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Borchardt's Gas Grill

4.0 (24 reviews)
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Services - Borchardt's Gas Grill

Grill services

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I am so disappointed with this company. Last year they did a fine job. This year the left grease stains on my patio stone. They would not return my attempts to get them to look at the problem. They also sent me two late payment notices so far when we had paid them by check the day of service. I don't know if this is new management or they have got so many reviews they just don't care. Beware!!!!

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1 year ago

Business owner information

Photo of Jonathan B.

Jonathan B.

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3 years ago

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5 years ago

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3 years ago

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7 years ago

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10 years ago

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4 years ago

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6 years ago

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7 years ago

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5 years ago

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6 years ago

Showed up on time and made repair I did not want to try. Thanks

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13 years ago

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10 years ago

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11 years ago

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10 years ago

Emailed, called and left messages. No response after multiple attempts. Business must be too good! Awesome!

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7 years ago

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11 years ago

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7 years ago

Jonathan was great. My Capital grill was a big mess. I'm now 100% back in shape, hitting on all cylinders and sparkling clean! Nice job.

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16 years ago

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10 years ago

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12 years ago

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16 years ago

Very efficient, friendly and on time. A wonderful young man with a great future. Fixed my grill in a flash!!!!!

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16 years ago

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12 years ago

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Ask the Community - Borchardt's Gas Grill

Hi Janathan, How much do you charge to install a new BBQ Grill to my new countertop? Tom

Hi Tom, I charge $199.99 for the service call plus any parts. Thanks Jonathan

Do you guys refill propane tanks?

Hi Mike, We do not refill propane tanks. I would suggest going to northwest propane in Carrollton on beltline… Read more

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Review Highlights - Borchardt's Gas Grill

When my husband emailed a question to Jonathan, he was out to address the issue the next day.

Mentioned in 5 reviews

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Grilla Grills

(8 reviews)

Farmer's Branch

Started off well, but at this point its become a nightmare and a pain. My smoker was outstanding…read morefor a year. Then the power quit working. Had to get a new power board and replaced it. Replaced that and got power, but then I was getting no fire. So I had to replace the ignitor. Well while trying to remove the ignitor several of the screws broke off as I guess from the heat in the grill kind of adhered them to the fire pot. So now I am at the point where I am being told; "At this point it seems that you're going to have to drill out the broken screws. You wont be able to re-use the original holes. Next drill a few new holes and use self tapping screws to attach the burn pot to the base." I mean its become a freakin DIY project at this point just to get a year old smoker to work. I loved it early on and raved about it to people, but I honestly HATE it at this point with all the headaches. I will say their customer service is very responsive. I am just starting to doubt the quality of this smoker with all the issues.

I have been looking for many months at pellet smokers. With every smoker I looked at, each one…read morealways had several one star reviews comments. However, when looked at Grila Grills, I did not see any one star reviews. I went to the show room in farmers branch and it was helped by Sam. I bought the Grilla Grill. It was a good choice. The metal is very thick. It was very easy to use and I did not have to babysit it like I used to do with my old smoker. I left my brisket in overnight and was able to monitor it over my phone. The cleanup was very easy. I did put the foil on the pan and it made a difference. It was easy to clean. I look forward to using it more. Set up was very easy as well. Everything is documented online and there are YouTube videos to help get you started. I would recommend the Grilla Grills.

Elliott's Hardware - chips

Elliott's Hardware

(70 reviews)

$$

I went to the Elliot's Hardware off of Inwood recently to pick up some screws. It was a quick and…read moreeasy trip that gave me a pleasant surprise. When I was checking out, a young man named Gabriel was taking care of me. He told me how he could save me $5 just for becoming a member and then could earn points over time. I was buying less than $10 worth of screws, so I was glad to share my number to save the $5. He had the most positive, upbeat attitude. Often times, younger generations act disconnected and unhappy. Gabriel was very helpful and made my day better with our interaction. He's a great example of what customer service should be. Great job, Gabriel! Keep it up!

I ordered something online that I needed. Nowhere online was I made aware that "shipping of online…read moreorders means we ship to a store and expect you to pick it up." WHO ORDERS AN ONLINE PURCHASE TO BE SHIPPED FOR PICKUP? The website needs to clarify that they do NOT ship purchases like NORMAL businesses do. Zero stars, cannot recommend. They need to clarify that it ships to store like real stores do. My other online accounts specify if you are having it shipped to a store for pickup or having it shipped to your home. Elliot's does not. Unacceptable. then when I called to ask why my order said "ready for pickup" I was treated like I was stupid or something to expect that my order was to be shipped to my house. the excuse was that they needed my home address to know which store to ship it to- ON WHAT PLANET DOES ANYONE THINK AN ORDER PLACED IN KATY TEXAS HAS PLANS TO DRIVE TO DALLAS FOR PICKUP?? SERIOUSLY??

Borchardt's Gas Grill - grillingequipment - Updated May 2026

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