never happened is unacceptable. Home Depot wasted my time, failed to communicate critical installation requirements, and then charged me for the privilege of receiving no service. I expected far better from a company of this size and reputation.

We were greeted when we came in and made to feel valued. The staff is amazing. They listened to us…read morewhen we told them our needs. They offered us options and worked with us to design a beautiful, comfortable outdoor space. We highly recommend!!

When a good friend of mine was looking for a new furniture set for his patio, I had heard many…read moregreat things about Sunnyland. They've been around for years (decades) in the Dallas area, and only semi-recently opened up a store in Frisco by Stonebriar mall. Walking in, we were impressed - even a little overwhelmed - with the number of options and styles. But, shortly after arriving, we were greeted and asked if we needed any help. Thad walked us through the various styles and brands that fit our budget - he was knowledgeable and friendly, and we didn't feel pushed to make any immediate decisions. We found some sets that would work great for the space and our budget, and definitely will be back once we're ready to buy.