I can't state emphatically enough what a superb experience it has been working with Dustin to…read moreoutfit my outdoor kitchen. It's as far different from the typical "big box" buying experience as you can imagine. The experience began by making an appointment in the studio where Dustin walked through my plans with me and helped connect me with the best equipment for my needs. But that was just the start... Dustin took the time to help me with questions/counsel on the island construction. He didn't have to do that... He could've just sold me the components and directed me elsewhere. But Dustin really engaged on my design to help me with overall project, not just the grill parts. For example: I wanted to build a cedar arbor around the island and Dustin reviewed my backyard plans and gave advice on what I should do. Cannot recommend Texas Outdoor Patio Center and Dustin highly enough.

From the owner: Best quality and budget friendly 304 Stainless Steel Grills. Complete your Outdoor Kitchen Grilling…read moreEquipment with the professionals who know. #1 Outdoor Kitchen Grill Replacement products and Service Available. Lion Premium Grills #1 Seller in the Metroplex. - Blaze Grills - Lion Premium Grills #1 Seller - Coyote Grills - Fire Magic & AOG - Hestan and Aspire Grills - Broilmaster Grills

Sometimes you learn more about a business from what they don't do than what they do…read more I called Fireplace & BBQ's looking for help with my 50+ year-old Broilmaster P3X. I needed diagnostics and repair, and while they sell genuine Broilmaster parts, they don't really perform that type of repair work themselves. Here's where they earned a customer for life. Instead of trying to sell me a new grill--or worse, pretending they could do something they couldn't--they recommended a local technician who regularly purchases Broilmaster parts from them. That technician drove over an hour to diagnose and rebuild my grill, using only factory-authorized Broilmaster parts purchased from Fireplace & BBQ's. The result? My old Broilmaster now looks and performs like it just rolled off the showroom floor. I'm convinced it'll probably outlive me. Could I have gone to a big-box store and bought a shiny new aluminum grill? Sure. That's exactly what one store recommended. But anyone who knows grills knows many of those are designed to be replaced every few years. My Broilmaster was built to last generations, and now it probably will. The best part of this story is that Fireplace & BBQ's didn't have to recommend someone else. They could have simply said, "Sorry, we don't do that." Instead, they pointed me to the right person, and in the end they still earned the parts business because I insisted my technician buy only genuine manufacturer-authorized parts from them. That's how great businesses operate. They put the customer first, earn trust instead of demanding it, and understand that doing the right thing almost always comes back around. Five stars for honesty. Five stars for integrity. Five stars for understanding that customer loyalty is earned--not sold. They've earned mine. Easy 5 STARS

Do not do business with this company. He claimed that the parts were not available, however if I…read morepaid cash he had some inventory that would work. I paid him cash, and it has not worked more than three days at the most after he has left. Today he left and the fire went out after 25 minutes and never came back.

I have been looking for many months at pellet smokers. With every smoker I looked at, each one…read morealways had several one star reviews comments. However, when looked at Grila Grills, I did not see any one star reviews. I went to the show room in farmers branch and it was helped by Sam. I bought the Grilla Grill. It was a good choice. The metal is very thick. It was very easy to use and I did not have to babysit it like I used to do with my old smoker. I left my brisket in overnight and was able to monitor it over my phone. The cleanup was very easy. I did put the foil on the pan and it made a difference. It was easy to clean. I look forward to using it more. Set up was very easy as well. Everything is documented online and there are YouTube videos to help get you started. I would recommend the Grilla Grills.

Started off well, but at this point its become a nightmare and a pain. My smoker was outstanding…read morefor a year. Then the power quit working. Had to get a new power board and replaced it. Replaced that and got power, but then I was getting no fire. So I had to replace the ignitor. Well while trying to remove the ignitor several of the screws broke off as I guess from the heat in the grill kind of adhered them to the fire pot. So now I am at the point where I am being told; "At this point it seems that you're going to have to drill out the broken screws. You wont be able to re-use the original holes. Next drill a few new holes and use self tapping screws to attach the burn pot to the base." I mean its become a freakin DIY project at this point just to get a year old smoker to work. I loved it early on and raved about it to people, but I honestly HATE it at this point with all the headaches. I will say their customer service is very responsive. I am just starting to doubt the quality of this smoker with all the issues.

Everyone one was super knowledgeable. The product is great. The installation person was also very…read moreknowledgeable.

Added a gas bar and rocks to our fire place …read more Staff was grand explained the process and offered a reasonable install price of $150. The installer was even better. I would have put more gravel, but that's easy for me to do

This place is amazing. Something for every budget from peasants like me to the super wealthy.read more

Had to call a million times to place my order. Waited 8 weeks for my order that I paid a small…read morefortune for, and now they can't find my pots. Terribly run place. Worst customer service ever. RUN!

Purchased a Smoke-n-Hot grill in May 2020. Worked fine until November 2020, when I found that the…read moreauger was plugged solid. Tried to contact company via phone, email, and web site, with no response. Glad I found it with enough time to replace it, as a big event coming up on Thanksgiving weekend. Have already purchased a Pit Boss, made in USA. Will pick it up on Monday, just in time to break it in before Thanksgiving. Smoke-n-Hot is made in China, which I did not know before I purchased it. Somewhere I read that it was made in USA (NOT!) This company has very poor customer support. All I needed was a replacement auger. Stay away from this product.

We were planning a complete kitchen remodel for a house we were purchasing and needed all new…read moreappliances. Owner Jeff Jones patiently and diligently worked with us to the get the best possible package for our budget, taking all the manufacturers' rebate programs into consideration. We really appreciated the thoroughness and attention to detail. Pleased with the price. Great experience.

From the owner: Family owned and operated Kitchen Kings is Dallas's best kept secret! We have over 200 years of…read moreexperience within our walls and are now accepting new customers! We sell Bosch, Thermador, Sub Zero, Wolf, KitchenAid and most other brands. You can find us just outside of Dallas on Royal Lane. Call today for all your appliance needs!

Elliott's had everything I needed. I was doing a project at my school and needed some hardware,…read moreinstead of driving far to hardware place, I was able to go up the street to Elliott's and get what I needed.

I ordered something online that I needed. Nowhere online was I made aware that "shipping of online…read moreorders means we ship to a store and expect you to pick it up." WHO ORDERS AN ONLINE PURCHASE TO BE SHIPPED FOR PICKUP? The website needs to clarify that they do NOT ship purchases like NORMAL businesses do. Zero stars, cannot recommend. They need to clarify that it ships to store like real stores do. My other online accounts specify if you are having it shipped to a store for pickup or having it shipped to your home. Elliot's does not. Unacceptable. then when I called to ask why my order said "ready for pickup" I was treated like I was stupid or something to expect that my order was to be shipped to my house. the excuse was that they needed my home address to know which store to ship it to- ON WHAT PLANET DOES ANYONE THINK AN ORDER PLACED IN KATY TEXAS HAS PLANS TO DRIVE TO DALLAS FOR PICKUP?? SERIOUSLY??

I went in looking for a particular light and they could have easily said they didn't have it and…read moresend me on my way. Instead Michael F. was very nice and patient and researched where I could find a similar light and gave me the information. It was very generous of him to take the time when he knew there was no sale in it for him. Smart business because his information helped me so I'll be back and refer my friends as well.

First class experience here. Don't waste your time at Home Depot or Amazon. Michael was incredibly…read morehelpful and took me step by step through my options and installation. These guys are very professional but also friendly and easy to work with. Will absolutely be back for all LED projects.